About Turing:
Turing enables U.S. companies to hire the world’s best remote software engineers. 100+ companies including those backed by Sequoia, Andreessen, Google Ventures, Benchmark, Founders Fund, Kleiner, Lightspeed, and Bessemer have hired Turing engineers. For more than 180,000 engineers across 140 countries, we are the preferred platform for finding remote U.S. software engineering roles. We offer a wide range of full-time remote opportunities for full-stack, backend, frontend, DevOps, mobile, and AI/ML engineers.
We are growing fast (our revenue 15x’d in the past 12 months and is accelerating), and we have raised $14M in seed funding (https://tcrn.ch/3lNKbM9">one of the largest in Silicon Valley) from:
- Facebook’s 1st CTO and Quora’s Co-Founder (Adam D’Angelo)
- Executives from Google, Facebook, Square, Amazon, and Twitter
- Foundation Capital (investors in Uber, Netflix, Chegg, Lending Club, etc.)
- Cyan Banister
- Founder of Upwork (Beerud Sheth)
We also raised a much larger round of funding in October 2020 that we will be publicly announcing over the coming month.
Some articles about Turing:
- https://techcrunch.com/2020/08/25/turing-raises-14m-to-help-source-vet-place-and-manage-remote-developers-in-tech-jobs/">TechCrunch: Turing raises $14M seed to help source, vet, place, and manage remote developers
- https://www.theinformation.com/articles/six-startups-prospering-during-coronavirus">The Information: Six Startups Prospering During Coronavirus
- https://medium.com/@cyanbanister/turing-helps-the-world-level-up-ff44b4e6415d">Cyan Banister: Turing Helps the World Level Up
- https://turing.com/boundarylessblog/2019/10/the-future-of-work-is-remote/the-future-of-work/">Jonathan Siddharth (Turing CEO): The Future of Work is Remote.
Turing is led by successful repeat founders Jonathan Siddharth and Vijay Krishnan, whose last A.I. company leveraged elite remote talent and had a successful acquisition. (https://techcrunch.com/2017/02/23/revcontent-acquires-rover/">Techcrunch story). Turing’s leadership team is composed of ex-Engineering and Sales leadership from Facebook, Google, Uber, and Capgemini.
About the role:
Software developers from all over the world have taken 200,000+ tests and interviews on Turing. Turing has also recommended thousands of developers to its customers and got customer feedback in terms of customer interview pass/fail data and data from the success of the collaboration with a U.S customer. This generates a massive proprietary dataset with a rich feature set comprising resume and test/interview features and labels in the form of actual customer feedback. Continuing rapid growth in our business creates an ever-increasing data advantage for us.
We are looking for a Machine Learning Scientist who can help solve a whole range of exciting and valuable machine learning problems at Turing. Turing collects a lot of valuable heterogeneous signals about software developers including their resume, GitHub profile and associated code and a lot of fine-grained signals from Turing’s own screening tests and interviews (that span various areas including Computer Science fundamentals, project ownership and collaboration, communication skills, proactivity and tech stack skills), their history of successful collaboration with different companies on Turing, etc.
A machine learning scientist at Turing will help create deep developer profiles that are a good representation of a developer’s strengths and weaknesses as it relates to their probability of getting successfully matched to one of Turing’s partner companies and having a fruitful long-term collaboration. The ML scientist will build models that are able to rank developers for different jobs based on their probability of success at the job.
You will also help make Turing’s tests more efficient by assessing their ability to predict the probability of a successful match of a developer with at least one company. The prior probability of a registered developer getting matched with a customer is about 1%. We want our tests to adaptively reduce perplexity as steeply as possible and move this probability estimate rapidly toward either 0% or 100%; maximize expected information-gain per unit time in other words.
As an ML Scientist on the team, you will have a unique opportunity to make an impact by advancing ML models and systems, as well as uncovering new opportunities to apply machine learning concepts to Turing product(s).
This role will directly report to Turing’s founder and CTO, https://www.linkedin.com/in/vijay0/">Vijay Krishnan. This is his https://scholar.google.com/citations?user=uCRc7DgAAAAJ&hl=en">Google Scholar profile.
Responsibilities:
- Enhance our existing machine learning systems using your core coding skills and ML knowledge.
- Take end to end ownership of machine learning systems - from data pipelines, feature engineering, candidate extraction, model training, as well as integration into our production systems.
- Utilize state-of-the-art ML modeling techniques to predict user interactions and the direct impact on the company’s top-line metrics.
- Design features and builds large scale recommendation systems to improve targeting and engagement.
- Identify new opportunities to apply machine learning to different parts of our product(s) to drive value for our customers.
Minimum Requirements:
- BS, MS, or Ph.D. in Computer Science or a relevant technical field (AI/ML preferred).
- Extensive experience building scalable machine learning systems and data-driven products working with cross-functional teams
- Expertise in machine learning fundamentals, applicable to search - Learning to Rank, Deep Learning, Tree-Based Models, Recommendation Systems, Relevance and Data mining, understanding of NLP approaches like W2V or Bert.
- 2+ years of experience applying machine learning methods in settings like recommender systems, search, user modeling, graph representation learning, natural language processing.
- Strong understanding of neural network/deep learning, feature engineering, feature selection, optimization algorithms. Proven ability to dig deep into practical problems and choose the right ML method to solve them.
- Strong programming skills in Python and fluency in data manipulation (SQL, Spark, Pandas) and machine learning (scikit-learn, XGBoost, Keras/Tensorflow) tools.
- Good understanding of mathematical foundations of machine learning algorithms.
- Ability to be available for meetings and communication during Turing's "coordination hours" (Mon - Fri: 8 am to 12 pm PST).
Other Nice-to-have Requirements:
- First author publications in ICML, ICLR, NeurIPS, KDD, SIGIR, and related conferences/journals.
- Strong performance in Kaggle competitions.
- 5+ years of industry experience or a Ph.D. with 3+ years of industry experience in applied machine learning in similar problems e.g. ranking, recommendation, ads, etc.
- Strong communication skills.
- Experienced in leading large-scale multi-engineering projects.
- Flexible, and a positive team player with outstanding interpersonal skills.

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Skills & Experience
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Essential
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Good to Have
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Location: Noida Sector 2
About Us:
MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.
Role Overview:
As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.
Requirements
Key Responsibilities:
Strategic Development and Execution:
Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.
Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.
Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.
Team Leadership and Management:
Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.
Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.
Customer Satisfaction and Retention:
Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.
Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.
Operational Excellence:
Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.
Utilize data-driven insights to track progress towards success goals and inform decision-making.
Cross-Departmental Collaboration:
Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.
Share customer insights and feedback to drive product improvements and refine marketing strategies.
Recruitment and Training:
Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.
Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.
Requirements:
Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.
Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.
Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.
Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.
Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.
Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.
Why Join Us:
At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.
Apply Now:
If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!
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Skills required:-
1.Should have good knowledge of any technology
2.Good experience in customer management and people management.
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Should have handled small/medium projects in the past.
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Experience of 3-4 years in Project Management
2-3 years in a PMO role
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Preferably from Product Organisations. But not a must.
Experience in preparing and reviewing Project Plans
Understanding of project governance and process compliances
Deep understanding of Project tracking and Risk assessment.
Experience of preparing Project reports, Snapshots, MIS.
Good team player - as he/she will need to work closely with PMs and other internal teams.











