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Operations Support Executive
Operations Support Executive
Smarthyrecom's logo

Operations Support Executive

Abhinay Chinnolla's profile picture
Posted by Abhinay Chinnolla
2 - 3 yrs
₹4L - ₹6L / yr
Remote only
Skills
Magento

Role Overview

We are looking for a highly organized and tech-savvy Operations Support Executive to manage order processing, supplier coordination, and customer support. This role requires someone with strong communication skills, attention to detail, and a genuine interest in operations and digital tools.

Responsibilities

  • Order and Fulfillment Management
  • Handle 20–50 orders per day through our backend (Magento)
  • Verify supplier stock status and ensure order confirmation within 24 hours
  • Manage order lifecycle: from order creation to shipment tracking and delivery confirmation
  • Shipping and Logistics Coordination
  • Follow up on shipment status with suppliers and courier partners daily
  • Maintain accurate shipping records and update customers on ETA or delays
  • Escalate and resolve delivery exceptions and backorders proactively
  • Supplier and Customer Interaction
  • Communicate with 10–15 suppliers and 5–10 customers daily via email and phone
  • Track and resolve operational issues raised by customers or suppliers 
  • Collect shipping documentation, return updates, and dispute resolutions
  • Technology and Tools
  • GPT for communication and translation
  • Business tools such as Magento, Google Sheets/Excel, 
  • Regularly update product and order data with high accuracy
  • Participate in internal process automation and tool testing as needed

Required Skills and Qualifications

  • 2+ years of experience in operations support, logistics, or backend e-commerce
  • Strong English communication skills, both written and verbal
  • Proven ability to handle multi-party coordination and resolve issues independently
  • Skills in Excel/Google Sheets (pivot tables, VLOOKUP, filters)
  • Hands-on experience with tools like Magento, Zoho CRM, or similar platforms is a plus
  • Strong interest in technology comfortable learning new tools and systems
  • Ability to document processes and work in a structured, accountable way

Preferred Qualifications

  • Experience in  e-commerce 
  • Familiarity with order management systems and supply chain processes
  • Basic understanding of procurement or logistics workflows

What We Offer

  • Remote-first role with flexibility
  • Opportunity to work with a Nordic company scaling across Europe
  • Exposure to international supplier and customer ecosystems
  • Growth path into vendor management or process automation roles


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About Smarthyrecom

Founded :
2024
Type :
Services
Size
Stage :
Bootstrapped

About

We are a recruitment company.

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Candid answers by the company

What does the company do?
What is the location preference of jobs?

Recruitment services

Company social profiles

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