Performance Marketer (D2C

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

Strong Sales manager, business development manager, accounts sales executive profile

Mandatory (Experience 1): Must have 7+ years of overall Business Development experience in SaaS, or technology solutions/servcies

Mandatory (Experience 2): Must have atleast 3+ years of experience in Selling SaaS of which 1+ should be in global market (USA market preferred)

Mandatory (Experience 3): Must have end-to-end ownership of sales pipeline — lead gen, prospecting, pitching, negotiations, and closure.

Mandatory (Experience 4): Must have hands-on experience driving new business growth, not just managing accounts or partnerships.

Mandatory (Experience 5): Must have demonstrated strong deal-closing capability, including negotiations with C-level or senior stakeholders

Mandatory (Tech Skills ): Must be proficient in CRM tools, sales enablement tools, presentation tools, and proposal documentation.

Mandatory (Company): B2B SaaS (preferred HealthTech, PharmaTech, Biotech, DrugTech..)

Mandatory (Stability): Must have atleast 2+ years of experience in each of the previous companies (if less exp, then proper reason)

Core responsibilities

•      Collaborate with product teams to more accurately define new features

•      Collaborate with UX in the building of a design system/component library

•      Ensure high performance of all systems developed

•      Aware of the relationship between development and business with a strong sense of ownership

•      Employ the latest techniques such as agile software development

•      Good knowledge of highly scalable server-side development

•      Basic working knowledge of Unix/Linux

•      Excellent problem solving and coding skills in Javascript/Angular

•      Strong interpersonal, communication and analytical skills

•      Should have the ability to express their design ideas and thoughts

Job Brief

•      JavaScript and angular expertise

•      Experience with libraries such as bootstrap, Ag-grid, formly, observables, and ngrx

•      You enjoy working with new technologies, and are curious and energetic

•      Experience working with REST APIs

•       Good understanding about authentication and security

•      Create and maintain various unit and integration tests

•      You enjoy working in a creative and agile environment that moves fast

•      Ability and interest in providing mentorship to junior members of the team

•      Write high quality code and Conduct code reviews

•      Being resourceful and detail-oriented, along with being an outside the box thinker!

•      Experience being a great team player, who work collaborative, and brings a positive attitude

Company Profile:

Website : www.wissen.com

Wissen Thought leadership : https://www.wissen.com/articles/

https://www.youtube.com/watch?v=H_rLmHvlOKg

Employee Speak: https://www.ambitionbox.com/overview/wissen-technology-overview

LinkedIn: https://www.linkedin.com/company/wissen-technology

Wissen | Driving Digital Transformation

A technology consultancy that drives digital innovation by connecting strategy and execution, helping global clients to strengthen their core technology.

Key Responsibilities:

● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the

platform features and functionality to ensure they can quickly gain value from the product.

● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance

via email, chat, or phone to resolve basic questions and technical challenges.

● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help

customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common

requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team

to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS

scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new

ideas to improve customer experience and satisfaction.

Learning & Development Opportunities

● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle

management.

● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce,

Zendesk, Intercom, or similar platforms.

● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.

● Cross-functional Collaboration: Work closely with sales, product teams.

Job Description: Data Engineer (Fintech Firm)

Position: Data Engineer

Experience: 2-4 Years

Location: Mumbai-Andheri

Employment Type: Full-Time

About Us:

We are a dynamic fintech firm dedicated to revolutionizing the financial services industry through innovative data solutions. We believe in leveraging cutting-edge technology to provide superior financial products and services to our clients. Join our team and be a part of this exciting journey.

Job Overview:

We are looking for a skilled Data Engineer with 3-5 years of experience to join our data team. The ideal candidate will have a strong background in ETL processes, data pipeline creation, and database management. As a Data Engineer, you will be responsible for designing, developing, and maintaining scalable data systems and pipelines.

Key Responsibilities:

• Design and develop robust and scalable ETL processes to ingest and process large datasets from various sources.
• Build and maintain efficient data pipelines to support real-time and batch data processing.
• Collaborate with data scientists, analysts, and other stakeholders to understand data requirements and deliver solutions.
• Optimize database performance and ensure data integrity and security.
• Troubleshoot and resolve data-related issues and provide support for data operations.
• Implement data quality checks and monitor data pipeline performance.
• Document technical solutions and processes for future reference.

Required Skills and Qualifications:

• Bachelor's degree in  Engineering, or a related field.
• 3-5 years of experience in data engineering or a related role.
• Strong proficiency in ETL tools and techniques.
• Experience with SQL and relational databases (e.g., MySQL, PostgreSQL).
• Familiarity with big data technologies
• Proficiency in programming languages such as Python, Java, or Scala.
• Knowledge of data warehousing concepts and tools 
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills.

Preferred Qualifications:

• Experience with data visualization tools (e.g., Tableau, Power BI).
• Knowledge of machine learning and data science principles.
• Experience with real-time data processing and streaming platforms (e.g., Kafka).

What We Offer:

• Competitive compensation package (12-20 LPA) based on experience and qualifications.
• Opportunity to work with a talented and innovative team in the fintech industry..
• Professional development and growth opportunities.

Mobiloitte is a Premier, Full Service Software Development Company for Blockchain, IoT, Artificial Intelligence, BOTS, Mobile, and Web Development with a special focus on Timeliness, Security, Scale, and Performance. Our teams have worked across the industries and verticals while servicing more than 5000 projects so far. This rich experience with global clientele and varied technology landscape has shaped us into a winning team with a magic sauce of EXPERIENCE-EXUBERANCE-EXPERTISE combined and enables us to provide top-notch services and solutions.

Job Title:   React. JS Developer

Reports to:  Project Lead

Experience:  2-5 Years

Company Name: Mobiloitte.

Website: http://mobiloitte.com/" target="_blank">mobiloitte.com

Location:    New Delhi

Qualifications:  B.E/B.Tech/MCA

Roles & Responsibilities

• Understanding requirements & functional specifications

• Should be able to translate mockups and wireframes into mobile app and web design

• Use React to develop next generation web user interfaces

• You will collaborate with end users/cross-functional teams to determine needs, craft solutions, and improve results

• Write unit and UI tests to identify malfunctions

Desired Candidate Profile:

• Experience working with react.js, redux, or related frameworks

• HTML5, CSS3, JavaScript and JS frameworks - React

• Responsive / Adaptive Web Design

• User Interface Development with JavaScript, SASS

• Hands on experience on Android, iOS platforms in creating Hybrid / Native applications

• Experience using 3rd party APIs (Facebook, Twitter, Google Maps, etc.)

• Apps in the Google Play Store or Apple App Store

• Ability to implement designs and functionality provided by UI/UX designers

• Deep understanding of version control (Git, BitBucket, TFS, Visual Studio Online, etc.

• Preferred understanding of the Node.js based tooling like Webpack, NPM, Babel, ExpressJS, etc

• Must have excellent interpersonal, verbal and written communication skills