Operations head

The role involves managing end-to-end air contracting, pricing, and operational execution for MICE (Meetings, Incentives, Conferences, and Exhibitions) travel. The candidate will be responsible for airline negotiations, group fare management, and seamless delivery of group travel requirements.

Preferred Qualifications:

Graduate/Postgraduate in Travel, Tourism, or Business Management

5–10 years of experience in MICE / Group Air Operations

Experience in OTA, TMC, or airline contracting roles

Key Responsibilities:

1. Air Contracting & Negotiation

Develop and maintain strong relationships with airlines for MICE/group travel.

Negotiate competitive group fares, series fares, and ad-hoc deals.

Secure allotments, blocked space, and special discounts for large groups.

Manage seasonal contracts and promotional tie-ups with airlines.

2. Pricing & Revenue Optimization:

Design competitive pricing strategies for MICE groups.

Coordinate with internal sales teams to provide best-in-market quotations.

Analyze market trends, competitor pricing, and demand patterns.

Maximize margins while ensuring conversion of group queries.

3. Operations & Execution:

Handle end-to-end MICE air operations (booking to departure).

Coordinate group PNR creation, ticketing, name updates, and schedule changes.

Ensure timely issuance of tickets and compliance with airline deadlines.

Manage last-minute changes, cancellations, and disruptions.

4. Stakeholder Coordination:

Work closely with Sales, Product, Finance, and Tech teams.

Liaise with airline account managers and GDS/API partners.

Coordinate with corporate clients and event planners.

5. Process & System Management:

Ensure proper use of GDS systems (Amadeus/Galileo/Sabre).

Work on API integrations for airline group bookings (if applicable).

Maintain accurate MIS reports, booking trackers, and reconciliation.

6. Customer Experience :

Ensure smooth travel experience for large groups.

Provide proactive communication on schedule changes or disruptions.

Handle escalations efficiently with quick resolution.

Key Skills & Competencies:

Strong airline contracting and negotiation skills

In-depth knowledge of MICE travel operations

Expertise in GDS systems (Amadeus, Galileo, Sabre)

Excellent coordination and stakeholder management

Analytical mindset for pricing and revenue optimization

Ability to handle high-pressure, time-sensitive operations

Additional Advantage:

Existing airline relationships

Experience in international group movement and exposure to API-based airline integrations.

• Conduct tele-sales activities, provide product information, and close deals to meet sales targets.
• 1-3 years of experience in HNI customer handling, lead generation, and cold calling; basic MS-Excel knowledge; strong communication skills in English
• Outbound Calling: Make cold and warm calls to potential customers, introduce the company's products/services, and explain their benefits to generate interest.
• Lead Generation: Identify and qualify leads through effective questioning techniques and pitch products based on customer needs.

JOB TYPE : IT RECRUITER

SHIFT : NIGHT (US) 

QUALIFICATION : HS & ABOVE

AGE : 25 & ABOVE (for experienced candidates) 20 & above (for freshers) 

Requirements for experienced candidates: 

Experience : 

1. 1 years & above of relevant experience.

2. In-depth knowledge of hiring practices and existing laws with respect to the US market.

3. Experience in building the talent pool for the IT department of the company.

Experience in recruiting US Citizens and Green Card holders.Knowledgeable about different US work Visas like H1B, E3, and TN.

Familiarity with different US Tax terms is required (1099/W2/Corp-Corp).

Strong understanding of technical requirements.

Ability to display deep sourcing skills and excellent candidate assessment skills.

Should be self-motivated as well as a team player.

The ability to think analytically so as to consider all applicants and recommend the right fit for the organization.

5. Should have excellent oral and written communication skills as well as the ability to network in order to build an exemplary IT department for the company.

6.Proficient in English.

Requirements For Freshers candidates : 

1. Proficient in English

2. IT recruiters may need to have knowledge of IT and technical concepts. They may also need to be proficient in recruiting techniques like head hunting, calling, and networking. 

Responsibilities : 

* Manage the entire life cycle of the recruitment process for clients in the US.

* Work closely with the Recruiting leads and hiring managers.

* Work on strategic global hiring programs.

* Develop an action plan for recruiting the best fit for the organization.

* Procure people for different IT Requirements.

Use niche platforms related to IT, to source potential candidates.

* Personally conduct interviews, document the same, and report as the need arises.

* In addition to executing individual responsibility should be able to work in unison with the other departments with the Company’s growth perspective in mind.

* Keeping abreast of the industry trends.

About the company

Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.

About the role

The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

Location

Noida, India

Roles and responsibilities

1. Keep abreast with Extramarks latest offerings and best practices
2. Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
3. Maintain and strengthen relationship with existing customers
4. Collaborate with the support team (technical and academic) to address customer queries
5. Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
6. Prompting clients to upgrade their existing packages and to purchase additional offerings.
7. Harnessing relationships to generate leads from referrals to maximize our profits.
8. Ensuring a good renewal rate of the subscribed packages
9. Retain customers who raised an issue for refund/cancellation

Selection process

There are two rounds for the selection process:

➢ PI - 1st Round

➢ PI - 2nd Round

Expectation

• B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
• Excellent interpersonal and communication skills

What You will do

● Create beautiful software experiences for our customers using design thinking, lean and agile methodology.

● Design and develop software products from scratch using the latest cutting edge technologies, platforms and languages such as JAVA, python, Javascript, GoLang and Scala.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Help to grow the next generation of developers and have a positive impact on the industry.

Basic Qualifications

● Experience: 8+ years.

● Engineering Degree in Computer Science OR Equivalent.

● Hands-on development experience with a broad mix of languages such as JAVA, Python, Javascript etc.

● Server-side development experience mainly in JAVA, (Python and nodeJS can be considerable)

● UI development experience in ReactJS or AngularJS or PolymerJS or EmberJS or Jquery etc.

● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills.

● Must have experience in technical architecture and design , code reviews and mentoring junior developers.

● Should have experience in stakeholder management and work along with architects as and when necessary to lead the project.

Nice to have Qualifications

● Product engineering and customer-centric mindset.

● Great OOP skills, including design patterns.

● Experience with devops, continuous integration & deployment.

● Exposure to big data technologies, Machine Learning and NLP will be a plus.

Benefits

● Competitive salary.

● Work from anywhere.

● Reimbursements for remote work set up.

● Insurance (including a top up insurance for COVID).

● Free Access to Online learning libraries such as O'reilly or equivalent Location Remote - work from anywhere

We are seeking a skilled Node.js Developer to join our dynamic team. The ideal candidate will have 2-3 years of hands-on experience in developing robust, scalable, and high-performance web applications using Node.js. As a Node.js Developer, you will collaborate with cross-functional teams to design, develop, and implement backend services and APIs to support our web and mobile applications. You will also be responsible for maintaining and optimizing existing codebases, troubleshooting issues, and ensuring code quality and performance.

Responsibilities:

• Develop and maintain server-side logic using Node.js
• Design and implement RESTful APIs for web and mobile applications
• Collaborate with front-end developers to integrate user-facing elements with server-side logic
• Optimize applications for maximum speed and scalability
• Implement security and data protection measures
• Troubleshoot and debug issues in production and development environments
• Conduct code reviews and provide constructive feedback to peers
• Stay updated with emerging technologies and best practices in Node.js development

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field
• 2-3 years of professional experience in Node.js development
• Proficiency in JavaScript, including ES6+
• Experience with Express.js or similar Node.js frameworks
• Solid understanding of asynchronous programming and event-driven architecture
• Experience with relational and NoSQL databases such as MySQL, MongoDB, etc.
• Knowledge of version control systems such as Git
• Familiarity with DevOps practices and CI/CD pipelines is a plus
• Strong problem-solving skills and attention to detail
• Excellent communication and collaboration skills

The objective of digital marketing is to develop strong and innovative strategies to promote the business brand, products, and services. A digital marketing professional is expected to effectively use all marketing tools and techniques like https://www.simplilearn.com/ppc-marketing-ultimate-guide-article" target="_blank">PPC, https://www.simplilearn.com/tutorials/seo-tutorial/what-is-seo" target="_blank">SEO, SEM, https://www.simplilearn.com/email-breakthroughs-that-wont-break-the-law-article" target="_blank">email, https://www.simplilearn.com/social-media-for-business-article" target="_blank">social media, and https://www.simplilearn.com/display-advertising-mistakes-article" target="_blank">display advertising. A typical digital marketing job description will cover all the above aspects, and more:

• Identify trends and insights
• Allocate marketing investments 
• Plan and direct marketing campaigns
• Manage an organization's website and maintain it, keeping best practices in mind
• Optimize content for the website and social media platforms
• Work with various content formats such as blogs, videos, audio podcasts, etc.
• Track the website traffic flow
• Implement and analyze performance metrics
• Measure and assess goals vis-à-vis ROI
• Device experiments and conversion tests
• Provide internal reports on a regular basis
• Execute new and creative collaborations among technologies and platforms

A digital marketer can work in a variety of different industries, and the possibilities are endless. The job outlines point to an exciting role with great ROI and data insights compared to other forms of marketing.

Besides, a bachelor's degree in marketing or a related field is an essential requirement for those wanting to step into this field. However, certificates in digital marketing and website development/optimization are highly prized nowadays as they equip candidates with real-world exercises, practical assignments, and hands-on projects.

As a Data Engineer, your role will encompass: 

• Designing and building production data pipelines from ingestion to consumption within a hybrid big data architecture using Scala, Python, Talend etc.   
• Gather and address technical and design requirements.  
• Refactor existing applications to optimize its performance through setting the appropriate architecture and integrating the best practices and standards. 
• Participate in the entire data life-cycle mainly focusing on coding, debugging, and testing. 

• Troubleshoot and debug ETL Pipelines. 
• Documentation of each process. 

Technical Requirements: - 

• BSc degree in Computer Science/Computer Engineering. (Masters is a plus.) 
• 2+ years of experience as a Data Engineer. 

• In-depth understanding of core ETL concepts, Data Modelling, Data Lineage, Data Governance, Data Catalog, etc. 
• 2+ years of work experience in Scala, Python, Java. 
• Good Knowledge on Big Data Tools such as Spark/HDFS/Hive/Flume, etc. 
• Hands on experience on ETL tools like Talend/Informatica is a plus. 
• Good knowledge in Kafka and spark streaming is a big plus. 

• 2+ years of experience in using Azure cloud and its resources/services (like Azure Data factory, Azure Databricks, SQL Synapse, Azure Devops, Logic Apps, Power Bi, Azure Event Hubs, etc). 
• Strong experience in Relational Databases (MySQL, SQL Server)  
• Exposure on data visualization tools like Power BI / Qlik sense / MicroStrategy 
• 2+ years of experience in developing APIs (REST & SOAP protocols). 
• Strong knowledge in Continuous Integration & Continuous Deployment (CI/CD) utilizing Docker containers, Jenkins, etc. 

• Strong competencies in algorithms and software architecture. 
• Excellent analytical and teamwork skills. 

 Good to have: - 

• Previous on-prem working experience is a plus. 
• In-depth understanding of the entire web development process (design, development, and deployment) 

• Previous experience in automated testing including unit testing & UI testing.