Product manager (B2B SaaS

Job Title: Logistics Executive

Location: Amritsar

Experience Required: 3+ years

Job Type: Full-time

Department: Commercial Operations

Reports To: Reporting Manager / General Manager / Directors

Job Summary (Simple):

The Logistics Executive is responsible for handling shipments and transportation work. This includes booking containers, coordinating with shipping partners, tracking shipments, handling documents, negotiating freight rates, and making sure goods are delivered on time without issues.

Key Responsibilities (Simple Words):

Logistics Work (Main Role):

• Share daily freight rate updates with internal teams
• Negotiate ocean freight rates and get quotations
• Book vessels and containers
• Update daily shipment status in Excel
• Monitor container loading and unloading
• Track container stuffing activities
• Follow up on export documents
• Coordinate with operations team, CHA, forwarders, and vendors
• Track shipments until they reach the final destination
• Handle third-party certifications
• Check freight and transport bills and coordinate with the Accounts team
• Track and report extra local charges
• Handle shipment-related problems or delays
• Follow up with forwarders for DO release and container bookings
• Prepare daily, weekly, and monthly MIS reports

Reporting & Documentation:

• Prepare regular reports on logistics activities
• Maintain proper files, documents, and records

Ad-hoc & Support Work:

• Help with any additional work as required by management
• Prepare special reports for the Reporting Manager, Directors, or MD
• Help create and update Standard Operating Procedures (SOPs)
• Attend meetings and visits with vendors, CHA, and forwarders when required

Working Relationships:

• Coordinate with customers, suppliers, service providers
• Work closely with internal teams and management

Qualification & Experience (Simple):

• Graduate or Diploma holder
• 3 years experience after qualification
• Experience in Shipping Line / Forwarder / CHA
• Strong knowledge of Excel and MS Office
• Good communication and coordination skills
• Good time management and reporting skills
• Attention to detail and accuracy

Other Requirements:

• Male candidates
• Age: 25–40 years
• Ability to prepare accurate reports
• Good document handling and official communication skills

Key Skills Needed:

• Analytical thinking – able to solve logistics problems
• Reliability & responsibility
• Strong logistics and technical knowledge
• Accuracy and attention to detail

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects.
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Female candidates only.

Job Location: Noida, Near Sector 16 metro station

Minimum qualification: 12th pass or above.

Basic computer knowledge is an added advantage.

Cold calling, scheduling appointments Meeting sales targets

effective communication

Role: Customer Success, Service & Operations - Other

Industry Type: NGO / Social Services / Industry Associations

Department: Customer Success, Service & Operations

About the Role:

We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively.

Responsibilities:

1. Answering day to day client queries and providing creative solutions
2. Working on large scale project that optimize our clients’ workflows
3. Training clients on the EDS platform
4. Helping to improve client documentation, writing help articles, or creating how to videos
5. Becoming an expert on the EDS platform

Desired Skills / Qualifications:

1. Candidate should possess a Bachelor or master’s degree in finance or Applied Statistics & Analytics.
2. Experience of working at financial services/technology company((ie FactSet, MSCI, Enfusion, S&P, etc).
3. Ability to manage multiple projects and work collaboratively.
4. Should have excellent writing and verbal communication skills.

Benefits and Perks:​

1. Atmosphere of growth and opportunity
2. Collaborative culture of smart, young and dedicated people
3. Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere
4. Other perks and employee benefit

Desired Candidate Profile

• MBA from a premier institute/ CFA (USA)/ CA (ICAI)
• Clear financial and quantitative concepts
• Strong logical and analytical abilities
• Good communication, presentation and inter-personal skills
• Very strong Microsoft Excel financial modelling skills
• Openness to travel overseas for extended periods (3-4 weeks) for client meetings and on-site execution   

Business Analyst (Data & Analytics) Remote Work, US shift

General Scope and Summary

The Data and Analytics Team sits in the Digital and Enterprise Capabilities Group and is responsible for driving the strategy, implementation and delivery of Data, Analytics and Automation capabilities across Enterprise. This global team will deliver “Next-Gen Value” by establishing core Data and Analytics capabilities needed to effectively manage and exploit Data as an Enterprise Asset. The Business Analyst will be responsible for documenting business processes, use cases and gathering requirements which will enable teams  answer strategic and business questions through data.

Roles and Responsibilities

Night Shift - Remote Work

Document business processes this includes workflow diagrams, entity relationship diagrams and other supporting documentation

Design new workflows based upon business requirements

Interact with development resources to create the technical requirements

Act as quality assurance liaison prior to release of new data analysis or applications

Write technical documentation for our applications to be provided to customer success for turning into user friendly documentation  

Perform Data Exploration and Analysis

Build simple reports/dashboards

Interact with external stakeholders to address technical issues.

Experience, Education and Specialised Knowledge and Skills

Must thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful, and efficient.

Strong interpersonal skills, ability to understand stakeholder pain points, ability to analyze complex issues to develop relevant and realistic solutions and recommendations.

Demonstrated ability to translate strategy into action; excellent technical skills and an ability to communicate complex issues in a simple way and to orchestrate solutions to resolve issues and mitigate risks.

Basic Qualifications

4+ years’ experience in business analytics, data analysis, data management, or related technologies.

Data Related certifications and/or degrees preferred.

Deep technical and domain knowledge related to Analytics, data exploration, business analysis Experience with a variety of business intelligence and analytical software package (e.g., Tableau, Power BI etc.).

Experience with Gathering requirements, creating workflows on data projects

Exposure, and knowledge of primary cloud provider offerings and architectures (AWS, Azure, GCP).

Knowledge of agile methods and delivery techniques.

Experience with Data exploration, profiling like SQL

Experience in working with cross functional teams.

Ability to deliver in fast paced environment with attention to detail and

execution focus

Exceptional verbal and written communication

Ability to work individually, within a cross-functional team, as well as with external partners and vendors

Preferred Qualification

Awareness of regulatory impacts to data in the Live Sciences business,

such as GxP.

Ability to deliver fast, show quick wins and have the big picture in mind

Ability to work with external vendors and hold them accountable

Ability to juggle multiple priorities and make quick decisions

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Bidding on different portal (Like, Upwork, Guru, Freelancers etc)
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople 

• Proven working experience as a business development manager
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office 
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills

Role 1 : Core Java

Experience  - 5 – 10 years

Location – Mumbai ( NKP) / Weworks

Primary Skills / Must have:

• Knows Java Programming Language (Java 7, 8) with Object-Oriented Design and Spring Framework. Understanding of RESTFul Services development.
• Has a good understanding of asynchronous requests, multithreading and related issues and ways to resolve them.
• Has a good understanding of web and web programming principles, cookies, sessions etc.
• Familiar with tomcat, servlet model and their limitations.
• Has a good understanding of basic algorithms and data structures.
• Good analytical skills, problem-solving skills and willingness to learn.
• Good communication and collaboration skills. Willing to ask questions.
• Team player.

 Secondary Skills / Desired skills

• Modern web development tools including JavaScript frameworks such as Angular JS and CSS frameworks such as Bootstrap.
• Familiarity with Git and Linux/Unix commands.

Role 2 – JAVA + Linux + SQL Server combination of skills - Bangalore

Experience  – 4 – 9 years

Location – Bangalore  ( RMZ Ecoworld)

Required Technical Skills:

• Strong Java experience.
• Experienced in Agile development lifecycle.
• Hands-on experience with Programming language: Python, and SQL
• Experience in database platforms : DB2/Sybase/MSSQL server.
• Working knowledge of Linux/Unix.
• Working knowledge of Java spring framework,Angular 7/8,GIT.

Desired Technical Skills:

• Working experience on Actimize RCM solution.
• Knowledge of testing automation tools like selenium.
• Good knowledge of Actimize AIS solution
• CI/CD

Required Aptitudes

• Ability to take on challenges and open to learning new technologies.
• Ability to work on multiple projects at the same time.
• Passion for innovation and find creative solutions to complex business problems.
• Team player.

Educational qualification and experience:

• Bachelor degree in engineering/computer science or MCA from recognized institution
• Minimum 3 years of development experience in required technical skills.

Role 3 – Java+ Spring + Azure  ( Mandatory)

Location – Bangalore

Experience – 4 – 7 years

Role 4 – Java Fullstack

Experience  - 5 – 9 years

Location – Mumbai ( NKP)

No of open role – 4

Mandatory Skills – Core Java , Full stack and Unix

Responsibilities Include:

Ø  Work closely with Business Analysts to understand User and Functional Requirements

Ø  Conduct Technical Design, create Design Prototype and Design Specifications. Be able to understand business needs and translate into technology solutions

Ø  Implement the requirements using the latest firm wide technologies and approved global solutions

Ø  Perform Unit Testing and, wherever applicable, collaborate with QA Engineer on System / Integration / QA / Regression / Performance / Capacity Testing, and create testing documentation

Ø  Coordinate with users on User Acceptance Testing and provide testing support

Required technical skills:

Ø  Minimum 3-4 years of hands-on experience in software development

Ø  Good programming skills using Java

Ø  Excellent relational database skills on Sybase / DB2 & Unix Shell Scripting

Ø  Good knowledge and solid experience in Agile software development

Ø  Good knowledge, skills and abilities to perform high quality software testing

Ø  Experience on Axiom / XML / SOAP / Informatica is preferred but not essential

Required professional skills:

Ø  Enthusiasm for and interest in learning and applying new technologies to solve real world business problems

Ø  Pursuit for perfect delivery quality in a zero-error-tolerance environment

Ø  Strong analytical and problem solving skills

Ø  Good communication skills including ability to explain technical issues to non-technical people

Ø  Highly organized, self-motivated, result-oriented, and proactive with capability to work with minimal supervision

Ø  A strong can-do attitude

Ø  Creative and flexible while observing policies, rules and standards

Demonstrate highly proficient written and verbal communication skills in the English language

Role 5 – Core Java / Java backend hands on developer

Location – Mumbai and Banglare

Experience  - 5  – 10 years /