Peoplesoft

Key Responsibilities:

 Taking ownership of customer issues reported and seeing problems through to resolution

 Understand, interpret, reproduce, and diagnose issues reported by the customers.

 Researching, troubleshooting and identifying solutions to resolve product issues

 Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience

 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

 Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues

 Contributing actively towards knowledge base articles

 Adherence to strict SLA’s

 Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis

 Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge

 The engineer should be available to work in the late evening shift (4pm - 1am) if required.

Primary skills:

 3-8 years of relevant experience.

 Strong technical knowledge on:

• Cloud Technologies – AWS, Azure etc.
• Databases – SQL, Oracle, MySQL etc.
• Operating Systems – Linux, Windows etc
• Networking – Basic networking concepts and troubleshooting
•  Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.

 Excellent communication skills – English written and verbal

 HTTP technology and principles, including REST and SOAP principles (Required)

 JSON & XML Data formats (required)  Javascript Regular Expression (Good to have)

 Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)

 Working knowledge of database technologies and SQL (Required)

 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)

 Strong analytical and logical reasoning for technical troubleshooting

 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.

 Should be a team player who keeps team’s success before individual achievements

 Knowledge on data integration (Informatica/ Mulesoft)

• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
• Educate customers on services and processes.
• Escalate any issues to the Team Leader.
• Achieve agreed KPIs and Objectives.
• Adhere strictly to shift schedules.
• Adhere to laid down internal policies, procedures and processes.
• Work collaboratively with the team.
• Candidates from voice/non- voice both will be fine. 
  Experience with the SAAS model will be an added advantage. 
  Ecommerce background will be an added advantage. 
  Communication skills should be good in verbal and written communication.

This person MUST have:

• BE Computer Science or equivalent
• Cloud app development experience.
• Strong Troubleshooting and debugging skills
• A strong passion for writing simple, clean, and efficient code.

• 3 years of experience with the Django framework and other backend technologies.
• Knowledge of NodeJS
• Experience with building, modifying, and extending API endpoints (REST or GraphQL) for data retrieval and persistence.
• Understand how to use a database like Postgres (preferred choice), SQLite, MongoDB, MySQL.
• Experience creating high-performance applications.
• Experience with messaging and broker tools - Rabbitmq, MQTT
• Experience with SQL and NoSQL databases
• Experience with the full software development life cycle, including requirements collection, design, implementation, testing, and operational support.
• Knowledge of web services
• Proficient understanding of code versioning tools Git.
• Hands-on experience deploying and managing infrastructure with CloudFormation/Terraform
• Experience managing AWS infrastructure.
• Hands-on experience in Linux environment.
• Basic understanding of Kubernetes/Docker orchestration.
• Manges existing infrastructure/Pipelines/Engineering tools (On-Prem or  AWS) for the engineering team (Build servers/Jenkins nodes etc.)
• Experience with scrum or other agile software development methodology.
• Excellent verbal and written communication, teamwork, decision making and
• influencing skills.
• Handle customer calls/emails regarding technical issues for end-users.
• Strong communication skills
• Attention to detail.

Experience:

• Min 3 year experience

Location:

• Ahmedabad Office Or,
• Work from home

Timings:

• 40 hours a week with a rotational shift every month.

Looking for a AWS Architect for our client branch in Noida

Experience: 8+ years of relevant experience

Location: Noida

Notice period : Immediate to 30 days joiners

Must have: AWS, Spark, Python, AWS Glue, AWS S3, AWS Redshift, Sage Maker, AppFlow, Data Lake Formation, AWS Security, Lambda, EMR, SQL

Good to have:

Cloud Formation, VPC, Java, Snowflake, Talend, RDS, Data Bricks

Responsibilities:

• Mentor Data Architect & Team and also able to Architect and implement ETL and data movement solutions like ELT/ETL/Data pipelines.
• Apply industry best practices, security, manage compliance, adopt appropriate design patterns etc
• Able to work and manage tests, monitors, manage and validate data warehouse activity including data extraction, transformation, movement, loading, cleansing, and updating processes.
• Able to code, test and dataset implementation and maintain and define data engineering standards
• Architect, Design and implement database solutions related to Big Data, Real-time/ Data Ingestion, Data Warehouse, SQL/NoSQL
• Architect, Design and implement automated workflows and routines using workflow scheduling tools
• Identify and Automate to optimize the performance.
• Conduct appropriate functional and performance testing to identify bottlenecks and data quality issues.
• Be able to implement slowly changing dimensions as well as transaction, accumulating snapshot, and periodic snapshot fact tables.
• Collaborate with business users, EDW team members, and other developers throughout the organization to help everyone understand issues that affect the data warehouse.

• Minimum 3 years of working experience in database related projects.
• Working experience on any of the leading Database management systems viz., Oracle,SQL-Server, etc. (Experience on Postgres database systems will be an added advantage).
• Adequate Database Development skills & should be proficient in SQL coding.
• Working experience in Database SQL Optimization/Performance Tuning.
• Working experience on any of the Database Programming languages viz., PL/SQL, PL/pgSQL,T-SQL,etc.
• Flexible to learn, adopt & scale to any data centric technologies as per the evolving Organizational product strategies.

• Good to have skill sets of the Candidate:
• Working experience on Data Warehouse projects or exhibits sound knowledge over the concepts.
• Working experience on Data Analytics/Reporting/ETL or exhibits sound knowledge over the concepts.
• Database agnostic approach to data/database solutions.
• Exhibits sound knowledge on Big-data/Hadoop, Kafka, Map-Reduce programming, NoSQL,etc.

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Expertise of SQL/PL-SQL -ability to write procedures and create queries for reporting purpose.
• Must have worked on a reporting tool – Power BI/Tableau etc.
• Strong knowledge of excel/Google Sheets – must have worked with pivot tables, aggregate functions, logical if conditions.
• Strong verbal and written communication skills for coordination with departments.
• An analytical mind and inclination for problem-solving

What essential skills you need

• 4 -6 years’ experience in MySQL database development. You know your way around problems,logic & code but you occasionally need help with how to do things. That’s cool with us. We usestack overflow too.
• Expertise in database design & development (preferably on MySQL).
• Expertise in writing complex SQL queries, stored procedures, and functions, triggers.
• Expertise in performance tuning, query optimization, using performance monitor, SQL Profiler andother related monitoring and troubleshooting tools.
• BE/B.Tech ( or equivalent education), good written & communication Skills.

• Deep experience on Performance Engineering with understanding of Java/J2EE technologies.
• Experienced in defining and realizing end-to-end Technical Architecture for large scale real- time enterprise systems. Ability to identify and define non-functional requirements and design systems to meet the same.
• Ability to review existing Architectures and identify Risks, Trade-offs, and share recommendations for addressing the identified issues.
• Demonstrate strong understanding of cloud architecture considerations when scaling and tuning application deployments. Must have hands on experience working on any of the Cloud deployments on AWS or Azure.
• Good experience on leveraging APM tools to provide deep dive analysis on performance problems. Deep understanding of the dashboards which can be built for CIO level interactions. Must have relevant experience on APM tools like Dynatrace or AppDynamics.
• Experience in performance optimization of J2EE systems on any of different types of application servers - WebLogic, WebSphere, JBoss etc. Deep expertise in any one of the application servers is a must.
• Experience in creating and reviewing technical documents like Architecture blueprint, Design specifications, Deployment architecture.
• Experience on working on Performance Testing Projects. Fair understanding of Performance Testing tools - Apache JMeter /Gatling/ HP Load Runner for Load testing. Must be in a position to review Performance Testing programs and steer directions towards right Workload Model, appropriate Test and Monitoring Strategy, build performance models and derive at right Capacity Planning.
• Experience in Big Data Analytics like - Apache Kafka, Apache Storm, Apache Hadoop, Apache Spark.
• Good skills in RDBMS like: Oracle, MS-SQL, MySQL, Cassandra, and Mongo DB
• Exposure to Agile methodologies & Continuous Integration Tools
• Entrepreneur / Intrapreneur (someone who has built technology teams ground-up, built new solutions from scratch)
• Very sound understanding of technology and have a consultative approach.
• Sound understanding of complex enterprise IT environment and issues faced by CIOs in the digital era.
• Excellent Pre-sales experience and have played a key role in winning business along with the sales team.
• Excellent communication, interpersonal, liaison and problem-solving skills with the ability to work in a multi-cultural environment
• Good negotiation skills
• Go getter and results oriented
• High energy level with ability to work well under pressure
• Good relationship building skills. Someone who enjoys CIOs trust and has an ability to develop relationships at all levels (technology teams) of the customer organization.