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Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

About the Role

We are seeking an experienced and customer-focused Product Manager to join our team. In this role, you will be responsible for defining and executing the product vision, strategy, and roadmap. You will collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to deliver innovative solutions that solve customer pain points and align with our business objectives.

Key Responsibilities

Product Strategy and Vision

• Define and communicate a clear product vision and strategy.
• Align product goals with business objectives and customer needs.
• Conduct market research to identify trends, opportunities, and competitive positioning.

Roadmap and Prioritization

• Develop and maintain a product roadmap that balances short-term deliverables with long-term goals.
• Use prioritization frameworks (e.g., RICE, MoSCoW) to evaluate and prioritize product features.

Customer-Centric Development

• Gather and analyze user feedback through interviews, surveys, and data analytics.
• Advocate for the customer by translating their needs into actionable requirements.

Cross-Functional Collaboration

• Work with engineering teams to define and deliver high-quality, scalable products.
• Partner with designers to create user-friendly interfaces and experiences.
• Collaborate with marketing and sales teams to ensure successful product launches and adoption.

Data-Driven Decision Making

• Define and track key performance indicators (KPIs) to measure product success.
• Leverage analytics tools (e.g., Mixpanel, Google Analytics) to identify trends and optimize performance.

Agile Product Development

• Manage the product backlog and sprint planning in Agile or Scrum environments.
• Drive continuous improvement through iterative product releases.

Qualifications

Must-Have:

• 3–5 years of experience in product management or a related field.
• Proven ability to define and execute product strategies that achieve business goals.
• Strong communication and stakeholder management skills.
• Experience working with Agile development teams.
• Proficiency with product management tools (e.g., Jira, Trello, Asana) and analytics platforms (e.g., Mixpanel, Google Analytics).

Nice-to-Have:

• Familiarity with technical concepts (e.g., APIs, databases, or system architecture).
• Experience in [SaaS, B2B, Recruitment].
• Basic understanding of UX design principles and tools (e.g., Figma, Miro).
• Exposure to A/B testing and data-driven optimization techniques.

Qualification: BE/Dip in Civil Engineer

Experience: 1 to 5+Years

1.   Preparing and implementing project plans.

2.   Structural analysis & Design, Engineering drawings.

3.   Ability to work on deadlines and within budgets

4.   Preparing monthly and daily reports detailing progress on engineering procurement.

5.   Quality Assurance and Quality control.

6.   Problem-solving skills

7.   Excellent verbal and written communication skills

8.   Negotiating, supervisory and leadership skills

9.   Complete knowledge of relevant legislation.

10. liaising with Architect, electrician, plumber, and painter and subcontractors

11. Analyze the results of tests on building materials, such as concrete, wood, asphalt, or steel, for use in particular projects

12. Highly flexible with the ability to work independently or within a team environment

13. Preparing a Reconciliation statement based on Quality of materials received, Quality of materials use and calculate the materials wastage.

14. Excellent knowledge of design and visualizations software such as AutoCAD, Civil 3D or similar.

15. Proficiency in site layout, grading, utility design, erosion control, pipelines, water and sewage systems and waste disposal units

16. Over seeing periodical repairs/ renovations, maintenance works in the existing branches and group companies.

17.  Experience in store purchase of Raw materials.

18. Worked with subordinates of Plastering, Brick work, Shuttering, Execution, Blog building,

Concreting, Leveling, waterproofing, Labour control and Interior work

19. Willingness to travel and work in different locations when required.

We are seeking a Senior Backend Engineer to join our team.

Responsibilities:

• Be a key contributor to the design, implementation, testing, and documentation of our public APIs.
• Lead the launch and scaling of our product to support tens of partners and tens of millions of concurrent users.
• Assess and enhance the scalability of the database layer.
• Lead the design, strategic migration, and optimization of customer data.
• Ensure that backend systems and services operate smoothly in production by triaging and resolving operational issues.
• Be a champion for security best practices within the backend, to protect sensitive user data against emerging threats.
• Conduct code reviews and mentorship to elevate team capabilities and product quality.
• Help build a positive and inclusive work culture.

Requirements:

• BS in Computer Science or equivalent.
• 5 years of engineering experience.
• Experience with Golang, Redis, DynamoDB, PostgreSQL, S3, and Kubernetes.
• Experience shipping mature backend systems at high scale.

Benefits:

• Work Location: Remote
• 5 days working

You can apply directly through the link: https://zrec.in/OYyXu?source=CareerSite

Explore our Career Page for more such jobs : careers.infraveo.com

Company Profile 

App Innovation Technologies is leader in Mobile and Web based solutions development. With our extensive knowledge of this industry, our customers receive the edge needed to make their projects a true success. Our team of developers, analysts, designers, testers and project managers will complete projects on time to the agreed specifications with Mobile, Social, Cloud and Analytics’ expertise. 

We also provide a caravan of web-based products and Software services. AIT is a reputed web/Software development company with its headquarters based at Coimbatore, India. We have a creative team of skilled professionals who have in depth knowledge in various technologies including open source technologies and Microsoft technologies to service our valuable clients. Please visit our website https://www.aitechindia.com for more details.

Job Description

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Responsibilities:

• Design and build applications for the iOS platform

• Ensure the performance, quality, and responsiveness of applications

• Collaborate with a team to define, design, and ship new features

• Identify and correct bottlenecks and fix bugs

• Help maintain code quality, organization, and automatization

Skills 

• Proficient with Objective-C or Swift.

• Familiarity with RESTful APIs to connect iOS applications to back-end services

• Knowledge of other web technologies and UI/UX standards

• Understanding of Apple’s design principles and interface guidelines

• Knowledge of low-level C-based libraries is preferred

• Familiarity with cloud message APIs and push notifications

• Knack for benchmarking and optimization

• Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)

• Familiarity with continuous integration

Education Qualification:

• Undergraduate in Engineering related to Computer Science and Information Technologies and Postgraduate in Computer Science 

• Shouldn’t have Backlog or Arrear.

• Must have completed at least 3 month course. 

• Should be an Analytical thinker and Self Motivator 

Job Location – Chennai - Ekaduthangal  (Work From Office)

Job description

• Partner with Internal stakeholders across business units (i.e., sales, finance, Catalog, Customer Service) to develop necessary analysis and documentation in a collaborative way, communicating effectively and efficiently with managerial, and executive teams
• Drive identification of requirements across business units and identify substandard systems processes through evaluation of real-time data.
• Create and implement precise management plans for every project, with attention to transparent communication at all levels
• Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• Develop meaningful and lasting relationships with Stakeholders for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations

Required Candidate profile

• Previous working experience as a Business Analyst for 2 to 9 year(s)
• Preferably Masters in Business Management, Information Technology, Financial Management or similar relevant filed
• Practical experience generating process documentation and reports
• Excellent organizational and time management skills
• Outstanding communication and presentation skills
• Critical thinker
• Creative problem solver
• Great analytical skills
• Working Knowledge of SQL (Queries & Stored Procedures) would be an added advantage.

Perks and Benefits 

Competitive salary Medical Benefits/accident Cover Flexi Office Working Hours Fast paced start up

Essential Job Functions:

1. Implement application components and systems according to department standards and guidelines.
2. Work with product and designers to translate requirements into accurate representations for the web.
3. Analyze, design, code, debug, and test business applications.
4. Code reviews in accordance with team processes/standards.
5. Understand and work with data in varying degrees of complexity and scale.
6. Responsible for planning, processing and performing all jobs in an efficient manner.
7. Provide assistance to testers and support personnel as needed to determine system problems.
8. Resolve problems involved with integrating new technologies with systems.

* Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.  The function is considered essential if the reason the position exists is to perform that function.

Supportive Job Functions:

1. Remain knowledgeable of new emerging technologies and their impact on internal systems.
2. Available to work on call when needed.
3. Perform other miscellaneous duties as assigned by management.

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and usually equal 5% or less of time spent.  However, these tasks still constitute important performance aspects of the job.

Knowledge, Skill, and Abilities:

1. Experience using Python, JavaScript, and React.
2. Experience with web services and RESTful APIs.
3. Experience in cloud infrastructure
4. Experience with Sql and NoSql databases
5. Familiarity with modern CI/CD methods
6. Ability to organize, prioritize, and handle multiple assignments on a daily basis.
7. Strong and effective inter-personal and communication skills
8. Ability to interact professionally with a diverse group of clients and staff.
9. Must be able to work flexible hours on-site and remote.
10. Must be able to coordinate with other staff and provide technological leadership.
11. Ability to work in a complex, dynamic team environment with minimal supervision.
12. Must possess good organizational skills.

Education, Experience, and Certification:

1. Associate’s or bachelor’s degree preferred (Computer Science, Engineer, etc.), but equivalent work experience in a technology related area may substitute.
2. 5+ years relevant experience, required. *
3. Experience using version control daily in a developer environment.
4. Experience with Python, JavaScript, and React is required.
5. Experience using rapid development frameworks like Django or Flask.
6. Experience using front end build tools.