An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.
Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.
Key Responsibilities
- Advanced Troubleshooting & Incident Management:
- Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
- Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
- Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
- Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
- Python-Specific Tasks:
- Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
- Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
- Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
- Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
- Collaboration and Escalation:
- Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
- Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
- Documentation and Process Improvement:
- Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
- Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
- Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
- Customer Communication:
- Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.
Required Technical Skills
- Programming/Scripting:
- Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
- Experience with other scripting languages like Bash or Shell
- Databases:
- Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
- Application/Web Technologies:
- Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
- Knowledge of application architectures (e.g., microservices, SOA) is a plus.
- Monitoring & Tools:
- Experience with support ticketing systems (e.g., JIRA, ServiceNow).
- Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

About LogIQ Labs Pvt.Ltd.
About
]eShipz: Simplifying Global Shipping for Businesses: At eShipz, we are revolutionizing how businesses manage their shipping processes. Our platform is designed to offer seamless multi-carrier integration, enabling businesses of all sizes to ship effortlessly across the globe. Whether you're an e-commerce brand, a manufacturer, or a logistics provider, eShipz helps streamline your supply chain with real-time tracking, automated shipping labels, cost-effective shipping rates, and comprehensive reporting.
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Experience Required: 2+ Years
Job Type: Full-Time
Notice Period: Immediate Joiners
(Looking for Local Candidates of Mumbai)
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- Candidate must be currently working or have prior experience in a product-based software development company
- Candidate must have worked on at least one e-commerce platform project (end-to-end involvement)
Key Responsibilities
- Develop and maintain scalable web applications using MongoDB, Express.js, React.js, and Node.js
- Translate UI/UX designs into high-quality front-end code
- Build and integrate RESTful APIs
- Ensure performance, quality, and responsiveness of applications
- Participate in design discussions, code reviews, and contribute to technical documentation
- Work in a collaborative, agile development environment
Required Skills
- Strong proficiency in JavaScript, React.js, Node.js, and Express.js
- Hands-on experience with MongoDB or other NoSQL databases
- Solid understanding of RESTful APIs and architectural patterns
- Knowledge of version control systems like Git
- Understanding of CI/CD and cloud-based deployment practices
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NX Block Trades Pvt Ltd is an innovative high-frequency trading firm, leveraging advanced technologies to create ultra-low-latency trading solutions. We are seeking an FPGA Developer with deep technical expertise to design, develop, and optimize FPGA-based trading solutions for high-frequency and medium-frequency trading environments.
Key Responsibilities:
• Lead the design, development, and optimization of FPGA-based trading solutions aimed at achieving ultra-low-latency in HFT (High-Frequency Trading) and MFT (Medium-Frequency Trading) environments.
• Perform FPGA architecture exploration, design partitioning, and performance analysis to optimize system performance.
• Develop and implement assembly-level coding at both hardware and kernel levels to ensure efficient FPGA performance.
• Test and validate FPGA designs for correctness, robustness, and compliance with functional and performance requirements.
• Work with teams across the firm, including software engineers, traders, and quantitative analysts, to integrate FPGA-based solutions into trading algorithms, order management systems, and market data processing pipelines.
• Lead efforts in setting up FPGA solutions over collocated servers at exchanges for improved latency reduction.
• Provide guidance on networking fundamentals and ensure seamless integration with trading platforms, especially NEAT, BOLT, and NNF systems.
Essential Qualifications and Skills:
• 5-7 years of relevant experience in FPGA development for HFT firms.
• Hands-on experience in FPGA architecture exploration, design partitioning, and optimization.
• Proficiency in hardware-level and kernel-level coding, with strong experience in assembly language.
• Strong understanding of networking fundamentals as applied to FPGA-based systems.
• Proven ability to perform FPGA design validation, testing, and performance tuning.
• Experience working with collocated servers at exchanges. • Must have experience integrating FPGA systems with NEAT, BOLT, and NNF systems.
• Top-tier educational background from Tier 1 colleges with a Master’s/PhD in Electrical Engineering, Computer Science, or related fields.
• Strong mathematical skills and the ability to apply mathematical principles to hardware design and performance optimization.
Preferred Qualifications:
• Master’s/PhD in Electrical Engineering or Computer Science from a Tier 1 institute.
• Hands-on experience working in high-frequency trading (HFT) environments.
• Strong knowledge of FPGA development frameworks and synthesis tools.
• Demonstrated experience in networking, systems design, and FPGA performance analysis
Job Description
Requirements
Benefits
We are looking for a creative, skilled UI developer to design web apps with functionality and aesthetics in mind. The UI developer will work with back-end developers and front-end developers to ensure that the applications are optimized for several devices and presented attractively. To be successful as a UI developer you should have excellent knowledge of HTML, JavaScript, and CSS. In addition to this, you must work well in a team as there are several individuals involved in the development process.
UI Developer Responsibilities:
- Work with other developers to ensure that the web apps are functional and visually appealing.
- Liaise with the client to gauge their needs and expectations.
- Plan the layout of the applications.
- Ensure that the applications are optimized for various devices.
UI Developer Requirements:
- Proficiency in HTML, JavaScript, jQuery, and CSS.
- Knowledge of Adobe Illustrator.
- Good interpersonal skills.
- Understanding of key design principles.
- Good problem-solving skills.
Skills Required :
- Experience in React Js, Node js, Express js, MYSQL, Python
- Experience in JavaScript, HTML5, CSS3 required.
- Experience with SQL-based database engine like MySQL, Postgre, etc.
- Experience with RESTful API integration
- Experience with Node JS
- Experience with Git, GitFlow and Agile Software Development
- Familiarity with other programming languages
- Interpersonal skills to effectively work with people internally as well as working effectively with suppliers and customers
- Ability to effectively present information in team meetings and design reviews, as needed
- Ability to communicate calmly in a well thought out response, verbal and written
- Must have strong problem-solving abilities
*Remuneration Negotiable
As a full stack developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.
If you’re also familiar with Agile methodologies, we’d like to meet you.
Responsibilities:-
Work with development teams and product managers to ideate software solutions
Design client-side and server-side architecture, Mocks
Build the front-end of applications through appealing visual design
Develop and manage well-functioning databases and applications
Write effective APIs, API management
Test software to ensure responsiveness and efficiency
Troubleshoot, debug and upgrade software
Create security and data protection settings
Build features and applications with a mobile responsive design
Write technical documentation
Work with data scientists and analysts to improve software
Requirements:-
Proven experience as a full stack developer or similar role
Experience developing desktop and mobile applications
Familiarity with common stacks
Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js, React native)
Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
Excellent communication and teamwork skills
Great attention to detail
Organizational skills
An analytical mind
Degree in Computer Science, Statistics or relevant field
Job description
Experience: At least 2- 5 years of experience in the IT industry
Technical Abilities:
You should have hands on experience in Web development.
You must have expertise in at least one of these languages: Python, Ruby, Javascript.
You should have working knowledge of a few of these frameworks: Django, Rails, Angular, React, React native.
You must have expertise in working with at least one of these databases: MongoDB, PostGres
You knowledge of the following is preferred: Hadoop, Spark, Kafka, ElasticSearch.
You should have good design development skills in web markup, including HTML5, CSS3.
You should have a solid understanding of web technologies, like, JSON, RESTful APIs, OAuth, etc.
You should be familiar with automated deployment, AWS infrastructure, Docker or similar containers.
You should be VERY well versed with Agile Methodology and Iterative development.
You should have worked in an Agile process and be familiar with standard development tools and processes Viz., code reviews, Bitbucket/Git, PivotalTracker/JIRA, etc.
In addition to Frontend skills (Angular, React, HTML, Bootstrap), they MUST HAVE server- side skills.
Mandatory Skills Sets
- Excellent problem-solving skills in technical challenges
- Deep knowledge of at least one cloud platform (AWS Preferred)
- Understanding of Latest cloud computing technologies
- Experience in architecting solutions based on knowledge of infrastructure & application architectures including the integration approaches
- Complete hands-on with ability to grasp evolving technologies and coding languages
- Excellent communication skills which would involve customer facing role
- Design thinking
- Customer facing skills and strong technical capabilities to review the teams work as well as guide the team
- Experience working/building/contributing to proposals for architecture, estimations
Preferred Skills Sets
- Experience architecting infrastructure solutions using both Linux/Unix and Windows with specific recommendations on server, load balancing, HA/DR, & storage architectures.
- Experience architecting or deploying Cloud/Virtualization solutions in enterprise customers.
- Person must have performed Application Architect Role for 3+ years
- AWS platform specific experience a bonus.
- Enterprise application and database architecture a bonus.
Key Responsibility Areas:
- To develop new business opportunitiesby selling SaaS Workflow automation solutions.
- To Generate leads, follow up by email/phone, give product demos and close sales.
- Meet & engagewith customers and help them understand various product features.
- Demonstrate the ability to maximize profitable volume growth, Time Management and client preference in the assigned market.
- Maintain data related to partners, accounts and document customer interactions.
MUST HAVE OWN VEHICLE & A VALID DRIVING LICENCE.
WHY JOIN US ?
- Professional development and career advancement opportunities.
- Young and vibrant work culture.
Current CTC:
Expected CTC:
Notice Period:
Best Regards,
|
Manikandan.T | Sr. Admin, HR & Finance | Softborne Technology Solutions Private Limited |








