Marketing and Sales manager

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Mandatory (Experience 1) – Must have 4+ years of software engineering experience

Mandatory (Experience 2) – Must have proven1+ years of experience designing, building, and owning AI runtime infrastructure supporting distributed training and/or inference at scale

Mandatory (Experience 3) – Must have hands-on experience optimizing deep learning runtimes such as PyTorch, TensorFlow, etc

Mandatory (Experience 4) – Must have strong low-level performance engineering experience, including profiling, debugging, and optimizing system throughput, latency, and reliability

Mandatory (Team Lead) – Must have experience leading or mentoring a team, including technical guidance, code reviews, and delivery ownership

Mandatory (Programming Skills) – Must have strong programming skills in Python, Java, C++ , etc

Need candidates from Growing startups or Product based companies only

1. 4–6 years experience in backend engineering

2. Minimum 2+ years hands-on experience with:

TypeScript

Express.js / Nest.js

3. Strong experience with MongoDB (or MySQL / PostgreSQL / DynamoDB)

4. Strong understanding of system design & scalable architecture

5. Hands-on experience in:

Event-driven architecture / Domain-driven design

MVC / Microservices

6. Strong in automated testing (especially integration tests)

7. Experience with CI/CD pipelines (GitHub Actions or similar)

8. Experience managing production systems

9. Solid understanding of performance, reliability, observability

10. Cloud experience (AWS preferred; GCP/Azure acceptable)

11. Strong coding standards — Clean Code, code reviews, refactoring

Position: MIS Executive/Assistant Manager 

Responsibilities: 

• Managing a team that prepares daily, weekly, monthly, and annual reports 
• Presenting findings and recommendations to stakeholders, highlighting key trends & opportunities. 
• Overseeing the collection, storage & management of data from various sources, ensuring data accuracy & completeness. 
• Identifying & resolving data issues, inconsistencies and discrepancies and built systems to identify and resolve the same. 
• Working closely with cross-functional teams to streamline workflows & optimize operational efficiency. 
• Collaborating with IT teams to develop and enhance data systems and tools to support business needs. 
• Preparing sales analysis and product analysis reports 
• Generating adhoc Report requirements from Ops, Marketing, Accounting and Training verticals. 
• Verifying the accuracy of inter-store stock transfers  
• Creating & compiling monthly qualitative analysis Report & monthly Customer RFM Analysis. 

Candidate Qualifications & Skill Requirements: 

• 5 years of experience in MIS, data analysis, and business intelligence, preferably in the F&B industry. 
• Experience in Advanced Excel & Tally 
• Must have excellent time management, organized and detail-oriented skills 
• Must be able to define and work to deadlines. 
• Proficient in data analysis and visualization tools (e.g., SQL, Tableau, Power BI). 
• Strong knowledge of database management & data warehousing. 
• Excellent analytical, problem-solving, and critical-thinking skills. 
• Attention to detail and a commitment to data accuracy and integrity. 

Job Location: Head Office – Prabhadevi, Mumbai 

Reporting Manager: Business Head 

Timeframe: 10-15 Days

About us 

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Company Description:

Call To Action is a creative and digital marketing consultancy. Our services include social media management, performance marketing, SEO and SEM, web development, video production, and graphic design. Our team stays on top of the latest trends, industry shifts, and possess skills in new age web technologies.

Job Brief:

We are looking for a creative and talented Senior Graphic Designer to join our team. The designer will be expected to collaborate with cross-functional teams to work on brand collaterals, marketing materials, social media graphics, presentations, and more.

Responsibilities:

● Design brand assets for digital and print media including social media creatives, presentations, infographics, UI/UX

● Create brand identities with logo systems, typography, and other brand requirements

● Actively work along with the team to train and develop skills, service offerings and softwares

● Work closely with cross-functional teams, ensuring a cohesive and consistent workflow

● Stay up to date with industry best practices and trends

Must have:

● Minimum 2 years proven work experience as a graphic designer, preferably within a marketing or creative agency

● Working knowledge of the Adobe Creative Suite (Photoshop, Illustrator, and InDesign) and Figma

● Commitment to constantly learn and develop skills

● Very good communication skills and fluency in English

● Initiative to solve problems and a diligent work ethic

● Ability to work on multiple projects in a fast-paced environment

Good to have:

● Working knowledge of PremierPro, After Effects, Wordpress, or HTML/CSS

·      Utilize various sourcing methods such as job boards, social media, networking, referrals, and other creative means to identify and attract potential candidates for non-IT roles.

·      Conduct initial screenings and interviews to assess candidates' skills, qualifications, and cultural fit for the organization.

·      Schedule and coordinate interviews between candidates and hiring managers, ensuring a smooth and efficient interview process.

·      Evaluate candidates' suitability for the position based on their experience, qualifications, and alignment with the company's values and culture.

·      Maintain positive relationships with candidates, keeping them informed throughout the hiring process and providing timely feedback.

·      Utilize applicant tracking systems (ATS) or other tools to manage candidate data and maintain accurate records of the recruitment process.

·      Extend job offers to successful candidates and facilitate the onboarding process for new hires.

·      Stay updated on industry trends, job market conditions, and recruitment best practices to enhance sourcing strategies and candidate selection.

·      Collaborate with hiring managers and HR teams to understand the requirements and specifications of non-IT positions and develop effective recruitment strategies.

·      Ensure all hiring practices comply with relevant employment laws and regulations.

Job Description:

Mandatory Skills:

Should have strong working experience with Cloud technologies like AWS and Azure.

Should have strong working experience with CI/CD tools like Jenkins and Rundeck.

Must have experience with configuration management tools like Ansible.

Must have working knowledge on tools like Terraform.

Must be good at Scripting Languages like shell scripting and python.

Should be expertise in DevOps practices and should have demonstrated the ability to apply that knowledge across diverse projects and teams.

Preferable skills:

Experience with tools like Docker, Kubernetes, Puppet, JIRA, gitlab and Jfrog.

Experience in scripting languages like groovy.

Experience with GCP

Summary & Responsibilities:

 Write build pipelines and IaaC (ARM templates, terraform or cloud formation).

 Develop ansible playbooks to install and configure various products.

 Implement Jenkins and Rundeck jobs( and pipelines).

 Must be a self-starter and be able to work well in a fast paced, dynamic environment

 Work independently and resolve issues with minimal supervision.

 Strong desire to learn new technologies and techniques

 Strong communication (written / verbal ) skills

Qualification:

Bachelor's degree in Computer Science or equivalent.

4+ years of experience in DevOps and AWS.

2+ years of experience in Python, Shell scripting and Azure.