Performance Marketing Lead-VC backed Growth Platform

About the Role

We are looking for a Customer Success Analyst who can work closely with Agile/Scrum teams and bring customer insights into product development. This role will act as a bridge between customers, product, and engineering teams by leveraging data from customer success platforms like Planhat.

Key Responsibilities

• Collaborate with Scrum teams (Product Owner, Developers, Scrum Master) during sprint planning and reviews
• Bring customer insights, feedback, and product usage data into backlog prioritization
• Monitor customer health scores, adoption metrics, and churn risks using tools like Planhat or Gainsight
• Translate customer challenges into actionable user stories and requirements
• Track feature adoption post-release and provide feedback to product teams
• Work closely with Customer Success, Sales, and Support teams to ensure alignment
• Maintain and analyze customer data in CRM tools like Salesforce or HubSpot
• Support renewal and retention strategies by identifying at-risk accounts

Key Requirements

• 5+ years of experience in Customer Success / Business Analysis / Product Support / Account Management
• Basic understanding of Agile / Scrum methodologies
• Experience with Customer Success platforms (Planhat, Gainsight, or similar)
• Strong analytical and problem-solving skills
• Ability to interpret customer data and convert it into actionable insights
• Good communication skills to work with cross-functional teams
• Experience working in SaaS or product-based environments preferred

Good to Have

• Exposure to Agile tools (Jira, Confluence)
• Experience with product analytics tools (Mixpanel, Amplitude)
• Understanding of customer lifecycle management and SaaS metrics (churn, retention, LTV)
• Exposure to accessibility and inclusive product design

What we are looking

• You must have experience in Python, including development of microservices using flask/fastapi/sanic.
• You hold knowledge of at least one Python web frameworks
• You have experience in NoSQL databases such as MongoDB
• You are familiar with relational databases and unstructured data.
• You are familiar with some ORM (Object Relational Mapper) libraries.
• You have prior exposure to code versioning tools such as Git.
• You understand fundamental design principles behind a scalable application

Good to have

• Experience in cloud services such as AWS
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Understanding of the threading concepts in Python and multi-process architecture

What you'll do

• Create database schemas that represent and support business processes
• Integrate multiple data sources and databases into one system.
• Develop and integrate RESTful APIs and services for business use cases
• Perform unit and integration tests on developed modules

Company: Snaptics

Job title: UI UX Designer

Job type: Full time

Location: Hyderabad

Work schedule: 6 days (week end off)

Shift timings: 10:00am-6:30pm

Eligibility: Any degree

Experience:1+years

UI UX Designer Role

Certain things are mentioned in UI/UX designer job descriptions as UI/UX designer roles: 

• Evaluate and collect all user requirements, and collaborate with product engineers and managers.
• To illustrate design concepts, use sitemaps, process flows, and storyboards.
• Create graphic user interface elements such as tabs, widgets, and menus.

UI/UX Designer Job Responsibilities

• Collect and evaluate user requirements with the help of product managers and engineers.
• Use storyboards, process flows, and sitemaps to illustrate design concepts.
• Menus, tabs, and widgets are examples of graphic user interface elements.
• Make page navigation buttons and search fields.
• Create UI mockups and prototypes that clearly show how sites work and look.
• Make unique graphic designs. 
• Rough draughts should be prepared and presented to internal teams and key stakeholders.
• Identify and resolve UX issues.
• Make layout changes based on user feedback. Follow font, color, and image style guidelines.
• 
  
• Design Tools
• UI/UX designers use a variety of design tools and software to create mockups, prototypes, and final designs. Common design tools include Adobe XD, Sketch, Figma, InVision, Axure RP, and more.
• By mastering these skills, UI/UX designers can create exceptional digital experiences that delight users and drive business success.

Deliverables:

Manage Social Channel Strategy, Ideation and Programming 

• Oversee and execute social media calendars, brand guidelines, best practices, promotional  campaigns, and day-to-day social media activities while optimizing the brand's presence on all 

relevant social media platforms. This includes upcoming news (funding announcements, IPOs, media coverage) and thought leadership content, and amplification of portfolio content when  appropriate

• Conceptualization and execution of social media content as per the brand's tonality

• Ensure on-time and efficient realization of day-to-day and monthly goals set for the team.

• Develop social media campaign strategy for content launches, company exits/milestones, and events

• Draft social copy and create social graphic assets in Canva, and/or videos tailored for relevant social media, review edits and finalize assets

• Monthly report detailing social performance with insights and recommendations

• Make recommendations for team to improve their social presence

• Social monitoring and listening – listen to relevant conversations, see where we can opportunistically plug in, flag content deficits

Responsibilities:

• Educating customers about our business solutions.

• Presenting product to prospective clients.

• Negotiate agreements and keep records of sales and data.

• Closing customer contracts and generating new sales.

• Using automation tools to track progress and report goals.

• Analyzing consumer needs and developing innovative solutions.

• Remain in regular contact with your clients to understand and meet their needs.

Qualifications:

•Experience in the field of Saas
Strong interpersonal skills. Must be able to negotiate and problem-solve.

• Knowledge of current marketing and advertising trends and best practices.

• Strong leadership and decision-making skills.

• Demonstrable business acumen and a deep understanding of business sales processes.

• Proven experience as an Account Executive, or similar sales/customer service role

• Knowledge of market research, sales and negotiating principles

• Excellent communication/presentation skills and ability to build relationships

• Organizational and time-management skills

• Enthusiastic and passionate

Why should you join us?

We at Fieldproxy provide more than just a startup experience. Some of the perks you will be getting include:

1. Competitive Salary

2. Company paid Health Insurance

3. Friendly and supportive work culture

4. Other perks such as free snacks and an informal dress code

Our client acts as an all-in-one OKR platform that focuses on aligning the client’s strategic priorities, projects and goals and thus to drive exceptional results & culture, without changing the team's behaviours. Some of their products include OKR software, performance reviews, engagement insights, 1:1 meetings, CoffeeConnect etc. They have served 500+ companies from 60+ countries. Some of their clients are Dunzo, Plum, Udaan, KhataBook etc.

Headquartered in San Francisco, California, our client was founded in 2018 by well-experienced entrepreneurs, one of whom is an IIT-Delhi graduate and the other is a NIT, Trichy graduate.

• Partnering with Customer Success team to establish relationships with current account contacts, ensuring smooth transition of closed deals
• Confidently networking within customer accounts to identify opportunities and navigating throughout the organization
• Qualifying leads, converting to opportunities and closing deals for new business in existing customer accounts while maintaining visibility over overall account activity
• Presenting demo software platform to various industries and executives
• Conducting market research to identify selling possibilities and evaluating customer needs
• Leveraging internal resources to help accelerate sales process or mitigate risk
• Ensuring sales processes and documentation are accurate and timely for transparency throughout the account team
• Collaborating with Marketing by providing feedback and input on customer marketing campaigns

What you need to have:

• At least 4-10 years of inside sales experience, particularly for a SaaS product selling in India market
• A positive and energetic personality, excellent listening skills, and professional presentation skills
• Ability to explain cloud software and technical concepts to a wide-ranging audience
• A proven track record. You can't wait to tell us how awesome you are at generating new business    

Job description:  

• Create product design on Salesforce.com platform using Classic Salesforce and Salesforce Lightning.
• Good knowledge of Salesforce Lightning Framework.
• Build-in Salesforce plug-ins and connectors.
• Build/Enable complex customizations of the CRM application and Deployment in the Salesforce ecosystem.
• Build the code according to the Technical Specifications, Detailed Design, Maintainability, and Coding and Efficiency standards.
• Must have Good Knowledge of Apex Triggers, Batch Classes, and Schedulers.
• Must have Experienced in Mentoring the People in Team.
• Integration using REST and SOAP.
• Experience in Salesforce Community cloud will be preferred.
• Experience in any Deployment Tool will be preferred.
• Client Communication capabilities will be appreciated

Candidate Profile:

• 2+ years minimum of relevant Salesforce development experience.
• At least one Salesforce certification in these areas - Architect / App Builder / Platform Developer.
• Should have good communication skills
• Should be B.E/B.Tech.
• Must be a Team Player.
• Should have leadership quality to manage a team, if required.

Perks/Benefits:

• Flexible working hours
• Openwork Culture
• Professional Development in the Workplace.
• Continuing education