ODI Developer

Role Summary:

We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will

be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction

in a fast-paced trading environment.

Key Responsibilities:

• Act as the primary contact for clients reporting issues related to trading applications and platforms.

• Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

• Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

• Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

• Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

• Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.

• Communicate proactively with clients about upcoming product features, enhancements, or changes.

• Build and maintain strong relationships with clients through regular, value-added interactions.

• Collaborate in conducting UAT, release validations, and production deployment verifications.

• Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field.

• 2+ years in Application/Technical Support, preferably in the broking/trading domain.

• Sound understanding of capital markets – Equity, F&O, Currency, Commodities.

• Strong technical troubleshooting skills – Linux/Unix, SQL, log analysis.

• Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

• Excellent communication and interpersonal skills for effective client interaction.

• Ability to work under pressure during trading hours and manage multiple priorities.

• Customer-centric mindset with a focus on relationship building and problem-solving.

Role Overview:

We’re looking for a motivated Inside Sales Executive to engage with inbound and outbound leads, educate them on our platform, and convert them into premium subscribers. The ideal candidate should have strong communication skills, a passion for solving customer problems, and basic IT knowledge (domains, SEO, hosting, etc.).

Key Responsibilities:

• Reach out to potential customers via phone, WhatsApp, or email to pitch our premium offerings.
• Understand customer requirements and provide tailored solutions using our platform.
• Convert free users to paid premium users by clearly demonstrating value.
• Maintain a pipeline and achieve weekly/monthly sales targets.
• Troubleshoot basic IT-related queries around website setup, domain names, and SEO features.
• Record and update lead interactions in the CRM.

Required Skills & Qualifications:

• Proven experience in telesales, inside sales, or customer-facing roles.
• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving and persuasion abilities.
• Basic understanding of websites, domain names, SEO, and digital tools.
• Comfortable using CRM systems and productivity apps.
• Self-motivated and target-oriented.

Nice to Have:

• Experience selling SaaS or digital products.
• Background in digital marketing or website development.
• Familiarity with the Websites.co.in platform.

What is the role?

We are looking for a storyteller who can profoundly understand the user and can translate our product details as per the user's needs. You are the one who likes working with data and insights and make decisions based on it. Should be able to lead multiple stakeholder roles efficiently for international markets with a passion for technology. An eager candidate to make an impact to the organization & thrive in a fast-paced, dynamic, hyper-growth environment and can operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right.

Key Responsibilities

• Segment our users by deeply understanding our clients and end users. You will talk regularly to users and prospects and draw qualitative and quantitative insights.
• Define our GTM and partner with the rest of the team to execute the GTM. It will include work like demand generation, sales playbooks, sales enablement, and marketing assets.
• Work closely with a range of cross-functional teams- product, partner managers, marketing, and sales to craft thoughtful go-to-market strategies and drive growth initiatives.
• Understand and analyze the competitive landscape to define our own marketing strategy.

What are we looking for?

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 3+ years of relevant work experience that can span marketing, product marketing or product management.
• Experience working on marketing or growth throughout a product’s lifecycle.
• Working experience in SaaS, preferably for international markets.
• Hands on experience in google analytics, google AdWords, CRM, analytical tools.

Whom will you work with?

You will be working closely with the marketing team.

What can you look for?

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being with the organization.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. organization works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Description of Skills/abilities:

We are looking for a Python Web Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application; therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities:

1. Writing reusable, testable, and efficient code.
2. Design and implementation of low-latency, high-availability, and performant applications.
3. Integration of user-facing elements developed by front-end developers with server side logic.
4. Implementation of security and data protection.
5. Integration of data storage solutions may include databases, key-value stores, blob stores, etc. Experience administering innovation with methodologies such as design thinking.
6. Experience working on Agile Scrum and DevOps aligned delivery teams.
7. Interest and ability to learn other coding languages as needed.
8. Strong communication skills and great product sense.
9. Proficient communication skills verbal and written.
10. Understanding of accessibility and security compliance depending on the specific project.
11. Knowledge of user authentication and authorization between multiple systems, servers, and environments.
12. Understanding of fundamental design principles behind a scalable application.
13. Familiarity with event-driven programming in Python, using of Pycham.
14. Understanding of the differences between multiple deliveries platforms, such as mobile vs desktop, and optimizing output to match the specific platform.
15. Able to create database schemas that represent and support business processes.
16. Strong unit test and debugging skills.

Skills:

1. Expert in Python, with knowledge in Python web framework such as Django, Flask depending on technology stack.
2. Familiarity with some ORM (Object Relational Mapper) libraries.
3. Able to integrate multiple data sources and databases into one system.
4. Understanding of the threading limitations of Python, and multi-process architecture.
5. Good understanding of server-side templating languages such as Jinja 2, Mako, etc depending on your technology stack.
6. Basic understanding of front-end technologies, such as JavaScript, Typescript, react, react hooks, HTML5, and CSS3.
7. Proficient understanding of code versioning tools such as Git, Mercurial or SVN.

Skill Set:

1. 4+Years Full stack Python Developer - exposure to web frameworks like Django, Flask and Falcon.
2. Experience building APIs for a rapidly iterating product and restful APIs and development of services layer using Pythons Flask framework and should be proficient in writing unit test cases using Pytest package.
3. Database level programming using both SQL (MySQL, PostgreSQL, Oracle) and No SQL (Mongo DB/Casandra) and designing the database level stored procedures and persistence logic.
4. HTML/CSS/JavaScript and JavaScript framework and knowledge on React JS is a plus.
5. Experience in developing Arduino libraries is an added advantage.
6. Experience working with two or more from the following: Web Application development, Unix/Linux environments, mobile application development, distributed and parallel systems, machine learning, information retrieval, natural language processing, networking, developing large software systems, and/or security software development

Work Location: Chennai

Work Experience: 5 to 8 Years

• Experience in working with Core Java (Ver 11), Spring, Spring Boot, Hibernate, JSF or Primefaces, SQL
• Familiarity with working with Jasper, Rest API is added plus

• Design, develop, implement, and maintain java application phases, code, and software
• Programming, testing, and debugging
• Competence and comfort using multiple frameworks
• Ability to gather accurate requirements and work closely with stakeholders
• Strong attention to detail with the ability to identify errors 

• Graduate in Computer Science / Computer Applications / Engineering / Information Technology

• 2+ years of experience with Node.js
• Expertise in Typescript, AWS, Firebase, MongoDB, and Express

You will be bringing:

• Hands-on experience in writing applications using Node.js (including Socket.io and Express or similar)
• Excellent knowledge of a few of the available databases such as MySQL, MongoDB, etc.
• Proficiency in application deployment on Linux or Ubuntu environments
• Proficiency in JavaScript languages like React and/or Angular, along with a comprehensive experience in open-source frameworks
• Experience in server-client architecture project(s)
• Ability to prioritize in a chaotic and ambiguous environment
• An open, growth mindset when giving and receiving feedback