Junior Tech Lead

Position Overview:

As the Operations Manager, you will play a crucial role in ensuring that disabled individuals receive the best possible care and support from our team of associates. You will be responsible for managing the day-to-day operations, client relations, associate recruitment, training, and overall quality of services provided.

Key Responsibilities:

Onboarding

·       Create a team of associates who will visit the customers and provide services as mentioned in the introduction note. Will be responsible for onboarding this team.

Quality Assurance:

·       Establish and oversee quality assurance programs to monitor and evaluate the performance of associates.

·       Conduct regular assessments, feedback sessions, and performance reviews to maintain high standards of care.

Scheduling and Coordination:

·       Manage the scheduling and coordination of associates to ensure that clients receive timely and appropriate support.

·       Collaborate closely with the scheduling team to accommodate individual client needs and preferences.

Compliance and Regulations:

·       Stay informed about industry regulations and ensure that all operations adhere to legal and ethical standards.

·       Implement and enforce compliance protocols and guidelines.

Budget Management:

·       Efficiently manage the operations budget, allocating resources for recruitment, training, and ongoing support while maintaining cost-effectiveness.

Emergency Response:

·       Lead the development of emergency response protocols and ensure that associates are well-prepared to handle unforeseen situations while caring for disabled clients.

Continuous Improvement:

·       Seek feedback from clients, associates, and their families to identify areas for enhancement and innovation in the services provided.

·       Drive continuous improvement initiatives to enhance client outcomes.

Client Relations:

·       Build and maintain strong relationships with clients and their families.

·       Ensure that individual client needs and preferences are understood and met by our associates.

Associate Recruitment and Training:

·       Lead the recruitment process for associates, identifying candidates with the skills and empathy required to support disabled clients effectively.

·       Develop and implement comprehensive training programs to equip associates with the knowledge and sensitivity needed to deliver exceptional care.

Qualifications:

·       Bachelor's degree in Healthcare Administration, Business Management, or a related field (Master's degree preferred).

·       Proven experience of 4 -6 years in healthcare management, disability services, or a related field.

·       Strong leadership and team management skills.

·       Excellent communication and interpersonal abilities.

·       Knowledge of industry regulations and compliance standards.

·       Ability to analyze data and make informed decisions.

·       Compassion, empathy, and a genuine commitment to improving the lives of disabled individuals.

Responsibilities

• Assist the sales team in generating qualified first appointments for the monthly targets in an organization.
• Prospect into named target industry accounts and build sales pipeline to drive early stages of the sales cycle.
• Assist the sales team in penetrating strategic accounts by identifying business pains, decision makers, budget, time frame and scheduling sales appointments with qualified prospects.
• Use multiple sources of information like news alerts, social media, online databases, events & trade shows to build a list of prospects who are receptive to Unbxd's products and services.
• Achieve quarterly targets on qualified first appointments and help build a pipeline for sales teams.
• Collaborate with sales & marketing teams to proactively identify and prospect for new business opportunities.
• Successfully track & develop leads till they are sales-ready, build relationships with prospects and help improve lead to opportunity conversion rates. 

Key Requirements for Success

• Bachelor's degree or equivalent.
• Willing to work US hours.
• Minimum 3 years’ experience in sales prospecting and business development.
• Experience in selling cloud based technology to the US market.
• Outstanding verbal & written communication skills.
  
  

About the job

MangoApps builds enterprise products that make employees at organizations across the globe

more effective and productive in their day-to-day work. We seek tech pros, great

communicators, collaborators, and efficient team players for this role.

Job Description:

Experience: 5+yrs (Relevant experience as a SRE)

Open positions: 2

Job Responsibilities as a SRE

• Must have very strong experience in Linux (Ubuntu) administration
• Strong in network troubleshooting
• Experienced in handling and diagnosing the root cause of compute and database outages
• Strong experience required with cloud platforms, specifically Azure or GCP (proficiency in at least one is mandatory)
• Must have very strong experience in designing, implementing, and maintaining highly available and scalable systems
• Must have expertise in CloudWatch or similar log systems and troubleshooting using them
• Proficiency in scripting and programming languages such as Python, Go, or Bash is essential
• Familiarity with configuration management tools such as Ansible, Puppet, or Chef is required
• Must possess knowledge of database/SQL optimization and performance tuning.
• Respond promptly to and resolve incidents to minimize downtime
• Implement and manage infrastructure using IaC tools like Terraform, Ansible, or Cloud Formation
• Excellent problem-solving skills with a proactive approach to identifying and resolving issues are essential.

• Drive Customer Success Outcomes
  • Increase renewal rates and reduce churn
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Drive new business growth through greater advocacy and reference-ability
• Optimize Customer Lifecycle
  • Identify opportunities for continuous improvement
  • Learn from best practices in industry
  • Take Decisions on contentious issues during customer journey
• Manage Customer Success Activities
  • Customer Support Management
  • Customer Success Management
  • Renewals
  • Billing and Collections (along with finance)
  • Advocating for Cross Sell and Upsell
• Inspire Customer Success Across Company
  • Create company-wide culture of Customer Success
  • Align with Marketing around marketing to existing clients
  • Align with Product around driving product roadmap
  • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
  • Create company-wide customer feedback loop
  • Align with Finance around measurement and forecasting
  • Align with Executive Team around key metrics and objectives

Requirements:

• 2+ years experience in B2B organizations
• Strong empathy for customers AND passion for revenue and growth
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ideally combined background of post-sale and sales or business experience
• Excellent communication and presentation skills
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Relevant Bachelor’s degree; preference for computer science or related degrees
• Need - good excel skills. Want - good ppt skills
• Handling tough situations or unhappy customers

• Complete responsibility of Google Ads, Linkedin Ads, Facebook ads.
• End to end campaign management (From forecasting to executing, monitoring, evaluating and optimizing campaign performance to generate maximum leads) ·
• Conduct keyword research and optimize campaigns. ·
• Research and analyze competitor advertising links and strategize the best plan ahead for the business.
• Optimize the ad copy, landing pages for the best lead quality.
• Optimize the campaigns regularly for improving performance.
• Identify trends and insights and optimize spend and performance based on the insights.
• Measure and report performance of all marketing campaigns, and assess against goals.
• Brainstorm new and creative growth strategies.
• Build on an existing level of search engine marketing expertise and develop a reputation for innovation and efficiency.
• Stay up-to-date with industry trends and developments in search engine marketing, digital marketing as well as consumer behaviour and recommend improvements.
  
  Skills Required: · Proven 2+ years SEM experience in managing PPC campaigns across Google, well-versed in performance marketing, conversion, and online customer acquisition. ·
  The Specialist will also portray a passion and exceptional analytical skills and demonstrate fluency in the acquisition of metrics, being able to evaluate and orchestrate large campaigns spanning numerous marketing channels.
  Should have a good understanding of Google Analytics, Google Tag Manager.