- Job description*
Roles and Responsibilities:
- Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Building lasting relationships with clients and other call center team members based on trust and reliability
- Utilizing software, databases, scripts, and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs
- Taking part in training and other learning opportunities to expand knowledge of company and position
- Adhering to all company policies and procedures
Desired Candidate Profile:
- Excellent Communication skills with strong command on English Language.
- Ability to multitask, manage time and prioritize
- Good data entry and typing skills
- Good computer skills
- Ability to ask prying questions and diffuse tense situations
- Strong time management and decision making skills
- Comfortable working for Night Shift
About Eximio Services & Solutions Pvt. Ltd.
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Position Summary:
Seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects. This role is responsible for supporting managed services & application/product support for IoT projects.
Duties & Responsibilities:
• Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer)
• Application & Platform Performance Monitoring
o Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
• Recreate and verify complex performance and environmental issues with full access to the production environment
• To identify, troubleshoot and solve incidents within SLA timelines
o Log Analysis of the issues reported
o Update tickets recent status and progress on ticketing tool
o Raise a bug for issue in application functionality where a code fix might be needed
o Triaging of
▪ Mobile App issues on both Play Store & App Store
▪ Web App issues
▪ Platform(AWS) issues
• Proposing solution to recurring incidents
• Proposing some new enhancements in existing solution
• Service Mgmt. Reporting
o Status Tracking & Reporting
• Continuous Service Improvement
o Process Management & Improvement
• Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow
• Incident Management
• Problem Management
• Change Management
• Risk Management
• Knowledge Management
Qualifications and Experience:
• Mandatory
o Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
o 4+ years of experience in L2 of managed services / application(mobile or web) support
o 1+ years of experience in the Smart/Connected Products & IoT workflow.
o Hands on experience in
▪ Mobile OR Web App issues troubleshooting
▪ AWS platform or certified in AWS(Solution Architect/SysOps)
• Server-less/headless architecture
• Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT
▪ Linux
▪ NoSQL Database(Dynamo DB preferred)
▪ Trouble ticketing tools(Jira Software & Jira Service Desk preferred)
o Ability to differentiate between application & platform issues and proven track record of taking them to closure
• Preferred
o Hands on experience on New Relic and AWS Cloudwatch tools
o Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage
o ITIL certification
o Experience in AWS Cloud IoT Core platform
o L3 Support experience in addition to L2
Skills and
Responsibilities
- Own the end-to-end development and launch of features on the our App
- Participate in scoping, planning discussions with the designers, PMs, and Leads
- Conceptualize and develop prototypes quickly
- Develop and own launch plans to completion
- Identify opportunities and implement solutions to improve the performance and the architecture of our App
- We will depend on this person to set-up/improve the code quality, tracking, and App architecture and this person needs to have extensively worked on React + Android/iOS
Required Skills
- Min. 3 years of Full-time work experience (College projects, Internships are not a part of this) Hands-on experience with React Native
- Deep expertise of either iOS or Android platform and ecosystems
- Deep understanding of your tools: Languages, frameworks, systems.
- Experience with abstracting requirements into frameworks.
Primary Skills -Oracle Fusion, BI Publisher (BIP), Oracle Transactional Business Intelligence (OTBI)
Educational background - Graduate or above in CS or other Engineering/Computing streams.
Roles and Responsibilities :
- Experience working as a Technical Consultant implementing multiple Oracle Fusion projects. 5 to 10 years of overall ERP experience
- Experience required in:
- Oracle Fusion HCM, Oracle Finance Fusion Cloud
- Migrations and Integrations
- BI Publisher (BIP), Oracle Transactional Business Intelligence (OTBI), SQL, HCM Data Loader (HDL), File Based Data Import (FBDI)
- ESS jobs, Extensions and customizations, BPM Workflows
Required experience and Technical Skills
- Knowledge supported by professional experience in one of the selected Oracle Cloud solutions:
PaaS services e.g., Application development, Integrations, Security, Analytics, Data Management, IoT PaaS services e.g., Compute, Network, and Storage Hardware
- Experience in the preparation of Technical Design documents
- Development of reports using BI Publisher or OTBI (Oracle Transactional Business Intelligence) in Oracle Cloud environment
- Extract, transform and load data from legacy/third party to Oracle fusion cloud environment
- Create technical design documents for all the requirement specifications
- Migration and deployment of completed technical objects
- Inbound and outbound integrations using tools like FBDI, ADFdi, SOAP web services
- Extensions and customizations of applications
Responsibilities:
· Develop and maintain mobile applications using Flutter framework
· Work with UI/UX designers to implement engaging and intuitive user interfaces
· Collaborate with back-end developers to integrate with RESTful APIs and other services
· Participate in code reviews and provide constructive feedback to improve code quality
· Stay up-to-date with emerging trends and technologies in mobile app development
· Participate in Agile development process, including sprint planning, daily stand-ups, and retrospectives
· Debug and troubleshoot issues reported by end-users
· Contribute to the development of project plans, timelines, and budgets
· Communicate effectively with team members and project stakeholders
Requirements:
· Bachelor's degree in Computer Science or related field
· Strong experience with Flutter framework and Dart programming language
· Experience with mobile app development for both iOS and Android platforms
· Strong understanding of software design patterns and architectural principles
· Strong debugging and troubleshooting skills
· Experience with Agile development methodologies
• Experience – 5 + Years
• Location – Remote/ Hybrid
The Java Full-stack Developer (you) will work within a solution engineering team where you will play a key role in the in the design, build and maintenance of digital solutions.
Job Description
• Application design and development using Java, Spring framework and Thymeleaf.
• Microservices development knowledge, engineer with a breadth of experience in a microservice architecture, and test-driven development.
• Proactively engage in the remediation of software issues related to code quality, security, and/or pattern/frameworks.
• Perform code peer review as needed, provide feedback and ensure coding standards and quality is maintained and sustained.
• Mentoring, guiding, and developing a team of developers with a focus on quality and best practice coding standards.
• Support CI/CD compliance and refinement.
Skills and Experience:
• Working knowledge of Java, Spring Framework is a must, with minimum 2 years’ experience in enterprise software development within an Agile environment
• Excellent communication skills, working in small agile development squad, including collaboration with QC engineers.
• Lifecycle management of source code quality via static and dynamics analysis tools, e.g. SonarQube.
• Cloud experience with AWS is advantageous.
• OpenID or OAuth experience, including Spring Security 2.0, highly desirable.
• Mentor and share knowledge with colleagues, including taking editorial responsibilities for team Confluence and JIRA.
• Support design approach to accommodate contemporary UI libraries such as React and Bootstrap highly desired
• Experience in PostgreSQL DBA is must.
• Operational support experience in end-user troubleshooting advantageous
• Nice-to-have healthcare or similar medical diagnostics experiences
• Integration development via API and microservices architecture highly desired
• CI/CD exposure is a must, e.g. Azure DevOps or Github, and Helm charts experience is advantageous
Qualifications :
Bachelor or equivalent in computer science or engineering.
• Developing a new Progressive Web Application
• Integrating back-end API's with front-end
• Build reusable code and libraries for future use
• Collaborate with other team members
What You’ll Need?
• Hands-on experience of 2-8 years in ReactJS and PWA
• Strong understanding of web markup, including HTML5, CSS3, OOJS, ES6, ES5, and ReactJs
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Good understanding of Responsive and Adaptive web page design with code versioning tools
• Proficient understanding of cross-browser compatibility issues and ways to work around
such issues and familiarity with front-end build tools
- 2+yrs of experience in Frontend Development
- 2yrs of experience in NodeJS Development
- AngularJS (v1.+) proficiency and web development experience using AngularJS
- Good hands on experience in HTML, CSS, JavaScript.
- Strong communication and problem-solving skills
- Desire to work in a fast-paced, results-driven agile environment with varied
Responsibilities:
- Use markup languages like HTML to create user-friendly web pages
Develop the frontend and Backend of the Application - Integration of the front-end and back-end aspects of the web application
- Constantly and consistently implementing new features and optimize existing ones from controller-level to UI Vigilantly and rapidly fix bugs
Note: Candidate will be working on developing applications using NodeJS
Job Summary
Responsibilities and Duties
Key Responsibilities:
o Manage social media platforms such as Facebook, Instagram, YouTube & Twitter
o Ideate and develop creative content strategies for each social media platform
o Supporting the Marketing team with content in the form of visual assets
o Creating images, memes, animated videos with graphic overlays for all clients. Creating Landing pages. Shooting videos, photos, editing and posting on SM.
o Evaluating the competitive landscape and suggesting new ideas for visual content
o Assisting with honing brand identity on the blog and social media
o Prepare monthly social media calendars
o Design, create and manage promotions and Social ad campaigns.
o Posting and engaging with the audience
o Proficiency in the use of Adobe Creative Cloud (Illustrator, Photoshop, InDesign, Acrobat, Dreamweaver, and Flash)
o Compile report to show results (ROI) and identify KPIs to be monitored and work closely with the marketing manager to set awareness goals and plan ways to achieve them. We offer the flexibility to work from home.
Additional Skills not mandatory
SEO, Website Optimization
- Ability to write compelling copy thats catchy, relevant, and completely error-free
- Identify high-performing keywords, topics and formats, and build a roadmap for content projects
- Research markets and industries to compare and create content that is innovative and original
- Establish workflow for identifying, creating, publishing, and repurposing content
- Ability to write a wide variety of content in the career space for multiple platforms (blog, website, emails, social updates, guides, ebooks, etc.)
- Consistently brainstorm and collaborate with the team for new ideas and strategies
Skills Required:
Writing & grammar skills, Research skills, Detail-oriented, Quality check,
Editing & proof-reading, Interpersonal skills, Ability to generate ideas,
Team player, Result-driven
Good to have Skills:
SEO
About AmbitionBox:
AmbitionBox is a career advisory platform founded in 2015. Our vision is to empower people in achieving their career aspirations. With 20 Lakh+ Company reviews, 40 Lakh+ Salaries and 2 Lakh+ Interview questions, AmbitionBox helps more than 15 Lakh people every month to make informed career choices.
In Oct 2016, AmbitionBox was acquired by Naukri.com to benefit 50 Million+ job seekers on its platform.
What can you find on AmbitionBox?
Workplace transparency is the key to our mission at AmbitionBox. We offer Company reviews, Salaries, Interview questions, Company information, Salary calculator, and more.
With more than 60 Lakh contributors, the information available on our platform is user-generated, i.e. shared by real employees. Thus, providing the most trusted insights about companies to make informed career choices.
Why Join AmbitionBox’s Team?
Working at AmbitionBox will give you a unique learning experience by providing high career growth in a fast-paced startup-like environment, along with the perks and benefits of working in a large tech company.
Perks of joining us:
End-to-end ownership of tasks.
Freedom to innovate and experiment.
Work on projects that bring impact.
Wear multiple hats. (Why? Because that’s the future!)
What are we looking for in you?
We are looking for talented individuals who believe there is a need to disrupt old methods and are truly committed and driven to make it happen.
Diplomas and degrees do not matter. We are looking for unique personalities who wish to invest themselves in a growing startup.
Besides relevant knowledge in the field, do you think you have the below-mentioned traits? If yes, come and meet us!
You are a nice person (Yes, we value good human beings),
You are a team player,
You have excellent interpersonal skills,
You have an eye for detail,
You are dynamic and enthusiastic,
You are positive,
You are curious,
You have a passion for building products and solving intriguing problems.
Are you funny and love to party? Even better!
We value people who know how to work and have fun at the same time.
What else to expect?
As part of AmbitionBox, you will:
- be welcomed by warm and gracious people and start discovering our story,
- be encouraged, motivated, and trained so that you get better at what you do,
- attend knowledge transfer sessions from fellow team members.
- get a dose of fun conversations during team lunch,
- have so much fun in team outings (at least once every month).
- make wonderful memories.