Mobile Application Testers

Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

About the Role:

We’re looking for a dynamic and results-oriented Sales Executive who is confident in communication, persuasive in approach, and passionate about driving business growth. The ideal candidate should be equally comfortable handling inside sales, marketing coordination, and client presentations.

Key Responsibilities:

• Identify, qualify, and convert leads through consultative and inside sales techniques.
• Develop and maintain long-term relationships with potential clients.
• Conduct engaging presentations/webinars, and product demos to explain IT solutions.
• Collaborate with the marketing team to execute lead-generation campaigns.
• Support in Sales & Operations Planning (S&OP) for pipeline forecasting and reporting.

Requirements:

• Proven experience in sales and webinar hosting/presentations (mandatory).
• Excellent public speaking and presentation skills.
• Strong interpersonal, communication, and persuasion skills.
• Comfortable with digital tools and webinar platforms (Zoom, Google Meet, etc.).
• Goal-oriented with a passion for delivering results.

About the Company:

Alyke, recognized as India's first friendship app, is revolutionizing the way people find friends online through its innovative matching algorithm. Alyke has quickly gained traction, surpassing 1 million users. This platform uniquely connects individuals based on shared interests and proximity and stands out for its commitment to creating a secure environment that encourages users to express themselves freely. Joining Alyke offers the chance to be part of an innovative team dedicated to reshaping the landscape of social connections.

Role Overview:

As a Senior Quality Assurance (QA) at Alyke, you will lead the QA team to ensure the delivery of high-quality software products. You will be responsible for developing and implementing QA strategies, overseeing all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. This role requires a combination of strong leadership skills and a deep understanding of QA methodologies in a fast-paced startup environment.

Role Overview

We are seeking a hands-on Senior QA Engineer with strong experience in mobile application testing and automation to join our fast-paced product team. In this role, you’ll help shape the future of Alyke by ensuring our Android and iOS apps are robust, scalable, and delightful to use. You’ll be instrumental in establishing strong testing practices, mentoring junior QAs, and driving test automation across platforms.

Key Responsibilities

• Develop, maintain, and execute test plans and detailed test cases for mobile and web applications.
• Own test automation strategy and execution for Alyke’s mobile apps (iOS & Android) — strong hands-on experience in Appium is a must.
• Collaborate closely with developers, product managers, and designers to ensure high-quality releases.
• Lead efforts on regression, performance, exploratory, smoke, and compatibility testing.
• Build and maintain test frameworks and CI/CD integrations to ensure faster release cycles.
• Triage issues effectively and ensure that critical bugs are identified, documented, and resolved.
• Mentor junior QA team members and help instill a quality-first mindset across the engineering team.
• Analyze logs, crashes, and performance metrics to detect edge cases and instability.

Required Skills and Experience

• 3–6 years of experience in software testing, with a strong focus on mobile app testing.
• Strong command of automated testing tools like Appium (required), Selenium, TestNG, or similar.
• Hands-on experience with mobile app testing on both Android and iOS.
• Familiarity with CI/CD pipelines and tools like Jenkins, GitHub Actions, or GitLab CI.
• Experience with bug tracking and test management tools (e.g., JIRA, TestRail).
• Solid understanding of REST APIs, databases, and debugging tools such as Charles Proxy, Postman, or Firebase.
• Strong analytical, problem-solving, and communication skills.
• Bonus: Knowledge of performance testing, security testing, or experience in startups.

Why Join Alyke?

• Be part of a product that’s transforming how people connect and build friendships.
• Take ownership in a high-impact role on a small but growing team.
• Competitive compensation and equity options.
• Work in a culture that values autonomy, transparency, and collaboration.
• Flexible work environment with remote-friendly culture.

Application Process: If you're excited about leading a team to ensure the quality of a product that brings people together, we'd love to hear from you. Please submit your resume, cover letter, and a link to any relevant work or projects you have worked using cutshort.

About Us

Rezo.ai is an AI-first and NLP-first sales & support automation platform with a mission to become the leading automation/AI platform in the world. Our team has extensive experience in AI and Automation and is working extremely hard to build a state-of-art automation platform. Currently, deployed with large enterprises to automate conversations across voice, email, chat, social, and WhatsApp and enhance customer experience.

What we are Looking for:-

We are looking for a graphic designer to join our team. You will be designing a wide variety of things across digital and offline media. To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail.

Requirements:-

• 2+ years of experience as a graphic designer or in a related field.
• Demonstrable graphic design skills with a strong portfolio.
• Proficient in Adobe Photoshop and Illustrator 
• Knowledge of Coreldraw, WordPress, Figma/XD and HTML will add an advantage 

Role and responsibilities:- 

• Have an impeccable taste and a compulsive eye for detail 
• Create design assets like banners, emailers, brochures, GIFS, social media creatives,  iconography and typography. 
• Maintain graphic design guidelines and brand identity of Rezo.ai 
• Collaborating and coordinating with internal teams of HR & Marketing 
• Delivery of high-quality, innovative concepts from creative briefs to create artwork for Brands and campaigns. 

• Coordinate with global hiring managers to identify staffing needs
• Determine selection criteria
• Source potential candidates through online channels (e.g. social platforms and professional networks)
• Plan interview and selection procedures, including screening calls, assessments, and in-person interviews
• Assess candidate information, including resumes and contact details, using our Applicant Tracking System
• Design job descriptions and interview questions that reflect each position’s requirements
• Lead employer branding initiatives
• Organize and attend job fairs and recruitment events
• Forecast quarterly and annual hiring needs by department
• Foster long-term relationships with past applicants and potential candidates

Who we have in mind: 

• Proven work experience as a Talent Acquisition Specialist or similar role
• Familiarity with social media, resume databases, and professional networks (e.g. LinkedIn, https://resources.workable.com/tutorial/post-a-job-on-stackoverflow">Stack Overflow, and Github)
• Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
• Knowledge of Applicant Tracking Systems (ATSs)
• Excellent verbal and written communication skills
• A keen understanding of the differences between various roles within organizations

Education: Must have a bachelor’s / Master’s degree in Management preferably in Human Resources, Business, or any other related field from a premier institute.

Experience: A candidate for the position will demonstrate a minimum of 4 years of relevant working experience in the IT industry.

Communication Skills: The position demands constant interactions with employees, management, and stakeholders and, therefore, excellent communication skills are an absolute necessity.

Computer Knowledge: A candidate for this position must be proficient in the use of MS Word, Excel, and PowerPoint, all necessary for the creation of not only visually but verbally engaging materials, reports, presentations, and proposals for departmental heads and management, stakeholders.

Interpersonal Skills:

• He should also possess good
• Verbal and non-verbal communication.
• Listening skills.
• Assertiveness.

• Create architectural designs based on product/design requirement and implement critical high performance,large scale services and libraries Participate in the design and implementation of next generation systems.
• Control projects from start to finish - deliverables to ensure high quality, innovative and functional design.
• Adhere to all industry standards in code and architectural designs and evangelize best practices in library.
• Collaborating with other professionals to determine functional and non-functional requirements for the product development.
• Provide constructive feedback on design and product reviews.
• Collaborate with Leads/Engineers for continuous improvement of the code quality by code review and help engineers write better code.
• Lead cross-functional initiatives working with bright engineers across organization.
• Lead engineering efforts from rapid prototypes to large-scale applications using variety of languages and tools/technology stacks.

Primary responsibilities::

• Participate as a member of a mobile development team.
• Become a subject matter expert in the mobile channel.
• Design and deliver high quality mobile applications
• Review and approve all mid-level design documentation.
• Ensure that detail design documentation is competed, reviewed, and approved, as required.
• Conduct or participate in code review sessions to ensure quality and performance.
• Support the system integration and user acceptance testing resources. Provide timely defect analysis, remediation, and reporting.
• Review security testing reports/results and remediate potential vulnerabilities in a timely manner.
• Stay abreast of emerging technologies or trends that could impact the mobile channel.

Required Skills/Qualifications::

• Design, develop and implement cohesive, highly-usable features and improvements to our existing native iOS applications.
• Design and develop new native mobile applications, as required.
• Knowledge with performance and memory tuning tools.
• Knowledge in implementing unit tests.
• Proficient understanding of code versioning tools such as GIT.
• Strong knowledge of Objective-C, Swift, iOS SDK/Frameworks, REST APIs, JSON.
• Knowledge translating product requirements into design specifications.
• Debugging and problem solving skills.
• Understanding of MVVM and MVC development pattern.
• Ensure quality software is delivered with minimal defects and no go live critical issues. Knowledgeable of unit and automation testing tools

Website - https://praxinfo.com/">https://praxinfo.com/