Marketing Lead - Customer Growth & Retention

Technical Support Engineer

About the Role:

We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.

You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.

Key Responsibilities:

Technical Investigation & Bug Identification

• Review application logs, error messages, and stack traces to diagnose issues
• Read and navigate through our MERN stack codebase to understand system behaviour
• Reproduce reported bugs in staging/development environments
• Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
• Perform root cause analysis and provide technical insights to the engineering team

Monitoring & Proactive Support

• Monitor AWS infrastructure health and application performance metrics
• Identify patterns in support tickets that may indicate broader system issues
• Collaborate with engineering on bug fixes and verify resolutions in production
• Test new features from a customer perspective before release

Required QualificationsTechnical Skills

• Strong understanding of web application architecture and software engineering principles
• Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
• Ability to read and understand JavaScript/TypeScript code
• Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
• Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
• Understanding of database concepts and ability to write basic MongoDB and SQL queries
• Experience with Git and version control concepts
• Knowledge of browser developer tools for debugging frontend issues

Soft Skills

• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
• Strong analytical and problem-solving mindset
• Patience and empathy when dealing with frustrated customers
• Self-motivated with ability to manage multiple issues simultaneously
• Detail-oriented with good documentation habits

Experience

• 1+ years in technical support, customer success, or similar role
• 1+ years working with or around software development teams
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Nice to Have

• Experience with AWS troubleshooting and CloudWatch logs analysis
• Familiarity with containerization (Docker) and CI/CD pipelines
• Previous experience in a SaaS or platform company
• Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
• Exposure to agile development methodologies

What You'll Work With

• Frontend: React.js applications with modern JavaScript/TypeScript
• Backend: Node.js/Express.js APIs
• Database: MongoDB, MySQL
• Infrastructure: AWS (various services)
• Tools: GitHub, JIRA, Slack
• Environment: Fast-paced with direct access to engineering team

HR Intern – Job Description

Position: HR Intern

Company: Honeybee Digital

Location: Remote

Internship Type: Full-Time / Part-Time

Duration: 3 to 6 Months

About the Role

We are looking for a proactive and enthusiastic HR Intern to support our Human Resources team in recruitment, employee engagement, and administrative activities. This internship is a great opportunity for students or freshers who want practical exposure to HR operations and talent management.

Key Responsibilities

• Assist in sourcing and screening candidates through job portals and social media
• Schedule interviews and coordinate with candidates
• Maintain employee and candidate databases
• Support onboarding and documentation processes
• Help create job postings and internship listings
• Assist in employee engagement activities and internal communication
• Handle basic HR administrative tasks
• Coordinate with different departments for hiring requirements

Requirements

• Good communication and interpersonal skills
• Strong organizational and coordination abilities
• Basic knowledge of HR processes and recruitment
• Familiarity with Google Workspace/MS Office
• Positive attitude and willingness to learn
• Ability to handle confidential information professionally
• 
  

Preferred Skills

• Knowledge of recruitment platforms like LinkedIn, Indeed, or Internshala
• Basic understanding of HR policies and operations
• Social media communication skills are a plus

What You’ll Gain

• Hands-on experience in recruitment and HR operations
• Exposure to real-world hiring processes
• Mentorship from experienced HR professionals
• Internship Certificate
• Letter of Recommendation based on performance
• Opportunity for full-time placement after successful completion

Experience: 2+ years Must-Have: Candidate must have prior experience in a product-based company

Role Summary: We are looking for a passionate Product Manager / APM to own and enhance the end-to-end product experience for both FOY Store (India & Global) and Personalise Me (Skin AI & Makeup Try-On). You will drive conversion, revenue, personalization, customer experience, and operational efficiency while collaborating closely with cross-functional teams including engineering, marketing, cataloge, operations, and data/ML teams.

Key Responsibilities: FOY Store:

Own the full customer journey: CTR → ATC → Checkout → Purchase → Repeat Define assortment strategy, navigation, product discovery, search, filters, PLPs, PDPs Collaborate with brand, cataloge, marketing, and operations for pricing, availability, and content accuracy Run rapid A/B experiments to optimize funnel and conversion Build scalable product integrations with payments, logistics, loyalty, and subscriptions Define product roadmap and write PRDs / user stories for engineering Track and improve store GMV, margins, retention, cancellations, COD risk Personalise Me (Skin AI + Makeup Try-On):

Own the hyper-personalized beauty experience: Skin AI test, Virtual Try-On, BeautyGPT Collaborate with data/ML teams to improve recommendation accuracy Understand beauty user profiles, concerns, and preferences deeply Integrate personalized recommendations into the shopping journey to boost conversion Drive metrics: activation → profile completion → recommendation clicks → purchase Work with brand and catalog teams to tag inventory for personalization

Must-Have Skills:

Strong analytical mindset + customer psychology understanding UI/UX intuition for ecommerce and personalization best practices Strong Google Sheets & Excel skills SQL proficiency Experience with funnels, Clevertap/GA, AB testing tools Customer empathy, problem-solving, and curiosity for beauty tech and AI

Bonus Skills:

Experience with ecommerce marketplaces, D2C, or AI-driven recommendation systems Experience with personalization, gamification, or form-based flows Knowledge of AI tools and product integrations

Why Join Us: Be part of a dynamic team shaping the future of beauty commerce, blending cutting-edge AI with customer-first product experiences.

Role: Manual Testing

Experience: 2.5- 4 yrs

Notice Period: Immediate Joiners

Location: Hyderabad (WFO)

            Responsible of Monitoring Team members’ daily activity

            Responsible for Manage the team, fix performance metrics and periodical performance review

            Responsible for Effectively handle employee grievances and communicate

            Excellent English communication skills- The ability to communicate effectively is a core skill required to be a successful recruiter.

            Responsible for handling IT requirements from US based clients.

            Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.

            Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.

            Well versed about US Terms like W2, C2C, 1099, US Visas, etc.

            Responsible to work on Contract, Permanent & C2H (Contract to Hire) positions.

            Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc. leading to joining post placement.

            Responsible for achieving a good conversion ratio of submittals into interview and placement.

            Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.

            Must be having capability to work with a team or individually.

            Maintain close contact with candidates/Vendors/ recruiters/offshore team.

            Publish progress report to management every week.

            Updated about technologies of the Client requirements and knowledge of current IT trends.

Handle customer complaints,

Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions,

Process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Job Position | Product Lead Architect

Hiring Mode | Full Time / Permanent

Job Location | Gurgaon

JOB DESCRIPTION

Key Responsibilities:

• Lead the development of solutions in Cybersecurity, specializing in Cloud-Firewalls, SIEM/SOAR, and Network and Security Operations..
• Make architectural and design decisions for the project.
• Guide team members in technical matters and supervise system modifications.
• Establish project specifications and technical direction.
• Delegate tasks, issue feedback, evaluate risks, and resolve conflicts.
• Continuously improve knowledge and skills by researching new technologies and sharing knowledge with the team.
• Mentor junior team members and work with legacy software

Qualifications and Experience:

• Bachelor's degree in computer science, IT, software development, or a related field. Degree in cybersecurity is an added advantage.
• Extensive industry experience, preferably with a background in networking.
• Prefer candidate swith Start-up background.
• Experience working with Agile methodologies.

Key Skills and Technologies:

• Proficiency in PHP, Python, and AWS
• Knowledge of Node.js and Go
• Strong technical design background
• Excellent communication skills, both verbal and written
• Ability to mentor and guide team members

Python experts for NSO work

• Strong coding Experience in programming language like Python (Minimum 5+ years of experience)
• Proven hands-on Software Development experience
• Proven working experience in Python development
• Hands on experience in designing and developing applications using Python platforms
• Object Oriented analysis and design using common design patterns.
• Profound insight of Python Java and JEE internals
• Knowledge of Yang data modelling, Netconf (Must) and XML
• Knowledge on REST/ SOAP API's
• Basic knowledge of Networking i.e., MPLS, L3 VPN.
• Bachelor's degree in computer science or equivalent
• Very strong aptitude and reasoning
• Ability to break complex problems into parts and solve them
• Must be able to communicate thoughts clearly to the team
• Good understanding of various database i.e., Mongo DB, MYSQL.
• Good understanding of the DevOps tools Jenkins, GitHub for version controlling.

·      Knowledge on NSO 

Roles and responsibilities:

- Designing and implementing new features and functionality.

- Developing custom themes with WordPress by working with HTML, CSS, responsive frameworks, JavaScript, and ready-made theme development experience.

- Strong knowledge of Woo Commerce.

- Ensuring high-performance and availability, and managing all technical aspects of the CMS.

- Helping formulate an effective, responsive design and turning it into a working theme and plugin.

- HTML to WordPress Conversion.

- Should know versioning tools such as Git, Mercurial, or SVN.

 Required Candidate profile:

• Good Understanding of OOPs Programming concepts.
• Strong knowledge of JQuery, Bootstrap, PHP, JavaScript, CSS, HTML.
• Knowledge of HTML to WordPress.
• Knowledge of PSD to WordPress Integration.
• Knowledge of Individual and child page template development.