Work directly with clients to provide rapid and accurate analysis of production issues (including solution tracking).
Answer customer questions, file bugs, and reproduce, troubleshoot, resolve, and escalate issues as necessary.
Own and drive customer issues from start to finish.
Become an expert on a given product domain from both a business and technical standpoint.
Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.
Minimum Requirements:
BS or MS in Computer Science, Engineering, or related. We will also consider other significant technical experience.
Minimum of 7 years of application support experience.
Strong Oracle SQL, PL/SQL skills required.
Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS (Financials). Other ERPs can also be considered.
Excellent spoken and written English. All customer communications are in English.
Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
Ability to work with a global teams and build strong cross-functional relationships.
Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!
Problem-solving capabilities as well as excellent customer service skills.
Ability to take ownership and follow through on client issues until resolution.
Ability to effectively communicate and coordinate with peers and senior management as required.
Strong organizational skills, attention to detail and technical judgment.
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Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!
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Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Ashish Gupta
Gen AI Engineer - Fractal Analytics
The process was smooth, and the team was incredibly supportive. A special mention to Eman, who was exceptional - always available with updates and consistently following up with the Fractal team. Her support made the journey seamless.
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Senior Software Developer - Bits In Glass
It was a great experience with Cutshort. I would not believe that apart from Naukri and LinkedIn, we could land jobs. But I did through Cutshort.
Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!
Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Ashish Gupta
Gen AI Engineer - Fractal Analytics
The process was smooth, and the team was incredibly supportive. A special mention to Eman, who was exceptional - always available with updates and consistently following up with the Fractal team. Her support made the journey seamless.
Parth Lukhi
Senior Software Developer - Bits In Glass
It was a great experience with Cutshort. I would not believe that apart from Naukri and LinkedIn, we could land jobs. But I did through Cutshort.
Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!
Driving the cloud Solutioning ( AWS, Azure , Hybrid Cloud) activities for large complex deals which involve multiple service lines and / or technology domains
Drive the translation of complex business initiatives into innovative business- technology solutions and ensure consistency across traditional solution boundaries
Work with Internal stakeholders, Customer stakeholders and Project Managers to understand inefficiencies in clients existing business processes and applications and recommend solutions
Supports the Global Sales Lead in engaging with senior level customers in either first meetings, or early stages to help shape and design early propositions, assisting to build the pipeline
Ensure that the solution translated from business objectives is fit for purpose and clearly demonstrates value for money. The solution executive should be able to be confidently explain this to CxO level customer
Lead a bid team, combining on- shore and off- shore solution architects to design an affordable, innovative solution which meets a clients requirements and business needs. This solution should fit within the affordability target set together with the Global Sales Leads
Define solution value proposition and transformational direction which build on the synergies and benefits across service offers
Provide expertise on commercially structuring deals to differentiate from the competition
Excellent understanding of the competitor landscape, providing insight into the sales plan on how to beat competition
Work alongside Global Sales Leads, generating future pipeline
Ensure that the proposed solution covers strategy, partners (such as AWS, Azure, Google, Hybrid Cloud), stakeholder management as well as the actual solution covering Business, Application and Infrastructure as well as commercial aspects (in terms of value for money and not commercial costing etc.)
Consultative approach, strong business acumen and commercial awareness, with the ability to translate business issues into relevant technical solutions and competitive propositions
Recent experience in working for a Tier 1/2 Technology Services Provider or major Cloud Services provider in a pre- sales solutioning role
Proficient in the Pre- Sales Solutioning Process lead by 3rd Party Advisors
Prior experience leading, costing and implementing large complex Infrastructure Technology Outsourcing (ITO) pursuits, preferably 50M TCV with a large technology transformation component i.e. workload migration to Public Cloud, data center consolidations, etc.
Strong proficiency creating business willing solutions aligned with key market growth areas; Public/Hybrid Cloud, Cyber security
Demonstrated ability to communicate (written verbal) effectively and to influence at CxO level
Cloud Skills
Experience and/or Certification: AWS - Solution Architect, Microsoft - MCSA/MCSE would be advantageous
We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!
Position: Customer Support L1
Experience Level: 1+ Years
External Skills And Expertise
Skills & Knowledge Required:
1. This role involves developing strong customer relationships and responsible to resolve queries of the customers via Call/chat within the assigned TAT/SLA 2. This role involves providing notifications to the clients and assisting with any queries they may have via Calls. 3. Following a standard Call/Chat flow and query handling process. 4. Manage and take Ownership of the resolution process for all customer related issues. 5. Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat 6. Using define resources and specific company tools to support the customer by answering questions and escalating to respective teams if needed for further support.
Duties & Responsibilities:
1. At least one year of customer handling experience via Call/Chat. 2. Ready to work in rotational shifts. 3. Effective communication, reading and writing English communication skills. 4. Excellent time management skills, attention to detail and the ability to multi task 5. Competent in MS office and web browser environments. 6. Confident to handle assign responsibility. 7. Qualification - Any Graduate/Under graduate. 8. Comuter proficency needed (Semi technically knowledge required)
Employment Mode: Contract to hire (Full time opportunity)
A developer is responsible for several Java-related duties throughout the software development lifecycle, from concept and design to testing. The developer is required to create user information solutions through the development, implementation, and maintenance of Java-based components and interfaces.
Responsibilities:-
Contribute to all stages of software development lifecycle
Design, implement and maintain Java-based applications that can be high-volume and low-latency
Analyze user requirements to define business objectives
Envisioning system features and functionality
Define application objectives and functionality
Ensure application designs conform with business goals
Develop and test software
Identify and resolve any technical issues arising
Create detailed design documentation
Propose changes to current Java infrastructure
Develop technical designs for application development
Develop multimedia applications
Write well designed, testable code
Conducting software analysis, programming, testing, and debugging
Manage Java and Java EE application development
Develop documentation to help users
Transforming requirements into stipulations
Prepare and produce releases of software components
Support continuous improvement, investigating alternatives and technologies, and presenting for architectural review
A Technical Project Manager is responsible for providing project planning and management for established initiatives on behalf of company with all publisher partners. He/She will ensure that projects are managed and completed to specification, within an established time frame. He/She will represent company as expert regarding technology concerns raised by partners. Individuals who work well in a collaborative environment and pay meticulous attention to detail tend to excel in the position of Technical Project Manager. Preferably have experience of working with SSP/ DSP.
Responsibilities • Support Manager/Director in owning and developing strong relationships with the partners and key stakeholders at all levels • Manage partner onboarding and implementation process including product, channel and partner activation, campaign launches, and ad-hoc projects • Coordinate resource management and allocation and control activities across teams to ensure projects are delivered on-time and on budget • Serve as the main point of contact for delivery and activation questions from the partner and issue resolution as needed. (i.e. communication and expectation setting, raising tickets) • Understand and communicate relevant new products, features, and capabilities as they become available and ensure successful deployment and activation with your partners • Lead Client Training (facilitating training programs, if required along with Directors)
Qualifications
Bachelor’s degree
4+ years of work experience
Understanding of adtech platforms and ideally have had hands on exposure with a DSP & SSP
Experience with marketing campaign design, campaign management, and analysis preferred
Diligent work ethic. Must be self-motivated and able to take the initiative to get the job done
Collaborative mindset - able to partner with partners externally
Strong customer facing communication skills, both written and verbal
Our Story:
Enterprise Software and beer. Two things our founding team is super passionate about.
After breaking our heads on complex buggy ugly, legacy software for donkey's years, 3 Beer Aficionados got together with the “enough is enough, let’s build some sh*t that really works and is simple” idea.
Started in 2011 in a bar cum co-working space, Kapture CRM today is a growing family of 200+ folks working with 500+ awesome customers in 12 countries. Like all good things, we took our time to grow, but boy, do our customers love us!
Job Summary:
We’re seeking qualified Pre sales specialist to extend our global reach through exploration of new and untapped business opportunities and relationships.
Our ideal candidate will be trusted to dive right in, take the lead, use initiative, and help build and maintain the brand that we are! Highly skilled at sales and business operations, this person will join and inspire a team of like-minded go-getters to achieve our company vision.
It is the perfect job if you like working with people and enjoy an ever-changing work environment.
We are offering superb career growth opportunities, great compensation and benefits.
Roles & Responsibilities:
• Generate new leads, identify and contact decision-makers, screen potential business opportunities.
• Co-ordinate & book appointments for the sales team with the emphasis of high quality leads.
• Identify trends & customer needs, building a short/medium/long-term pipeline along with sales team.
• Being familiar with initiating cold calls to potential customer database.
• Maintaining & updating existing customer databases.
• Collaborate with sales team in gaining complete understanding of specific goals, objectives & audiences.
• Evaluate key performance indicators, provide on-going reports and communicate insights.
• Understanding that strategy, relationship management, and sales ultimately fuel the company’s growth path.
Skills & Qualifications:
• Exemplary Communication skills.
• Admirable written & interpersonal skills.
• Working Experience with sales techniques.
• Proven ability to plan & manage resources.
• Strong Leadership, communication, logic, innovation, and collaboration skillset is preferred.
If you have the will, we have the way. Be a part of a fast growing company. Kapture powers 500+ companies globally.
We make products that help us progress towards a sustainable future using connected hardware & renewable energy.
Our products are designed with simplicity, functionality and longevity in mind. As a team we look to inspire and bring out the best in eachother.
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Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!
Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Ashish Gupta
Gen AI Engineer - Fractal Analytics
The process was smooth, and the team was incredibly supportive. A special mention to Eman, who was exceptional - always available with updates and consistently following up with the Fractal team. Her support made the journey seamless.
Parth Lukhi
Senior Software Developer - Bits In Glass
It was a great experience with Cutshort. I would not believe that apart from Naukri and LinkedIn, we could land jobs. But I did through Cutshort.
Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!
Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Ashish Gupta
Gen AI Engineer - Fractal Analytics
The process was smooth, and the team was incredibly supportive. A special mention to Eman, who was exceptional - always available with updates and consistently following up with the Fractal team. Her support made the journey seamless.
Parth Lukhi
Senior Software Developer - Bits In Glass
It was a great experience with Cutshort. I would not believe that apart from Naukri and LinkedIn, we could land jobs. But I did through Cutshort.
Apoorv Pandey
Sr. Mobile Developer - Prismberry Technologies Pvt Ltd
The entire journey, right from the interview process to the onboarding, has been absolutely seamless and delightful. Every step was meticulously planned and executed with such precision that it made the experience not just smooth but genuinely enjoyable. Kudos to the team!