Marketing and Sales manager

Subject Matter Expert also referred to as SME, is a person who has special skills or knowledge on a particular job or topic. An SME is considered an expert on a certain topic – not only educated on the subject but has the capacity to share their knowledge with other team members.

Qualification for SME Insurance:

1. 3-5 experience in the insurance industry
2. Experience in insurance products (all products including life, health & general) and processes and the insurance industry chain
3. Bachelor’s degree (or equivalent)
4. English: Fluent

Roles and responsibilities

1. Strong Process & product knowledge of the Insurance products
2. Keeping up-to-date with industry developments. Offer solutions and suggestions for process and product improvement to management.
3. Responsible for facilitating OJT for the new joiners on all Insurance related products and processes. 
4. Help in designing a best-in-class customer support and engagement journey for insurance products.
5. Liaise with different stakeholders/partners for quicker resolution of customer inquiries and requests.
6. Ability to take ownership and work for early resolution and closure of customer issues.
7. Ability to accept change and make the best of any situation.
8. Proactive in highlighting/ escalating issues/ concerns/ Areas Of Improvements/ opportunities to the leadership team to get their help as and when needed
9. Handling and monitoring of all complaints received through all mediums through tracking in defined TATs
10. Ensure that complaint closure quality (RCA) is tracked closely by ensuring first understanding all the issues highlighted by the customer. Maintenance of all RCAs and process improvements undertaken for relevant complaints
11. Keeping up to date with all the regulatory requirements and changes in the Insurance industry

IT Recruiter

Qualification - Graduate

Experience - At least 2+ years of work experience as a Recruiter

Resourcing Next is an international Recruitment Firm providing specialist solutions to talent acquisition teams, helping them better understand their talent landscape and deliver more direct hires domestic as well as international.

Owing to our significant growth plans we are desirous of recruiting Technical Recruiters for our team who will be responsible for end to end talent acquisition activities, involving senior management search mandates, for our top ranking Indian and Global clients.

Job Description –

IT Recruiter • Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)

• Source potential candidates on LinkedIn/Naukri/Monster/CV Library & other platforms.

• Writing job descriptions and posting to relevant media platforms. Excellent understanding of ATS.

• Screening applicants for competency with the job requirements and ensuring collection of relevant information in the database.

• Presenting most suitable candidate profiles for internal/external reviews.

• Arranging interviews on phone/video/in-person.

• Keeping track of all applicants as well as keeping applicants informed on the application process.

• Initiating onboarding of selected candidates.

• Performing background and reference checks.

• Reaching out for current job openings to passive candidates & consistently following up with prospective candidates.

Skills Required – IT Recruiter

• Proven work experience as a Technical Recruiter with minimum 2 years’ experience

• Ability to understand and explain job requirements for IT roles with Applicant Tracking Systems and resume databases

• Solid knowledge of sourcing and work well in fast paced environments • Excellent verbal and written communication skills • Ability to multi-task and work effectively as a team player

Business Development/Merchant Acquisition Job Description

Role Summary: In this role, the person would be responsible for people development and managing end-to-end merchant onboarding operations spanning lead generation, seller onboarding, and post-launch engagement. He/she will Identify, engage, onboard and support merchants.

Job Description

• Responsible for the overall merchant onboarding operational performance
• Perform Lead generation activities – Identify potential sellers through primary and secondary research, business listings, industry-specific databases, social media, referrals, and outbound calling – to build a healthy pipeline
• Put together acquisition collateral, sales scripts, segment database for approachable sellers, begin building sales pipeline
• Pre-screen sellers to ensure acceptance based against GMV potential & category suitability
• Assist sellers through the onboarding process
• Draft weekly written report and full sales funnel overview allowing for full clarity on sellers contacted and pipeline progress achieved
• Post-launch engagement – Track seller performance to maximize merchandise sale value, drive sponsored product and coupon adoption, order management, boost sales conversation, and merchant training, relationship management and support
• Manage onboarding experience including resolving onboarding / KYC related issues or KYC issues and exceptions to provide an exceptional merchant onboarding experience
• Ownership of Day-to-day operations to ensure all deliverables are met
• Identify Improvement Opportunities in Onboarding function, work with Product & Business teams for implementation.
• Gather all key learnings from Sellers and standardize, automate and scale the onboarding process, through partnership with internal stakeholders and use of technology.
• Work closely with various internal groups to understand business requirements, implement new processes, and contribute to ongoing process improvements.
• Ability to understand data trends and make inferences and recommend actions for improvement

To be successful, you must be able to:

- Identify, qualify, acquire and grow seller commitment to the Selling on Carorbis.

- Understand seller needs, defining clear project plans and executing to high expectations in a rapidly changing environment.

- Remain flexible to changing priorities, open to new ideas and have the Seller success firmly as the focus.

- Analyze customer data and make recommendations in order to maximize the potential of assigned sellers. Execute successfully on the plan recommended.

-Influence Sellers by acting as an expert of Carorbis tools and services.

-Use these metrics to guide your work and uncover hidden areas of opportunity.

-Meet or exceed quarterly Seller launches.

-Create and articulate compelling value propositions around the ‘Sell on Carorbis’ product.

Desired skills and experience:

• At least a Bachelor’s degree from a reputable institution
• At least 1 to 3 years of sales/business development/leads generation experience
• Knowledge in Customer & Merchant KYC, Lead generation, Lead management and Onboarding function
• Proficient in MS applications e.g., Microsoft Word / Excel / PowerPoint.
• Self-driven, proactive, with high levels of urgency and ownership
• Data-savvy; able to present & explain insights to stakeholders
• Strong problem solving, presentation & communication skills
• Strong number orientation
• Resourceful, adaptable, and teachable
• Driven, resourceful and independent
• Experience in acquiring merchants is an advantage

Basic Qualifications and Skills Required

• An understanding of and passion for e-commerce
• Work experience is preferred (2+ years). Relevant experience in Vendor management, Sales, post sales, Account Management, and Business Development in managing B2B Business.
• Exposure to retail buying, retail planning & allocation, product/project management, marketing or e-commerce will be a plus
• Proven analytical skills and demonstrated ability to manage the business “by the numbers”.
• Excellent written and oral communication and presentation skills. Ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented
• Operate in a fast-moving and sometimes ambiguous environment with full control and responsibility of achieving business objectives
• Develop original ideas, approaches, and solutions to typical, unusual or difficult situations or problems
• Ability to work in teams and ultimately focus on delivering results with high standards

About Carorbis

At Carorbis, we believe there is a better way to buy parts for your vehicle. It’s one of the least

understood and least transparent industries. Our goal is to simplify buying auto parts for

everyone through our business, education, and community. We are obsessively passionate about it.

If you're looking to join a fast scaling startup, that is making an impact on millions of car owners by making genuine products accessible > Solving supply issues in the automotive sector > and educating customers, then this is the job for you.

We offer great flexibility with benefits like work from home, paid leaves, flexible hours, and great pay. You will also have an opportunity for exponential growth.