Perception Engineer (3D)

Human Resources Generalist, Mumbai, Maharashtra, India

YoE: 2 - 4 years.

About the job

We are looking for an HR Specialist to handle our HR & Admin function. You will be accountable for HR, Recruitment and Administration functions for the company.

Job Posting for Local Mumbai Applicants Only!

Immediate Joiners Only!

Responsibilities will include:

Human Resources:

• CTC structure, offer roll out
• Onboarding and coordinate technical training
• Engagement and team management activities
• Compliance (labour laws, TDS, Profession Tax, Bonus Act, Labour Welfare Fund, PF & ESIC)
• Manage policies and process compliance
• Management Reporting

Recruitment:

• Resource review and hiring plan
• Track hiring status and review recruitment reporting

Administration:

• Office infrastructure maintenance
• Legal compliances (Income Tax, Companies Act documentation, Shops and Establishments records, GST, etc)
• Accounting overview including expense management and reporting
• Coordinating and following up with vendors and partners including renewal of respective agreements

Required skills:

• Any graduate
• Microsoft Excel skills
• Excellent written and verbal communication skills
• Good at managing multiple stakeholders
• Knowledge of state labour laws and general compliances

Why should you join Big Rattle?

Big Rattle Technologies specializes into development of Mobile and Web applications. Our clients include Fortune 5000 companies. Over the past 14 years, we have delivered multiple projects for clients from various industries like FMCG, Restaurants, Banking and Finance, Automobiles, Ecommerce, Television and Broadcast Agencies. Big Rattle is ISO 27001:2022 certified.

The company offers benefits like

• Healthcare coverage
• Certification fee reimbursements
• 5-day work week
• Work from office

You will get:

1. End-to-end exposure in HR and Recruitment processes.

2. Opportunities to participate in the decision-making process and take leadership roles.

3. Opportunities to take new roles & contribute in planning & implementing HR policies.

Job Title: AI Engineer

About the Role

We’re seeking a highly motivated AI Engineer with minimum 4 years of experience to join our team with industrial knowledge of front-end frameworks (React.js, Angular, Vue.js),backend engineering, cloud deployment and strong understanding of data structures, algorithms, APIs, and distributed systems.

Key Responsibilities

• Design, train, and deploy machine learning models for NLP, computer vision, recommendation systems, and other AI-driven use cases.
• Integrate ML models into production-ready web and mobile applications, ensuring scalability and reliability.
• Build APIs and microservices for model serving, monitoring, and scaling.
• Leverage cloud platforms (AWS, Azure, GCP) for ML workflows, containerization (Docker/Kubernetes), and CI/CD pipelines.
• Implement AI-powered features such as chatbots, personalization engines, predictive analytics, or automation systems.
• Develop and maintain ETL pipelines, data preprocessing workflows, and feature engineering processes.
• Ensure solutions meet security, compliance, and performance standards.

Skills & Qualifications

• Strong programming skills in Python (TensorFlow, PyTorch, Scikit-learn); familiarity with LangChain, Hugging Face, OpenAI API is a plus.
• Experience in model deployment, serving, and optimization (FastAPI, Flask, Django, or Node.js).
• Proficiency with databases (SQL and NoSQL: MySQL, PostgreSQL, MongoDB).
• Hands-on experience with cloud ML services (SageMaker, Vertex AI, Azure ML) and DevOps tools (Docker, Kubernetes, CI/CD).
• Knowledge of MLOps practices: model versioning, monitoring, retraining, experiment tracking.

For more details connect on seven three zero four one double eight six three six

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      4-10 years in Counselling psychology and / or mental health training

·      Qualification: Education in Counselling / Medical Psychology

·      Experience in clinical work

·      Exposure to mental health training

·      Experience of having previously worked in organized group is desirable

Read less

Rejolut is one of the award-winning fastest-growing emerging tech company which is working on leading technology like Blockchain, ML & AI, Complex mobile & web apps, IoT, etc.

The ideal candidate will be responsible for developing a highly scalable and secure code.

Responsibilities:-
-Able to take the Extreme Ownership of modules/product/projects
-Able to learn & implement new technology/framework/library at God Speed
-Able to come with an optimal solution for the business problem
-Can handle calls with the client & customer to know their feedback
-Writing clean code & able to dig into other's code or open-source code.
-Cooperating with the back-end developer in the process of building the RESTful API
-Ensuring high performance on mobile and desktop

Desired Candidate Profile:-
-Good problem-solving skills is a must
-Must be familiar with Angular latest version and above
-Strong in Core web fundamentals: HTML, JavaScript, and CSS
-Must be experienced in web development & dynamic websites
-Familiar with various design and architectural patterns
-Experience using JavaScript building tools like Gulp or Grunt.
-Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.
-Strong oral and written skills
-Creating custom, general use modules, and components which extend the elements and modules of core AngularJS
-Ability to self-learn

How we are different 
 -We are a young and dynamic team who are obsessed with solving the business problem at scale -We are a technology agnostic company who focus more on finding the optimal solution to the business problem rather than technology

 Why join us
 -We provide a huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career
-We work only on cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, ELM
-There are two technology Co-founder in the company who are pretty much hands-on and have earlier bult the Consumer application which is downloaded millions of time and are in leadership position in copanies like Samsung, Purplle, Loyalty Rewardz
-Get mentored by the best in the industry
-Flexible working hours
-Perks best in the industry

This role is at high growth startup providing secure video hosting to media and e-learning businesses and thus in high requirement in current market. Site is at www.vdocipher.com. Already in revenues , profitable with 2000+ business customers across 40+ countries. Serving Petabytes of online video content. 

We use API-first approach to implement new features and create developer-friendly interfaces. We have a hybrid model between monolithic and micro-service system based on separation of concern and function.

Salary range -  is 21 to 26 LPA (CTC=Gross), The wide range is to accommodate candidates based on actual experience and skill set. ESOPs will also be granted.

2 to 5+ yrs of work experience expected.

Responsibilities

1. Developing new web services
2. Implementing new features to API
3. Provide secure authentication with role-based-access-controls.
4. Ensuring inter-operability of API with diverse customer frameworks through SDKs
5. Future-proofing of the API with unit testing and extensible design
6. Write and maintain API documentation
7. Choosing the right database and information flow for new features
8. Designing and maintaining the Database schema

Required skills

* Thorough knowledge of Nodejs development ecosystem

* Understanding of security practices and exploits on the web

* Handling authentication frameworks with jwt, oauth and related technologies

* Experience with stateless server apps for horizontal scaling

* Database best practices for optimizing query performance

* Understanding applications of relational vs no-sql databases

* Understanding of version control (Git, SVN)

* Basic understanding of a front-end web environment (HTML5, CSS)

* Write clean and reusable code by following coding standards

* Understanding of writing tests and automation frameworks

Hiring Process

1. Resume Shortlisting
2. 15 min Short introductory phone call 
3. Tech Round Interview 1 (75 mins)
4. 2nd Round Interview (Tech + HR , 1 hour 45 mins)