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MNC , Product based organisation logo
Application Support Engineer
MNC , Product based organisation
Application Support Engineer
MNC , Product based organisation's logo

Application Support Engineer

at MNC , Product based organisation

Agency job
4 - 7 yrs
₹6L - ₹10L / yr
Chennai
Skills
Oracle ERP
PL/SQL
Oracle EBS

Essential Duties:

 

  • Work directly with clients to provide rapid and accurate analysis of production issues (including solution tracking).
  • Answer customer questions, file bugs, and reproduce, troubleshoot, resolve, and escalate issues as necessary.
  • Own and drive customer issues from start to finish.
  • Become an expert on a given product domain from both a business and technical standpoint.
  • Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.

 

Minimum Requirements:

 

  • BS or MS in Computer Science, Engineering, or related. We will also consider other significant technical experience.
  • Minimum of 7 years of application support experience. 
  • Strong Oracle SQL, PL/SQL skills required.
  • Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS (Financials). Other ERPs can also be considered. 
  • Excellent spoken and written English. All customer communications are in English.
  • Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
  • Ability to work with a global teams and build strong cross-functional relationships.
  • Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
  • Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!
  • Problem-solving capabilities as well as excellent customer service skills.
  • Ability to take ownership and follow through on client issues until resolution.
  • Ability to effectively communicate and coordinate with peers and senior management as required.
  • Strong organizational skills, attention to detail and technical judgment.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Shubham Vishwakarma

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