Operations Manager

About MyOperator

MyOperator is a Business AI Operator platform that enables businesses, teams, and AI agents to work together seamlessly for customer operations such as Sales, Support, Escalations, Feedback, and Refund processes. With 12,000+ businesses using our platform, we operate at meaningful scale and power mission-critical communication workflows including voice bots, WhatsApp automation, and intelligent call routing.

We are building for reliability, speed, and impact. MyOperator values ownership, critical thinking, and execution. This is a high-expectation, high-learning environment where engineers are empowered to solve complex problems and build systems that directly affect customer outcomes.

Role Overview

We are looking for a skilled and proactive Site Reliability Engineer (SRE) to take end-to-end ownership of production reliability, observability, and performance engineering across MyOperator’s AI-powered communication infrastructure.

This role is not operational-only — it requires strong system design thinking, deep troubleshooting ability, and a production ownership mindset. You will define reliability standards, build observability frameworks, lead incident response, and drive SLO-based engineering practices across distributed AWS and Kubernetes environments.

Key Responsibilities

• Own production reliability, uptime, latency, and error budgets across critical services.
• Design and manage production-grade monitoring using Grafana, VictoriaMetrics (Prometheus), and PromQl, AWS CloudWatch.
• Define and enforce SLIs, SLOs, and SLA thresholds for AI communication systems (voice bots, WhatsApp APIs, call routing).
• Build real-time operational dashboards for incident response, capacity planning, and leadership visibility.
• Implement end-to-end distributed tracing using OpenTelemetry (OTEL Collector).
• Design and maintain centralized logging with strong correlation between logs, metrics, and traces.
• Create SLO-based alerting systems with minimal noise and fast incident detection.
• Lead incident response lifecycle: alert triage, mitigation, RCA documentation, and preventive improvements.
• Drive MTTR reduction through structured monitoring, automation, and reliability engineering practices.
• Monitor and troubleshoot AWS EKS (Kubernetes) production workloads.
• Instrument and monitor LLM API integrations, AI inference pipelines, and messaging systems.
• Analyze logs using OpenSearch / ELK for anomaly detection and root cause identification.
• Automate operational workflows using Python or Bash to eliminate manual toil.
• Drive performance optimization, scalability improvements, and capacity planning.
• Collaborate with engineering teams to instrument new services from day one.

Required Skills & Qualifications

• 3–6 years of experience in Site Reliability Engineering, DevOps, or Platform Engineering roles.
• Hands-on experience with:
• VictoriaMetrics / Prometheus (time-series monitoring)
• Grafana dashboards and visualization
• PromQL for writing complex queries and alerts
• Experience implementing distributed tracing using OpenTelemetry (Mandatory).
• Strong experience with centralized logging systems (ELK / OpenSearch / Loki).
• Experience with alerting frameworks such as Alertmanager or Grafana Alerts.
• Strong understanding of SLIs, SLOs, SLA design, and reliability engineering principles.
• Hands-on experience managing AWS production workloads (EC2, RDS, ELB, CloudWatch, IAM).
• Experience with Kubernetes (AWS EKS preferred).
• Familiarity with CI/CD pipelines and automation tools.
• Good understanding of Linux systems, networking, and cloud infrastructure.
• Experience handling production incidents and participating in on-call rotations.
• Ability to automate operational tasks using Python or Bash.

Good to Have

• Experience with OpenSearch / ELK log pipelines and anomaly detection.
• Kubernetes monitoring (pod health, node metrics, autoscaling behavior).
• CI/CD observability integration (Jenkins, GitHub Actions).
• Experience in monitoring LLM APIs and AI inference pipelines.
• Familiarity with MLOps or AI observability tools (Arize, WhyLabs, etc.).
• Service mesh exposure (Istio).
• Infrastructure as Code (Terraform, CloudFormation).
• Experience with chaos engineering or load testing tools.
• Multi-cluster or multi-region architecture exposure.

Key Expectations

• Ownership of production systems and high availability.
• Strong troubleshooting and debugging skills.
• Focus on automation and reliability improvements.
• Proactive approach to incident prevention.
• Ability to reduce alert noise and improve signal quality.
• Data-driven approach to reliability engineering.

This Role Is Not For

• Candidates with purely development experience and no production ownership.
• Candidates without real incident response or on-call experience.
• Freshers or candidates with less than 3 years of experience.

About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Paid Media Executive

Experience Level: 1.5 + Years

Location: Bangalore, Karnataka (On-site)..

The ideal candidate will:

● Demonstrate an ability and willingness to learn new skills independently

● Possess the ability to communicate directly with clients, both verbally and in writing

● Have a strong analytical background

● Be detail oriented, highly organized, with a keen eye for consistency

● Be able to work effectively in a collaborative team environment, and independently as required

● Have a strong desire to learn and add value to the team

● Be solutions oriented

● Have worked within platforms including Google Ads, Google Analytics(GA4), Google Tag Manager, Bing Ads, Facebook Business Manager, Instagram Ads, LinkedIn Ads, Twitter Ads

Responsibilities:

● Develop and execute strategic marketing campaigns for clients across multiple media – paid

search, display, video, and social platforms

● Manage all aspects of campaign configuration, launch, and ongoing optimization – including

strategy, ad copywriting, data-based optimization, budget/billing management, and ad trafficking

● Troubleshoot, problem-solve, and find creative solutions to client-specific needs

● Assist creative team with ad creation through copywriting and strategic direction

● Identify optimization opportunities, including continuous testing of ad copy and landing pages,

including A/B testing

● Ensure campaigns are meeting clearly defined conversion objectives

● Create and deliver meaningful analytics and reporting to monitor and show progress

● Maintain knowledge of industry best practices and new technologies

● Maintaining the team strength at all times

Microsoft Fabric, Power BI, Data modelling, ETL, Spark SQL

Remote work- 5-7 hours

450 Rs hourly charges

Key Responsibilities:

·      Design, develop, and maintain high-quality, scalable software solutions

·      Work extensively with AWS Serverless services such as Lambda, API Gateway, and DynamoDB

·      Implement and optimize Elasticsearch for search and analytics

·      Build backend services using NodeJS and develop front-end applications using Angular

·      Design and develop robust REST APIs with a solid understanding of web services

·      Write clean, efficient, and maintainable code in JavaScript and TypeScript

·      Troubleshoot, debug, and resolve performance issues in complex systems

·      Collaborate with cross-functional teams to deliver robust, end-to-end software solutions

Required Skills & Qualifications:

·      Bachelor’s degree in Computer Science or a related field

·      8+ years of experience in software development

·      Strong hands-on expertise in AWS Serverless (Lambda, API Gateway, DynamoDB) or .NET with SQL

·      Experience with Elasticsearch for efficient data retrieval and indexing

·      Proficiency in NodeJS, Angular, JavaScript, and TypeScript

·      Solid understanding of REST APIs and web services

·      Strong UI development skills with CSS

·      Proven experience designing solutions for complex technical requirements

·      Excellent debugging, analytical, and problem-solving abilities

Division : Cooling (A Part of Industrial Product Business)

Job Title: Sales Engineer (Chiller/ Heat Exchanger/ Heat Pump/ Boiler/Compressors/Cooling Tower)

Department: Sales

Location: Mumbai

Years of Experience: 3 to 6

Notice Period - Up to 3 Months

Job Description:

1. Understanding the customers needs

2. Creation of opportunities by positioning right product, based on those needs.

3. Replication of existing cooling applications in various industries

4. Submission of Techno- Commercial offer for providing the solution to Clients' cooling or heating requirements.

5. Should handle customer objections.

6. Should work with channel associates (indirect sale)

7. Managing internal customers-teaming with all the departments

8. Closure of the opportunity by sale transaction with win results to client.

9. Overall responsible for the sales target in terms of turn-over and no. of products in the region.

Critical Competencies for the Job:

1. Sales domain Knowledge

2. Responsive & Good Behaviour Skills, Good In communication

3. Understanding Contracts

4. Learning ability

5. Good in Follow Up and moving the lead towards its closure.

6. Good Team Member and ability to work with cross functional team.

7. Willingness to Travel in respective geographies.

We're hiring an experienced SAP IBP Consultant with 6+ years of expertise in Demand and Supply Planning. The ideal candidate should have strong skills in key figure modeling, time series planning, and integration with S/4HANA or ECC. Prior experience with planning operators, forecast models, and Excel Add-in is required.

Role Description

This is a full-time on-site role for a Sales Executive at Sunra Soft Tech Private Limted in Pune. The Sales Executive will be responsible for developing and implementing sales strategies, identifying new business opportunities, building and maintaining client relationships, and achieving sales targets.

Qualifications

Sales and Business Development skills

Excellent communication and negotiation skills

Customer relationship management

Strong problem-solving and decision-making abilities

Experience in the IT industry is a plus

Bachelor's degree in Business Administration or related field

Company Name

: JNJ TECHNOLOGIES & SERVICES LLP

Job Timing

: 10.00 AM – 7.00 PM

Working Days

: Monday to Saturday

Location 

: Remote

Qualification

: Graduate/Diploma

Requirement

: Laptop & Wi-Fi

Position 

: Full time