Application Support Engineer

MNC , Product based organisation

Application Support Engineer

Alin Technologies

Company

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Application Support Engineer

at MNC , Product based organisation

Agency job

via Alin Technologies

4 - 7 yrs

₹6L - ₹10L / yr

Chennai

Skills

Oracle ERP

PL/SQL

Oracle EBS

Essential Duties:

Work directly with clients to provide rapid and accurate analysis of production issues (including solution tracking).
Answer customer questions, file bugs, and reproduce, troubleshoot, resolve, and escalate issues as necessary.
Own and drive customer issues from start to finish.
Become an expert on a given product domain from both a business and technical standpoint.
Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.

Minimum Requirements:

BS or MS in Computer Science, Engineering, or related. We will also consider other significant technical experience.
Minimum of 7 years of application support experience.
Strong Oracle SQL, PL/SQL skills required.
Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS (Financials). Other ERPs can also be considered.
Excellent spoken and written English. All customer communications are in English.
Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
Ability to work with a global teams and build strong cross-functional relationships.
Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!
Problem-solving capabilities as well as excellent customer service skills.
Ability to take ownership and follow through on client issues until resolution.
Ability to effectively communicate and coordinate with peers and senior management as required.
Strong organizational skills, attention to detail and technical judgment.

Essential Duties:

Work directly with clients to provide rapid and accurate analysis of production issues (including solution tracking).
Answer customer questions, file bugs, and reproduce, troubleshoot, resolve, and escalate issues as necessary.
Own and drive customer issues from start to finish.
Become an expert on a given product domain from both a business and technical standpoint.
Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.

Minimum Requirements:

BS or MS in Computer Science, Engineering, or related. We will also consider other significant technical experience.
Minimum of 7 years of application support experience.
Strong Oracle SQL, PL/SQL skills required.
Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS (Financials). Other ERPs can also be considered.
Excellent spoken and written English. All customer communications are in English.
Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
Ability to work with a global teams and build strong cross-functional relationships.
Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!
Problem-solving capabilities as well as excellent customer service skills.
Ability to take ownership and follow through on client issues until resolution.
Ability to effectively communicate and coordinate with peers and senior management as required.
Strong organizational skills, attention to detail and technical judgment.

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