- Job description*
Roles and Responsibilities:
- Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Building lasting relationships with clients and other call center team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs
- Taking part in training and other learning opportunities to expand knowledge of company and position
- Adhering to all company policies and procedures
Desired Candidate Profile:
- Excellent Communication skills with strong command on English Language.
- Ability to multitask, manage time and prioritize
- Good data entry and typing skills
- Good computer skills
- Ability to ask prying questions and diffuse tense situations
- Strong time management and decision making skills
- Comfortable working for Night Shift

About Eximio Services & Solutions Pvt. Ltd.
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Full Stack Engineer (RUBY ON RAILS + REACT)
About Us
DirectShifts has set out to modernize healthcare recruiting. We're a team of physicians, entrepreneurs, and problem solvers who have come together to solve major pain points facing medical professionals today.
We've built a healthcare staffing technology platform that connects healthcare professionals directly with employers by using advanced technologies and digitizing the recruitment and staffing processes. Using an AI-based platform, DirectShifts matches the right clinicians to the right jobs at healthcare employers.
DirectShifts is headquartered in New York, NY and our team is spread across the US and India. Join us!
About What You’ll Be Doing
DirectShifts is growing rapidly and we are looking for a full-stack engineer to join our technical team, working out of India. We need incredibly tenacious engineers who are not only great engineers but who can bring unique value to our rapidly growing team.
If you are passionate about coding – and do it on a day-to-day basis, then this is the place for you.
We are big fans of focusing mainly on two things: 1) talking to users and 2) build products.
You will be responsible for implementing ideas and mocks for our app (web and mobile) which is used daily by healthcare professionals, internal users, and healthcare employers - you will own the frontend development as well as the building blocks and the APIs that power the web app (and the mobile apps). You need to be comfortable dabbling with some basic infrastructure management on AWS.
About You
Ideal Qualifications
- Recent Hands-on experience with Ruby on Rails and React.js
- 4+ years of work experience, primarily as a full-stack developer
- A strong foundation of Ruby on Rails
- Strong React, HTML, Javascript & CSS skills
- High ownership at all stages of product development - from conception to maintenance
- Adaptability - learn new technologies as and when needed
- Good communication skills to get your point across
- Bachelor in Computer Science
- Ability to work remotely
Bonus Skills
- Redux experience
- Experience with REST APIs
- Experience with cloud services (preferably AWS)
Specifically, You Will:
Work closely with the founders and senior management across various functions. You will have the opportunity to influence the trajectory of the products and of the company. This is a great opportunity to help healthcare systems & professionals become more efficient which directly helps them provide better care, improve outcomes and save more lives!
You will excel if you have
An ability to thrive in a fast-paced environment and the ability to iterate quickly by understanding what users want.
More about DirectShifts
We have raised more than $45 million from some of the world’s leading investors including Serent Capital, YCombinator, and Soma Capital. We're on a mission to disrupt a massive industry and improve healthcare in the United States by ensuring every patient has easy access to the healthcare they need. At DirectShifts, everyone has a voice to create change and move the needle; no hierarchy, no bureaucracy, no politics, no BS...just real people working on solving real problems.
Roles and Responsibilities:
Install and maintain the performance of database servers.
Develop processes for optimizing database security.
Set and maintain database standards.
Manage database access.
Performance tuning of database systems.
Install, upgrade, and manage database applications.
Diagnose and troubleshoot database errors.
Recommend and implement emerging database technologies.
Create and manage database reports, visualizations, and dashboards.
Create automation for repeating database tasks.
Be available for on-call support as needed.
Skills Required:
Strong command of MySQL server tools
Advanced knowledge of database security, backup and recovery, and performance monitoring standards.
Understanding of relational and dimensional data modeling
PowerShell and Unix shell scripting skills
Familiarity with SSAS, SSIS, SSRS
Strong mathematical and statistical knowledge
Excellent written and verbal communication skills
Impeccable attention to detail
Education and Experience Requirements:
Bachelors degree in computer science or a related field.
MCSE/MCSA certifications preferred
Experience with Linux and Windows Server environments
Extensive experience with database technologies (MySQL, MS SQL, PostgreSQL Oracle, MongoDB)
Experience with cloud services (AWS, Microsoft Azure) a plus
Benefits:
5 Days working
Paid Leaves
Healthy work environment
Rewards and Appreciation
Culture of continuous improvement
Employees engagement activities and work life balance
- Experience in designing and developing applications using Node.js, RDBMS (preferably MySQL).
- Minimum 3 years of Node.Js, 3 years of Database experience required.
- Expertise in at least one of AWS, Google Compute platforms to build scalable solutions.
- Deep knowledge and experience in building complex cloud/enterprise-grade software in the area of IT infrastructure, virtualization, network, storage systems monitoring & manage mentor cloud solutions
- Expertise in writing async code (callbacks, promises, async/await, observables) and publish/ subscribe/ event.
- Experience in implementing and consuming SOAP and REST web APIs.
- Producing and maintaining automated testing, build, and deployment processes.
- Improve documentation of processes and systems
- Troubleshoot existing systems and applications
- Experience in data structure libraries (e.g., Immutable.js)
- Experience in RESTful APIs and knowledge of modern authorization mechanisms, such as JSON Web Token
- Understanding of data structures and problem-solving approaches, and ability to articulate trade-offs
- Strong fundamentals OOPS concepts, SOLID principles, Data Structures/Algorithms, Exception Handling, Coding Standards, Logging
- Passionate about writing clean, modular and unit testable code
- Possesses strong verbal and written communication skills.
- Experience with Agile development
- Good knowledge of Jenkins, SonarQube, Git.
- Proven problem solving skills including debugging skills, allowing you to determine source of issues in unfamiliar code or systems and the ability to recognize and solve repetitive problems rather than working around them.
- Collaborating with software engineers, QA engineers, UX and Design team and project managers

Programming Languages: Perl, Python, java. Perl programming with strong OOPs knowledge.
- UI: HTML, JS
- System: Linux must have – good knowledge and shell scripting experience.
- Prior experience in infrastructure automation, monitoring will definitely help.
Description:
The person in this role:
- Will be involved in developing new monitoring scripts, enhancement & defect fixes on existing monitors
- Have to be on-call to support any incoming production/P1 internal issues which need urgent attention (team members are on call for a week and we have a weekly rotation policy within the team)
Preferred skills:
Perl
- Shell scripting
- Unix
- Jenkins
Minimum qualifications:
- Bachelor’s degree
Responsibilities:
- Assess go-to-market readiness, identify gaps in preparedness, and build plans to perform annual goals successfully.
- Work with teams to identify, qualify, and prioritize coverage for business opportunities. Participate in opportunity review meetings to provide insight into how to secure the technical win best.
- Maintain customer satisfaction.
- Resolve product problems affecting customer satisfaction.
- Build trust with customers and influential relationships.
Location: Pune





