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Essential Duties:
- Work directly with clients to provide rapid and accurate analysis of production issues (including solution tracking).
- Answer customer questions, file bugs, and reproduce, troubleshoot, resolve, and escalate issues as necessary.
- Own and drive customer issues from start to finish.
- Become an expert on a given product domain from both a business and technical standpoint.
- Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.
Minimum Requirements:
- BS or MS in Computer Science, Engineering, or related. We will also consider other significant technical experience.
- Minimum of 7 years of application support experience.
- Strong Oracle SQL, PL/SQL skills required.
- Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS (Financials). Other ERPs can also be considered.
- Excellent spoken and written English. All customer communications are in English.
- Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
- Ability to work with a global teams and build strong cross-functional relationships.
- Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
- Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!
- Problem-solving capabilities as well as excellent customer service skills.
- Ability to take ownership and follow through on client issues until resolution.
- Ability to effectively communicate and coordinate with peers and senior management as required.
- Strong organizational skills, attention to detail and technical judgment.
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Similar jobs
Looking for someone with hands on experience in Oracle Cloud and EBS background along with Oracle Core HR and Absences module.
1. Assist in assessing the technical feasibility against business requirements
2. Define the technical design document against the Functional design or business requirements
3. Building prototype with functional team
4. Development of code packages and migration to different environments
5. Performing unit testing and coordinating SIT/UAT
6. Preparing system documentation, migration plans, KT documentation
7. Supporting hypercare
project management.
Must have 2-3 Project implementation and more than one support experience in Oracle EBS R12
Expert level knowledge of Oracle Applications Framework, Oracle Workflow, Oracle Forms, Oracle Report, XML
Report, PLSQL
Functional knowledge in financial module like, GL,AP, AR PO, Project is must
Extensive use of oracle APIs and interfaces
Experience in performance tuning of the code
Experience in shell scripting.
Worked on Oracle Alert, AME, OAM ,DFF etc
Good to have ADF experience
Good to have ORDS experience
Good to have exposure in cloud technology.
Responsibilities
Act as a senior liaison between Business partners and IT communities
Facilitate cross-functional teams through business process and application initiatives from requirements definition
to prototyping, design, development, testing, training, and deployment.
Create technical designs to support business requirements.
Lead the development of technical solutions.
Communicate project status and escalate issues to management.
Develop and execute system test plans and scenarios.
Assist in preparing training materials for deployment of applications, modules, enhancements and bug fixes.
Assist in developing baseline datasets and reports to support testing of technical solutions
Title: Technical Analyst - OTM
Experience: 3-9 Years
Work Location: Mohali
Shift Timing: Rotational Shift 24x5
Notice Period: Immediate to 30 days Max
Key Skills: OTM, OBIEE, BI Publisher, Oracle ERP
Job Description:
The Oracle Transportation Management Technical Analyst will share the responsibility for design, implementation, and support of business solutions based on Emerson’s instance of Oracle Transportation Management commonly referred to as SCO (Supply Chain Optimization). The Technical Analyst utilizes expertise in Oracle Transportation Management to provide assistance in the ongoing implementation, enhancement, and support of SCO functionality.
Roles and Responsibilities:
- Provide support (e.g., break/fix, how to expertise, enhancements, monitoring, testing, troubleshooting) for the SCO application.
- Works collaboratively with Corporate Logistics and SCO IT Program/Project Managers to understand program requirements and assist with the evaluation of alternative solutions.
- Assist with program rollout activities, including business unit and trading partner on-boarding, project coordination, status reporting and communication to program management.
- Proactively monitors processes to identify trends; analyses/predicts trends and develops a long-range plan designed to resolve problems and prevent them from recurring to ensure high service levels.
- Ensures SCO system documentation is complete and maintained.
- Works effectively in a global highly matrixed team environment.
Skills & Experience Required:
- 4 to 8 years of IT experience, including implementation of Oracle Transportation Management.
- OTM Expert, both Functionally and technically (Setup configuration, Order Management, Shipment management, Financials, rates, master data, bulk planning parameters, VPDs, user configuration, screen set development, SQL queries, Tracking Events and working with CSV & XML files).
- Hands on experience with triage of day-to-day OTM systems issues and providing resolution on complex issues.
- Knowledge of Logistics management principles and processes.
- Broad knowledge and experience with various ERP systems. Working knowledge of Oracle eBusiness Suite (Procurement, Shipping, XML Gateway) is highly preferred.
- Working knowledge of BI Publisher, FTI/OAC, OBIEE and ETL.
- Good knowledge of EDI and any other Middleware systems.
- Strong customer service orientation with strong written and verbal communication skills, including comfort with presenting to diverse technical and non-technical audiences at all levels of the organization.
- Ability to multi-task and work within diverse multi-disciplinary global project teams.
- Detail-oriented with strong problem-solving skills.
- Comfortable with performing detailed data analysis to identify opportunities and gain higher level insight.
- Knowledge on GTM (Global Trade Management) will be a plus.
- Some travel might be required.
Education
- Bachelor’s degree in computer science, Information Systems, or another related field.
• Understand the Business requirements and convert them into technical requirements.
• Ability to debug the system for certain behavior of the feature(s) and explain it to the Users Perform fit/gap analysis to evaluate each functional area in a business process to achieve specific goal(s).
• Identify/modify standard/custom reports that are needed to produce Statutory, Management, Reconciliation reports and others.
• Develop/maintain interfaces from/to Oracle General Ledger, Account Payable and Account Receivables.
• Provide requirements to third party applications that interface with Oracle General Ledger
• Create ad hoc reports as per the requirements.
• Create, test and implement code changes and integrate them with existing programs as needed.
• IT Resource for Oracle Financials/HR related projects coordinate meetings/communications with the Oracle Financials/HR User Communityo Mentor Employees as needed.
• Provide timely and effective reporting on status of projects.
Job profile- Oracle _ Solution Architect
Experience – 6+ years
Location- Bangalore/ Chennai/ Pune/ Noida
Salary- 30 LPA
Qualification- Any
Job Location- Bangalore/ Chennai/ Pune/ Noida
Key Skills- Oracle ERP cloud solutions, Rollout or implementation, Oracle EBS
Roles & Responsibilities-
- Solution architect experience in the delivery of Oracle ERP cloud solutions, leading the design and implementation of Oracle ERP Cloud Solutions across a range of client industries and leading customer engagements and advising on Oracle fusion related topics.
- Strong hands-on experience with Oracle Cloud ERP solution architectures, design, rollout and implementation leadership.
- 8 years minimum experience in Oracle EBS and Oracle ERP Cloud with the majority of recent experience in Oracle Fusion (Cloud) applications.
- Minimum 4-6 years of experience in Oracle cloud solution implementation. Recent experience in a lead role in at least 2 full ERP Cloud implementations
Full Time / Part Time- Full Time
Remote / on-site- WFO
UK shifts,rotational shifts,Core HR,Oracle Fusion,EBS,Talent management,attrition control,performance management.
![Our client is a software services company based in bangalore](/_next/image?url=https%3A%2F%2Fcdn.cutshort.io%2Fpublic%2Fimages%2Fdefault_company_picture.jpg&w=256&q=75)
- Be a team player and strive for the success of the team and the client
- Preparation of Technical Design documents
- Work independently and progress the build of a CEMLI/RICE object from a technical design document
- Capable of working in a fast paced, dynamic, team-oriented environment
- Understanding functional documents of FIN (GL, Fixed Assets, Cash management, AP/AR) and SCM (procurement, Inventory, Order Management).
Experience and Skills:
- Minimum a Bachelor’s degree.
- Oracle Apps Technical with 5+ years of Experience in development, testing and deployment of RICE components and financial modules
- Good Experience on Oracle Forms & Reports, XML / BI Publisher Reporting Tools, Interfaces (outbound /Inbound) and Workflow.
- Must have a strong experience and knowledge of Oracle E-Business Suite
- Must have strong technical experience on PL/SQL, XML Publisher reports, Java, Oracle Applications Framework (OAF)
- Knowledge on ADF
- Must be able to work independently with business users and external users and responsible for design, development, Testing support, production deployment and production support.
- Excellent organization and communication skills
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ESSENTIAL DUTIES AND RESPONSIBILITIES
Actively participate in the exchanging of ideas and information within the department
Participate in rollout of new business system integrations.
Serve as escalation point for system and troubleshooting issues, assist in resolving production issues.
Participate in or lead solution design sessions.
Ability to work effectively under pressure with changing priorities and tight deadlines
Provide technical advice, code reviews and assistance to other programmers.
Write complex integration solutions, optimized data extracts, updates and interfaces.
Interface with functional specialists to ensure solution design and integrity.
Devise sample input data to test accuracy of program.
Observe or runs test of program using sample or actual data, assist in user acceptance training.
Understand and embrace the global IT strategic direction
Adhere to all safety and health rules and regulations associated with this position and as directed by
superior.
Proactively organize verbal and written ideas clearly and use an appropriate business style
Be effective and consistent in providing regular updates to appropriate managers
Communication:
Ask questions; encourage input from team members
Able to work with and participate within a small multicultural professional team.
Provide regular updates to appropriate managers
Confer with reporting manager on complex or unusual situations
Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies
required to fulfill the job, this could include formal or self paced professional development. Participate in
the exchange of ideas and information within the department
Offer new ideas and suggestions for improvement. Identify and implement new practices and
processes that are “best in field”
Requirements:
KNOWLEDGE REQUIREMENTS
Experience in analysis, design, coding, and implementation of enterprise integration solutions.
Experience with webMethods components: Integration Server, Broker, Trading Networks, and SAP
Adapter. webMethods 10.x version preferred.
Experience with RosettaNet PIP’s and standards.
Experience with EDI Standards (ANSI X12) and AS2 protocols
Experience with XML/JSON and webservices (SOAP/REST).
Experience with PL/SQL.
Experience with FlatFile processing & SFTP
General understanding of scalability and high-availability systems.
Excellent communication/documentation skills
Experience in system administration a plus.
Experience with environment upgrading a plus (eg. version 9.X to 10.X)
EDUCATION & EXPERIENCE REQUIREMENTS
B.E./B.Tech/M.Tech/MCA
7 to 8 years experience in a relevant IT position OR equivalent external work experience
WORKING CONDITIONS
Location: Nodia
Travel requirements: Domestic and/or International, up to 10%.
Climate controlled office environment during normal business hours.
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