Product Designer (B2C, Fin-Tech), top b2c product company only

Client Success Engineer – Refined Job Description

Job Title: Client Success Engineer

Key Responsibilities

Customer Project Management

• Ensure all required order information is received and projects can be delivered within the committed timeline.
• Complete the Discovery Phase by gathering and validating customer requirements.
• Coordinate with customers and internal teams to ensure timely project completion.
• Create project plans and provide regular progress reports to customers.

Customer Service

• Handle customer calls whenever required and resolve escalated support cases.
• Support and resolve issues escalated by the First Level Support team.
• Ensure solutions are provided within the agreed turnaround time.
• Maintain accurate records of all customer interactions and case activities.
• Ensure services provided are properly billed and paid for.
• Document issues and resolutions through Knowledge Base Articles for future reference.
• Create and modify Crystal Reports as per customer requirements.

Training & Customer Enablement

• Plan, package, and deliver customer training sessions remotely or onsite.
• Help customers become familiar with the Windowmaker software through demos, trials, and guided sessions.
• Prepare presentations, training materials, and videos for advanced or complex features.
• Provide training and guidance to the First Level Support team.

Management Reporting

• Prepare and submit daily and weekly reports to management regarding project and support activities.

Data Projects

• Analyze customer requirements and prepare project specifications.
• Perform data setup and configuration based on approved specifications.
• Conduct code/release testing and quality assurance activities.
• Ensure compliance with company standards and processes.

Qualifications & Experience

• Engineering Graduate with basic computer knowledge, preferably in software or IT-related fields.
• 1 to 8 years of experience in Customer Support, Client Success, or Technical Support roles.
• Freshers with excellent communication skills are also encouraged to apply.
• Good analytical, problem-solving, and coordination skills.
• Strong verbal and written communication skills. 

About Us

MyOperator and Heyo are India’s leading conversational platforms, enabling Call + WhatsApp engagement for over 40,000 businesses—including top brands like Lenskart, Astrotalk, and Caratlane. We’re a rapidly growing SaaS company on a mission to redefine customer communication at scale. If you’re passionate about creating content that converts and builds brand love, you’ll fit right in.

About the Role

We’re looking for a Senior Copywriter who thrives on balancing creativity with conversion. In this role, you will take charge of shaping the copy for our homepage, advertising assets, and pricing page banner—core touchpoints for brand and business growth. Around 70–80% of your role will involve crafting compelling copy, while 20–30% will require applying performance marketing insights to test, optimize, and elevate messaging impact. You’ll work closely with design, marketing, and product teams to deliver copy that’s not only sharp and engaging but also aligned with business goals.

Key Responsibilities

• Own the core messaging for MyOperator’s homepage, pricing page, and performance banners.
• Develop high-converting copy for digital campaigns—across Google, Meta, WhatsApp, and other paid channels.
• Craft clear, concise, and action-driven CTAs, taglines, and value propositions that connect with our B2B audience.
• Collaborate with design, product, and marketing to ensure messaging is consistent and on-brand.
• Contribute to A/B testing strategies, analyze performance data, and iterate copy for continuous improvement.
• Maintain and evolve a cohesive brand voice across all assets.
• Stay up-to-date with copywriting trends, SaaS positioning, and competitor communication styles.

Requirements

• 4–6 years of proven experience in copywriting, preferably in a SaaS, tech, or digital-first brand.
• A strong portfolio demonstrating a blend of brand storytelling and performance-driven messaging.
• Deep understanding of digital platforms and B2B customer journeys.
• Strong attention to detail with the ability to write clear, compelling, and user-centric copy.
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• Experience with performance marketing tools, A/B testing frameworks, and data-driven content optimization.
• Familiarity with Mixpanel, Google Analytics, or similar tools is a plus.

Why Join Us?

• Own the tone and messaging across MyOperator’s most important digital assets.
• Work on live experiments with real business impact.
• Collaborate with passionate marketers, designers, and product teams.
• Be part of a high-growth, product-led organization redefining how India communicates.

Job Summary:

We are looking for an experienced SEO Expert to develop and implement SEO strategies to increase organic traffic and improve search engine rankings for our website. The role involves on-page, off-page, and technical SEO, along with performance analysis and content optimization.

Responsibilities:

• On-Page SEO: Optimize content, meta tags, and internal links for better search engine visibility.
• Off-Page SEO: Build backlinks and enhance external brand presence.
• Technical SEO: Conduct audits, resolve issues, and improve site performance.
• SEO Analysis: Track and report SEO performance using tools like Google Analytics and SEMrush.
• Content Strategy: Work with content teams to ensure SEO-friendly content.
• Stay Updated: Keep up with SEO trends and algorithm changes.

Requirements:

• Proven SEO experience with a focus on increasing organic traffic.
• Proficient in SEO tools (Google Analytics, SEMrush, Ahrefs).
• Strong understanding of search engine algorithms, on-page, off-page, and technical SEO.
• Basic knowledge of HTML/CSS and website optimization.
• Strong analytical, communication, and collaboration skills.

Preferred:

• eCommerce SEO experience.
• SEO certifications (Google Analytics, Google Ads).

Job Summary:

We are looking for a dynamic and detail-oriented Procurement & Operations Executive to oversee vendor management, procurement, inventory control, event coordination, and school partnerships. The ideal candidate will have strong negotiation skills, event planning expertise, and experience handling tenders and logistics.

Key Responsibilities:

Procurement & Vendor Management:

• Source, negotiate, and manage vendors for book printing and other procurement needs.
• Ensure timely and quality delivery of printed materials and essential products.
• Build and maintain strong relationships with suppliers and service providers.

Event & Fair Management:

• Plan and execute participation in book fairs, exhibitions, and educational events.
• Manage stall setup, visitor engagement, and on-ground event operations.
• Oversee event logistics, inventory, and promotional materials.
• Prepare post-event reports and performance evaluations.

School & Field Visits:

• Visit schools to build partnerships and promote Bynaric Systems' offerings.
• Engage with educators and administrators to present products and services.
• Identify and secure new collaboration opportunities.

Tender Management & Documentation:

• Identify relevant tenders and manage end-to-end submission processes.
• Prepare accurate documentation and ensure compliance with tender requirements.
• Maintain a database of past submissions and results for future reference.

Inventory & Logistics Management:

• Maintain accurate records of inventory, including books and educational materials.
• Optimize storage solutions for efficiency and safety.
• Coordinate logistics for deliveries, pickups, and returns.
• Monitor and track shipments to ensure timely delivery.

Customer Engagement & Calls:

• Handle inbound and outbound customer calls related to orders and inquiries.
• Provide excellent customer service and resolve issues promptly.

General Operations & Field Work:

• Perform fieldwork related to operational or marketing activities.
• Ensure smooth execution of ad hoc tasks and projects assigned by management.

Key Performance Indicators (KPIs):

• Procurement Efficiency: Timely sourcing and quality delivery of materials.
• Event Success: Effective participation in book fairs, exhibitions, and school visits.
• School Partnerships: Growth in the number of active school collaborations.
• Tender Wins: Success rate in submitted tenders.
• Inventory Accuracy: Low error rate in inventory management and timely deliveries.
• Customer Satisfaction: Positive feedback and improved complaint resolution time.
• Operational Efficiency: Timely execution of fieldwork and assigned tasks.

Key Competencies Required:

• Strong negotiation and vendor management skills.
• Event planning and execution expertise.
• Excellent communication and interpersonal skills.
• Proficiency in inventory and logistics management tools.
• Understanding of tendering processes and documentation.
• Problem-solving abilities and adaptability for fieldwork.

How to Apply:

Interested candidates can apply by sending their updated resumes to hr@bynaric(dot)in Subject : Procurement & Operations Executive

Dapps is a decentralized app store that makes it easy to adopt and find Web 3 applications. Dapps use protocol-level technology as their foundation to create a decentralized, open-source app store.

To us, a company’s culture is the team’s everyday actions and beliefs. We aspire to create a team of individuals who hold common values but are diverse in their worldviews.

• Work with multi-disciplinary teams: design, art, production, engineering, etc. from product conception and throughout production to shape and thoroughly document the product strategy, including feature sets, merchandising, purchasing drivers, pricing, tools, and other success factors.
• Measure the success of product features after release and optimize their performance through split testing and rapid, data-informed iteration.
• Ideally, you have previous technical experience with Decentralized products. You are driven by shipping financial services built on crypto assets and public blockchain infrastructure.
• Highly organized with the ability to manage projects and consistently meet deadlines.
• Ability to resolve business as well as technical issues and served as a liaison between business groups and technical developers.
• Flexibility to adapt to a changing environment, keeping current with new and updated processes and procedures

• 3+ years of relevant experience
• Conversant in the fundamentals of DeFi/Web3/Blockchain/Crypto
• Strong analytical skills and ability to strategize across multiple product areas and potential business opportunities
• Love for unicorns :)
•  

• We make sure you are growing professionally with quarterly goals and appraisals
• Health is wealth, so we provide health insurance
• Stand on Top - Employee professional development program
• Welcoming a new member of the family is a great please so we provide maternity and paternity leave

And much more...

• Should be able to design and implement new features and functionality in a website.
• Should have a strong understanding of industry trends and content management systems.
• Experience with the responsive and adaptive design is strongly preferred.
• Also, an understanding of the entire web development process, including design, development, and deployment is preferred.
• Helping formulate an effective, responsive design and turning it into a working Wordpress theme and custom plugin.
• Coordinate with clients to discuss website design and function
• Write clean, well-designed code, and should be designing and building the website front-end.
• Creating the website architecture.
• Designing and managing the website back-end including database and server integration.
• Conducting website performance tests and troubleshooting content issues.
• Monitoring the performance of the live website.

• This job position requires a candidate who has hands-on experience on combination of programming skills [WordPress, PHP, MYSQL, MVC frameworks (Codeigniter)].
• Experience with responsive and adaptive design is strongly preferred.
• In addition, an understanding of the entire web development process, including design, development, and deployment, with some backend knowledge, is preferred.
• Good working knowledge of front-end technologies, such as jQuery, JavaScript, AJAX, HTML 5, CSS3,Experience with JSON/XML Services Integration
• Proficient understanding of version control repository tools, such as Bit Bucket or GitHub.

Experience Level – 3 to 5 years

Responsibilities

• Review and analyze system specifications.
• Collaborate with team to develop effective strategies and test plans.
• Execute test cases (manual or automated) and analyze results.
• Evaluate product code according to specifications.
• Create logs to document testing phases and defects.
• Report bugs and errors to development teams
• Help troubleshoot issues.
• Conduct post-release/ post-implementation testing.
• Work with cross-functional teams to ensure quality throughout the software development lifecycle.

Skillset

• Familiarity with Agile frameworks
• Ability to document and troubleshoot errors.
• Working knowledge SQL
• Excellent communication skills
• Attention to detail.
• Analytical mind and problem-solving aptitude
• Strong organizational skills

Must Have

• Experience in UFT
• Jmeter is an added advantage.
• API testing experience
• ISTQB Certification