Content & Communication Lead

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

Mandatory (Experience 1): Must have 3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Mandatory (Experience 2): Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Mandatory (Experience 3): Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Mandatory (Experience 4): Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Mandatory (Experience 5): Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Mandatory (Note): Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

Mandatory (Company): B2B SaaS (Technical complex)

About Cognida.ai

Our Purpose is to boost your competitive advantage using AI and Analytics.

We Deliver tangible business impact with data-driven insights powered by AI. Drive revenue growth, increase profitability and improve operational efficiencies.

We Are technologists with keen business acumen - Forever curious, always on the front lines of technological advancements. Applying our latest learnings, and tools to solve your everyday business challenges.

We Believe the power of AI should not be the exclusive preserve of the few. Every business, regardless of its size or sector deserves the opportunity to harness the power of AI to make better decisions and drive business value.

We See a world where our AI and Analytics solutions democratise decision intelligence for all businesses. With Cognida.ai, our motto is ‘No enterprise left behind’.

Qualifications 

Bachelor's degree in BE/B. Tech /MCA

6+ years of experience

Position: Integration Engineer

Location: Hyderabad, India

Job Description

• Strong hands-on experience building and managing integrations using Workato along with any (similar iPaaS platforms such as Boomi or MuleSoft)
• Solid understanding of API-based integrations, data flows, and automation workflows
• Ability to triage and resolve connectivity issues with external and third-party SaaS systems (e.g Salesforce, Sharepoint, NetSuite)
• Ability to work collaboratively with our Implementation and Product teams to design, test, and deploy integrations

Join as a NEET Doubt Solver!

Help NEET aspirants by solving their doubts in Chemistry, Biology, and Physics. Earn for every doubt you solve correctly and unlock exciting rewards as you grow. Start making a difference — and earning — today!

Managing software delivery operations for AI projects. The job requires managing the delivery process by gathering customer requirements and working with the engineering team to manage the delivery process. Requires experience in managing hi-tech software project operations management experience.

Skills  

• Experience in building or implementing requirements on ZOHO CRM plus products, Zoho Creator, Zoho Projects, Zoho Work-drive, Zoho one 
• Experience in writing Zoho custom functions, with a deep understanding of Deluge, preferred 

• Experience and knowledge of relational databases including work with MongoDB, or other common RDBMS 

Job Responsibilities 

• Deliver technology solutions that are critical to the day-to-day operations and continued growth of the business 
• Participate in requirements-gathering sessions with business users 
• Document requirements for new features, data capture, process functions, reports, and training 

• Functional and System Knowledge 
• CRM customization and assisting CRM Implementation 
• Scripting/Configuring in Zoho CRM / Creator / Desk and other Zoho apps 
• Writing custom functions/ basic integrations/testing and implementing extensions custom functions for ZOHO CRM, Creator, and other Zoho Apps 
• Configuring APIs integration with various systems and Zoho Testing, creation of screens, functionality, and UI in Zoho Creator. 

• Understand system integrations and dependencies 
• Analyze the impact of changes on systems and integrations 
• Process mapping and workflow creation 
• Must have a Functional & Technical Understanding of Zoho applications. 
• Managing all Zoho applications for internal teams including - workflows, knowledge base setup, and user access management. 

• Understand requirements by function and setup processes in Zoho 
• Ensure smooth running of existing applications and handle any kind of challenge being faced by the team 
• Setup knowledge for users by the team, to learn and execute their set of processes 
• Identify opportunities for integration with external apps 
• Act as internal Zoho Support/Zoho creator desk to troubleshoot queries/issues 

• Train users to utilize their specific Zoho apps for their use case 
• Planned, implement, and manage process change initiatives with respective department heads. 
• Configuration of core Zoho Applications like CRM, Desk, Creator, Project, Campaign, etc. 
• Act as internal Zoho Support desk to troubleshoot queries/issues. 
• Conduct monthly reviews with teams to understand adoption/improvements 

• Plan, implement, and manage process change initiatives with respective department heads 
• Use data and reports to make evidence-based decisions to increase Zoho adoption 

Desired Candidate Profile 

• Excellent communication skills. 
• Minimum 3 years experience in Zoho Application. 

• Hands-off experience/inclination to work with Zoho applications. 
• Configuration on Zoho CRM, Desk, Project 
• Workflow / Custom Functions / Blueprint configuration on Zoho. 
• Understanding of Business Processes

•  You should have deep understanding of NodeJS
•  You should be strong in Javascript and TypeScript
•  You should be capable of writing complex queries
•  ES6, Express, Apollo Server, Send Grid Email, Twilio SMS, Payment
• Gateway,
• Error Loggin, API Developement, API Security,
• PostGreSQL/MSSQL/MySQL, MongoDB/CouchDB
• Very good knowledge on REST API
• Good experience in Agile methodologies
• Ability to design and write code complying with coding standards
• and other factors like performance, scalability, reliability,
• reusability, modularity in mind
• You should have strong logical and problem solving skills
• Excellent communication and customer interfacing skills
• AWS certification is nice to have
• Strong proficiency with JavaScript and good to have
• ES6(Typescript) knowledge
• Knowledge of Node.js and frameworks such as Express, Restify
• Understanding the nature of asynchronous programming and its
• quirks and workarounds
• Understanding accessibility and security compliance
• User authentication and authorization between multiple systems,
• servers, and environments
• Integration of multiple data sources and databases into one
• system
• Understanding fundamental design principles behind a scalable
• application
• Competencies and Skills Required
• equires excellent analytical, problem solving, and good
• communications skills
• Must be able to work effectively with business stakeholders
• Strong passion for delivering technical solutions to business
• problems
• Understanding and mindset of Agile software delivery (Ability to
• adapt to continually changing priorities)
• Team player who understands the importance of teamwork and
• collaboration
• Passion for delivering new approaches and challenging the ‘statusquo’
• Hungry to learn and always in search of continuous improvement

ROLES & RESPONSIBILITIES:

• Responsible for Blockchain evaluation, smart contract development, implementation supporting the digital strategy group initiatives.
• Must have hands-on experience using Solidity.
• Experience in setting up Blockchain nodes and networks.
• Design and develop the architecture of Blockchain Solutions from a systemic standpoint.
• Responsible for creating technical solution architecture for a given business problem.
• Responsible for quality of the application and implements necessary checks and balances via peer review, code scans, automated tests.
• Set the standards for design and development.
• Oversees, maintains,s and supports existing software applications.
• Provide subject matter expertise in reviewing, analyzing, and resolving complex issues.
• Prepare user and systems documentation as needed.
• Design & implement Blockchain solutions which may run on Blockchain platforms and composed of multiple software packages based on Solution Architect.
• Lead a team of Blockchain juniors/trainees.
• Work with product managers and other product teams.
• Well versed in using GitHub.
• Should be flexible to explore different blockchains be it Ethereum, Ripple, Tron, AVA, Multichain, etc