Application Support Engineer

This role is for a passionate and meticulous Test Engineer, with a strong focus on ensuring a better customer experience through the hands-on implementation of QA best practices.

• Designing test strategies, covering functional and non-functional requirements, planning, execution, reporting, and automating
• 100% automation accountability
• Multitask on release deliverables, customer issues, stakeholder management
• Ensuring traceability matrix processes between requirements, test design, and test cases artifacts to achieve 100% customer requirements coverage
• Plan and achieve code coverage targets via test design and test automation
• Prompt and meticulous in reporting the status of ongoing tasks/deliverables
• Challenging the status-quo, responding to opportunities/organization needs, showing proactive accountability with a strong focus on fundamentals of Test engineering

Mandatory skills:

• Deep understanding of SaaS/Web-based applications/ Micro Services architecture
• Strong in fundamentals of Functional and Non-functional testing concepts (Reliability, Stress, Load, Limits, Performance, Scalability, Usability, Security, Configuration/Compatibility, ad-hoc, etc.)
• Automation :
  Selenium (Java)  OR  
  API testing (Jmeter, RestAssured)
• SDLC, STLC (Agile), JIRA, Defect Life Cycle
• At least 5+ years of experience in tech product companies.
• BE/BTech/MTech graduate

PSQs:

• Are you willing to work as a 100% hands-on Individual Contributor?
• Do you have hands-on experience in test design strategies, covering both Functional and Non-functional testing?
• How many years of hands-on automation experience do you have?
• Please specify scripting languages and tools.
• Are you flexible to work from the office (Bangalore) as and when needed, in a hybrid model?

You will work with a top-notch tech team and report to the engineering head.

About the brand:

Think9 is a brand co-creation platform that transforms powerful ideas into authentic, profitable, and experience-led brands that can define the future of brands in key consumption categories like fashion and lifestyle; food and FMCG, home and decor and beauty and wellness. We are a team of experienced entrepreneurs, marquee investors, and industry professionals who have expertise and experience in building some of the most popular brands in the country. We partner with passionate entrepreneurs to combine our collective learning and experience with data science, digital ethnography, and technology platforms to build brands that connect to the new generation of Indian consumers.

What you’ll be doing?

• Working knowledge of Shopify platform, as well as exposure to application development and the use of storefront APIs to extend Shopify functionality.

• Strong knowledge of liquid programming language and experience in development and application of custom/bespoke Shopify theme and modify  the pre-existing template(s)

• Collaborating with the UX and UI design teams to produce seamless, robust, and responsive frontend user experiences

• Manage multiple projects simultaneously, and be able to address their specific needs and  requirements at a moment's notice

• Understand business needs that drive project features & functions and provide internal consultation

• Proficiency in and understanding of best practices for HTML5, CSS, JavaScript/jQuery

• Have experience in migrating the e-commerce ecosystem in Shopify, Integrating third-party systems and Shopify supported apps

• Strong understanding of the e-commerce principles and the associated technology/tools

• Comfortable using version control systems (Bitbucket/GitHub)

• The ability to use Shopify Plus features including scripts and flow to best utilize the front and backend capabilities of the Shopify platform in building, launching and maintaining Shopify web-stores

• Strong skills in MySQL, CSS, HTML5, jQuery, JavaScript, Web Services

• Knowledge of additional platforms will be a plus

• Strong Object-Oriented Programming concepts

What you’ll bring?

• Education: Bachelor's Degree in IT, Computer Science, Computer Programming, or a similar field

• 3-5 years of experience developing within the Shopify 

• 3-5 years of experience in front-end technologies including, but not limited to, JavaScript, AJAX,HTML, CSS, SASS, XML

• Strong hands-on experience in daily eComm execution and process optimization

• Interest in staying current and applying the most current best practices

• Able to work effectively in a fluid, fast-paced environment.

Work Mode: Hybrid (2 days WFO)

We are looking for a Data Engineer who is a self-starter to work in a diverse and fast-paced environment within our Enterprise Data team. This is an individual contributor role that is responsible for designing and developing of data solutions that are strategic for the business and built on the latest technologies and patterns,regional and global level by utilizing in-depth knowledge of data, infrastructure, technologies and data engineering experience.

Responsibilities

· Design, Architect, and Develop solutions leveraging cloud big data technology to ingest, process and analyze large, disparate data sets to exceed business requirements

· Develop systems that ingest, cleanse and normalize diverse datasets, develop data pipelines from various internal and external sources and build structure for previously unstructured data

· Interact with internal colleagues and external professionals to determine requirements, anticipate future needs, and identify areas of opportunity to drive data development

· Develop good understanding of how data will flow & stored through an organization across multiple applications such as CRM, Broker & Sales tools, Finance, HR etc

· Unify, enrich, and analyze variety of data to derive insights and opportunities

· Design & develop data management and data persistence solutions for application use cases leveraging relational, non-relational databases and enhancing our data processing capabilities

· Develop POCs to influence platform architects, product managers and software engineers to validate solution proposals and migrate

· Develop data lake solution to store structured and unstructured data from internal and external sources and provide technical guidance to help migrate colleagues to modern technology platform

· Contribute and adhere to CI/CD processes, development best practices and strengthen the discipline in Data Engineering Org

· Mentor other members in the team and organization and contribute to organizations’ growth.

Soft Skills

· Independent and able to manage, prioritize & lead workloads

· Team player, Reliable, self-motivated, and self-disciplined individual capable of executing on multiple projects simultaneously within a fast-paced environment working with cross functional teams

· Strong communication and collaboration skills, with the ability to work effectively in a team environment.

Technical Skills

· 8+ years’ work experience and bachelor’s degree in Information Science, Computer Science, Mathematics, Statistics or a quantitative discipline in science, business, or social science.

· Hands-on engineer who is curious about technology, should be able to quickly adopt to change and one who understands the technologies supporting areas such as Cloud Computing (AWS, Azure(preferred), etc.), Micro Services, Streaming Technologies, Network, Security, etc.

· 5 or more years of active development experience as a data developer using Python-spark, Spark Streaming, Azure SQL Server, Cosmos DB/Mongo DB, Azure Event Hubs, Azure Data Lake Storage, Azure Search, Azure Data factory and Azure synapse analytics, Git Integration with Azure DevOps, etc.

· Experience with designing & developing data management and data persistence solutions for application use cases leveraging relational, non-relational databases and enhancing our data processing capabilities

· Experience with building, testing and enhancing data curation pipelines and integrating data from a wide variety of sources like DBMS, File systems, APIs and streaming systems for various KPIs and metrics development with high data quality and integrity

· Experience with maintaining the health and monitoring of assigned data engineering capabilities that span analytic functions by triaging maintenance issues; ensuring high availability of the platform; monitoring workload demands; working with Infrastructure Engineering teams to maintain the data platform; serve as an SME of one or more application

· 3+ years of experience working with source code control systems and Continuous Integration/Continuous Deployment tools                                                 

We are looking for a talented and competitive Sales Development Representative who thrives in a quick sales cycle environment. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. The ideal candidate must be a pro at using Linkedin, Sales CRM, Email and comfortable making connections via Skype chats or calls every day.

Job Responsibilities:

• Learn & understand our products and our prospective clients well.

• Understand customer pain points, requirements and correlate ZapInventory & ZapApps.io solutions and customer requirements.

• Source new sales opportunities through outbound reach, cold emails, skype chats or phone calls or anything to reach out to prospective customers.

• Respond, engage and qualify inbound leads and inquiries.

• Engage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account intelligence.

• Execute planned sales activities and develop a target list of high potential new customers.

• Resolve customer complaints regarding sales and services.

• Achieve monthly & quarterly quotas.

• Perform effective online demos to prospects.
  Manage customer queries on Intercom (or other chat tool we might be using) and email.

Requirements:

• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.
• Ability to make focused efforts to close deals. The ideal candidate should be strategy driven with a research-based approach.
• Proven sales development experience, preferably at an Internet startup or SaaS industry.
• Savvy with LinkedIn sales navigator, and CRM tools.
• Proficient with corporate productivity and web presentation tools.
• Ability to multitask, prioritise and manage time effectively.

Additional Responsibilities: We also expect this person to handle our SEO management task which includes working with bloggers and digital media executives.

• Collaborate with Dev, QA and Data Science teams on environment maintenance, monitoring (ELK, Prometheus or equivalent), deployments and diagnostics
• Administer a hybrid datacenter, including AWS and EC2 cloud assets
• Administer, automate and troubleshoot container based solutions deployed on AWS ECS
• Be able to troubleshoot problems and provide feedback to engineering on issues
• Automate deployment (Ansible, Python), build (Git, Maven. Make, or equivalent) and integration (Jenkins, Nexus) processes
• Learn and administer technologies such as ELK, Hadoop etc.
• A self-starter and enthusiasm to learn and pick up new technologies in a fast-paced environment.

Need to have

• Hands-on Experience in Cloud based DevOps
• Experience working in AWS (EC2, S3, CloudFront, ECR, ECS etc)
• Experience with any programming language.
• Experience using Ansible, Docker, Jenkins, Kubernetes
• Experience in Python.
• Should be very comfortable working in Linux/Unix environment.
• Exposure to Shell Scripting.
• Solid troubleshooting skills

We are looking for experts who can authoritatively write How-to guides, tips, and tricks for iPhone, Mac, Windows, Video Games, and the web in general.

The job requires you to have the following skills:

• You must be a computer geek. That kind of person who is the source of all things tech in the family.
• You must be able to write and explain tech in a way that is understandable to even non-expert users.
• You must have solid English writing skills.

Below are a few examples of the kind of work we expect you to do:

• https://allthings.how/how-to-use-snap-camera-filters-in-microsoft-teams/">How to Use Snap Camera Filters in Microsoft Teams
• https://allthings.how/how-to-enable-and-use-breakout-rooms-in-zoom/">How to Enable and Use Breakout Rooms in Zoom
• https://allthings.how/best-ai-writing-assistant-apps/">Best AI Writing Assistant Apps and Tools of 2020
• https://allthings.how/how-to-freeze-your-screen-on-google-meet/">How to Freeze your Screen/Camera on Google Meet
• https://allthings.how/how-to-scan-documents-using-files-app-on-iphone/">How to Scan Documents using Files app on iPhone
• https://allthings.how/how-to-intelligently-block-websites-in-chrome-and-microsoft-edge/">How to Intelligently Block Websites in Chrome and Microsoft Edge
• https://allthings.how/how-to-change-dns-server-easily-on-a-windows-10-pc/">How to Change DNS server easily on a Windows 10 PC

Think you're a good fit for the job? Let's talk.