Operations Support Executive at Smarthyrecom · Remote only · 2 - 3 years · ₹4L - ₹6L / yr · Bootstrapped · Remote only · Posted 1 Oct 2025
Role Overview
We are looking for a highly organized and tech-savvy Operations Support Executive to manage order processing, supplier coordination, and customer support. This role requires someone with strong communication skills, attention to detail, and a genuine interest in operations and digital tools.
Responsibilities
- Order and Fulfillment Management
- Handle 20–50 orders per day through our backend (Magento)
- Verify supplier stock status and ensure order confirmation within 24 hours
- Manage order lifecycle: from order creation to shipment tracking and delivery confirmation
- Shipping and Logistics Coordination
- Follow up on shipment status with suppliers and courier partners daily
- Maintain accurate shipping records and update customers on ETA or delays
- Escalate and resolve delivery exceptions and backorders proactively
- Supplier and Customer Interaction
- Communicate with 10–15 suppliers and 5–10 customers daily via email and phone
- Track and resolve operational issues raised by customers or suppliers
- Collect shipping documentation, return updates, and dispute resolutions
- Technology and Tools
- GPT for communication and translation
- Business tools such as Magento, Google Sheets/Excel,
- Regularly update product and order data with high accuracy
- Participate in internal process automation and tool testing as needed
Required Skills and Qualifications
- 2+ years of experience in operations support, logistics, or backend e-commerce
- Strong English communication skills, both written and verbal
- Proven ability to handle multi-party coordination and resolve issues independently
- Skills in Excel/Google Sheets (pivot tables, VLOOKUP, filters)
- Hands-on experience with tools like Magento, Zoho CRM, or similar platforms is a plus
- Strong interest in technology comfortable learning new tools and systems
- Ability to document processes and work in a structured, accountable way
Preferred Qualifications
- Experience in e-commerce
- Familiarity with order management systems and supply chain processes
- Basic understanding of procurement or logistics workflows
What We Offer
- Remote-first role with flexibility
- Opportunity to work with a Nordic company scaling across Europe
- Exposure to international supplier and customer ecosystems
- Growth path into vendor management or process automation roles
Shubham Vishwakarma
Full Stack Developer - Averlon
About Smarthyrecom
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Position: Supervisor - Logistics
Location: Bangalore (Jakkanahalli Cross, T Begur, Nh-4, Nelamangala)
Payroll: Randstad
Candidate Profile
-
2 to 5 years of Experience.
-
Excellent communication skills with good Knowledge of Kannada & English. Knowledge of Tamil, Telugu and Hindi will be added advantage.
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Candidate should be from Logistics background with sound understanding of local and interstate Transportation.
-
Open to Travel to Tamil Nadu, Karnataka, AP, Telanga and Kerala for collection of material.
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Well versed with documentation involved in domestic transportation.
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Understanding of Warehouse operations (Collection, Unloading, Packing, Loading, Dispatch).
-
Skills required – problem solving, negotiation
-
Computer Knowledge is must
Job description
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Manage contract vehicles and hire vehicles from market for day to day operations.
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Co-ordinate with corporate Logistics team, Customer and collection team for timely execution of orders.
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Responsible for timely packaging and movement of material.
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Meeting with clients/site visit to understand the requirements.
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Prepare route plan as per business requirement.
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Resolve day to day operational challenges.
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SOP Implementation and adherence.
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Maintain and share reports.
Job Title: Logistics Executive
Location: Amritsar
Experience Required: 3+ years
Job Type: Full-time
Department: Commercial Operations
Reports To: Reporting Manager / General Manager / Directors
Job Summary (Simple):
The Logistics Executive is responsible for handling shipments and transportation work. This includes booking containers, coordinating with shipping partners, tracking shipments, handling documents, negotiating freight rates, and making sure goods are delivered on time without issues.
Key Responsibilities (Simple Words):
Logistics Work (Main Role):
- Share daily freight rate updates with internal teams
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- Book vessels and containers
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Reporting & Documentation:
- Prepare regular reports on logistics activities
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Ad-hoc & Support Work:
- Help with any additional work as required by management
- Prepare special reports for the Reporting Manager, Directors, or MD
- Help create and update Standard Operating Procedures (SOPs)
- Attend meetings and visits with vendors, CHA, and forwarders when required
Working Relationships:
- Coordinate with customers, suppliers, service providers
- Work closely with internal teams and management
Qualification & Experience (Simple):
- Graduate or Diploma holder
- 3 years experience after qualification
- Experience in Shipping Line / Forwarder / CHA
- Strong knowledge of Excel and MS Office
- Good communication and coordination skills
- Good time management and reporting skills
- Attention to detail and accuracy
Other Requirements:
- Male candidates
- Age: 25–40 years
- Ability to prepare accurate reports
- Good document handling and official communication skills
Key Skills Needed:
- Analytical thinking – able to solve logistics problems
- Reliability & responsibility
- Strong logistics and technical knowledge
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Must have experience in Leather or garment export house.
· Export Documentation: Prepare and manage all pre-shipment and post-shipment export documents, including invoices, packing lists, Bill of Lading, Certificate of Origin, and other required shipping documents.
· Coordination with Buyers & Shipping Lines: Communicate with buyers, freight forwarders, customs agents, and shipping lines to ensure timely shipment and smooth documentation processing.
· Customs & Compliance: Ensure compliance with export regulations, customs laws, and DGFT policies. Handle export incentives, duty drawbacks, and export obligations.
· Banking & Payment Processing: Handle LC (Letter of Credit), bank negotiations, remittances, and documentation required for payment processing.
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· Client Communication: Handle buyer queries related to export documentation, shipping, and compliance.
mail updated resume with current salary-
email: jobs[at]glansolutions[dot]com
satish: 88 O2 74 97 43
- High school diploma or equivalent; a Bachelor's degree in Logistics, Supply Chain Management, or related field is advantageous.
- Proficiency in warehouse management software and familiarity with inventory control systems.
- Strong organizational and multitasking abilities with attention to detail.
- Effective communication skills and the ability to work in a team environment.
- Knowledge of health and safety regulations in a warehouse setting.
- Problem-solving skills and the ability to handle unexpected situations efficiently.
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They are are building a data and technology-driven, driver-centric platform to electrify last mile mobility in the country.
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Reporting: Head of Customer Success
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With the zeal to learn and grow, the person can delve into any of the following roles and more:
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3. Procurement and Process Manager
So, if you are
● Great with coordination and documentation
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● And negotiation is your key skill
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As a Solution Design team member, you will be focused on designing solutions for some of the most challenging and exciting problems that we are working to solve in the logistics industry. You will be responsible for understanding the customer's business, supply chain challenges and building practical processes or technologically led solutions for these. This role is varied and fast-paced – constantly adapting to the logistics industry's landscape and business needs.
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- MBA with 4+ years of solid experience in Logistics.
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Job Description
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• Managing Supply Chain Operations for a leading B2C eCommerce firm
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• Be solution-oriented & integrate strong and clear data analysis and business
rationale into sound decision-making and problem-solving.
• Ability to manage data and coordinate growing daily order volume.
• Managing and coordinating on-demand manufacturing.
What you will do:
- Working with business teams across the company to define requirements and high-level process/system solutions, leading cross-functional teams (10-25) and managing the timelines for field sourcing teams to support sourcing and on-boarding of supply
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What you need to have:- Graduates from Tier 1/2/3 engineering colleges and/or Tier 2/3 management colleges
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- Ability to adapt quickly to a new environment
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon