Junior Tech Lead

Job Title: Telesales / Telecaller

Location: Thane

Company: WatchYourHealth.com India Pvt. Ltd.

Job Summary:

We are hiring enthusiastic Telesales Executives / Telecallers who are fluent in English, Marathi, and Hindi. The role involves making outbound calls to customers, explaining products and services, and closing sales.

Key Responsibilities:

Make outbound calls to potential and existing customers.

Explain our healthcare products and services in a clear and convincing manner.

Maintain records of conversations and update CRM systems.

Follow up on leads and achieve daily/weekly/monthly sales targets.

Handle queries and resolve issues with a customer-first approach.

Requirements:

Fluent in English, Hindi, and Marathi.

Good communication and persuasive skills.

Minimum 12th Pass / Graduate (any stream).

Prior telesales or customer service experience preferred but not mandatory.

Salary Offered: ₹11,000 – ₹14,000 per month

Additional Benefits: PF + Incentives

How to Apply: WhatsApp HR Sukanya Tambe

·        Monitoring the entire customer service process.

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        Marathi ,Hindi & English(Basic) language

We are looking for enthusiastic, customer-oriented individuals to join our team as Customer Relations Executives (CREs). This role is perfect for freshers who are eager to learn and build a career in the customer service industry. You will be responsible for handling customer interactions, providing assistance, and ensuring a seamless experience.

T&C Apply

Requirements

Salary up to 60 LPA (depending upon your experience)

5+ years of solid experience with a wide range of web, backend, or mobile technologies.
● Mastery of Ruby on Rails in a cloud-based ecosystem
● Experience presenting technical solutions to peers and managers.
● A proven track record of designing scalable and maintainable technical solutions.
• Experience coordinating development efforts across multiple managing projects in
parallel.
● Experience working with off-shore/outsourced developers across different time zones.
● Experience with code review tools and practices to ensure best practices are followed
and code quality gates are achieved.
● Experience with creating documentation, unit tests, integration tests, security, and load
tests.
● Solid Understanding of GitOps principles.
Nice to have:
● Working knowledge of Docker, Kubernetes, Terraform, and GitLab CI/CD pipelines
● Comfortable with open source monitoring tools like Prometheus, Grafana, Loki
● Experience with AWS, GCP, Azure, and Digital Ocean

Skills: 

Strong knowledge of MYSQL/PostGreSQL; Knowledge of MongoDB, Redis, Couch DB is preferred. 

Expertise in application development, databases, version control, and deployment. Skill - Node.js, 

Experience of AWS or GCP - especially services such as Lambda or google app engine 

Solid grasp of Service-oriented architecture. Web Services implementation on a medium to large scale 

Solid understanding of scaling mobile app services. Having worked the backend of an Android app is preferred 

Culture: 

Ability to work independently with minimal supervision 

Happy to deal with, and contribute to, an environment of daily builds Has worked in small teams, is versatile. Work within short timelines and be receptive to business needs. Can work closely with Digital, Product, Operations teams. 

Desirable Social Attributes: 

Has contributed to one or more Open Source projects through own initiative. Has provided a high quality answer to a question posted on StackOverflow. 

Role: 

As a Software Developer who would work independently, the candidate is expected actively acquire problems and deliver solutions as well as guide the team technically. Such a problem solver would obviously be a self starter with a high level of curiosity rather than a programming language specialist. 

He/she would be required to produce software of the highest quality through self-discipline, clear and engaged communication, and attention to detail. The role would include custom web application development on (most typically on Node.js and PHP/Python), databases (most typically MySql and MongoDb), version control (github), testing (necessarily through test scripts written before code is written), daily builds and eventual deployment onto AWS or GCP. 

Attributes of the ideal candidate: 

Highly productive software developer with the proven aptitude to understand and apply technology 

Determination to succeed despite obstacles and challenges, and a positive attitude favoring achievement of goals over open-ended investigation 

Always learning, evolving, and sharing what you know 

Inspired by complex, varied problems and rapid change 

Open-minded, flexible, and curious about new and better ideas

The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms.

Responsibilities

Collaborate with the team to ensure consistency of designs across various media outlets Create compelling and effective logos, designs, print and digital media Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends

Qualifications

Bachelor's degree in Graphic Design or related field 3-5 years of experience in graphic design Proficient in Adobe Creative Suite Strong communication, conceptual thinking, typography skills and design skills Portfolio of work

Designation- L1 Tech Support 

Location – Kharghar

Experience -  2 to 5 years

L1 Tech Support: BE/Btech only.

• Must have minimum 2-3 years of support Experience on Financial transactions system
• Monitor and verify program execution, identification and communication of processing variances(e.g. run time, record counts, etc.) and potential issues
• Manage Production alerts and take necessary action as per the run-book
• Creation of incident tickets, and follow-up until closure as per Standard Operational Procedure
• Maintain and adhere production schedules to include ad-hoc requests
• Stopping and starting system processes
• Troubleshoot failures and determine best course of action
• Internal Stakeholder communications with respect to the daily production cycles
• Documenting all Operational activities (Known Error Database, reports, Troubleshooting steps, Operation manual, important mail communications)
• SLA Adherence.
• Good Understanding of SQL and scheduling.
• Familiarity/Experience with UNIX, LINUX, Windows environments
• Familiarity with scheduling and job monitoring tools
• Must be able to do work in all 3 shifts (morning/afternoon/night

If interested, kindly share updated resume, current CTC and Expected CTC.

As a Scala Developer, you are part of the development of the core applications using the Micro Service paradigm. You will join an Agile team, working closely with our product owner, building and delivering a set of Services as part of our order management and fulfilment platform. We deliver value to our business with every release, meaning that you will immediately be able to contribute and make a positive impact.

Our approach to technology is to use the right tool for the job and, through good software engineering practices such as TDD and CI/CD, to build high-quality solutions that are built with a view to maintenance.