- Job description*
Roles and Responsibilities:
- Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Building lasting relationships with clients and other call center team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs
- Taking part in training and other learning opportunities to expand knowledge of company and position
- Adhering to all company policies and procedures
Desired Candidate Profile:
- Excellent Communication skills with strong command on English Language.
- Ability to multitask, manage time and prioritize
- Good data entry and typing skills
- Good computer skills
- Ability to ask prying questions and diffuse tense situations
- Strong time management and decision making skills
- Comfortable working for Night Shift

About Eximio Services & Solutions Pvt. Ltd.
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AR/VR Lead
Position: AR/VR Lead with Project Management Skills
Location: Full-Time, GGN
Experience: 3-5 years in AR/VR development and project management
Role Overview:
EaseMyTrip is seeking an experienced AR/VR Lead to spearhead its immersive technology initiatives for products like EasyVijay and EasyDarshan. The ideal candidate will combine technical expertise in AR/VR development with strong project management skills to lead a multidisciplinary team. This role is perfect for someone passionate about creating innovative experiences that blend technology with storytelling.
Responsibilities:
- Oversee the end-to-end development of AR/VR applications using Unity or Unreal Engine.
- Manage project timelines, allocate resources, and ensure deliverables are met on schedule.
- Collaborate with stakeholders to define project goals and align them with business objectives.
- Lead the integration of ARKit, ARCore, Oculus SDKs, or similar frameworks into immersive experiences.
- Guide 3D artists and developers in asset creation and application optimization.
- Stay updated on emerging trends in AR/VR technology to ensure innovation in projects like battlefield recreations and spiritual tourism simulations.
Requirements:
- 4+ years of hands-on experience in AR/VR development with Unity or Unreal Engine.
- Strong proficiency in programming languages.
- Proven experience managing teams or projects in the AR/VR domain.
- Excellent leadership, communication, and problem-solving skills.
Preferred Skills:
- Knowledge of Agile methodologies for project management.
- Experience integrating AI or machine learning into immersive applications.


We are currently hiring a Python Developer to join our engineering team to develop dynamic
software applications.
Main Responsibilities of the Python Engineer:-
Your responsibilities will include:
• Writing effective and scalable Python codes
• Designing and implementing robust applications
• Debugging applications to ensure low-latency and high-availability
• Integrating user-facing elements with server-side logic
• Implementing security and data protection
• Accommodating various data storage solutions
Key Requirements:-
• Degree in Computer Science, Engineering or a related field
• You have prior experience as a Python Developer
• Good knowledge Django framework
• Good knowledge in Lambda and AWS.
• Familiarity with front-end technologies, such as JavaScript, HTML5, and CSS3
• Knowledge of ORM (Object Relational Mapper)
• Familiarity with various testing tools.
Work Location : Pune preferred, Remote option available
Work Timing US Shift 2:30 PM to 11:30 PM or 6:30pm to 3:30am IST
Tasks and Responsibilities
- Understand business requirements and user needs
- Create user personas, journey maps, and various other design artifacts
- Create prototypes of varying fidelity
- Communicate design solutions to key stakeholders
- Define and track key metrics related to user experience
- Utilize quantitative and qualitative research to generate meaningful insights that will drive creative concepts
Skills and Requirements
- Experienced with 1.5+ years in Product Design/UX roles.
- Good experience in user experience and interface design, with a supporting portfolio
- Experience in designing mobile and web applications
- Experience in understanding and mapping complex user journeys
- Ability to form, prototype, and clearly communicate ideas and decisions.
- Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences
- Familiarity with prototyping tools like Figma/Sketch
- Good problem-solving and analytical skills
- Able to work well with remote, cross-functional teams
- Responsible, self-motivated, and comfortable taking the initiative.
- Attentive to the finer details and love what you do
Founded by well experienced healthcare professionals and engineers this one of a kind startup is disrupting the healthcare space by offering hassle free personalised digital therapeutic solutions.
As an Account Management Manager, you will be responsible for managing a set of clients with an ultimate goal to build, maintain and retain good client relationships which will contribute positively towards increasing the company’s business.
What you will do:
- Acquiring a thorough understanding of the clients’ key needs and requirements and ensuring best-in-class client service
- Building and maintaining professional relationships with the clients to retain them long-term
- Negotiating as well as renewing contracts and agreements with clients
- Coordinating with various internal stakeholders such as various departments and also external stakeholders such as the clients
- Educating and updating the clients about the various products/services of the company at the right time
- Focusing on timely feedback from clients and ensuring that the concerns raised are handled in a timely manner
- Handling key account issues from all perspectives of sales as well as service support
- Preparing, maintaining and updating relevant data and reporting the same to the business in regular intervals
- Sales prospecting & closing
- Meetings with Marketing/ Patient Support program / Digital Heads
- Account Management & collections
- Monitoring Operations of ongoing projects
- Getting marketing collateral done etc
Desired Candidate Profile
What you need to have:- MBA is mandatory and 2- 3 years of relevant work experience in account/client management is a must
- Good work experience in Power Point and Excel
- Good knowledge on social media and LinkedIn
- Excellent communication, negotiation and listening skills
- An ability to learn quickly
What you will do:
- Day to day sourcing for the region (Maharashtra and Gujrat)
- Working closely with business development team and operations team to ensure the client expectations are properly met in terms of time and quality of sourcing
- Building and developing the required team to achieve the targets
- Driving efficiencies to maintain sourcing service levels and expanding margins of the region
- Building and implementing processes to increase the overall efficiency and reliability of the region
- Participating in cross-functional projects for high priority initiatives and bringing process and data-driven focused approach to support the organization's goals
- Driving change management to ensure efficient implementations of any new strategic change
- Collaborating closely with stakeholders like Operations, Finance, Product, Sales and New initiatives with the objective to drive stakeholder success
- Ensuring excellent customer and partner experience
Desired Candidate Profile
What you need to have:- Graduates from Tier 1/2 Engineering colleges/Post Graduate from Tier 1/2 Management colleges with good academic performance
- 4-8 years of frontline Operation/sourcing/channel management experience or P&L Management
- Strong leadership qualities to lead a large geographically spread team
- Ability to manage conflicts and good stakeholder management skills
- Multi-tasking capabilities and inter departmental coordination
- Product first mindset and relevant experience is a useful plus
- Experience in channel management in B2C space will be very useful
- A strong team sport background is a plus (showcasing the long term commitment and rigor)
Qualifications & Responsibilities
- Strong hands-on experience with Java; full-stack development
- Designs, codes, tests, debug, and documents software, and enhance existing components to ensure that software meets business needs
- Deploy and maintain Applications/Systems
- Work with other software engineers for one or more Agile scrum teams assigned to work on the project · Contribute to the design and architecture to enable secure, scalable, and maintainable software and should be able to clearly articulate the implications of design/architectural decisions, issues, and plans to technology leadership
- Develop reusable patterns and encourage innovation that will enhance team velocity · Collaborate on the design with other team members and product owners, both inside and outside the scrum team
- Estimate engineering work effort for the engineering team and effectively identify and prioritize the high impact tasks
- Conduct design and code reviews to ensure code developed meets coding best practices guidelines, unit testing, security, and scalability and maintainability guidelines
- Drive a quality mindset within the team
Skills:
- 2+ years of full Software Development Life Cycle experience
- 2+ years of experience working as a full-stack java developer
- 1+ years of web development with AngularJS
- Experience or familiarity with technologies such as WSDL, REST and/or SOAP web services, XML, JBoss, Adobe CQ5 DAM, HTML5, CSS3, Bootstrap, Hibernate, Spring.
- Design, develop and manage data on various open-source SQL databases
- End-to-end performance tuning of Oracle, MariaDB, MySQL, PostgreSQL, and Aurora against very large data sets
- Database cluster connectivity and security
- Conduct database training
- Software installation and configuration
- Database patching and upgrading
- Using monitoring and management tools
- Troubleshoot various issues with other dba’s/developers
- Point of Contact for Vendor escalation
- Point of Contact for professional service to Customers
- Cross-platform migration from Oracle to MySQL/MariaDB/PostgreSQL/Aurora
- Support the creation, maintenance, and implementation of procedures regarding how problems are identified, received, documented, distributed, and corrected
- Ensures project documentation is complete, current, and stored appropriately
- Manages day-to-day project and scope changes
- Communicate and coordinate database changes, backups, and downtime to users
- Identifies potential security issues and recommend strategies to ensure database security
- Research and evaluate new technologies
- Proactively monitor systems for optimum performance and capacity constraints
- Establish standards and best practices for SQL
- Interact with and coach developers in SQL scripting
- Perform database backup and recovery
- Provides 24x7 support for enterprise database systems
- Must provide mentoring and training to other staff members
- Write procedural documentation including requirements for databases
- Develop and coordinate knowledge transfer
- Establishes enterprise-wide uniform infrastructure, including supporting defined departmental content processes and creating guidelines for content deployment
- Interacts with business units to gather, define, and organize the delivery of business solutions Data
- Modeling, design & implementation based on established standards
- Automate manual tasks
- Candidate with a college degree and relevant work experience
- 7+ years of hands-on DBA experience with Oracle, MySQL, MariaDB, and PostgreSQL and supporting tools
- Strong experience with Linux is required, including command-line editors, scripting (shell, Python, Perl, etc.)
- Experience in database performance tuning and strong SQL tuning skills
- Experience in database and cross-platform upgrades required Experience in all aspects of the software development lifecycle including requirements gathering, design, coding, testing and production support
- Must be familiar with RDBMS concepts, practices, and procedures
- Must have knowledge of network connectivity
- Extensive experience with Export/Import, Backup and Recovery
- Extensive experience with Database Replication Master/Slave, Master/Master (BDR)
- Extensive experience with MySQL (MariaDB, Percona) Galera cluster
- Experience with MaxScale
- Proficient in SQL Language
- Knowledge of ServiceNow, or similar Ticket Management Software
- Knowledge of SAN infrastructure including HP and NetApp
- Ability to work on projects at a time
- Knowledge of middle-tier application servers
- Strong troubleshooting and problem resolution skills
- Good knowledge of Data Modeling
- Knowledge of XML and JDBC
- Experience of NoSQL databases (Cassandra, Oracle NoSQL, MongoDB) is a plus
- Certifications on MySQL, PostgreSQL, and Aurora

- Should have created Public/Private/Custom Apps
- Proficient in Design & theme customization in Shopify
- Proficient in HTML/CSS, JavaScript, Liquid templates
- Proficient in developing custom/private apps using languages like NodeJS or Java or PHP
- Working on different platforms like WooCommerce or Magento or Wix would be a plus
- Min of 3-4 years of experience on Shopify App would be preferred




