Process Associate

About Us

We are a company where the ‘HOW’ of building software is just as important as the ‘WHAT’. Embracing Software Craftsmanship values and eXtreme Programming Practices, we create well-crafted products for our clients. We partner with large organizations to help modernize their legacy code bases and work with startups to launch MVPs, scale or as extensions of their team to efficiently operationalize their ideas. We love to work with folks who are passionate about creating exceptional software, are continuous learners, and are painstakingly fussy about quality. 🚀

Location: Remote

Our Core Values

· Quality with Pragmatism: We aim for excellence with a focus on practical solutions.

· Extreme Ownership: We own our work and its outcomes fully.

· Proactive Collaboration: Teamwork elevates us all.

· Pursuit of Mastery: Continuous growth drives us.

· Effective Feedback: Honest, constructive feedback fosters improvement.

· Client Success: Our clients’ success is our success.

Experience

What You’ll do as a Senior Software Craftsperson:

• Your typical day will include attending Agile standups, designing components or services, writing lots of code, testing and integrating your code, and reviewing others’ code.
• You’ll participate in and contribute to Agile team activities. You’ll help estimate the amount of time and effort projects will take as part of the sprint cycle.
• You’ll ensure software engineering best practices, coding standards and patterns for development and deployment.
• You’ll investigate alerts about possible errors in the system. You’ll help solve outages, participate in retrospectives, and implement countermeasures to prevent similar issues from recurring.
• You’ll create tools and documentation for internal teams like Client Delivery to understand how the systems work and to enable them to onboard customers in a timely manner with minimal support from Engineering.

What You’ll Bring:

• Proficiency with some or all of the following: JavaScript, TypeScript, React, Node, Storybook, Python, Flask, end to end and unit testing frameworks.
• 3+ years of Object-Oriented Programming with Python or equivalent (required)
• 3+ years of experience working with relational (SQL) databases (required)
• 3+ years of experience using Git to contribute code as part of a team of Software Craftsperson.

You’ll use your experience in/familiarity with technologies relevant to:

• Build, scale, and deliver dynamic and highly available enterprise solutions.
• Help the Agile team execute sprint deliverables.
• Provide an educated estimate of effort for the sprint cycle.
• Think creatively about how to use technology and tools to solve problems faced by our users and customers.

You’ll use your critical thinking skills to:

• Escalate issues to your Agile team in a timely manner.
• Troubleshoot issues and debug code to find the root cause of issues and develop countermeasures to address them.
• Design components that are stable, robust, performant, secure, and scale to accommodate anticipated user volume.

About the role

Till Q3 of 2022, our sales and go-to-market function has been founder-led. Then we setup a small team of BDR & AE and were thankfully able to replicate our initial success.

We're now at a point where we've grown 10X in the past 1 year through the efforts of the founder and small sales team we built. We initially tested out Outbound prospecting ourselves to validate if there’s even a possibility to scale the efforts on this.

Our initial results from outbound prospecting have been nothing less than promising. Cold calling and LinkedIn are the top two channels that have shown great promising results for us. So, it’s time now to scale our sales team and we’re looking to hire a smart & energetic Enterprise Sales Manager - West(Mumbai) to convert the enterprise SQLs brought in by our BDR team's outbound efforts and bring in the $$$. Simple, right?

What you’ll do

• Tl;dr sell, sell and sell some more to get the $$$ in. But since job descriptions are supposed to be serious stuff, feel free to read on.
• Your day-to-day would involve talking to e-commerce business owners globally(large enterprises), understanding their problems & helping them understand how our product improves their lives.
• You’ll be responsible for the end to end sales funnel from generating leads to converting them over product demos and getting the $$ in via online and offline meetings.
• Writing creative cold emails/Linkedin messages which truly break through the noise (we've tried some wacky stuff in the past, we take this a little overboard).
• Playing the role of a trusted product advisor over sales demos to show customers how our product improves their lives.
• Keeping your ears to the ground to collect customer feedback and forming a pipe for regular flow of customer insights to the product team.
• Building the backbone for our sales process to scale for the next stage of growth.

What makes you a good fit

• Your childhood dream was to sell ice to an eskimo (brownie points if you've tried it).
• You have 2+ years of experience doing enterprise sales at a SaaS startup.
• You have stories of selling stuff to people (this could even be concert tickets, sports cards or something you made)
• You have a way with words and have a collection of the best cold emails you've seen and written
• You have a genuine interest in conversations with people

• Work closely with your business to identify issues and use data to propose solutions for effective decision making
• Build algorithms and design experiments to merge, manage, interrogate and extract data to supply tailored reports to colleagues, customers or the wider organisation.
• Creating and using advanced machine learning algorithms and statistics: regression, simulation, scenario analysis, modeling, clustering, decision trees, neural networks, etc
• Querying databases and using statistical computer languages: R, Python, SLQ, etc.
• Visualizing/presenting data through various Dashboards for Data Analysis, Using Python Dash, Flask etc.
• Test data mining models to select the most appropriate ones for use on a project
• Work in a POSIX/UNIX environment to run/deploy applications
• Mine and analyze data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies.
• Develop custom data models and algorithms to apply to data sets.
• Use predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting and other business outcomes.
• Assess the effectiveness of data sources and data-gathering techniques and improve data collection methods
• Horizon scan to stay up to date with the latest technology, techniques and methods
• Coordinate with different functional teams to implement models and monitor outcomes.
• Stay curious and enthusiastic about using algorithms to solve problems and enthuse others to see the benefit of your work.

• Able to create algorithms to extract information from large data sets
• Strong knowledge of Python, R, Java or another scripting/statistical languages to automate data retrieval, manipulation and analysis.
• Experience with extracting and aggregating data from large data sets using SQL or other tools
• Strong understanding of various NLP, and NLU techniques like Named Entity Recognition, Summarization, Topic Modeling, Text Classification, Lemmatization and Stemming.
• Knowledge and experience in statistical and data mining techniques: GLM/Regression, Random Forest, Boosting, Trees, etc.
• Experience with Python libraries such as Pandas, NumPy, SciPy, Scikit-Learn
• Experience with Jupyter / Pandas / Numpy to manipulate and analyse data
• Knowledge of Machine Learning techniques and their respective pros and cons
• Strong Knowledge of various Data Science Visualization Tools like Tableau, PowerBI, D3, Plotly, etc.
• Experience using web services: Redshift, AWS, S3, Spark, DigitalOcean, etc.
• Proficiency in using query languages, such as SQL, Spark DataFrame API, etc.
• Hands-on experience in HTML, CSS, Bootstrap, JavaScript, AJAX, jQuery and Prototyping.
• Hands-on experience on C#, Javascript, .Net
• Experience in understanding and analyzing data using statistical software (e.g., Python, R, KDB+ and other relevant libraries)
• Experienced in building applications that meet enterprise needs – secure, scalable, loosely coupled design
• Strong knowledge of computer science, algorithms, and design patterns
• Strong oral and written communication, and other soft skills critical to collaborating and engage with teams

• Your responsibilities will include:

  • Leading a high-performing team to create and implement strategic marketing initiatives across various marketing functions including performance marketing, events, social media marketing, product marketing and partnerships.
  • Creating and implementing the marketing plan in line with overall business objectives while striking a balance between longer-term strategic brand building activities, mid-term lead generation and nurturing, as well as quick wins to achieve targets
  • Using data and analytics for decision making and measuring marketing effectiveness as well as creating a culture of structured experimentation and iteration to drive growth
  • Building win-win relationships with new and existing partners
  • Manage the marketing budget to drive sustainable bottom-line growth

   

  Key Requirements

  • You have a degree in Marketing, Business Administration or related field.
  • You have prior experience in a similar role with a solid track record of success.
  • You have strong experience in Growth Hacking, Social Media/ Viral Marketing, managing demand generation & the customer acquisition funnel and performance marketing.
  • You have good knowledge of Campaign Management Tools (eg. Active Campaign), and Web Analytics Tools (eg. Google Analytics).
  • You are highly goal driven and work well in fast paced environments.
  • You possess strong analytical skills and are comfortable dealing with numerical data.
  • You have excellent communication & interpersonal skills.
  • You are adept at building relationships and liaising with multiple stakeholders and thrive in matrix environments.

About the role:

We are looking for an experienced Software Development Engineer II (SDE2) to help deliver high visibility and impact features for the ChakraHQ Platform. ChakraHQ Platform is the world's first Omnichannel Process Automation Platform. Imagine AWS but for operations and business teams; built on cutting edge technology stacks, to solve problems for modern businesses.

Technology specialists at ChakraHQ are at the core of the company's decisions and vision. As an SDE2, you will contribute to the design and development of the core technology stack of the ChakraHQ Platform. Working closely with Engineering, Product Management, Sales and Customer Success you will take ownership to develop features, plugins and custom fixes that will materially impact customer’s and ChakraHQ’s business. You will also be responsible for maintaining a streamlined build and CI/CD system. You will help coordinate the incorporation of upstream features into the ChakraHQ Platform. 

Technologies you will work with: React, Javascript, Android, iOS, PostgreSQL, Serverless, AWS, Google Cloud

Responsibilities:

• Design, develop and maintain features, services, products that are part of ChakraHQ
• Own delivery of said features and services
• Own success of the products by tracking its lifecycle with customers
• Build systems that scale horizontally
• Implement clean and modern mobile interfaces that provide an excellent user experience. 
• Write automated tests to ensure code quality
• Work with customers to build a product roadmap
• Work with sales & marketing to sell your product to end-users
• Work as an integral part of an agile software development team to build features end-to-end
• Support those features in the ChakraHQ production environment by participating in an on-call rotation

Position Requirements:

• Bachelor's degree in Computer Science. 
• 3+ years of experience working on teams to develop and deploy web or mobile applications
• Expertise with Javascript
• Knowledge of frameworks such as React.js is a big plus
• Ability to write code compatible across browsers and other clients
• Good understanding of backend systems i.e. web services, APIs from a consumer perspective
• Proficiency with git and Github workflows
• Expertise with test-driven development and automated testing
• Excellent analytical and problem-solving skills
• Excellent communication skills and fluent English
• Open to learn and work on new technologies