Role Overview
We are looking for a highly organized and tech-savvy Operations Support Executive to manage order processing, supplier coordination, and customer support. This role requires someone with strong communication skills, attention to detail, and a genuine interest in operations and digital tools.
Responsibilities
- Order and Fulfillment Management
- Handle 20–50 orders per day through our backend (Magento)
- Verify supplier stock status and ensure order confirmation within 24 hours
- Manage order lifecycle: from order creation to shipment tracking and delivery confirmation
- Shipping and Logistics Coordination
- Follow up on shipment status with suppliers and courier partners daily
- Maintain accurate shipping records and update customers on ETA or delays
- Escalate and resolve delivery exceptions and backorders proactively
- Supplier and Customer Interaction
- Communicate with 10–15 suppliers and 5–10 customers daily via email and phone
- Track and resolve operational issues raised by customers or suppliers
- Collect shipping documentation, return updates, and dispute resolutions
- Technology and Tools
- GPT for communication and translation
- Business tools such as Magento, Google Sheets/Excel,
- Regularly update product and order data with high accuracy
- Participate in internal process automation and tool testing as needed
Required Skills and Qualifications
- 2+ years of experience in operations support, logistics, or backend e-commerce
- Strong English communication skills, both written and verbal
- Proven ability to handle multi-party coordination and resolve issues independently
- Skills in Excel/Google Sheets (pivot tables, VLOOKUP, filters)
- Hands-on experience with tools like Magento, Zoho CRM, or similar platforms is a plus
- Strong interest in technology comfortable learning new tools and systems
- Ability to document processes and work in a structured, accountable way
Preferred Qualifications
- Experience in e-commerce
- Familiarity with order management systems and supply chain processes
- Basic understanding of procurement or logistics workflows
What We Offer
- Remote-first role with flexibility
- Opportunity to work with a Nordic company scaling across Europe
- Exposure to international supplier and customer ecosystems
- Growth path into vendor management or process automation roles
Shubham Vishwakarma
Full Stack Developer - Averlon
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Dear Candidate,
Greetings from Safeducate !!!
Safeducate (A group company of Safexpress Logistics Pvt. Ltd.) is a leading training company in Logistics and E-commerce. Having a pool of 500 companies for current and future requirements in Logistics and E-commerce Operations.
Currently we need fresh graduates for training and Hiring process.
Joining process -
Entry test and Personal Interview at Safeducate Learning Pvt Ltd .(A Safexpress Group Company) RANCHI
Training
Joining
After successfully completion of Logistics Training candidates will be offered a full time Job in Leading Organization.
Perks and Benefits
Best In Industry
Role Logistics Executive
Industry TypeCourier / Transportation / Freight / Warehousing
Functional AreaSupply Chain, Logistics, Purchase, Materials
Employment Type-Full Time, Permanent
Role Category-Logistics
About Company
Safeducate Learning is a leading training, skilling and consulting organization and specializes in the domains of Supply Chain Management & Logistics, Retail, Manufacturing and Automotive. This unique profitable company was launched by Safexpress, India's leading Logistics management company, in 2007 and has been growing by leaps and bounds.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon