Product Support Specialist

Job Details:

• Role: Principal Engineer, Salesforce Health cloud
• Experience: 9-11 Years
• Employment Type: Full-time
• Work Mode: Remote

REQUIREMENTS:

• Should be able to lead end-to-end Salesforce Health Cloud solution architecture and delivery for large, enterprise healthcare implementations.
• Deep expertise in Health Cloud features, including Patient/Member Profiles, Care Plans, Care Programs, Care Teams, Health Timelines, Assessments, Care Gaps, and Utilization Management.
• Strong leadership in translating complex healthcare business requirements into scalable Salesforce Health Cloud solutions.
• Should be able to drive architectural decisions covering Salesforce core, Health Cloud extensions, integrations, data models, and automation.
• Should have hands-on leadership experience with Apex, Lightning Web Components (LWC), Flows, Triggers, Batch Apex, and Salesforce APIs.
• Should be able to define and govern integration architecture using REST/SOAP APIs, middleware, and healthcare standards such as FHIR and HL7.
• Must have strong understanding of EHR/EMR integrations, payer/provider workflows, and patient/member lifecycle management.
• Should be able to lead all phases of the delivery lifecycle requirements, solution design, development, testing, deployment, and post-go-live support.
• Provide technical governance, conduct design/code reviews, and manage architectural risks and technical debt.
• Should be able to lead and mentor multi-shore Salesforce teams, including developers, admins, QA, and offshore delivery teams.
• Should have hands-on experience with DevOps and CI/CD tools such as Copado, Git, Azure DevOps, Jenkins.
• Should be able to collaborate closely with program managers to manage scope, timelines, risks, and delivery commitments.
• Should be able to drive innovation and continuous improvement, including PoCs, adoption of new Salesforce Health Cloud features, and platform enhancements.
• Should be able to participate in roadmap planning, release strategy, and long-term platform evolution discussions.
• Must have strong experience working in Agile / Scaled Agile environments, supporting sprint planning and release management.
• Excellent communication, leadership, decision-making, and stakeholder management skills.
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery.
• Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios.

RESPONSIBILITIES:

• Understanding the client’s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements.
• Mapping decisions with requirements and be able to translate the same to developers.
• Identifying different solutions and being able to narrow down the best option that meets the client’s requirements.
• Own overall Health Cloud technical strategy, ensuring scalability, security, and compliance with healthcare regulations (HIPAA/PHI).Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
• Act as a trusted advisor for business stakeholders, architects, and senior leadership on Health Cloud capabilities and best practices.
• Review and approve high-level and low-level technical designs, ensuring alignment with enterprise architecture standards.
• Ensure adoption of Salesforce best practices, governor limit optimization, performance tuning, and code quality standards.
• Guide teams on Salesforce security model, data access, sharing rules, consent management, and compliance needs.
• Identifying project/service stakeholders at an early stage and working with them to ensure that the
• Act as a bridge between business stakeholders and Salesforce technical teams.
• Collaborate with Salesforce Architects and Developers to design scalable, best-practice solutions.
• Validate solution feasibility against Salesforce platform capabilities and project constraints.
• Prepare and maintain process flows, business process models, functional diagrams, and documentation.
• Participate actively in Agile/Scrum ceremonies including sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives.
• Act as a trusted advisor to users by explaining Salesforce capabilities and solution trade-offs.
• Support user adoption through training materials, user guides, and release notes.
• Analyze existing Salesforce implementations and recommend process improvements and optimization opportunities.
• Defining guidelines and benchmarks for NFR considerations during project implementation
• Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers
• Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed.
• Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it
• Understanding and relating technology integration scenarios and applying these learnings in projects
• Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken.
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

SEO Analyst – GO MO Group We’re hiring an SEO Analyst to work on exciting international B2B and enterprise brands. If you love digging into data, fixing technical SEO puzzles, building smart strategies, and seeing rankings climb — this role is for you.

• You’ll collaborate with global stakeholders and delivery teams in India, helping high-impact digital brands grow in measurable ways.
• About GO MO Group
• GO MO Group is a global digital marketing agency focused on SEO, performance marketing, and data-driven growth for enterprise and B2B companies.
• Headquartered in Europe, we combine AI, analytics, and smart strategy to help brands scale sustainably.

We believe in:

• Ownership (you run your projects, not the other way around)
• Continuous learning (AI-forward mindset is a big plus)
• Real outcomes (we care about growth, not just reports)

If you’re someone who likes taking initiative and improving systems — you’ll fit right in. What You’ll Be Doing?

• SEO Research & Analysis
• Conduct keyword research aligned with real business goals.
• Run technical SEO audits (site structure, indexing, Core Web Vitals, crawlability — the fun stuff)
• Optimize content, metadata, internal linking
• Analyze performance using GA4, Google Search Console, Ahrefs, SEMrush, Adobe Analytics
• Spot ranking, traffic, and conversion opportunities
• Use GenAI tools (like ChatGPT) to work smarter, not harder

Strategy & Execution

• Build and execute scalable SEO strategies for international B2B websites
• Identify content gaps and growth opportunities
• Track KPIs and continuously optimize performance
• Turn insights into actions(and results)
• Collaboration & Communication
• Partner with Client Success teams in Sweden
• Coordinate with India-based Project Managers
• Present SEO insights and recommendations confidently
• Lead performance review discussions with clarity and impact

What We’re Looking For?

• 1+ years of hands-on SEO experience
• Strong working knowledge of GA4, GSC, Ahrefs, SEMrush
• Experience with Google Tag Manager & tracking setups
• Ability to plan and execute SEO strategies end-to-end
• Awareness of GEO (Generative Engine Optimization) / AI Search trends
• Comfortable using GenAI tools for research and productivity
• Strong analytical thinking
• Excellent English communication skills
• Bachelor’s degree in any discipline
• If you have strong fundamentals, logical thinking, and the willingness to learn — we’re happy to train and grow with you.
• Why You’ll Like It Here
• Work on international enterprise brands
• Exposure to global stakeholders
• AI-forward work culture
• Real growth opportunities

Key Responsibilities:

·        Build a clear product vision and define the roadmap aligned with company goals.

·        Drive the product lifecycle from ideation to launch and beyond.

·        Conduct market research, competitor analysis and gather customer feedback to identify opportunities.

·        Collaborate with cross-functional teams — engineering, design, sales and marketing — to deliver high-quality products on time.

·        Prioritize features based on business value and customer impact.

·        Define product requirements (PRDs, user stories) and manage sprint planning.

·        Monitor product performance metrics and continuously optimize for improvement.

·        Work closely with stakeholders to ensure strategic alignment and successful go-to-market execution.

Stay updated with industry trends and emerging technologies.

Key Responsibilities 

• Design, develop, and deploy scalable .NET applications and microservices supporting core 

retail operations.

• Build and maintain robust integrations using Kafka, REST APIs, and middleware 

components.

• Work closely with product, POS, merchandising, warehousing, and ERP teams to translate 

business needs into reliable technical solutions.

• Optimize system performance and ensure integrations remain stable across high-volume 

retail cycles.

• Implement best practices in coding, testing, CI/CD, and cloud-native architectures.

• Troubleshoot production issues with speed and a cool head—especially when it impacts 

stores.

• Document technical designs, data flows, and integration contracts clearly.

Required Skills & Experience 

• 6–8+ years of hands-on full stack development using .NET Core / .NET 6+, C#, and 

modern frontend frameworks (React/Angular preferred).

• Strong expertise in Kafka (producers, consumers, topics, partitions, schema registry).

• Solid experience designing RESTful APIs and integrating with enterprise systems.

• Prior experience in retail technology is non-negotiable—POS, inventory, warehousing, or 

ERP exposure is essential.

• Strong knowledge of relational databases (SQL Server, PostgreSQL) and caching 

frameworks.

• Experience building scalable, distributed systems that can handle peak loads.

• Familiarity with containerization (Docker/Kubernetes) is a plus.

• Excellent problem-solving skills and the ability to work independently on a contract basis.

Nice to Have 

• Experience with message brokers beyond Kafka (e.g., RabbitMQ)

• Exposure to cloud platforms (Azure/AWS/GCP)

• Knowledge of CI/CD pipelines (Azure DevOps, GitHub Actions, Jenkins)

• Understanding of retail data models and omnichannel workflows

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.

The world’s largest provider of customer experiences to North American consumers.

We Serve More than 200 Major Clients Worldwide, Including:

• 4 of the top 5 wireless providers
• 4 of the top 8 healthcare companies on the Fortune 500
• 4 of the top 10 banks on the Fortune 500
• 5 of the world’s largest retailers
• 4 of the top 10 largest car manufacturers
• 10 of the top 20 regulated utility companies
• 3 of the 5 largest technology companies
• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).
• Freshers to 5yrs of experience with Customer Support * 
• Experience in an International Voice Process.
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
• Candidates who have experience into domestic Voice Process can be considered as freshers.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. 

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

• Job Category
• Customer Experience
• Posting Date
• 10/01/2025, 11:42 AM
• Locations
•  Pritech Park SEZ Block12, IN
• Apply Before
• 10/06/2025, 11:42 AM
• Job Schedule
• Full time
• Job Shift
• Night

FlytBase is committed to delivering drone automation solutions for warehouse inventory management. Sales at FlytBase involves segmenting the target market, in-depth understanding of customer pain points, creating a portfolio of techno-commercial collateral, helping stakeholders build a business case for drone adoption, generating high-quality leads, and driving closure of commercial contracts. We believe that sustained intensity, go-to-market creativity and customer empathy are crucial for world-class sales performance in emerging technologies, besides a keen eye for detail, a genuine interest in drones, and written communication skills.

What Will Be My Role & Responsibilities?

Primary responsibilities include:
• Generate B2B sales leads and nurture them, while tracking conversion rates, timelines, cost of leads, etc.
• Be an expert user of tools such as LinkedIn Sales Navigator, Lusha, Hunter, Owler, Zoominfo, Mailchimp, GetProspect, ZeroBounce, Funnelbake, Pipedrive, Hubspot, Intercom, Drift, etc. for company analysis and lead generation
• Use Internet research to develop company & contact lists, curate email databases, CXO lists, etc.
• Measure, track & improve RoI on investments in lead generation initiatives
• Be passionate about using the latest & best marketing automation & lead generation tools

You can also aspire to:
• Develop and execute strategies to expand inbound lead / demand generation
• Develop and execute strategies for outbound, targeted, account-based marketing
• Grow into a leadership position in the company.

Should I Apply?

Only those candidates need apply who:
• are willing to be held accountable for lead generation targets,
• have an undergraduate degree in engineering and can demonstrate 2+ years of full-time experience in lead generation for IP-rich software products,
• can be effective in an extremely fast-paced environment,
• are keen to work evenings and weekends to coordinate across time zones and meet deadlines,
• are able to start the role by July 2020, if selected, and
• love to generate sales leads!

What Will I Earn?

This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fit and alignment to FlytBase’s long-term business strategy.

Indicative Compensation Range: 6 – 10 LPA

What Else?

Flexible work hours, informal dress code, talented colleagues, strong meritocracy, zero bureaucracy, professional autonomy, and a company-wide sense of purpose.

What Is FlytBase?

FlytBase (https://flytbase.com/" target="_blank">flytbase.com) develops intelligent software that leverages reliable, off-the-shelf drone hardware to automate and scale drone deployments for commercial use-cases. The FlytBase platform is hardware-agnostic, has intelligent plugins for autonomy, manages drone fleets via 4G/5G, and uses APIs to integrate into enterprise workflows. FlytBase is a Silicon Valley (California, USA) company and has offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase continues to win awards globally, the most recent one being the ‘NTT Data Open Innovation Global Champion 2019’ award.