Performance Marketing Lead

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

• Responsibilities
       - Responsible for implementation and ongoing administration of Hadoop
  infrastructure.
       - Aligning with the systems engineering team to propose and deploy new
  hardware and software environments required for Hadoop and to expand existing
  environments.
       - Working with data delivery teams to setup new Hadoop users. This job includes
  setting up Linux users, setting up Kerberos principals and testing HDFS, Hive, Pig
  and MapReduce access for the new users.
       - Cluster maintenance as well as creation and removal of nodes using tools like
  Ganglia, Nagios, Cloudera Manager Enterprise, Dell Open Manage and other tools
       - Performance tuning of Hadoop clusters and Hadoop MapReduce routines
       - Screen Hadoop cluster job performances and capacity planning
       - Monitor Hadoop cluster connectivity and security
       - Manage and review Hadoop log files.
       - File system management and monitoring.
       - Diligently teaming with the infrastructure, network, database, application and
  business intelligence teams to guarantee high data quality and availability
       - Collaboration with application teams to install operating system and Hadoop
  updates, patches, version upgrades when required.
      
  READ MORE OF THE JOB DESCRIPTION 
  Qualifications
  Qualifications
       - Bachelors Degree in Information Technology, Computer Science or other
  relevant fields
       - General operational expertise such as good troubleshooting skills,
  understanding of systems capacity, bottlenecks, basics of memory, CPU, OS,
  storage, and networks.
       - Hadoop skills like HBase, Hive, Pig, Mahout
       - Ability to deploy Hadoop cluster, add and remove nodes, keep track of jobs,
  monitor critical parts of the cluster, configure name node high availability, schedule
  and configure it and take backups.
       - Good knowledge of Linux as Hadoop runs on Linux.
       - Familiarity with open source configuration management and deployment tools
  such as Puppet or Chef and Linux scripting.
       Nice to Have
       - Knowledge of Troubleshooting Core Java Applications is a plus.

Developing and maintaining web applications that are optimised for various devices and browsers

Implementing responsive design and cross-browser compatibility for different screen sizes

Developing user-friendly and interactive web features such as buttons, forms, and menus

Using JavaScript libraries and frameworks such as React or Angular to build complex web applications and interactive features. In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux

PLUS WebAPI

Testing web applications to ensure they are bug-free and work seamlessly for the end-users.Experience with browser-based debugging and performance testing software is preferred

Excellent troubleshooting skills

WHO YOU ARE 

• To be successful in this role, you’ll need to have the following skills: ∙ Love for coding: A fanatic about writing beautiful and scalable code. ∙ A sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative and inventive.
• ∙ Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems. 
• ∙ Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers. ∙ Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact. 

KEY QUALIFICATIONS 

• ∙ BE/BTech in Computer Science or related field. 
• ∙ Minimum 3+ years of iOS application development. 
• ∙ Build iOS applications from scratch and have an understanding of working with 3rd Party frameworks using Cocoapod as a dependency manager. 

KEY SKILLS 

• ∙ Strong knowledge of iOS SDK, UIKit , Swift and having knowledge of socket.IO is a plus. 
• ∙ Familiarity with RESTful APIs to connect iOS applications to back-end services. ∙ Familiarity with Push Notification APIs. 
• ∙ Knowledge of the open-source iOS ecosystem and the libraries available for common tasks. 

• frames and using Agile methodology.
• Basic Azure server administration - Provide technical help during testing, development, and production.
• Discover, evaluate, and implement new technologies to maximize development efficiency - Design and implement complex, optimized algorithms with minimum time and space complexities

Requirements.

• Experience in .Net web development - Experience with C#, Angular Js, Angular2, SQL.

• Sound understanding of MVC design Pattern 

• Strong knowledge/understanding of OOPS concepts

• Experience with tools like Visual Studio, SQL Server, Git

• Good analytical and logical skills.

• Good written and verbal communication skills

• Passion for new technologies and innovations.

• Ability to grasp new concepts quickly.

• Takes initiative to uncover/develop solutions to potential problems

•  Ability to take on new projects and easily transition between tasks

• Team player who is receptive to coaching and adaptive to change

• Desire to excel and grow each day

• Strong knowledge of Web APIs, Typescript, ES6, ngrx

Nice to Have 

• Experience with of LESS, SASS, GULP and GRUNT. 

• Knowledge of VueJS

• .Net Framework and/or .Net Core
• Angular 2+, preferable Angular 10
• Experience with tools like Visual Studio, SQL Server, Git
• Material framework
• SASS
• Good technical aptitude
• Restful APIs
• Data structures and Algorithms
• Azure experience including Azure functions etc.
• Azure Devops

As an Architect, you would be expected to:

• Own the overall architectural decisions, design, and development of technology.
• Lead a multi-disciplinary team responsible for the full lifecycle of product development and testing.
• Play a significant role in the career development of others. Work with engineering teams to provide continuous architecture and design mentor-ship / leadership and be a source of support that ensures successful product delivery and operational excellence in production.
• Actively participate in design reviews, improve product delivery and align teams across the organization towards coherent architectural strategies.
• Deliver artifacts that set the standard in your organization for engineering excellence, from designs to algorithms to implementations.
• Help others understand when it is appropriate to create new versus reuse or extend existing software solutions.
• You will develop systems, component architectures, and APIs that meet the test of time. Articulate and evangelize architectural principles that ensure that system components fit and last and align with the company's business direction.

You would be a good fit if:

• You will have worked in past faced product companies and at least 8 years of experience
• Should have been part of scalable product development cycles with either large data handling or large transaction processing exposure.
• You will also possess a good understanding of object-oriented design, algorithms, Web Applications Architectures, and Microservices.
• Experience developing cloud software services and an understanding of design for scalability, performance, and reliability
• Champion a culture of innovation, in an environment that requires high levels of scalability, security, and reliability.
• You are an excellent collaborator & communicator. You know that start-ups are a team sport. You listen to others, aren’t afraid to speak your mind and always try to ask the right questions. You are excited by the prospect of working in a distributed team and company.
• Solid coding skills with the ability to drive teams through massive refactoring exercises & improve coding standards across large codebases.
• Hungry to make an impact ethically and effectively, with deep empathy for end consumers.
• Any open-source code or contributions to OSS projects would be a bonus!

What do we offer?

• A multicultural and diverse team of colleagues from all over the globe Mission-driven and fast-paced, entrepreneurial environment
• Competitive salary and other benefits
• Hybrid of work-from-home and work-from-office with full management support during Covid time
• A collaborative and flat company culture

What’s in it for you?

Do you truly want to make a difference and revolutionize the lives of millions of business owners? Do you thrive in an environment where moving at light speed and embracing new challenges every day is essential? If yes, Lummo (earlier BukuKas) is the perfect place for you!