Cutshort logo
Purplerain Technologies INC logo
Product Support Specialist
Product Support Specialist
Purplerain Technologies INC's logo

Product Support Specialist

Jesthna K's profile picture
Posted by Jesthna K
2 - 4 yrs
₹4L - ₹6L / yr
Remote only
Skills
Customer Service
Customer Support

Your qualifications:

Self motivated and proactive mindset.

Remote work experience is considered an asset.

Based anywhere in the world, quiet home office with fast internet.

Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).


Your responsibilities will include:

Answering incoming phone calls from customers to offer support

Answering support tickets to help customers and free trials (we use Zendesk)

On-boarding and setting up new accounts and winning them over from the get-go.

Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.

Advocating customers’ requests and needs across the entire company (we use Monday)

Educating about newly released features and functionality.

Contributing to our Help Center (help.limecall.com)

Continuous learning and love to implement best practices

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Purplerain Technologies INC

Founded :
2010
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped

About

Thousands of B2B users globally rely on PurpleRain products every day in enabling value in sales automation, cloud communication and big data.
Read more

Connect with the team

Profile picture
Jesthna K

Company social profiles

bloginstagramlinkedintwitterfacebook

Similar jobs

Wissen Technology
at Wissen Technology
4 recruiters
Vijayalakshmi Selvaraj
Posted by Vijayalakshmi Selvaraj
Mumbai, Pune
4 - 8 yrs
Best in industry
Market Research
SQL
Equity derivatives
SoapUI
skill iconPostman
+4 more
  • 4-8 years of experience in Functional testing with good foundation in technical expertise
  • Experience in the Capital Markets domain is MUST
  • Exposure to API testing tools like SoapUI and Postman
  • Well versed with SQL
  • Hands on experience in debugging issues using Unix commands
  • Basic understanding of XML and JSON structures
  • Knowledge of FitNesse is good to have
  • Should be early joinee.


Read more
Vector Labs Tech
Victoria Gomez
Posted by Victoria Gomez
Remote only
1 - 50 yrs
₹5L - ₹20L / yr
DevOps

Infrastructure as Code (IaC):

  • Design, implement, and maintain infrastructure as code using tools like Terraform, CloudFormation, or similar.
  • Automate infrastructure provisioning and configuration across multiple environments (development, staging, production).

CI/CD Pipelines:

  • Design, build, and maintain robust CI/CD pipelines using tools like Jenkins, GitLab CI/CD, CircleCI, or GitHub Actions.
  • Implement automated testing, build, and deployment processes.
  • Optimize pipelines for speed, reliability, and security.

Cloud Infrastructure:

  • Manage and optimize cloud infrastructure on platforms like AWS, Azure, or GCP.
  • Monitor and troubleshoot cloud infrastructure performance and availability.
  • Implement security best practices for cloud environments.
  • Implement cost optimization strategies for cloud resources.


Read more
MHFAIndia
Chennai
2 - 8 yrs
₹2L - ₹8L / yr
Search Engine Optimization (SEO)
Search Engine Marketing (SEM)
Social Media Marketing (SMM)
Email Marketing
Lead Generation
+1 more

Roles and Responsibilities

 

Functional Responsibilities:

1.    Digital Marketing Planning:

·      Plan actions and initiatives that are aligned to the business strategy, and supports the overall marketing goals of MHFA India products

2.    Social Media Coordination:

·      Manage and optimize social media accounts across platforms (Facebook, Twitter, LinkedIn, Instagram, etc.).

·      Create, curate, and share content that encourages engagement, drives traffic, and builds brand awareness.

·      Manage content calendars, scheduling, and publishing to maintain a consistent online presence.

·      Monitor social media conversations, respond to comments, messages, and reviews, and manage online community interactions.

3.    Email Marketing:

·      Plan, execute, and analyze email marketing campaigns to nurture leads, engage customers, and drive conversions.

·      Segment email lists for targeted messaging and personalize content to improve open rates and click-through rates.

·      Monitor and improve email campaign performance based on key metrics and A/B testing.

4.    SEO and SEM:

·      Optimize website content for search engines (SEO) to improve organic visibility and drive traffic.

·      Manage pay-per-click (PPC) campaigns using platforms like Google Ads, monitoring keyword performance, ad copy, and budgets.

·      Analyze and report on keyword rankings, website traffic, and conversion rates to refine strategies.

5.    Analytics and Reporting:

·      Use analytics tools (e.g., Google Analytics, social media insights) to track and measure the performance of digital campaigns.

·      Create regular reports detailing key performance indicators (KPIs), trends, and actionable insights.

·      Make data-driven recommendations for improvements and optimizations based on campaign results.

6.    Stay Current with Trends:

·      Keep up-to-date with the latest trends, tools, and technologies in digital marketing, communication, and relevant industries.

·      Recommend innovative approaches to improve campaign effectiveness and achieve better results.

Organizational Responsibilities

·      Initiate activities in line with to MHFA India strategy and work plan

·      Support director and team in development of MHFA India digital marketing and communications function

·      Support in any other task that may be assigned by the organization

·      Attention to detail and a commitment to maintaining high-quality content and functionality

Read more
Devrabbit It Solutions Pvt LTD
Kiran Palakonda
Posted by Kiran Palakonda
Hyderabad
4 - 5 yrs
₹9L - ₹12L / yr
Mobile App Development
skill iconiOS App Development
skill iconAndroid Development
skill iconHTML/CSS
skill iconJavascript
+4 more

Skills Set:

ü Good at communication skills.

ü Excellent Analytical, Problem solving skills.

ü Strong Programming skills in HTML, CSS, JavaScript, Ionic, Cordova, NodeJS.

ü Good exposure to Object oriented programming and MVC coding standards.

ü Excellent knowledge of MySQL/MS SQL Database is required in terms of designing database, SQL queries.

ü Knowledge of optimizing techniques.

Read more
Metapercept Technology Services
Pune
0 - 1 yrs
₹1.1L - ₹1.2L / yr
English Proficiency
Marketing
Sales Operations
Lead Generation
LinkedIn

Roles and Responsibilities:

  1. Create interest in Metapercept solutions through social media, mail outreach, LinkedIn, and other channels.
  2. Generate leads and appointments, contacting potential clients to establish rapport and arrange meetings.
  3. Planning and overseeing new marketing initiatives.
  4. Help drive revenue within targeted accounts.
  5. Meet annual growth targets.
  6. Provide ongoing opportunity forecasting.
  7. Promote a high level of customer satisfaction.
  8. Researching organizations to find new opportunities.
  9. Developing goals for business growth and ensuring they are met.

 

Required Abilities:

 

  • Highly motivated and have a hunter mentality.
  • Excellent listening, writing, and communication skills.
  • Ability to flourish with minimum guidance, be proactive, and handle uncertainty.

 

Read more
Full funnel digital marketing agency based in Bangalore
Full funnel digital marketing agency based in Bangalore
Agency job
via Merito by Gaurav Bhosle
Bengaluru (Bangalore)
3 - 5 yrs
₹10L - ₹15L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+4 more

Job Description 

We are looking for an experienced Full Stack Engineer to join our client's  development team. In this role, you will be responsible for the overall development and implementation of front and back-end software applications. Your responsibilities will extend from designing system architecture to high-level programming, performance testing, and systems integration.

To ensure success as a full stack engineer, you should have advanced programming skills, experience with application development, and excellent troubleshooting skills. Top-rated full stack engineers create and implement advanced software systems that perfectly meet the needs of the company.

Responsibilities:

  • Meeting with the software development team to define the scope and scale of software projects.
  • Designing software system architecture.
  • Completing data structures and design patterns.
  • Designing and implementing scalable web services, applications, and APIs.
  • Developing and maintaining internal software tools.
  • Writing low-level and high-level code.
  • Troubleshooting and bug fixing.
  • Identifying bottlenecks and improving software efficiency.
  • Collaborating with the design team on developing micro-services.
  • Writing technical documents.
  •  

 Requirements:

  • Bachelor’s degree in computer engineering or computer science.
  • Previous relevant experience of minimum 3-5 years as a full stack engineer.
  • Advanced knowledge of front-end languages including HTML5, CSS, JavaScript, C++, and JQuery.
  • Proficient in back-end languages including Java, Python, Rails, Ruby, .NET, and PHP.
  • Knowledge of database systems and SQL.
  • Advanced troubleshooting skills.
  • Familiarity with JavaScript frameworks.
  • Good communication skills.
  • High-level project management skills.
Read more
Leading IT MNC company
Leading IT MNC company
Agency job
via Isparrow Services private limited by Namdeo Runghe iSparrow Services Pvt. Ltd.
Ahmedabad
2 - 10 yrs
₹1L - ₹15L / yr
ASP.NET
skill icon.NET
skill iconAngular (2+)
skill iconReact.js

Experience: 5 - 6 years

  • Strong knowledge of OOP, C#, LINQ, SQL Server.
  • Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
  • Demonstrable knowledge of any one of the JavaScript frameworks - Angular JS or ReactJS.
  • Must be strong in .net MVC.
  • Minimum 1 yr experience in .Net Core, Web API.
  • Excellent verbal communication skills.
  • Good problem-solving skills.
  • Ready to work in a challenging environment.
  • Professional approach toward work.
Read more
Denodo Technologies
at Denodo Technologies
1 recruiter
Balaji S
Posted by Balaji S
Mumbai
12 - 15 yrs
₹12L - ₹15L / yr
Presales
Data integration
Product demonstration
POC
IT Solutioning

The Opportunity

As a Pre-Sales Engineer, you will be responsible for technical account leadership and management for the Denodo Sales Cycle across multiple strategic accounts, including relationships with technical counterparts within those organizations. The selected candidate will be working closely with experienced Sales, Marketing and Product Management personnel and will be supported by a strong technical team in an ideal, fast paced, rapidly growing startup environment to grow professionally and go beyond expectations.

Your career with us will combine cutting edge technology, exposure to worldwide clients across all industries (Financial Services, Automotive, Insurance, Pharma, etc.) and an exciting growth path as part of a global team.

Duties & Responsibilities

As a Sales Engineer you will successfully employ a combination of high technical expertise, client communication and coordination skills between clients and internal Denodo teams to achieve your mission.

Product and Technical Knowledge:

  • Obtain and maintain strong knowledge of the Denodo Platform, be able to deliver a superb demo and technical pitch, including overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning

  • Be able to address a majority of technical questions concerning customization, integration, enterprise architecture and general feature / functionality of our platform

  • Capable of building and/or leading the development of custom demos and PoCs based and beyond customer requirements

  • Provide timely, prioritized and complete customer-based feedback to Product Management, Sales, Support and/or Development regarding customer requirements and issues.

Presentation and organizational skills:

  • Train and engage customers in the product architecture, configuration, and use of the Denodo Platform

  • Know where to escalate within the Denodo technical organization, and make effective use of those resources.

Customer engagement:

  • Enthusiastically present software solutions to prospective customers, from IT managers and technicians to C-level executives

  • Lead the completion of RFI and RFP 

  • Manage client expectations, establish credibility at all levels within the client and build problem-solving partnerships with the client and colleagues

  • Along with Marketing, Sales, Sales Engineering and Product Management, and based on market or customer feedback, lead the definition, development and presentation of product and solution demos and PoCs for prospects and partners

  • Provide technical support to entire sales team as appropriate (e.g. handle technical questions and escalate them when required, conduct training and/or briefings)

  • Document and track all activity through CRM and an internal wiki, including lead/prospect data entry, detailed activity reports, setting tasks for follow-up, architectures, challenges, etc.

Qualifications

Desired Skills & Experience

  • BS or higher degree in Computer Science
  • 5+ years as a Sales/Solution Engineer, Consultant or Enterprise Architect
  • Must have excellent verbal and written communication skills to be able to interact with technical and business counterparts
  • Knowledge and experience on Enterprise Architecture Best Practices and Frameworks will be a plus
  • A “can do” attitude
  • Willingness to travel

Hands-on working experience in any of the following areas:

  • Solid understanding of SQL and a good grasp of relational and analytical database management theory and practice. Understanding and optimization of complex queries.
  • Understanding of Data Integration flavors (ETL/Data Warehousing, ESB/Messaging, DV).
  • Understanding of BigData, NoSQL, in-memory, MPP environments is welcome.
  • Technical skills include JDBC/ODBC, XML, JSON, REST APIs, Java development and version control systems. Good knowledge of software development and architectural patterns.
Read more
Charcoal Eats
at Charcoal Eats
2 recruiters
PRERNA SINGH
Posted by PRERNA SINGH
Bengaluru (Bangalore)
2 - 7 yrs
₹5L - ₹8L / yr
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconExpress
skill iconReact.js
skill iconAngular (2+)
+1 more
Looking for a full stack developer with experience in NodeJS, ReactJS and My SQL. More than knowledge, the attitude towards learning and problem solving is important. Candidate should be able to join within 2-3 weeks. The platform development will require the candidate to work on different technologies e.g. React, Node JS, AWS etc
Read more
Dhwani Rural Information Systems
Sarika Pratap
Posted by Sarika Pratap
NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹6L - ₹8L / yr
Android
skill iconJava
RESTful APIs
SQLite
Looking for a senior native android application developer having sound knowledge in following areas: Android Skills: Rx Java, MVP / MVVM, Data Binding, Broadcast Receivers, GCM, JobScheduler, Sqlite. Handlers, Looper, Loaders, Content Providers etc. Android Studio Espresso, OkHttp, Retrofit, EventBus, GreenDao, ButterKnife, Google Play Services, Google Analytics, Facebook and Google+ integration, Google Maps Core Java Skills: Strong Object Oriented Programming, Data structures and algorithms like Linked lists, Doubly linked lists, Binary heap, Different types of sorting algorithms. Job Role: 1. Manage the junior android team of 5 android developers. Project timelines and milestones mainly. 2. Architect the solution 3. Coordinate with the web team for API integration 4. Research on new technologies and mentor the team. 5. Build reusable components. We are an IT services startup and provide technology solutions to NGO and social sector organisations in India. Please find more about us at www.dhwaniris.com
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos