Python Developer

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

• Knowledge of CORE PHP & web framework including Laravel.
• Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
• Understanding of object-oriented PHP programming.
• Experience with API integration.
• Previous experience creating scalable applications.
• Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
• Familiarity with SQL/NoSQL databases.
• Building the infrastructure for serving the front-end app and assets.
• Working on full projects of App or website development, from scratch to finish.

Develop server-side applications using NestJS and NodeJS.

. Should have great hands-on knowledge of TypeOrm.

• Design and implement APIs, web services, and database models.

• Collaborate with front-end developers and other team members to integrate user-facing elements with server-side logic.

• Optimize application performance for maximum speed and scalability.

• Implement security and data protection measures.

• Conduct thorough testing and debugging of applications.

• Troubleshoot and resolve issues, ensuring high application reliability.

• Stay up-to-date with emerging technologies and industry trends, and apply them to projects as necessary.

• Collaborate with team members, participate in code reviews, and provide constructive feedbacks.

• Follow best practices and coding standards to ensure high-quality and maintainable code..

Requirements:

• Bachelor's degree in Computer Science...

Roles and Responsibilities:

• Combine excellent abstract reasoning ability to document, architect, develop and test software with the commitment to excellence/defect free before being deployed.
• Write and implement low latency applications & software solutions that integrate with different systems.
• Rapidly incorporate new technologies as required & deliver successfully by self.
• Work closely with mentors, team members, team leads, program managers and stakeholders to investigate, fix, optimize, test and deploy high quality solutions.
• Drive the technical design, implementation and maintenance of larger tech initiatives geared toward improving and scaling of products.
• Accurately schedule & and track progress of self & team members. Create end to end Work Breakdown & estimates for modules being implemented.
• Participate in planning & recognizing inconsistencies (e.g., scope, resources, feasibility, usability, customer value, etc.) in product requirements and alert the Project Mentor. Handle independently or assist the Mentor in building, testing, and documenting product releases.
• Support the team in deploying product functionality & assist the TLs in troubleshooting in the production environment.
• Proactively promote Tech Culture by writing blogs, making presentations which will help you learn & grow.
• Effectively communicate one-on-one with on-shore / off-shore product teams / developers; gather and clarify requirements from technical folks / product managers / business teams.
• Proactively assist and serve as a role model for the team members to follow the team software development process; consistently innovate the team processes to improve team productivity and quality.

Skill Set:

• Strong Analytical, Problem Solving Skills and participates in all activities with urgency, a results orientation, and a strong work ethic.
• Must have technical knowledge of Python.
• Must have hands-on experience in developing Restful APIs and Web Services.
• Knowledge of Django (or any other established Python web frameworks) would be a plus.
• Knowledge of Angular or React or similar technologies would be an added advantage.
• Strong experience with relational (PostgreSQL, MySQL) and/or NoSQL databases.
• Experience with unit testing and test-driven development.
• Experience working with Linux/Unix Operating system & comfortable with command line.
• Experience with modern software engineering workflows and tools (e.g. Agile, JIRA, Git, CI/CD, Amazon Web Services, Observability and Monitoring tools like ELK, Datadog, NewRelic, etc.).
• Experience in all areas of SDLC, including architecture and design, development, and testing.
• Extremely passionate about code reviews, engineering best practices and mentoring/coaching the developers to make them successful.
• Excellent understanding of feature estimation and ability to communicate issues and risks that may impact timelines, budget, or resources.
• Experience with Agile development lifecycle.
• Can gather and clarify requirements from technical folks / product managers / business teams.
• Lead by example & act as a role model for the team.

How will you grow here:

• Work in multiple projects & teams spread across different domains and technologies.
• Work & interact directly with senior directors in an open and flat hierarchical structure.
• You can own all aspects of leading software products and projects.
• You get to work with top-notch engineers and leaders with decades of experience in building and delivering great software.
• Work with CXOs / Senior Directors of various emergent companies in US & India.
• Get involved with the newest products, latest technologies and different methodologies.
• Opportunity to Mentor the Best and Get Mentored by the Best.

• Events, activities and outings aplenty (We really party hard!).
• A stimulating and energetic work environment which encourages creativity.
• Hackathons, Gaming Evenings, Poker Nights and much more!
• Flexible Timings, Flexible Holiday Calendar, Work from Home Option.
• Competitive salary (best in the industry).
• Beverages and snacks throughout the day, on the house!
• Recreation center to let off some steam.
• Office lunch option (fresh and savoury ghar ka khana).
• Medical Insurance (stay healthy, stay happy)

We are building a global content marketplace that brings companies and content

creators together to scale up content creation processes across 50+ content verticals and 150+ industries. Over the past 2.5 years, we’ve worked with companies like India Today, Amazon India, Adobe, Swiggy, Dunzo, Businessworld, Paisabazaar, IndiGo Airlines, Apollo Hospitals, Infoedge, Times Group, Digit, BookMyShow, UpGrad, Yulu, YourStory, and 350+ other brands.
Our mission is to become the world’s largest content creation and distribution platform for all kinds of content creators and brands.

Our Team

We are a 25+ member company and is scaling up rapidly in both team size and our ambition.

If we were to define the kind of people and the culture we have, it would be -

a) Individuals with an Extreme Sense of Passion About Work

b) Individuals with Strong Customer and Creator Obsession

c) Individuals with Extraordinary Hustle, Perseverance & Ambition

We are on the lookout for individuals who are always open to going the extra mile and thrive in a fast-paced environment. We are strong believers in building a great, enduring

a company that can outlast its builders and create a massive impact on the lives of our

employees, creators, and customers alike.

Our Investors

We are fortunate to be backed by some of the industry’s most prolific angel investors - Kunal Bahl and Rohit Bansal (Snapdeal founders), YourStory Media. (Shradha Sharma); Dr. Saurabh Srivastava, Co-founder of IAN and NASSCOM; Slideshare co-founder Amit Ranjan; Indifi's Co-founder and CEO Alok Mittal; Sidharth Rao, Chairman of Dentsu Webchutney; Ritesh Malik, Co-founder and CEO of Innov8; Sanjay Tripathy, former CMO, HDFC Life, and CEO of Agilio Labs; Manan Maheshwari, Co-founder of WYSH; and Hemanshu Jain, Co-founder of Diabeto.
Backed by Lightspeed Venture Partners