Marketing and Sales manager

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Job Title: Training Coordinator  

Location: Bengaluru, India  

Experience: 0-2 years  

Qualification: Bachelor of Computer Applications (BCA)  

Mandatory Skills: Excellent Communication Skills  

Job Summary:  

As a Training Coordinator, you will be responsible for organizing, scheduling, and managing training programs for employees or clients. You will ensure smooth execution of training sessions, coordinate with trainers, and maintain training records.

Key Responsibilities:

- Plan, schedule, and coordinate training sessions.  

- Communicate with trainers and trainees to ensure smooth execution.  

- Maintain training records and documentation.  

- Assist in the development of training materials and resources.  

- Evaluate training effectiveness and provide feedback.  

- Handle queries related to training programs.  

- Ensure compliance with company training policies.  

Required Skills:

Excellent communication skills (verbal & written).  

Strong organizational and time-management abilities.  

Ability to work in a fast-paced environment.  

Basic knowledge of training methodologies.  

Proficiency in MS Office (Excel, PowerPoint, Word).  

Preferred Skills:

- Experience in coordinating training programs.  

- Knowledge of Learning Management Systems (LMS).  

- Ability to multitask and manage multiple training sessions.  

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

We are seeking a dynamic and self-motivated Business Development Associate to join our growing team. As a key member of the business development and sales team, you will be responsible for generating leads, qualifying prospects, and managing client relationships. The ideal candidate should have a strong understanding of sales principles, excellent communication skills, and a passion for building relationships.

Key Responsibilities:

• Conduct market research to identify new business opportunities and potential clients.
• Develop and implement strategic sales plans to achieve company goals and initiatives.
• Build and maintain strong, long-lasting customer relationships.
• Generate new leads through networking, cold calling, and other lead generation techniques.
• Qualify leads and prospects based on company criteria.
• Prepare proposals, presentations, and sales contracts.
• Collaborate with the sales team to achieve sales goals and targets.
• Maintain a deep understanding of company products/services and industry trends.
• Attend industry events and conferences to network and build relationships with key stakeholders.
• Keep CRM system updated with all client communications and interactions.
• Monitor and report on sales performance metrics.

Required Skills and Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field.
• Proven work experience as a Business Development Associate, Sales Executive, or similar role.
• Strong knowledge of sales principles, methods, practices, and techniques.
• Excellent communication and negotiation skills.
• Ability to prioritize and manage time effectively.
• Experience with CRM software (e.g., Salesforce, HubSpot) preferred.
• Self-motivated and driven individual with a passion for sales and business development.
• Ability to work independently and as part of a team.

Node JS Developer

Position Type: Full time

Job Description:     

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Primary focus will be the development of all server-side logic, definition and maintenance of the databases, and ensuring high performance and responsiveness to requests from the front-end. Will also be responsible for integrating the front-end elements built by the UI team into the application. Therefore, a basic understanding of front-end technologies is a bonus.

Responsibilities:

• Integration of user-facing elements developed by front-end developers with server-side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Integration of data storage solutions

Skills and Qualifications:

• Strong proficiency with JavaScript
• Knowledge of Node.js and frameworks available for it such as Express
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Understanding security compliance
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Understanding of Relational Databases
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• 8-15 years relevant progressive experience.

Business Development Executive  

We are seeking an energetic investment product sales specialist to help drive sales and grow the business. You will be resourceful, highly organized and self-motivated to increase sales. A background in sales of investment products or real estate sales is strongly desirable.

About us

BetterInvest is an investment platform focused on generating passive income streams and building wealth for investors.

We at BetterInvest provide you a variety of alternate investment options which are focused on generating passive income and helping investors achieve financial happiness. One of the first asset classes that we are launching is fractional ownership in Commercial Real Estate. We are enabling access to wealth creation opportunities that were previously available only to the top 1% of the population. We make commercial real estate investing easy, affordable and transparent. 

Visit www.betterinvest.club to learn more.

Responsibilities

• Develop sales strategies and successfully create business from new and existing customer
• Manage a large number of outbound calls in a timely manner
• Understand the concepts pertaining to real estate investments
• Maintain a high level of knowledge of company products, policies, and procedures
• Discover and onboard potential channel partners (Wealth managers, Real estate brokers etc)
• Take complete ownership for the customer relationship
• Manage leads in CRM software

Requirements

• Proven experience in B2C sales (Above 2 years)
• Outstanding interpersonal skills and ability to interact confidently with clients and peers
• Hands-on experience with a CRM software
• Interested in personal finance and investments
• Attention to detail, time management, team player and multitasking
• Possess financial acumen - a strong grasp of basic financial principles and concepts

Job location - Chennai, Tamil Nadu

React Native Application Developer

Job Description

•       As a React Native Developer, your responsibility will include creating a suite of applications and improving the functions of applications in development.
•       Experience in building a React or Native mobile app with traffic at scale
•       Ability to architect, refractor and debug an app without disrupting users
•       Proficient with mobile application life cycles
•       Should have multiple apps deployed to the App Store, Google Play Store and deep knowledge of the distribution processes
•       Understanding of unit and functional testing best practices.
•       Should be able to dive into the source code of front end libraries to debug, patch and extend them when necessary
•       Can take a defined software design and turn it into code.
•       Understands how to optimize the delivery of code and assets (e.g., images, fonts) to a browser or device (e.g., lazy loading assets, using CDNs, caching, compression, etc.).
•       Experience with React Js, React Native, JavaScript including DOM Manipulation and the JavaScript object model. Exp with integrated JSON is a must.
•       Thorough understanding of React Native and its core Principles. Hands-on experience on React Native Framework at least 2 Years.

What you will do

•       Working collaboratively in building products and services.
•       Designing mobile-based features, impacting Customer's Digital Experience
•       Taking ownership of the entire software development lifecycle for mobile application
•       Collaborating with cross-functional teams to define design and add new features
•       Ensuring the performance, quality and responsiveness of the applications.
•       Understanding end-user requirements and use cases and translating them into a pragmatic and effective technical solution

Required Candidate profile

•       Capability to perform both independently and in a team
•       Ideal Candidate - Must be open to work on new technologies, versatile and capable of accepting new challenges.
•       Good Knowledge of HTML5, CSS

• You will be responsible for the delivery of the application/ feature/ module your team will be working on.
• Write/Review Code every day in addition to pairing with team members on functional and non-functional requirements and spread design philosophy, goals, and improvements to code quality across the team
• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Ensure all code is thoroughly covered by automated tests and that all features meet quality checks before deployment.
• Contributing to the constant improvement of practices and processes in the team.
• Building and managing automated build/test/deployment environments
• Coordinate with cross-functional teams (Sales, Marketing, Product, Mobile, DevOps, UX, Data Science, Data Engineering, QA, etc.) to define and execute the feature roadmap.
• Research new technologies and tools and share your learning with the rest of the team.
• Provides mentoring and guidance to other team members, including new hires.

What makes you a great fit for our team:

• 5-8 years of overall experience with at least 2+ years of full-stack experience. 
• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Experience in NodeJS for at least two years and exposure to Python, Go, etc will be a huge plus and JavaScript frameworks (e.g. Angular, ReactJs(preferred), VueJs)
• Familiarity with databases (e.g. MySQL, MongoDB) and UI/UX design
• Experience and knowledge of open source tools & frameworks, broader cutting edge technologies around server-side development.
• Data modeling experience in both Relational and NoSQL databases.
• Experience in building microservices-based architectures
• Knowledge of or experience with at least one or more of PaaS environments - AWS, Google App Engine, Windows Azure Cloud Services or similar
• Ability to deliver in a global team environment with members working remotely in various time zones and locations
• You are a problem solver with exceptional analytical skills and high attention to detail
• Good knowledge of data structures(list, graphs, maps) and their advantages or disadvantages.
• You thrive in a fast-paced environment, successfully handle ambiguity, and have experience working with Agile methodologies, TDD and Test Engineering and Automation
• You have excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as technical deep dives
• Excellent understanding of interactive application development paradigm, memory management, performance/resource optimizations, database interactions, concurrency and multithreading, fault tolerance, monitoring, security, operability, and scalability of systems.
• Able to occasionally travel to our USA headquarters in Redwood Shores, CA

Education: 

• Bachelors - (Preferably from Tier-1 College)

Keywords:

• Node, NodeJS, AWS, Full Stack, Serverless, Amazon Web Services, Lambda, REST APIs, Webservices, Microservices, ReactJs, VueJs, AngularJs