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Eximio Services & Solutions Pvt. Ltd.'s logo

Process Associate

Sezhiyan Ilan's profile picture
Posted by Sezhiyan Ilan
0 - 5 yrs
₹2L - ₹3.5L / yr (ESOP available)
Pondicherry
Skills
English Proficiency
Business Process Outsourcing (BPO)
Customer Support
  • Job description*

Roles and Responsibilities:

  • Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
  • Building lasting relationships with clients and other call center team members based on trust and reliability
  • Utilizing software, databases, scripts, and tools appropriately
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs
  • Taking part in training and other learning opportunities to expand knowledge of company and position
  • Adhering to all company policies and procedures

Desired Candidate Profile:

  • Excellent Communication skills with strong command on English Language.
  • Ability to multitask, manage time and prioritize
  • Good data entry and typing skills
  • Good computer skills
  • Ability to ask prying questions and diffuse tense situations
  • Strong time management and decision making skills
  • Comfortable working for Night Shift
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Eximio Services & Solutions Pvt. Ltd.

Founded :
2015
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Eximio is a digital transformation agency and offshore delivery partner offering strategic consulting, creative designing, and cutting-edge development. They provide world-class IT/ITES services, including web and mobile development, eCommerce solution...
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Sezhiyan Ilan

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
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