SEO Executive

ROLE & RESPONSIBILITIES:

• To coordinate with the sales team to deliver proposals, solutions etc. (including Request for proposals, request for information, idea and solution generation, road-map creation, and more)
• Coordinate with the tech team to generate appropriate project estimates and to come up with execution timelines and milestones.
• Where relevant, support sales team by presenting solution to prospects and clients.
• Ensure that the proposed (technical) solution is suitable for development, its associated architecture and also get the timelines required to develop the proposed scope.
• To build knowledge repository for further business development.
• To prepare case studies of all projects.
• Be updated with latest industry and technology trends, and to market research.
• Conduct account specific research on key accounts.
• Create solution frameworks for industries / domain we choose to play in.
• Provide support to sales team for any presentations and collaterals on our service offerings.
• Create and maintain a catalogue of service offerings along with necessary collateral in terms of presentations, documents etc.

QUALITIES & QUALIFICATIONS:

- Strong communication skills, written as well as oral

- Good sense of design

- Strong analytical and problem-solving capabilities

- Familiarity with digital technologies (trends, key players, and more) as well as with software -

developmentprocess, methodologies, standard practices and conventions, and so on.

- MBA from a reputed institution

- Strong research skills, especially with regard to scanning financial reports, industry data trends,

and so on.

Job description:

•  New client acquisition, building new relationships and increasing depth in existing relationships with clients.

•  Selling online broking accounts- Demat account, trading account.

•  Identifying customer needs, assessing their appetite and providing them investment options.

• Cross selling of financial products like Mutual Fund, Insurance, Bonds, etc.

• Achieving targets as assigned by the organization on a monthly basis.

• Migrating offline clients to do online trading.

• Regular updates to the immediate superior as a when required.

Qualification:

·        Graduate

Experience:

·        2-5 Years

Key Skills:

·        Good communication skills

·        Strong analytical skills

·        Customer orientation

Functional Area:

·        Sales

Customer Support Executive Responsibilities:

• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

• Excellent interpersonal and written and oral communication skills.
• Excellent computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.
• Fluent in English
• Office Work Location: Malad (East) Mumbai, Maharastra.

About Voiceoc

Voiceoc is a Delhi based Startup that is established with an aim to help healthcare companies globally offer unprecedented & personalized experience to their patients by bringing their services on WhatsApp using our very own Hybrid Intelligent System (HIS), which is a contextual combination of artificial & human intelligence.

Today, Voiceoc is trusted by leading healthcare companies of India & GCC including Max Healthcare, SRL, Aster Healthcare etc. and prominent investors of India & USA.

Responsibilities Include (but not limited to):

We are looking for a candidate who has 2-3 years of experience working in a B2B SAAS company as a ‘Client Success Associate’. The responsibilities include:

• Act as a Techno-Functional Consultant and maximize adoption of Voiceoc
• Assist & train Clients to use the system to its full extent and help them to resolve their support queries
• Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities
• Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices
• Analyzing Client data and helping them discover aspects of the product that are most beneficial to them
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Carrying out periodic health checks to avoid churn
• Keeping Clients updated on new features, and new products they might find useful
• Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals
• Upselling and cross-selling through review of Clients’ progress

Turtlemint is a technology platform (http://www.turtlemint.com/">www.turtlemint.com) that facilitates the entire process of researching, decision-making and buying insurance. Turtlemint is building a unique insure-tech platform which is enabling the transaction of complex products with a simple and intuitive interface. On the supply side, Turtlemint aggregates more than 25+ insurers and enabled three unique demand channels. First, direct to consumer channels where users buy insurance products. Second, a network of more than 35,000 agents across India who use the Turtlemint platform to sell insurance. Third, the SaaS version of the same platform for large financial institutes, consumer applications, etc. Now it is expanding into other financial products like mutual funds.

Turtlemint is founded by IIT/IIM graduates, ex-employees of top companies like ICICI Lombard, Yahoo, eBay, and Quikr. Our management team has to experience building and growing many successful technologies and consumer companies. Turtlemint is growing rapidly and it is already amongst the top three insurance platforms in India. We are a well-funded startup, backed by leading Venture Capitalists, and began our business operations in September 2015. We strongly believe that as a technology-led company we can truly disrupt the 'old economy' financial services businesses, a multi-billion dollar industry in India.

Turtlemint promises to offer an intellectually enriching and fun work environment, and an opportunity to work with smart and dedicated colleagues. Come make an impact on millions of users on an important but often ignored aspect of their life - financial security & freedom!

Job Description  

Position: Engineering Manager

Role:  Engineering Manager  

Experience: 8-15 years  

Location: Mumbai/Pune

Responsibilities

• Lead a team of engineers and product managers in the ideation and technical development of product
• Provide strategic and operational oversight for Enterprise software product development
• Work closely with business leaders to develop short and long-term strategies
• Manage business expectations, resolve conflicts, and keep businesses aligned
• Define the processes needed to achieve operational excellence in all areas, including project management and system reliability
• Experience scaling and managing 5-20 person teams
• Develop and drive execution on 6 months and 1-year road maps
• Drive innovation, establish new approaches in improving productivity
• Establish a metrics-based organization, develop key operational metrics and push for continuous improvement.
• Ensure system security, data integrity, and accuracy of financial records

Skillset and Experience

• 8+ years of experience in building Enterprise software
• 8+ years of experience with programming languages such as Java, PHP, Python, or C++
• 5+ years experience with agile systems development methodologies
• 4+ years of experience managing engineering teams including hiring/termination and performance management
• 3+ years of experience with either Spring Boot, Play Framework, Django, etc

Bachelors in Computer Science or a related technical field, or equivalent experience 

Finally, and most importantly, drive, energy, and motivation to succeed with delivering great customer experiences 

Bonus Qualification

• Experience developing financial products like insurance, mutual funds, etc
• Ability to understand the business logic
• Organizational and analytical skills

What you get: 

• To work in an early-stage consumer internet start-up in disruptive space  
• To directly work with the founding team of graduates from IIT/ IIM and experience at top internet brands like Yahoo/ eBay  
• Great culture and work with like-minded colleagues  
• Health Insurance for yourself and your family