Principal Product Manager - Customer Acquisition/Life-Cycle Value & CRM

Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges.

 ● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.

 ● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights. 

Key Responsibilities

🧪 AI/ML Research & Development

• Develop AI models to identify learning difficulty patterns based on multi-domain assessments.
• Train models to classify LD categories (e.g., dyslexia, dysgraphia) from scoring + qualitative inputs.
• Build recommendation logic for intervention strategies based on child profiles and educator feedback.

📊 Data Processing & Pipeline

• Design data pipelines to preprocess structured and semi-structured data (scores, observations, logs).
• Work with educator-generated reports and build logic to convert qualitative insights into ML-readable formats.

🔎 Model Evaluation & Iteration

• Perform evaluation using accuracy, recall, precision; but also focus on interpretability and ethical AI.
• Use techniques like SHAP, attention weights, or decision trees for explainability in recommendations.

🤝 Collaboration & Integration

• Work closely with frontend/backend teams to integrate AI insights into the assessment tool UI.
• Sync with special educators to validate model predictions and continuously improve the output quality.

Responsibilities:

• Take on complex problems that span multiple components and teams.

• Independently own one or more multiple modules, which include: requirement analysis, design, development, maintenance & support

• Write extensive, efficient code to address complex modules that handle the interaction between multiple components.

• Rapidly iterate to add new functionalities and solves complex problems with simple and intuitive solutions

• Produce architecture with clean interfaces, that are efficient and scalable

• Participate and contribute to architectural discussions

• Solve production issues. Investigate and provide solutions to minimize the business impact due to the outage

• Continuously improve performance metrics of modules you own.

• Collaborate effectively across teams to solve problems, execute and deliver results

Requirements:

• Experience: 3+ years

• A Bachelor's or Master's Degree in Computer Science

• Software engineering and product delivery experience, with a strong background in algorithms

• Experience in architecting & building real-time, large-scale e-commerce applications

• Experience with high-performance websites catering to millions of daily traffic is a plus

• Excellent command over Data Structures and Algorithms

• Experience with web technologies, Go/Java/Python

• Language: GO or Python

• Strong expertise in DS and Algo

• Strong leadership skills - have experience mentoring, building products from scratch or incumbent in design and architecture.

• Have worked in the scaling of the system right from scratch.

• Someone worked in small user base to a large user base and wrote optimized code

• Both HLD and LLD

Job Title: .NET Developer

Location: Kolkata, Remote

Job Type: Full-time

Experience: 3-7 years

Job Description:

We are seeking an experienced .NET Developer to join our dynamic team. The ideal candidate will have a minimum of 3 years of hands-on experience in .NET development. The role involves working closely with our software development team to design, develop, test, and deploy high-quality .NET applications.

Responsibilities:

·        Develop, test, and maintain high-quality .NET applications using C# and ASP.NET.

·        Collaborate with cross-functional teams to define, design, and ship new features.

·        Participate in all phases of the software development lifecycle (SDLC), including requirements analysis, design, coding, testing, debugging, and deployment.

·        Implement best practices and coding standards to ensure robust and scalable solutions.

·        Troubleshoot and debug issues to maintain the stability and performance of existing applications.

·        Stay updated with the latest technologies, trends, and developments in .NET development.

·        Help fellow team members and provide technical guidance and support as needed.

·        Contribute to code reviews and provide constructive feedback to ensure code quality and maintainability.

·        Collaborate with stakeholders to gather requirements and translate business needs into technical solutions.

·        Document technical specifications, system architecture, and development processes.

Eligible Criteria:

·        Effective communication skills, both verbal and written.

·        Bachelor's degree in Computer Science, Engineering, or a related field.

·        Minimum of 3 years of professional experience in .NET development.

·        Proficiency in C#, ASP.NET, MVC, Web API, and SQL Server.

·        Proficiency in Azure cloud & related environments

·        Experience with front-end technologies such as HTML5, CSS3, JavaScript, jQuery, and ReactJS.

·        Strong understanding of object-oriented programming (OOP) principles and design patterns.

·        Experience with Agile methodologies and working in a collaborative team environment.

·        Excellent problem-solving skills and attention to detail.

·        Ability to work independently and as part of a team, with a proactive and positive attitude.

·        Familiarity with version control systems such as Git or SVN is a plus.

·        Certifications in .NET development or related technologies are desirable but not required.

Benefits: Salary as per Market standard, PF, Medical insurance for permanent employees. 

The Inside Sales Specialist is a key player in our organization, responsible for nurturing existing client relationships and creating new ones. This role involves converting pre-qualified leads, upselling, and ensuring an exceptional customer experience.

Responsibilities:

• Source Opportunities: Identify new sales prospects through inbound lead follow-up, outbound cold calls, and emails.
• Understand Customer Needs: Listen to customer requirements and understand their needs and preferences.
• Route Qualified Opportunities: Pass qualified leads to the appropriate sales executives for further development and closure.
• Achieve Quotas: Close sales deals and meet quarterly targets.
• Research and Identify Key Players: Understand the client landscape, identify decision-makers, and generate interest.
• Maintain Prospect Database: Keep your database of prospects up-to-date within your assigned territory.
• Collaborate with Channel Partners: Work closely with channel partners to build a strong sales pipeline and close deals.
• Conduct Effective Online Demos: Showcase our products/services to potential clients.

Requirements:

• Proven Inside Sales Experience: Demonstrated success in inside sales.
• Strong Phone Presence: Comfortable making numerous calls daily.
• Proficiency with CRM Tools: Familiarity with Salesforce.com or similar CRM systems.
• Excellent Communication Skills: Both verbal and written.
• Effective Listening and Presentation Skills: Ability to understand client needs and present solutions.
• Time Management and Multitasking: Prioritize tasks effectively.
• Bachelor’s Degree or Equivalent: Educational background in business or related field.

Why Join Us?

• Be part of a dynamic team in the engineering industry.
• Opportunity to make a significant impact on our growth.
• Collaborate with channel partners and contribute to our success.

If you’re passionate about sales, building relationships, and contributing to an engineering company’s success, we’d love to hear from you! Apply now and let’s create something great together!

• A Natural Language Processing (NLP) expert with strong computer science fundamentals and experience in working with deep learning frameworks. You will be working at the cutting edge of NLP and Machine Learning.

Roles and Responsibilities

• Work as part of a distributed team to research, build and deploy Machine Learning models for NLP.
• Mentor and coach other team members
• Evaluate the performance of NLP models and ideate on how they can be improved
• Support internal and external NLP-facing APIs
• Keep up to date on current research around NLP, Machine Learning and Deep Learning

Mandatory Requirements

• Any graduation with at least 2 years of demonstrated experience as a Data Scientist.

Behavioral Skills

Strong analytical and problem-solving capabilities.

• Proven ability to multi-task and deliver results within tight time frames
• Must have strong verbal and written communication skills
• Strong listening skills and eagerness to learn
• Strong attention to detail and the ability to work efficiently in a team as well as individually

Technical Skills

Hands-on experience with

• NLP
• Deep Learning
• Machine Learning
• Python
• Bert

Preferred Requirements

• Experience in Computer Vision is preferred

TOP 3 SKILLS

Python (Language)

Spark Framework

Spark Streaming

Docker/Jenkins/ Spinakar

AWS

Hive Queries

He/She should be good coder.

Preff: - Airflow

Must have experience: -

Python

Spark framework and streaming

exposure to Machine Learning Lifecycle is mandatory.

Project:

This is searching domain project. Any searching activity which is happening on website this team create the model for the same, they create sorting/scored model for any search. This is done by the data

scientist This team is working more on the streaming side of data, the candidate would work extensively on Spark streaming and there will be a lot of work in Machine Learning.

INTERVIEW INFORMATION

3-4 rounds.

1st round based on data engineering batching experience.

2nd round based on data engineering streaming experience.

3rd round based on ML lifecycle (3rd round can be a techno-functional round based on previous

feedbacks otherwise 4th round will be a functional round if required.

• Demonstrate a deep understanding of fundamental visual design disciplines (typography, iconography, composition, color, composition, layout) and UI Illustrations
• Design and guide the exploration of the range of possibilities for the aesthetic vision for the product
• Apply UX principles and user research data to build user interfaces and other user interactions that implement user workflows wireframes, and prototypes
• Use prototypes to communicate concepts and narratives
• Create designs with an information structure and navigation that anticipate user paths and logical process flows
• Actively engage with the product team, representing the Hubble design philosophy and advocating for the user
• Work closely with fellow designers and developers to understand and create designs

Desirable Education, Experience, and Capability

• B.Des/M.Des, BFA/MFA, BS/MS Degree; preference for Human-Computer Interaction, Design or equivalent experience
• 3-5 years, with a minimum of 3 years of relevant experience

Required Criteria

• Experience working as a UI or UX designer with an in-house design team or at a Design agency
• Experience in creating or contributing to a design system, component library and UI illustrations
• Experience in creating motion design (in-app animation) in Adobe After Effects
• Advocate for and promote good user experience
• Knowledge of Lean UX methodologies and experience working in a collaborative, agile environment is a plus
• A portfolio that highlights your approach to problem solving coupled with your skills in visual and interaction design
• Strong written and verbal communication skill