Outsystems Developer

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

Role:

Senior Frontend Developer

Role Description:

Desired Experience Range 5+ years

Location: Mumbai / Work from Home

Work Experience:

Minimum 5+ years of professional experience in HTML, CSS, AngularJS

Requirements:

1. Must have hands on experience in AngularJS, NodeJS
2. Must have hands on experience in HTML 5, CSS 3
3. Must have hands on experience in developing responsive layouts
4. Must know how to test frontend layouts for various devices and resolutions
5. Must have hands on experience working with SCSS
6. Must have worked with Git
7. Understanding of SDLC process
8. Good to have knowledge of Jira

Key Responsibilites:

1. Converting layouts to HTML/CSS
2. Integrating the created HTML/CSS into the dynamic Slate platform
3. Consuming APIs in AngularJS
4. Setting up oAuth token exchange in AngularJS
5. Looking into any bug fixes post go live
6. Helping the junior developers

Reporting

Candidate will report to the Engineering Lead

Field Sales Executive-

Urgent requirement for Field Sales Executive. It is on the company payroll. Roles and responsibilities: Identifying and acquiring new distributors, as well as managing existing ones.

Developing & implementing sales strategies and plans to meet revenue goals.

Effectively managing and driving the sales cycle from prospection through to successful closure via local marketing activities

Building strong relationships with partners in the business territory.

Prepare regular reports and conduct monthly meetings to review team performance.

Analyzing market trends and competitors' activities.

Key Skills: - Sales Executive, digital marketing services sale, software sales, Sales Promotor, Promoter, Channel Sales, Sales, Business Development, Distributor Sales, Field Sales, Direct Sales, Secondary Sales, Sales Support, General Trade, Marketing, Field job, distributor Sales Management, Channel Sales Management, handling distributors, retail sales, retail channel sales, B2B sale, B2C sale.

Role: Field Sales Executive

Industry Type: Software Development and digital marketing services

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: Retail & B2C Sales

Education

UG: Any Graduate

PG: Any Postgraduate

Doctorate: Doctorate Not Required

Job Functions / Responsibilities:              

• Collaborate with product managers, designers, and other developers to define and implement new features for our iOS mobile applications.
• Write clean, maintainable, and efficient code using React Native and JavaScript, ensuring the best possible performance and user experience.
• Troubleshoot and debug issues in the application to maintain its stability and reliability.
• Optimize mobile applications for performance and responsiveness.
• Stay updated with the latest industry trends and technologies to improve the mobile application continuously.
• Participate in code reviews to maintain code quality and provide constructive feedback to team members.
• Work closely with QA teams to ensure rigorous testing of the application.
• Provide technical guidance and mentorship to junior developers when necessary.

Skills:

·        4-6 years of professional experience in mobile application development.

·        Strong proficiency in React Native and JavaScript.

·        Extensive experience with iOS development, including Swift and Objective-C.

·        Knowledge of native iOS libraries and frameworks. Experience with third-party libraries and APIs.

·        Familiarity with RESTful APIs and integration.

·        Solid understanding of mobile app design principles and user interface guidelines.

·        You can work independently on solving complex problems and troubleshooting cryptic

bugs

·        Fluent in both spoken and written English

·        You're a team player and pragmatic programmer.

·        Proven ability to work in a fast-paced, collaborative environment.

·        Strong attention to detail and a commitment to delivering high-quality code.

·        Knowledge of Redux or similar state management libraries.

·        You're an avid clean coder, and refactoring is part of your normal workflow. 

You will be responsible for achieving Monthly, Quarterly & Annual targets of Sales Qualified leads and Revenue:

Plan

• Assisting in creating, planning and implementing business development strategy and lead generation initiatives
• Research on global tech market dynamics, competition, and clients
• Identify potential prospects by analyzing markets/domains and track potential prospective clients

Outreach

• Reach out via multiple channels (Cold calling, LinkedIn, email)
• Set up meetings with key decision makers and ensure their shows on the appointment

Discovery

• Understand the needs of the lead to uncover how Thence can aid them
• Showcase Thence’s capabilities in an unobtrusive and consultative manner
• Qualify all leads as per criteria in a professional and creative manner

Prospect

• Ensure that the communications to clients are as per schedule and follow ups are on time
• Develop strong relationships with key prospects during and after the sales lifecycle
• Reconnect with cold leads and continuously build the pipeline

Measure & Improve

• Track, update, analyse and present sales reports to the Management
• Support the Business Development Head in running the BD function efficiently and effectively
• Meet the performance goals defined periodically

Skills Required

• Good storyteller - strong, verbal, and written communication skills
• Highly organized - finding a method to the madness 
• Critical thinking - takes quick and insightful decisions
• Knowledge hungry - an always-on learning mindset
• Team player-  managing multiple stakeholders

Qualifications

• Proven track record in lead generation predominantly via telecalling
• Good working knowledge of lead generation tools
• Prior stints at a B2B /IT/Product business with good understanding of B2B KPIs 
• Experience in the US Sales

• 4-10 years of experience in software development.
• At least 2 years of relevant work experience on large scale Data applications.
• Strong coding experience in Java is mandatory
• Good aptitude, strong problem solving abilities, and analytical skills, ability to take ownership as appropriate
• Should be able to do coding, debugging, performance tuning and deploying the apps to Prod.
• Should have good working experience on
• o Hadoop ecosystem (HDFS, Hive, Yarn, File formats like Avro/Parquet)
• o Kafka
• o J2EE Frameworks (Spring/Hibernate/REST)
• o Spark Streaming or any other streaming technology.
• Strong coding experience in Java is mandatory
• Ability to work on the sprint stories to completion along with Unit test case coverage.
• Experience working in Agile Methodology
• Excellent communication and coordination skills
• Knowledgeable (and preferred hands on) - UNIX environments, different continuous integration tools.
• Must be able to integrate quickly into the team and work independently towards team goals

• Take the complete responsibility of the sprint stories' execution
• Be accountable for the delivery of the tasks in the defined timelines with good quality.
• Follow the processes for project execution and delivery.
• Follow agile methodology
• Work with the team lead closely and contribute to the smooth delivery of the project.
• Understand/define the architecture and discuss the pros-cons of the same with the team
• Involve in the brainstorming sessions and suggest improvements in the architecture/design.
• Work with other team leads to get the architecture/design reviewed.
• Work with the clients and counter-parts (in US) of the project.
• Keep all the stakeholders updated about the project/task status/risks/issues if there are any.

- Responsible to create and manage iOS Application for both iPhone and iPad using APIs, Third Party SDKs

Required – Swift (MVVM), Objective-C

*Must Have Experience in IT service (web development) based industry*

Responsibilities:

• Research industry-related topics
• Write clear marketing copy to promote our services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Update website content as needed

Requirements

• Proven 2-4 years’ work experience as a Content Writer, Copywriter or similar role
• Experience doing research using multiple sources
• Familiarity with web publications
• Excellent writing and editing skills in English
• Hands-on experience with Content Management Systems (e.g. WordPress)
• Ability to meet deadlines
• Graduation / Masters in Marketing, English, Journalism or related field