Product Support Specialist at Purplerain Technologies INC · Remote only · 2 - 4 years · ₹4L - ₹6L / yr · Bootstrapped · Remote only · Posted 17 May 2022
Your qualifications:
Self motivated and proactive mindset.
Remote work experience is considered an asset.
Based anywhere in the world, quiet home office with fast internet.
Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).
Your responsibilities will include:
Answering incoming phone calls from customers to offer support
Answering support tickets to help customers and free trials (we use Zendesk)
On-boarding and setting up new accounts and winning them over from the get-go.
Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.
Advocating customers’ requests and needs across the entire company (we use Monday)
Educating about newly released features and functionality.
Contributing to our Help Center (help.limecall.com)
Continuous learning and love to implement best practices
Shubham Vishwakarma
Full Stack Developer - Averlon
About Purplerain Technologies INC
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Job description
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
Responsibilities:-
• Respond to customer queries in a timely and accurate way, via phone, email and ticketing system.
• Identify customer needs and help customers use specific features
• Analyze and report product bugs, issues, and errors (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives
Requirements and skills:-
• Experience as a Customer Support Specialist or similar CS role.
• Familiarity with our industry is a plus.
• Experience using help desk software and remote support ticketing systems.
• Understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Patience when handling tough cases.
• BSc in Information Technology or relevant diploma.
Experience : 7-10 years
-Indore-Onsite
-5 Days working culture
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon