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Eximio Services & Solutions Pvt. Ltd.'s logo

Process Associate

Sezhiyan Ilan's profile picture
Posted by Sezhiyan Ilan
0 - 5 yrs
₹2L - ₹3.5L / yr (ESOP available)
Pondicherry
Skills
English Proficiency
Business Process Outsourcing (BPO)
Customer Support
  • Job description*

Roles and Responsibilities:

  • Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
  • Building lasting relationships with clients and other call center team members based on trust and reliability
  • Utilizing software, databases, scripts, and tools appropriately
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs
  • Taking part in training and other learning opportunities to expand knowledge of company and position
  • Adhering to all company policies and procedures

Desired Candidate Profile:

  • Excellent Communication skills with strong command on English Language.
  • Ability to multitask, manage time and prioritize
  • Good data entry and typing skills
  • Good computer skills
  • Ability to ask prying questions and diffuse tense situations
  • Strong time management and decision making skills
  • Comfortable working for Night Shift
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Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Eximio Services & Solutions Pvt. Ltd.

Founded :
2015
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Eximio is a digital transformation agency and offshore delivery partner offering strategic consulting, creative designing, and cutting-edge development. They provide world-class IT/ITES services, including web and mobile development, eCommerce solution...
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*H1 is a Spanish fin/proptech that revolutionizes the mortgage market by offering bank-risk approved loans before knowing the house an individual wants to purchase. It also offers a powerful selling tool for real estate agents and developers that helps manage their businesses. From there, H1 is building a community of millions of high credit profile users (individuals + companies) that use the credit marketplace technology to access a multiproduct platform (including banking and non-banking capital and multiple financial and credit scoring products) that becomes a financial partner for individuals and companies as well as a personal documentation encrypted storage for all family or group members (SAAS model).

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H1 seeks front-end developers with experience on React, UX and responsive layout for our development team


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Agile based organization, with bi-weekly sprints on long-term project



Responsibilities:



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Tech Hub in India: Office in Bangalore, Karnataka (India). Full tech team between Madrid, Spain + Bangalore, India


This is a unique opportunity to contribute heavily to the growth of an innovative, market-leading Fintech & Proptech company.

Salary Range: 40k-90k Rupees monthly (5 Lakhs - 11 Lakhs per annum)

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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