Product Manager

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

Windchill Developer - Senior

Position Description:

We are looking for best and the brightest to join our team of IT professionals. The role is responsible to address technical and functional questions, gather requirements, resolve defects, provide end-user support, and develop new functionality for Windchill PLM with configurations or customizations in keeping with Windchill PLM best practices. Position requires Windchill customization and code development experience

Overall responsibilities include:

·       Establishes relationships with subject matter experts (SMEs) to understand complex business problems, performing application analysis and development for software implementation projects

·       Works closely with other team members in the coordination of configuration and customizations

Utilizes reliable and thorough Windchill PLM application/process knowledge

·       Completely document functional specifications, system design, test plans, test scripts and results

·       Works with the Analyst to understand the business requirements and develop and deploy Windchill PLM enhancements/functionality to meeting business goals, and fulfill end user requirements

·       Works closely with other Engineering Systems functions in development and implementation of Windchill PLM application projects

·       Works with cross-functional teams to coordinate projects and enhancements, to test software, and to troubleshoot software issues

·       Works closely with the deployment and system documentation teams to properly document and deploy systems and enhancements including training requirements

·       Resolves application support issues (Second line) that require in-depth analysis

·       Adheres to the requirements, maintenance, and QA standards of the development team

·       Coordinate development work (including QA) around project release schedules

Position Requirements:

·       Bachelor’s degree in information systems, Computer Science or related discipline with an Information Technology focus

·       7+ years of experience as a programmer analyst or similar role with responsibilities working directly with the business to turn business requirements into working software

·       Work with the client management team to derive meaningful insights

·       Aid deliverable development in accordance with the needs and objectives of the client engagement

·       Participate in interviews, workshops and training sessions

·       Support team and client through the project

·       Facilitate project management activities including preparing project status updates as required

·       Deep knowledge of Windchill architecture to design and build complete solutions

·       Windchill Integration with other Enterprise systems such as SAP, CAD tools Visualization tools, etc.

·       Strong programming skills in Java/J2EE technologies – JavaScript, JQuery, XML, JSPs, AJAX, SQL etc.

·       End to end design and development of customization requirements

·       Experience in Reflex/Integrity is needed

·       Should have strong coding skills in Windchill Application Development and customization

·       Extensive hands-on experience in Windchill customization and configuration - Lifecycles, Workflows, Type and Attribute Manager, Object Initialization Rules, Localization, Server-side customizations, Info*Engine tasks, Webjects, Custom reports, Cognos Business intelligence (reporting), Web Services, UI Customization (JCA framework, MVC Builders, Wizards etc.)

·       Ability to develop software development process including best-practice design, development, testing, and build/deploy patches

·       Experience with assessment, development, implementation, optimization, and documentation of a comprehensive and broad set of security technologies and processes, data protection, cryptography, key management, identity and access management (IAM), network security within SaaS, IaaS, PaaS, and other cloud environments

Job Profile

A NodeJs developer will be required to deploy and maintain network applications. Manage the exchange of data between servers and users, develop back-end components, and connect applications with other web services. Will also act as a support front-end developer by integrating web-based applications in Angular. With good hand's on experience in Rational Database i.e. MySQL & PostgreSQL.

Desired Candidate Profile

• Minimum 3+ years experience on Node JS
• Mandatory experience of 2 years in Angular 2 & above
• Experience on Bootstrap or any other JS Framework
• Very good knowledge of rational databases MySQL & PostgreSQL
• Good Knowledge of MongoDB.
• Excellent on web technologies including HTML, CSS, JavaScript, AJAX jQuery
• Experience in common third-party APIs
• Strong debugging skills
• Strong analytical skills and problem-solving aptitude

Excellent English writing and speaking skills are a must

Annual CTC : INR. 5,00,000/- to INR. 10,00,000/-

Position – Lead - TA

Reports to HR Head

Experience: 4 years + (Team Handling experience is must)

Roles & Responsibilities:

• Scour job search websites for potential recruits and contact those candidates personally
• Interview potential sales staff members using industry-standard techniques
• Familiarity with online job-hunting websites
• Develop multi-hire sourcing approaches and work in partnership with colleagues across the network to tap into overseas sourcing channels
• Works within a budget agreed
• Upon approval of a new requisition, work with hiring manager to obtain role briefing and to agree sourcing strategies and timelines
• Partner with hiring teams to build and execute effective sourcing, assessment, and closing of highly qualified candidates
• Work within predefined recruitment processes while monitoring that process to identify, recommend areas, improve and to ensure best practices at all times.
• Handling TA team and monitoring their daily work.
• Strong leadership skills with a demonstrated ability to influence different styles
• Have exceptional communication skills and a very strong ability to manage a variety of leaders
• Strong willed, decisive, a fast learner and able to effect changes fast
• Strong attention to detail
• Excellent interpersonal and communication skills and ability to multi-task
• Ability to work independently and employ effective organizational, project and time management skills
• Ability to build relationships, recruit candidates, and influence selection decisions

## Please apply if you have experience working on Trading Applications, all others would be automatically rejected ###

Our Core team develops connectivity software for low latency communication with derivatives exchanges all over the world, as well as real-time position and risk limit monitoring. The team's expertise is also relied upon by other C++ development groups to produce high-quality libraries and frameworks for their application development. We have a high degree of freedom and responsibility to produce technologically advanced solutions to demanding real-world problems.

From joining you will have ownership on a diverse set of projects that have a direct impact on trading performance. You will work closely with highly skilled colleagues who share your enthusiasm and deep knowledge of C++, Linux and network protocols, and share your hunger to learn more.

What We Are Looking For

• An experienced Modern C++ developer (C++17/20), with minimum 5 years experience and proficiency with C++ templates.
• A developer, who designs code to push every performance boundary.
• Excellent written and verbal communication skills.
• Ability to solve new and unfamiliar problems quickly and creatively.

• Knowledge of multiple exchanges.
• Ultra low latency design.
• Template metaprogramming.
• Network programming experience.
• Python.

• A great engineering environment whereby technology is key to our success and a C++20 code base.
• Great friendly, informal and highly rewarding culture.
• Fast growing global firm with plenty of opportunities where you will have significant impact.

Headquarters : Gurgaon, Haryana

Year founded : 2015

Work Location : Gurugram

Job Description –

Job Role - Software Developer Frontend

Key Capabilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Knowledge of isomorphic React is a plus  

If you think you are one of them then please reply with your interest and we will take your candidature ahead for the next level of evaluation. Below information would be appreciated more:

Current CTC:

Expected CTC:

Notice Period:

Update Resume: please attach

Looking forward to taking you to the next level of technology.