Middle Ware Application Support

Job description

• Responsible for Installation and Troubleshooting Operating System, Laptops, Desktops, Printer, Networking Device, Internet, Remote Desktop and all types of applications, drivers, and necessary updates.
• Responsible for Installation, Maintenance & Troubleshooting of Desktops, Laptop, and their operating system.
• Hands-on experience with Windows 10/11 operating system environments
• Use all means possible to assist users including by phone, via email, in-person, MS Teams or using remote support tools.
• Ability to perform remote troubleshooting and provide clear instructions.
• Knowledge of office 365, MS team, One Drive and SharePoint and anti-virus programs
• Excellent problem-solving and multitasking skills
• Address user tickets regarding hardware, software, and networking L1, etc.
• Manage and maintain IT asset inventory and documentation.

Desired Skills and Experience -

• Strong knowledge of Microsoft Windows desktop operating systems.
• Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT
• Strong knowledge of the Microsoft Office suite.
• Working knowledge of TCP/IP protocol stack, and Wi-Fi.
• Working knowledge of supporting pcs in a domain environment.
• Working knowledge of Office 365 cloud application suite
• Working knowledge of desktop imaging, application deployment, and hard drive encryption

We are looking for an experienced full-stack engineer (with a path to becoming CTO) to join our founding team! We're a B2B SaaS startup with a young vibrant culture taking this idea from inception to impact.

About the job

We want to talk to you if:

• You've built multiple, kick-ass Chrome extensions
• You've built commercial apps using chat frameworks (e.g. Chat 21/Getstream.io etc.)
• You are a React.JS, Node.JS, Javascript, & Postgres wiz
• You have experience building multi-platform apps (Web + mobile web)
• Have built or implemented integration frameworks at scale (or experience with iPaaS frameworks)
• You are obsessive about clean, optimized & scalable code with copious documentation
• You are excited about building out a team and have aspirations to become a CTO

Having B2B SaaS Startup experience is preferred and a big plus

About Us

SmartCue wants to make product demos more effective and as a result help sales teams optimize their sales cycles. Our fundamental belief is that everything we build must eliminate or reduce friction for a salesperson.

Fast Track Your Application

• Think about the Ideal Customer for SmartCue
• Download the trial for SmartCue, sign up, download, experience the product, and provide feedback on how to overhaul the current experience of the product to add immediate value to the customer

• We don't need you to fully code any feature in its entirety and are not looking for free work.

The idea is to identify folks who get what we are trying to do with SmartCue and find faster alignment with the right candidate.

Here is a video walkthrough for additional context - https://www.loom.com/share/9609cf1855e64926b71a1ff840bd7347" target="_blank">https://www.loom.com/share/9609cf1855e64926b71a1ff840bd7347

The Opportunity

• In this position, you must be ready for a fast-paced startup environment.
• Our ideal candidate is willing to be flexible and able to wear many hats.
• Must have experience engineering and scaling technologies & teams with a proven track record of success.
• Our perfect candidate is well-versed in Chrome Extensions, creating delightful front-end experiences for users, enjoys building and scaling the backend infrastructure, and has an itch to adopt the newest technologies.
• Remote forever, if you like!

Duties Include

• Develop + understand the technological roadmap
• Develop feature rollout systems and processes
• Develop strategies and solutions from customer discovery sessions
• Hire + manage outside/contracted engineering talent
• Scale while staying lean through the early stages up to fundraising
• Oversee ClickUp for project and product management, roadmap, bugs, and backlog grooming
• Collaborate with marketing to optimize user experience, onboarding and reduce churn
• Oversee security + compliance strategies
• Help field support desk inquiries
• And more...

We are an equal opportunity employer and proud to be committed to diversity and inclusiveness. We consider all qualified applicants without regard to race, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

Responsibilities:

• Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
• Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
• Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
• Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
• Traceability: providing the function for managing documentation, project history and organizational knowledge.

• Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

Skills

• Gathering data about project progress and producing reports
• Developing standards and processes
• Encouraging (or enforcing where necessary) the use of those standards and processes
• Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
• Managing dependencies across multiple projects across delivery team

• MBA in Project/Operations/Systems/MIS or MCA Or equivalent
• 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
• Strong Process and Agile Project Methodologies knowledge for managing multiple projects
• Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
• Reporting on financial information such as Project Profitability, Claims and Invoicing
• Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
• Identify and analyze opportunities and make tactical/strategic recommendations
• Hands on project management approach that includes a proven track record of project/program execution
• Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
• Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
• Ability to adapt communication style to effectively work with multiple levels within an organization 
• Experience preparing high visibility, executive level presentation materials 

B. Aims & Goals:

You are required to work with all departments at Pelican to implement, enhance and improve ISMS, GDPR and ISAE 3402 processes. You will also be closely working with external auditor as well as top management for status and reporting.

C. Key Responsibilities:

Your primary responsibilities include:  Assist in audit planning, including the identification of processes for audit review.   Execute internal audit assignments for all locations in India, US, UK and NL. Review the effectiveness of the controls.   Identify and document audit issues and opportunities for improvement.  Prepare the audit report for internal audit assignments and discuss audit findings with senior management.   Monitor and maintain the CAPA program. Assist with follow up corrective actions and oversee timely completion.  Facilitate independent audit engagements on behalf of the company.  Assist to develop and implement process improvements and best practices across the business unit. Review policies and procedures for all areas of the business.  Develop new policies and procedures as directed or required, to improve and to collect and analyse data for review with internal stakeholders.  Take responsibility for the management and execution of internal audit assignments, production of audit reports and management of follow up actions  Involved with working across all areas of the business to ensure that processes are documented and compliant to the company’s requirements.

D. Experience level & Qualification:

a. Experience Level  4 to 5 yrs

b. Educational background  B.E / B.Sc / B.com / Bachelor’s Degree  Holds ISO 27001:2013 Certification

E. Essential Skills:  Should have participated in ISMS (ISO 27001:2013) implementation and certification process.