Essential Duties:
- Work directly with clients to provide rapid and accurate analysis of production issues (including solution tracking).
- Answer customer questions, file bugs, and reproduce, troubleshoot, resolve, and escalate issues as necessary.
- Own and drive customer issues from start to finish.
- Become an expert on a given product domain from both a business and technical standpoint.
- Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.
Minimum Requirements:
- BS or MS in Computer Science, Engineering, or related. We will also consider other significant technical experience.
- Minimum of 7 years of application support experience.
- Strong Oracle SQL, PL/SQL skills required.
- Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS (Financials). Other ERPs can also be considered.
- Excellent spoken and written English. All customer communications are in English.
- Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
- Ability to work with a global teams and build strong cross-functional relationships.
- Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
- Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!
- Problem-solving capabilities as well as excellent customer service skills.
- Ability to take ownership and follow through on client issues until resolution.
- Ability to effectively communicate and coordinate with peers and senior management as required.
- Strong organizational skills, attention to detail and technical judgment.
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● Understanding user behavior and performing root-cause analysis of changes in data trends
to identify corrections or propose desirable enhancements in product & across different
verticals
● Excellent problem solving skills and the ability to make sound judgments based on trade-offs for different solutions to complex problem constraints
● Defining and monitoring KPIs for product/content/business performance and identifying
ways to improve them
● Should be a strong advocate of data driven approach and drive analytics decisions by doing user testing, data analysis, and A/B testing
● Help in defining the analytics roadmap for the product
● Working with stakeholders, including Customer Support team, Customer Success team and senior executive management to address customer/product problems effectively.
● Providing regular reports to the management on product performance and issues.
● Managing prioritization and trade-offs between customer experience, business impact and product performance.
● Working with the PM team during the sprint releases to help enhance the product with
long-term solutions for product issues.
● Driving the collection of new data that would help build the next generation of algorithms
(E.g. audience segmentation, contextual targeting)
● Explain trends across data sources, potential opportunities for growth or improvement, and data caveats for descriptive, diagnostic, predictive (including forecasting), and prescriptive data projects
● Develop user archetypes and build dashboards to demonstrate their usage patterns
● Capture and document data user stories, use cases, and workflows
Job Profile: SEO Specialist
Department: Marketing
Location: Goregaon, Mumbai
Overview:
The SEO specialist is responsible for driving organic and overall traffic and improving search engine
visibility for the brand. The role requires deep expertise in search engine optimisation, a data-driven
approach, and the ability to execute a comprehensive SEO strategy across all digital channels.
Key Responsibilities:
Develop and execute a comprehensive SEO strategy that aligns with the brand's marketing and
business objectives
Conduct keyword research and analysis to inform content creation and optimisation efforts
Optimise website structure, content, and metadata to improve search engine visibility and drive
organic traffic
Monitor and analyse search engine rankings, traffic patterns, and conversion data to inform and refine
SEO efforts
Stay up-to-date on industry trends and best practices, and incorporate them into SEO strategies
Collaborate with the Marketing Manager, content writers, and designers to ensure all digital assets
are optimised for search engines
Communicate the value of SEO to internal stakeholders and educate them on best practices
Measure and report on the success of SEO initiatives and use data to inform future optimisation
efforts
Key Performance Indicators (KPIs):
Organic and overall traffic growth
Search engine rankings for target keywords
Bounce rate and time on site metrics
Conversion rate and lead generation metrics
Return on investment (ROI) of SEO initiatives
Search engine visibility and website performance, as measured by tools such as Google Analytics and
Search Console
Qualifications:
Bachelor's or master s degree in Marketing, Communications, Computer Science, or a related field
3+ years of experience in SEO, with a proven track record of success
Deep expertise in search engine optimisation, including keyword research, on-page optimisation, link
building, and analytics
Experience with website architecture and development and the ability to collaborate with developers
and designers to implement SEO recommendations
Strong analytical skills, with the ability to use data to inform and refine SEO strategies
Excellent project management skills, with the ability to manage multiple projects and deadlines
Marketing - Hiring
Strong written and verbal communication skills, with the ability to educate and communicate the
value of SEO to internal stakeholders
Ability to work independently and as part of a team
We are looking for an experienced Backend Engineer to join our Technology team. You will be responsible for the server-side of our web applications. You’ll be working closely with our engineers to ensure system consistency and improve user experience.
You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.
Skills and Expertise
- Strong experience with backend technologies (PHP / Laravel framework)
- Deep understanding of REST API design and WebSockets
- Confident handling of Git, IntelliJ/Eclipse, Docker and/or Kubernetes, Maven, Jenkins or comparable tools
- You have knowledge in the development of a micro service architecture with modern technologies
- Apply software best practices such as CI/CD, TDD and clean code principles
- Eager to learn new technologies and concepts and aspiration to constantly improve yourself
- Experience in working with APIs, both third-party and custom written
- Good understanding of applications building and debugging with reusability and modularity in mind
- A structured, creative, and solution-oriented way of working
Responsibilities
- Work with development teams and product managers to ideate solutions
- Design client-side and server-side architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software
- Create security and data protection settings
- Build features and applications with a mobile responsive design
- Write technical documentation
- Work with data scientists and analysts to improve the product
Key Responsibility Areas:
- Design, build and deliver Enterprise software solutions.
- Write code with standards and conventions and follow best practices.
- Encourage and lead innovation and solid lifecycle processes.
- Collaborate with development teams on work definition, estimation and prioritization
- Lead and grow as a professional software engineer.
- Full ownership of product deliveries and mentoring junior team members.
- Preparing curriculum to train junior developers for Java Web Development
- Strong client interactions to provide excellent Quality of Service.
- Owning the code base and making sure all code is reviewed and is of very high quality.
- Write and modify coding conventions and standards documents for all development
Required Skills:
Technologies/Frameworks –
- Core Java, J2EE,
- Spring Core and Spring MVC, Sprint Boot, Spring Security,
- JDBC, Hibernate, RESTful APIs, SOAP WebServices
- Knowledge of JavaScript, JQuery, AJAX, HTML5, and CSS3, Angular is added advantage
- Junit or Mockito frameworks
- Maven, Git
- Knowledge Data Structures,
- SQL, MySQL
- Designing relational database schemas
- Basics of AWS, Cloud, Microservices
- Must have strong knowledge and experience in Agile based software development methodologies. Knowledge of an Agile tool like Jira.
- Strong knowledge of working in Integrations of 3rd party APIs and creating the new APIs.
- Must have good knowledge of creating Flow diagrams, UMLs and all the required documentations.
- Domain Preference
- BFSI, FinTech
The Lead Quality Assurance (QA) Engineer will be responsible for developing and maintaining a best-in-class QA process to ensure the highest quality of software products.
This individual will work with the development team to define, design, and maintain comprehensive test plans and test cases, develop automation frameworks, and execute tests.
Essential Duties and Responsibilities
• Lead the development and implementation of a comprehensive QA process to ensure the highest quality of software products.
• Design and develop automated test plans, test cases, and test scripts.
• Execute tests and document results.
• Develop and maintain automation frameworks.
• Identify, document, and report software defects.
• Work with the development team to define, design, and maintain comprehensive test plans and test cases.
• Participate in design reviews and provide feedback on product design specifications.
• Monitor product quality on an ongoing basis and provide feedback to the development team on areas of improvement.
• Stay current with the latest technologies and trends in software development.
• Provide technical guidance and leadership to other QA engineers.
• Design and Build cross-platform mobile apps for Android and IOS using Flutter.
• Translate and Build the designs and Wireframes into high-quality responsive UI code.
• Experience in submitting mobile applications to Play Store and App Store.
• Experience with version control tools like Git/Bitbucket.
• Experience with any of the state management solutions like Bloc, Provider, Mobx, etc. knowledge About firebase.
• Mobile app architecture design and optimization.
• 1+ Years of active development in Flutter (Dart)
Responsibilities
• Develop new features using Flutter
• Create reusable widgets and components
• Work on bug fixing and improving application performance.
• Help maintain code quality, organization, and automatization
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Immediate joiners are more preferred.
Roles and Responsibilities:
- Perform day-to-day management of campaigns, including oversight of bid recommendations, execution details, and budgets.
- Conduct thorough keyword analysis by: creating keyword lists, analyzing search volume, and making recommendations.
- Experiment with new platforms and channels.
- Ensure ads are creative and displayed appropriately.
- Monitor costs and return on investment (ROI).
- End to End campaign management & setup.
- Continual testing and optimization.
Skills and Qualifications:
- Bachelor’s degree required.
- 1-2 years of experience in Google Campaigns.
- Relevant previous experience and success within a similar PPC or Digital Marketing focused role.
- Google Ads and Google Analytics certified.
- Current knowledge of Google Analytics and other digital marketing software and tools.
- Strong analytical ability and experience to work with a variety of data sources.
- Strong Excel experience.
- Ability to communicate effectively.
At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.
As the primary person responsible for operations, we think it will be a great fit if -
- You previously worked in supply chain or operations where hardware was being built and have prior experience dealing with overseas vendors.
- You have a mechanical background and take care of the QA of the product being built for mass adoption of Crypto.
- You do not shy away from taking responsibility and are comfortable doing everything non-technical.
If we decide to work together, we believe you would be a key team member who helps the company achieve the hockey stick growth that it needs to succeed.