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Associate Growth
Their mission is to build financial services.(NV1)
Associate Growth

Associate Growth at Their mission is to build financial services.(NV1) · Bengaluru (Bangalore) · 2 - 4 years · ₹15L - ₹20L / yr · Posted 24 Dec 2021

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Associate Growth

at Their mission is to build financial services.(NV1)

Agency job
2 - 4 yrs
₹15L - ₹20L / yr
Bengaluru (Bangalore)
Skills
Data mining
Data Crunching
Data Analysis
Competitor Research
Market Research
  • Be a passionate advocate for customers and help ensure thorough and intuitive customer journeys.
  • Targeting customers with better customer segmentation, hypotheses, testing with experiments, campaign analytics, communication process ,automation, and competitive benchmarking.
  • Working closely with Product, Analytics, Business and Design teams
  • Owning one or more key traffic channels for a category (Personal Loans,
  • Home Loans, Health Insurance and Mutual Funds) and build the optimum funnel for the business.
  • Conceptualize, design and execute initiatives through extensive experiments.
  • Work on new product, features and scheme launches, and making the successful by targeting customers through various channels
  • Analyse traffic patterns and optimize for seasonality, relevance, and selection
  • Regularly develop, test and analyse new tactics that sell products across all categories and increase conversion rates, documenting the results and sharing best practices with the team
  • Own projects with considerable scope and/or complexity with significant impact on customer experience


BASIC QUALIFICATIONS

  • 1-3 years of experience in roles requiring high analytical skills
  • Experience using data and metrics to measure impact and determine improvements
  • Experience in making data-driven decisions, developing customer insights from data and creating strategies to improve conversion and sales.
  • Understanding of product funnel and journeys.
  • Excellent written and oral communication skills, with the ability to communicate effectively in reviews and meetings
Read more
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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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at Craft My Plate
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If these terms are unfamiliar to you or you have never been held to them, this is probably not the right role yet. If you already think in these terms by habit, this role gives you the platform to prove it at a larger scale.

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  • Growth and channel scaling: Identify, test, and scale marketing channels and approaches beyond what we currently run, with a clear view of what each one returns
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  • Demonstrated experience building segmentation-led marketing strategy. Able to show, concretely, how they tailored messaging to distinct customer segments in a past role
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  • Tier-1 educational background (top B-school, or a top engineering institute with demonstrated growth ownership). Exceptions made for candidates with a clearly exceptional track record
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Good to Have

  • Experience marketing a business where the customer's decision changes a lot by occasion, timing, or budget (events, travel, gifting, weddings)
  • Experience balancing brand/awareness spend against direct-response spend, and defending that split with numbers
  • Prior experience at an early-stage startup where they built the growth function rather than inheriting one
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What We Offer

  • Direct ownership of the marketing function, reporting to the founders and CMO
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Job Title - Customer Acquisition and Experience Lead

Experience: 2–5 Years (relevant experience) 

Location: Bengaluru, India (On-Site)

Employment Type: Full-Time (6-days Work Week)

Compensation: ₹5–8 LPA (CTC)


About Stance Health

Stance Health is an evidence-backed physiotherapy and performance healthcare company focused on injury prevention, pain management, movement optimisation, rehabilitation and performance enhancement. Through technology-backed assessments, evidence-based treatment protocols and long-term strength programmes, we help individuals recover better, move better and perform at their highest potential.

We operate five centres across Bengaluru — HSR, Whitefield, Indiranagar, JP Nagar and Koramangala — delivering 5,000+ sessions every month. As we expand across Bengaluru, we are building the systems, processes and customer experience capabilities needed to scale Stance into a leading high-performance healthcare brand.


About the Role

We are looking for a hands-on Customer Acquisition & Experience Lead to work closely with the founding team and own the customer journey from the first enquiry through appointment booking, centre visits, follow-ups and continued engagement. The role combines centralised calling-team management and lead conversion with customer experience, centre operations and process improvement.

You will lead the day-to-day performance of the centralised calling function, strengthen lead allocation and follow-up discipline, improve conversion, and ensure customers receive a consistent, professional experience across Stance centres. You will use CRM and calling data, customer feedback and on-ground observations to identify root causes, implement solutions and track measurable outcomes. This role requires direct ownership and execution — not just reporting, complaint handling or coordination.



Key Responsibilities

1.Customer Acquisition and Centralised Calling Ops

  • Own day-to-day centralised calling operations across inbound enquiries, outbound lead calling, appointment bookings, customer follow-ups and service-related requests.
  • Manage calling-team performance, including lead allocation, agent productivity, daily and weekly targets, workload distribution, shift/roster coordination and adherence to defined processes.
  • Improve lead conversion through timely first contact, lead prioritisation, structured follow-up schedules, clear call outcomes and regular funnel reviews.
  • Track key acquisition metrics, including first response time, contact rate, missed-call rate, follow-up adherence, appointment booking rate, lead-to-appointment conversion and no-show recovery.
  • Build reliable recovery processes for missed calls, uncontacted leads, pending follow-ups, appointment cancellations, no-shows and lost or inactive leads.
  • Use a CRM to assign and track every enquiry, follow-up, lead status, funnel stage and conversion outcome. Use cloud telephony, where available, to monitor call activity, missed calls and call recordings.
  • Review call quality and customer conversations; coach team members on communication, objection handling, follow-up discipline and conversion effectiveness.
  • Work with marketing and centre teams to improve lead handovers, lead quality feedback, appointment attendance and the transition from enquiry to centre visit.


2. Customer Experience & Journey Management

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  • Improve response times, appointment coordination, customer communication, follow-up quality and issue resolution across customer touchpoints.
  • Track Customer Satisfaction (CSAT) through suitable feedback mechanisms, monitor complaints and resolution time, and address recurring causes rather than repeatedly escalating the same issues.
  • Strengthen customer engagement, referral, reactivation and win-back initiatives in collaboration with relevant teams.


3.Centre Operations & Process excellence

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  • Monitor adherence to standards across front-desk processes, customer communication, appointment coordination, customer handovers and other relevant touchpoints.
  • Work with centre, clinical, customer support and operations teams to resolve issues affecting service quality and customer experience.
  • Track recurring operational issues and implement practical corrective measures; support the development and improvement of scalable processes as new centres are added.


4.Retention, Engagement & Business Operations

  • Analyse missed appointments, customer drop-offs, repeat visits, retention patterns and feedback to identify opportunities for improvement.
  • Work with relevant teams on follow-up mechanisms, referral programmes, customer engagement and reactivation initiatives.
  • Evaluate initiatives using customer and business metrics, and make improvements based on observed outcomes.
  • Contribute to sustainable revenue growth by improving lead conversion, appointment attendance, customer experience and retention.


5.Data, Team Performance & Cross Functional Execution

  • Review CRM reports, calling dashboards, customer feedback and operational data to identify bottlenecks, root causes and performance gaps.
  • Establish a practical daily/weekly review rhythm for calling performance, funnel movement, follow-up adherence, customer issues and agreed corrective actions.
  • Conduct regular performance and call-quality reviews, provide coaching and follow through on team improvement actions.
  • Prepare concise updates for the founding team covering key metrics, issues, actions taken, owners and measurable outcomes.
  • Lead customer-facing initiatives and process rollouts across calling, marketing, centre and clinical teams; take problems from identification through implementation and follow-up.


What We're Looking For

  • 2–5 years of relevant experience in inside sales, telesales, contact-centre/call-centre operations, customer acquisition, customer experience or service operations.
  • Hands-on experience in supervising or leading an inside-sales or tele-calling team, including performance monitoring, coaching, productivity and team target achievement.
  • Demonstrated ownership of lead-conversion, sales or customer-acquisition targets, with measurable outcomes.
  • Practical experience managing inbound/outbound calling, lead pipelines, lead allocation, follow-up schedules, call dispositions and escalation workflows.
  • Hands-on experience using a CRM to track leads, follow-ups, funnel stages and conversion outcomes; familiarity with cloud telephony is preferred.
  • Understanding of acquisition and calling metrics such as first response time, contact rate, missed-call recovery, follow-up adherence, appointment conversion and agent productivity.
  • Ability to use customer feedback, CRM reports and operational data to identify problems and implement measurable improvements.
  • Strong communication, coaching, stakeholder-management and problem-solving skills; proficiency in Excel or Google Sheets for operational tracking and reporting.
  • Comfort with regular on-ground work and travel across Bengaluru centres, managing multiple priorities and working independently in a fast-moving environment.
  • Bachelor's degree in any discipline. Healthcare or physiotherapy experience is helpful but not mandatory.


Relevant Metrics & Systems Experience

  • Acquisition Metrics: Hands-on experience tracking first response time, contact rate, missed-call rate, follow-up adherence, appointment booking rate, lead-to-appointment conversion, and no-show recovery.
  • Customer Experience Metrics: Familiarity with tracking customer satisfaction (CSAT), complaint volume, resolution time, customer feedback, and recurring service issues.
  • Calling Team Performance: Experience monitoring agent productivity, reviewing call quality, tracking target achievement, and coaching team members to improve performance.
  • CRM & Calling Systems: Hands-on experience using CRM systems to manage lead ownership, follow-up history, funnel stages, and conversion reporting. Familiarity with cloud telephony tools for tracking call activity, missed calls, and recordings is an added advantage.


Who Will Succeed in this Role?

  • Takes ownership of both team performance and the wider customer experience, rather than treating calling and service quality as separate problems.
  • Demonstrates strong people-management skills and can lead, motivate, and develop a team while maintaining high standards of customer communication and follow-up discipline. 
  • Balances conversion targets with clear, professional and trustworthy customer communication.
  • Uses data and direct observation to diagnose problems, test improvements and check whether they are sustained.
  • Is comfortable coaching frontline team members, visiting centres and working through issues with multiple teams.
  • Can move between daily execution, root-cause problem-solving, performance reviews and process improvement.


What This Role is Not

This is not a conventional customer-support or complaint-handling role, nor is it a purely analytical, reporting or coordination position. The role requires active ownership of centralised calling performance and lead conversion, alongside improving customer experience and the consistency of customer-facing processes across centres.


Why Join Stance Health?

  • Work directly with the founding team on customer acquisition, experience and business priorities.
  • Help shape the centralised calling function and customer journey in a growing, multi-centre healthcare business.
  • Take ownership of initiatives that influence conversion, customer satisfaction, retention and business performance.
  • Build scalable operating practices as Stance continues to expand across Bengaluru.


If you enjoy building disciplined acquisition processes, coaching teams and improving real customer experiences through hands-on execution, we would like to hear from you.

Apply now and Take A Stance.




Read more
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Google ads
Meta ads
Marketplace

Job description:


Location: Chennai (on-site)

Experience: 6+ years

Industry: Apparel


Role Objective


We are hiring for a fast-growing apparel company seeking a Performance Marketing Lead to build and scale its digital sales engine. This is a hands-on role for a data-driven marketer who thrives on optimizing paid media and marketplace advertising. You will own end-to-end execution across digital platforms and marketplaces, ensuring profitable growth and measurable impact.


Key Responsibilities

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  • Marketplace Advertising: Manage Myntra Ad Platform (MAP) and Flipkart PLA/PCA dashboards. Leverage search analytics to identify keyword gaps and optimize “Always-on” campaigns.
  • Agency Management: Act as the primary contact for external agencies. Define KPIs, audit performance daily, and ensure reporting integrity.
  • Analytics & Reporting: Build real-time dashboards tracking CAC, ROAS, LTV, and RTO. Translate complex data into actionable insights for leadership.
  • System Building: Establish structured processes for creative testing, keyword harvesting, and budget pacing in the first 90 days.


Skills & Qualifications

  • 6+ years of experience in performance marketing and marketplace management within the e-commerce/D2C domain.
  • Expertise in GA4, Meta Business Suite, and Google Ads Manager.
  • Hands-on experience with marketplace seller portals (Flipkart, Myntra Search Analytics or similar platform).
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Note:

The interested professional should be currently living in South India.

Read more
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The Sleep Company is India's fastest-growing D2C sleep and comfort brand, built on patented Smart GRID technology and trusted by over 5 lakh customers. Our portfolio spans mattresses, pillows, toppers and ergonomic seating, sold across online channels and a growing network of experience centres nationwide. We move fast, think big and put the consumer at the centre of everything we do.


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Key Responsibilities

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  • Track key metrics such as conversion, retention and NPS, and act on what the data shows
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Requirements

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Posted by Muneeb Ahmed
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

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Growth Hacking

About the Role


We’re looking for a GTM Manager to help build and scale the growth engine for our D2C wellness brand.


You’ll own the go-to-market strategy across customer acquisition, content, campaigns, conversion, and retention — from identifying the right audience to turning them into paying customers.


What You’ll Do

Define our target audience, segments, and customer personas

Build and execute GTM and growth strategies

Identify and test acquisition channels — organic, paid, influencers, communities, partnerships, etc.

Work closely with the content team on campaigns, social content, and brand messaging

Improve website/product-page conversion and customer journey

Track CAC, conversion rate, repeat purchases, retention, and revenue

Run growth experiments and double down on what works

Understand customer behaviour, feedback, and purchase drivers

Work with founders and the team to build a repeatable D2C growth engine


What We’re Looking For


3+ years in D2C, growth, GTM, e-commerce, consumer marketing, or brand growth

Experience with wellness, beauty, health, nutrition, FMCG, or consumer products is a plus

Strong understanding of customer acquisition and conversion

Hands-on experience with social media, influencers, performance marketing, and/or e-commerce

Comfortable working with data and making decisions based on results

Strong execution mindset and ability to work independently

Someone who builds, tests, learns, and moves fast


What We Want


We’re not looking for someone who just makes marketing plans.


We want someone who can understand the customer, build the GTM strategy, execute it, and drive measurable sales and growth.

Read more
Rimigo
at Rimigo
2 candid answers
Aditya Shirole
Posted by Aditya Shirole
Bengaluru (Bangalore)
1 - 5 yrs
₹8L - ₹12L / yr
Search Engine Optimization (SEO)
Content Marketing
Content Strategy

About Rimigo

Rimigo is a travel platform built to put the traveller first - helping people plan and book perfect vacations. We're building a brand people genuinely love, and organic growth is core to how we get there.


The Role

You'll own all content across Rimigo's website, product pages, and UI copy - and be held accountable for what that content does, not just what it says. Success is measured in conversion rates and customer activation, not content volume.


What You'll Do

  • Own all content across Rimigo's website, product pages, and UI copy
  • Continuously improve copy and content to drive better activation, conversion, and retention
  • Identify drop-off points in the customer journey and fix them through content and messaging
  • Run iterative experiments on landing pages, CTAs, and product copy
  • Brief and manage interns, freelancers, or writers for larger content needs


What We're Looking For

  1. Strong Written English - Clear, concise, and persuasive. You can write well yourself.
  2. Ability to Brief and Give Feedback - Comfortable directing other writers, not just producing yourself.
  3. Understanding of Conversion & Funnel Metrics - You've owned a funnel metric before, not just produced content.
  4. Comfort with Analytics Tools - PostHog, Google Analytics, or similar.
  5. Experimental Thinking - Hypothesise, test, learn, repeat. You think in iterations, not campaigns.


Ideal Profile

  • 1-3 years in a growth, content, or marketing role at a consumer startup
  • Has owned a funnel metric before - not just produced content
  • Curious about why users behave the way they do, not just what to write


Read more
Staffnixcom
Bengaluru (Bangalore)
3 - 6 yrs
₹30L - ₹35L / yr
Digital Marketing

Working days -6


Strong Performance Marketing Profile with large-budget paid-media ownership at a quick commerce/D2C/e-commerce brand

2

Mandatory (Experience 1): Must have 3+ years in performance marketing, owning paid campaigns across Meta, Google and other performance channels end to end

3

Mandatory (Experience 2): Must have personally owned and managed ₹2 to 5 crore/month in ad spend, directly accountable for CAC and ROAS

4

Mandatory (Skill 1): Must have a strong grip on performance fundamentals (CAC, ROAS, funnel and retention metrics) and be able to turn performance data into a clear point of view on what to cut and scale

5

Mandatory (Skill 2): Must have managed media and creative agencies and platform partners, and partnered with content/design/analytics

6

Mandatory (Company): Must come from a D2C brand or e-commerce platform or quick commerce platform

7

Mandatory (Note 1): Resume should contain proper metrics and numbers relevant to the role (ROAS, CPA, CPL, CVR, budget managed, revenue generated...etc)

8

Mandatory (Note 2): This is an IC role

9

Preferred (Domain): Healthcare, pharmacy or wellness e-commerce, or familiarity with quick-commerce/on-demand delivery models

Read more
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