Content & Communication Lead

Supercharge Your Career as a Technical Project Manager at Technoidentity!

At Technoidentity, we're a Data & AI product engineering company with over 15 years of expertise in building durable digital products, intelligent enterprise solutions, and scalable Data & AI platforms. As we continue expanding globally, it's the perfect time to join our team of tech innovators and make a lasting impact.

What’s in it for You?

We are looking for a seasoned, techno-functional Project Manager who can own end-to-end delivery for multiple projects while building and growing a high-performing team of 15–18 people. This is a hands-on project management role that blends three dimensions: delivery excellence (on-time, first-time-right, within scope and cost), customer partnership (building trusted relationships and delivering measurable business impact), and people leadership (developing, upskilling, and growing your team).

The ideal candidate is equally comfortable in a technical design discussion, a customer QBR, and a career conversation with a team member.

What Will You Be Doing?

Key Responsibilities

1. Delivery Execution & Ownership

• Own end-to-end delivery of projects/releases — on-time, first-time-right, and within the agreed cost, timeline, and scope.
• Drive project and release planning, including work breakdown, estimation, resource planning, dependency mapping, and risk-adjusted scheduling.
• Track and manage scope changes with disciplined change control; balance customer asks against commercial and timeline commitments.
• Proactively identify delivery risks and drive mitigation before they become escalations.

2. Quality & Continuous Improvement

• Define, track, and report quality metrics (defect density, leakage, first-time-right rate, SLA adherence, velocity/predictability).
• Institutionalize first-time-right practices: reviews, definition of done, test coverage, and release readiness gates.
• Drive continuous improvement through retrospectives, root-cause analysis, and measurable corrective actions carried into subsequent releases.

3. Customer & Stakeholder Management

• Build and deepen relationships with customer stakeholders at working and leadership levels; act as a trusted delivery partner, not just a status reporter.
• Own the cadence of customer communication — Weekly Status Reports (WSR), Monthly Business Reviews (MBR), and Quarterly Business Reviews (QBR) — with crisp, data-backed narratives on progress, risks, and value delivered.
• Build deep business and domain knowledge of the customer and the projects under the client portfolio; use that context to anticipate needs, shape solutions, and identify growth opportunities.
• Manage expectations transparently — communicate early on risks, trade-offs, and course corrections.

4. Governance, Reporting & Delivery Standards

• Ensure adherence to organizational delivery standards, processes, and governance frameworks across all projects.
• Maintain rigorous delivery hygiene: minutes of meetings, action-item tracking to closure, and up-to-date RAID logs (Risks, Assumptions, Issues, Dependencies).
• Provide accurate and timely internal reporting — project health, margins, utilization, staffing, and escalations — to delivery leadership.
• Work in synergy with support functions (HR, Talent Acquisition, Finance, IT, Operations) for staffing, invoicing, compliance, and enablement needs.

5. People Leadership & Development

• Manage, mentor, and grow a team of 15–18 engineers and leads — spanning goal setting, regular 1:1s, performance management, and career development conversations.
• Build individual upskill plans aligned to project needs and career aspirations; track progress and create stretch opportunities.
• Develop a leadership pipeline by identifying and grooming leads and anchors within the team.
• Foster a culture of customer-first, ownership, accountability, and continuous learning; manage performance issues early, fairly, and constructively.
• Drive team engagement, retention, and recognition.

6. Techno-Functional Contribution

• Participate credibly in solution and architecture discussions; challenge estimates and technical approaches where needed.
• Translate business requirements into technical direction for the team, and technical constraints into business language for the customer.
• Stay current with engineering practices (Agile/Scrum, DevOps, CI/CD, cloud, and AI-assisted development) and drive their adoption where they improve delivery outcomes.

Requirements

What Makes You the Perfect Fit?

• 8–10 years of overall experience in IT services, with at least 3–4 years managing delivery and teams of 12+ members.
• Strong techno-functional profile: an engineering background with hands-on technical experience earlier in the career, now combined with delivery and domain depth.
• Proven track record of on-time, within-budget delivery across multiple releases or projects.
• Demonstrated experience running customer governance cadences (WSR/MBR/QBR) and managing senior client stakeholders.
• Solid command of estimation techniques, release planning, quality metrics, and delivery governance artifacts (RAID logs, MoM, action trackers, status dashboards).
• Experience with Agile/Scrum and hybrid delivery models; working knowledge of tools such as Jira, Azure DevOps, or equivalent.
• Strong people-management credentials: performance management, upskilling, career development, and conflict resolution.
• Excellent written and verbal communication — able to produce crisp executive-level reporting and lead difficult conversations with confidence and empathy.

Good to Have

• PMP, PRINCE2, CSM/PSM certification.
• Exposure to AI-assisted delivery practices and productivity tooling.
• Domain exposure (e.g., energy/utilities, real estate, or public sector).
• Experience contributing to presales, account growth, or delivery excellence initiatives.

Education

• Bachelor's degree in Engineering / Computer Science or equivalent; MBA or equivalent management qualification is a plus.

We looking for an efficient candidate for tele-calling services for our tele-calling unit. The candidate should be very fluent in English speaking and should have to capability to attend client requirements and sales. The following requirements are expected from the eligible candidates:

• Proficient in Good English Speaking.
• Any gender with age group for job positions between 21yrs to 30yrs.
• Experienced candidates are mostly preferred for the job role.
• Need to adapt to the working environment, time management and co-operation with teamwork.
• Earn incentives up to 30k per month based on performance.
• Performance bonus will be credited for best performing candidates.

Job Description – Inside Sales Executive

About Accordible:

Accordible is a growing B2B facility management and engineering services company serving more than 600 clients across India. Our clientele includes hotels, hospitals, corporate offices, malls, commercial establishments and other institutional facilities.

We provide professional facility management, technical manpower, housekeeping, kitchen duct cleaning, air duct cleaning, HVAC and specialised project-based services. We are building a performance-driven sales team capable of developing strong client relationships and supporting the company’s pan-India growth.

Position Overview:

The Inside Sales Executive will be responsible for generating new business opportunities through outbound calling, email outreach, online research and professional networking platforms.

The role involves identifying potential clients, connecting with decision-makers, understanding preliminary service requirements, qualifying leads and coordinating meetings for the sales and business development team.

The ideal candidate should have 1–2 years of experience in inside sales, tele-sales, lead generation or B2B client outreach. The candidate must be confident in communicating with corporate clients, managing regular follow-ups and working towards defined sales targets.

Key Responsibilities:

1. Lead Generation and Prospecting

• Identify prospective clients through LinkedIn, online research, business directories, industry databases and other lead-generation platforms.
• Conduct outbound calling, email campaigns and professional messaging to generate business enquiries.
• Develop and maintain a database of target companies, decision-makers and relevant contact details.
• Identify suitable prospects across industries such as hospitality, healthcare, commercial real estate, corporate offices, retail and facility management.
• Qualify leads based on client requirements, business potential, location, service requirement and decision-making authority.

2. Client Communication and Engagement

• Initiate professional conversations with facility managers, purchase teams, administration heads, engineering teams and other decision-makers.
• Introduce Accordible’s services clearly and explain their relevance to the prospect’s business requirements.
• Understand initial client requirements and collect the necessary information for further discussion.
• Respond to preliminary client queries and share service profiles, presentations and company information.
• Schedule meetings, site visits, presentations or calls for qualified opportunities.
• Maintain consistent follow-up with prospects until the opportunity progresses to the next sales stage.

3. Sales Pipeline Management

• Maintain an organised pipeline of new leads, active follow-ups, meetings, proposals and potential business opportunities.
• Update lead status, communication history, next follow-up date and meeting outcomes in the CRM or internal sales tracker.
• Ensure that no qualified lead is missed due to delayed or incomplete follow-up.
• Coordinate with the sales team for further discussions, site assessments, quotations and commercial negotiations.
• Follow up on proposals and quotations under the guidance of the Team Lead.

4. Proposal and Internal Coordination

• Collect complete client requirements before forwarding the opportunity for proposal preparation.
• Coordinate with operations and relevant internal departments to understand service feasibility, manpower requirements and execution timelines.
• Assist in preparing proposals containing the scope of work, pricing, service frequency and commercial terms.
• Ensure that proposals and quotations are shared with clients within the defined turnaround time.
• Support the preparation and follow-up of approximately 20–25 proposals per month, depending on qualified opportunities.

5. Market Research

• Research new industries, companies, geographical markets and potential business segments.
• Track market developments, client requirements, competitor activities and service trends.
• Identify potential opportunities for cross-selling and upselling Accordible’s services.
• Provide market feedback to the Team Lead regarding client expectations, pricing concerns and competitor positioning.

6. Target Achievement

• Work towards monthly targets related to lead generation, qualified opportunities, meetings and proposal conversions.
• Maintain the required level of daily outreach and follow-up activity.
• Improve response and conversion rates through structured calling, professional communication and timely follow-ups.
• Take ownership of assigned leads and maintain consistent progress towards defined sales objectives.

7. Reporting and Documentation

• Maintain accurate daily records of calls, emails, follow-ups, meetings and lead status.
• Submit daily and weekly sales activity reports.
• Prepare regular updates on qualified leads, meetings scheduled, proposals submitted and pending follow-ups.
• Track individual performance against assigned targets.
• Maintain complete and accurate client data in the CRM or internal tracking system.

Qualifications and Experience:

• Graduate degree in Business Administration, Marketing, Commerce, Management or a related field.
• 1–2 years of experience in inside sales, B2B tele-sales, lead generation, business development or corporate client acquisition.
• Experience in facility management, hospitality services, housekeeping, technical services, HVAC, manpower supply or other B2B service industries will be an advantage.
• Basic understanding of sales pipelines, lead qualification and follow-up processes.
• Working knowledge of CRM systems, Microsoft Excel, Google Sheets, email communication and online research platforms.

Skills and Competencies:

• Strong verbal and written communication skills.
• Confidence in cold calling and interacting with corporate decision-makers.
• Good listening and requirement-understanding skills.
• Ability to build professional rapport with prospective clients.
• Strong follow-up and client coordination capabilities.
• Target-oriented and self-motivated approach.
• Good organisational and time-management skills.
• Ability to maintain accurate records and work systematically.
• Willingness to learn about technical and facility management services.
• Ability to work effectively in a fast-paced and performance-driven environment.

What We Offer:

• Competitive salary with performance-linked incentives.
• Opportunity to work with corporate and institutional clients across India.
• Exposure to B2B sales, facility management and engineering service solutions.
• Structured training on services, lead generation and corporate sales processes.
• Supportive and performance-oriented working environment.
• Career progression based on performance and capability.

REVIEW CRITERIA:

MANDATORY:

• Strong Manager – Customer Success, Account management Profile
• Must have 8+ years of overall experience with at least 6+ Years in Customer Success role
• Must have 1+ years of experience in AdTech industry
• Must have experience managing clients in the outside India market (Preferably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)

PREFERRED:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

ROLE & RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with 8 to 12 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 8 to 12 years of experience in the internet/technology industry (mandatory)
• B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Designation: Liaison Officer (Retired infrastructure govt. department)

Job Role: Government Liaison (Block & Solar Division):

- Act as a bridge between the company and key government departments such as PWD, CPWD, and other relevant authorities.  

- Facilitate approvals, clearances, and coordination for both block and solar-related government projects.  

- Identify and support government tenders, focusing on opportunities in block sales and the solar industry.  

- Leverage prior government experience and network to build and maintain strong institutional relationships.  

- Assist the solar division with policy insights, regulatory compliance, and effective government liaison support.

Email address: etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

• Back office administration and support personnel
• Good organizational skills
• These tasks may include, proofreading, providing support service to the team, data entry
• Multitasking & Clerical work

We seek a highly experienced and skilled Zoho Developer to join our dynamic team. As a Senior Zoho Consultant, you will play a key role in implementing, customizing, and integrating Zoho solutions for our clients. Your expertise will help clients streamline their processes, improve efficiency, and leverage the full potential of Zoho's suite of applications