Principal Product Manager - Customer Acquisition/Life-Cycle Value & CRM

• Run experiments in our portfolio companies across diverse verticals and help them increase their revenue footprint/user engagement
• Working directly with designers to create delightful and intuitive experiences for our users.
• Work on problems across the company from Marketing, Product, Design & Operations to help come up with elegant solutions.
• Reporting to the Product Manager and collaborating with the product development team.
• Gathering product data, including web analytics, statistics, and consumer trends. Analyzing consumer research data and recording product defects.
• Determining improvements to product features.
• Coordinating findings with the product team and aligning it with business goals.
• Training internal departments in new product features and Developing efficient customer communication and feedback channels

Key Responsibilities:

• Creating and implementing efficient solutions to optimize the customer journey and experience
• Solid experience with customer journey mapping, process optimization, and process improvement
• Owning product implementation and contributing recommendations on product roadmap
• Defines the product vision, strategy, and roadmap.
• Monitor all projects and ensure achievement of all revenue objectives
• Achieve all business objectives and determine an effective strategy
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Report and escalate to management as needed
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Campaign Management

Educational Requirements:

• 3+ years’ experience in the FinTech, product / project management
• Education: B Tech (Bachelor of Technology)

Skills:

• Strategy and Planning: Proficient in developing & implementing need-based plans
• Campaign Management
•  
• Excellent organizational and data analysis skills; ability to derive actionable conclusions from
• large data sets and statistical studies
• Maximizing profitability, Client Engagement, Revenue
• Products/promotions / discounts/ Cashback offers for B2C
• Customer Life Cycle Management
• Understanding the product Life cycle and sympathy towards customer pain points
• Works closely with stakeholders to ensure business case and customer satisfaction goals are met
• Measure project performance using appropriate tools and techniques
• Excellent communication and writing skills
• Team player

TECHNICAL SKILLS

• Computer Languages: Data Structure, Algorithms, DBMS (Conceptual), SQL DBA
• Software Packages: CleverTap (Mobile App Analytics Tool), MS office - Excel, PPT, Visio

Platform - Clevertap, Netcore

Roles and responsibilities:

• Design and own product roadmap- Work very closely with the design, and technology team to ensure steady product execution.
• Customer Research - Understanding the pain points of the customer amongst different industries. Research into existing and potential future customer segments enables further granular segmentation on the marketing and sales side of the house
• Sales Enablement - Familiarity with the different stages of our sales cycle.
• Come up with various ideas and strategies to sustain and increase engagement and retention through various design elements
• Identify problems and deficiencies and implement solutions in a timely manner
• Partner with engineers to oversee the user experience of new features and products from conception through launch
• A/B test various strategies, make improvements and take key decisions around them
• Track the initiatives and measure week-over-week progress
•  
• Collaborate with development, and marketing teams
• Be data-driven and open to experimentation

We would love to hear from you if

• You have 2+ years of product management experience and a strong execution track record in building and managing technical software products
• You are excited about bridging access in the financial services space and becoming an industry expert in the field of income and employment verification and the competitive space of employment-related APIs
• Intensely curious, with a good understanding of analytics and a desire to learn from the data
•  
• You have the technical knowledge to collaborate closely with our product and engineering teams while also having the communication skills to distill and position the important information to the rest of the business organization.
•  
• Knowledge of research and design techniques such as qualitative research methods, personas, wireframing, task analysis, journey mapping, sketching, prototyping, usability testing, etc
• Comfortable with uncertainty and things changing fast, this is early-stage startup life. You're constantly balancing the need for quality and well-thought details with the required speed of iteration

• Brand new MacBook
• Stock Options
• Health Insurance
• Unlimited Sick Leaves
• Passion Fund (Invest in yourself or your passion project)
• Wind Down

What you need to have:

Interview Kickstart is one of the leading platforms helping Software Engineers prepare for tough technical interviews. Over the last 5 years we have helped over 3000 engineers Nail the toughest technical interviews on the planet. We are successful, profitable, and have a vision of building the world's largest Career Upleveling platform. 

We need a top-notch Product Manager to come join our growing team at IK to lead our product development initiatives across all our platforms. 

Who you are

• You have 7 - 12 years experience.
• You love the buzz of a highly productive and fast moving team.
• You’ve had 5+ years of experience developing and managing the product life cycle of world class products. 
• You have your ear to the ground on what competitors are doing and look for partnership avenues. 
• You work with Sales and Marketing to define our GTM strategy and the messaging around it. 
• You work closely with Design and the tech team to build simple and elegant products. 
• You integrate usability studies, market analysis and research into product requirements and your user stories and personas. 
• You are looking to grow fast with a company that's on a rapid growth path.

What will excite us

• Previous startup experience or experience being part of early teams.
• You are highly metrics driven and love defining and measuring the success factors of products. 
• You are a whiz at communicating with stakeholders, with users and with business partners and are deft at managing expectations. 
• You love simplicity - in design, in user stories and in integrations. 
• You love working with incredibly smart engineers. 
• You are good at working with cross functional teams
• You are an excellent problem solver

What will excite you?

• Complete ownership
• Experiment, fail and learn.
• High pedigree, high caliber team.
• Contribute to every area of our business. Have a real impact with your work.
• Top of the line compensation.

What you need to have: