Marketing Lead - Customer Growth & Retention

We are seeking a detail-oriented and technically proficient Product Specialist to support and enhance our HR and business data systems. The ideal candidate will have hands-on experience with Excel VBA and Macros, HR Analytics, system migration, and data processing. This role requires a strong analytical mindset, a deep understanding of Excel automation, and the ability to contribute to cross-functional system integration and process improvement initiatives.

Qualifications:

• Bachelor's degree in Information Systems, HR, Business, or a related field.
• 2–5 years of hands-on experience with Excel VBA and Macros development.
• Proficient in HR data analysis and working with HRIS systems (e.g., Workday, SAP SuccessFactors, BambooHR).
• Experience with system migrations, data conversion, and UAT.
• Strong analytical, problem-solving, and organizational skills.
• Familiarity with Power BI, SQL, or Python is a plus.

Key Competencies:

• High attention to detail and accuracy.
• Effective communication with technical and non-technical stakeholders.
• Ability to manage multiple priorities and work under tight deadlines.
• Team player with a continuous improvement mindset.

Job Title: Customer Service Executive

Job Description:

As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.

Must-Have Skills:

1. Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
2. Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
3. Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
4. Empathy: Ability to empathize with customers and provide support in a compassionate manner.
5. Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
6. Adaptability: Flexibility to adapt to changing situations and customer requirements.
7. Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.

Good-to-Have Skills:

1. Product/Service Knowledge: Familiarity with the company's products or services.
2. Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
3. Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
4. Time Management: Efficient time management skills to prioritize and meet deadlines.
5. Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.

AvatarSoft is a team of seasoned "Temenos T24 Certified" IT Professionals with over 20 years' combined experience in Financial Transformation. We are a growing company across 3 continents and 4 countries deployed in an offshore and onsite model. Our professionals have worked in major Software firms, Consultancy firms, Financial Institutions, and Credit Unions across the globe.

Avatarsoft is a rapidly evolving banking software consulting firm that renders leading edge to its clients . Avatarsoft brings profound expertise, resolute culture and provides strategical T24 / Transact transformation solutions through cutting edge services. We embrace our journey, by striving to remain the trusted and ethical business partner that delivers IT consulting to implement Temenos T24 Transact / Infinity, banking transformation projects and provides business value to our clients and etc,.

Our Locations: Canada, U.S.A, Netherlands, Mexico, India(Chennai), UAE.

This is for our Chennai Office , however work from home can be considered during pandemic or lockdowns .

• Java / JavaScript Developer Job Description (Minimum 2 years Experience in Java)
• Good in Core Java, Multithreading, J2EE, web services (REST, SOAP).
• In-depth knowledge on Java Script and object-oriented technique .
• Should be able to work independently
• Familiar on Front-end technologies like AngularJS or Node JS or Spring boot is a real Plus

• Hands-on with Spring boot and Java coding. Core Java- Java 8/1.8.
• Experience should be with Springboot, Hibernate & Microservices
• Should be well versed with Microservices, OOPS, MVC Architecture, Web services & API development.
• Should be really strong in concepts and should be able to work independently
• Experience in web services connection

Full Stack Developer Job Description:

1. Knowledge in MERN Stack is mandatory

2. Work with development teams and product managers to ideate software solutions

3. Design client-side and server-side architecture

4. Conduct Testing & Debugging, utilize script tools & write basic codes for design specifications

5. Build the front-end of applications through appealing visual design

6. Develop and manage well-functioning databases and applications

7. Write effective APIs

8. Troubleshoot, debug and upgrade software

9. Create security and data protection settings

10. Build features and applications with a mobile responsive design

11. Write technical documentation

12. Work with data scientists and analysts to improve software

Job Summary
3-4 years of PHP, MySQL development experience
Minimum 1 year of Drupal 8 development experience
Experience in developing custom module and themes in Drupal 8
Good to have experience in panel-based theme development
Basic knowledge of Git
Basic knowledge of HTML5, JS and CSS
Basic knowledge of Linux system to deploy code on the test server