Your qualifications:
Self motivated and proactive mindset.
Remote work experience is considered an asset.
Based anywhere in the world, quiet home office with fast internet.
Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).
Your responsibilities will include:
Answering incoming phone calls from customers to offer support
Answering support tickets to help customers and free trials (we use Zendesk)
On-boarding and setting up new accounts and winning them over from the get-go.
Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.
Advocating customers’ requests and needs across the entire company (we use Monday)
Educating about newly released features and functionality.
Contributing to our Help Center (help.limecall.com)
Continuous learning and love to implement best practices
Subodh Popalwar
Software Engineer, Memorres
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Early Age StartUp Experience.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres