Marketing Associate

Role Summary

The Director, Client Relations – Staff Augmentation will lead the end-to-end ownership, scaling, and expansion of the staff augmentation business for key global clients, primarily in North America. This role will be responsible for building and growing a high-quality offshore delivery organization, scaling from an initial team of 10 plus FTEs to 100 plus FTEs across multiple client owned processes.

The Director will act as the senior most client interface, partnering with client leadership to understand demand, define the right staffing model, and ensure seamless execution. This role combines business growth, workforce strategy, delivery governance, and organizational building.

The role will also carry full ownership of the P&L for this line of business, including revenue growth, cost optimization, and long-term scalability.

Key Responsibilities

1) Client Leadership and Business Ownership

• Act as the primary point of contact for senior client stakeholders.
• Build strong executive relationships and position the organization as a trusted partner.
• Own the overall engagement, including delivery quality, growth, and client satisfaction.
• Identify opportunities to expand scope, increase FTE count, and introduce additional processes.
• Lead business reviews with clear insights, growth roadmap, and value delivered.

2) Staff Augmentation Strategy and Workforce Planning

• Define staffing strategy including FTE sizing, role mix, and skill requirements.
• Translate client requirements into structured staffing plans.
• Design scalable team structures and reporting hierarchies.
• Establish frameworks for ramp up from small teams to large scale operations.
• Ensure optimal utilization and capacity planning.

3) Delivery Governance and Operational Excellence

• Oversee delivery across all teams ensuring SLA adherence and quality.
• Define KPIs for performance, productivity, and turnaround time.
• Establish governance cadence and reporting mechanisms.
• Ensure consistency across multiple processes and teams.
• Drive strong issue resolution and escalation handling.

4) Transition and Process Onboarding Oversight

• Guide onboarding of new processes into the staff augmentation model.
• Ensure structured knowledge transfer and documentation.
• Define standard onboarding playbooks.
• Identify risks and readiness gaps during expansion.

5) Organization Building and Talent Leadership

• Lead hiring strategy to support rapid scale up.
• Build strong leadership layers including managers and leads.
• Establish training, cross skilling, and career progression plans.
• Drive a high performance culture with clear accountability.

6) Business Ownership, Revenue Growth, and Financial Management

• Own the line of business including revenue, cost, and profitability.
• Drive revenue expansion by increasing FTE count and adding new processes.
• Define pricing aligned with effort and delivery complexity.
• Monitor revenue realization and billing accuracy.
• Manage cost structure including hiring, utilization, and overheads.
• Optimize FTE mix to balance cost and performance.
• Build financial models for workforce planning and growth.

7) Leadership, Team Development, and Organizational Scaling

• Mentor managers and team leads across processes.
• Build second line leadership.
• Establish performance expectations and review mechanisms.
• Drive ownership and continuous improvement culture.

8) Internal Reporting and Strategic Visibility

• Provide updates to leadership on revenue, cost, margins, and growth.
• Present challenges and mitigation plans.
• Track key business metrics such as utilization and productivity.
• Build dashboards for visibility.
• Support strategic decision making with insights and projections.

Success Measures

• Scale from initial team to 100 plus FTEs with stable delivery.
• High client satisfaction and strong relationships.
• Expansion across processes and geographies.
• Consistent SLA performance.
• Strong financial performance and margins.

Required Qualifications

• Bachelor’s degree in Commerce, Finance, or Business. MBA preferred.
• 12 to 18 plus years of relevant experience.
• Experience scaling teams and managing global clients.
• Strong workforce planning and governance experience.

Preferred Experience

• Exposure to finance operations such as Accounts Payable.
• Experience in offshore delivery models.
• Familiarity with SLA frameworks and staffing models.
• Experience scaling new business lines.

Competencies

• Strong ownership mindset.
• Excellent stakeholder management.
• Structured thinking and execution.
• Strong people leadership.
• Commercial awareness and growth orientation.

Reporting and Location

• Reporting to: Head of Operations or Business Unit Head
• Location: Bangalore or Mangalore with overlap for North America time zones

Role: Creative Producer – Mini Films (Bhojpuri)

Industry: Media and Entertainment Industry 

Function: Product Management

Age Upto: 38 Years 

Education: Graduation 

Work Mode: ONSITE

Working Day: 5 

Required Skills: Content Ideation & Regional Storytelling,  End-to-End Creative Execution,  Cinematic Storytelling & Series Structure,  Project & Cross-Team Coordination,  Audience Insight & Trend Awareness

Description :

Job Overview:

The Creative Producer for OTT Films at the company, Bhojpuri will take ownership in shaping, developing, and executing high-quality original series that align with the Company's entertainment-first cultural vision.

This role bridges creative development and execution- supporting the Creative Producer across all stages from concept to production- ensuring that every show is engaging, culturally rooted, and creatively distinctive.

Key Responsibilities:

1. Content Ideation & Development:

● Developing and shortlisting concepts or pitches for Mini Films

● Evaluate the pitch and show bible for creative feasibility, tone, and audience resonance.

● Collaborate with writers, creators, and production houses to refine and develop approved concepts.

● Contribute creatively in story discussions, ensuring alignment with Company’s tone, audience psychology, and regional authenticity.

2. Creative Execution:

● Collaborate closely with the Creative Producer (Mini Films) on all aspects of creative supervision and storytelling refinement.

● Provide inputs and feedback and assist on casting, locations, art direction, cinematography, costumes, music, editing, and sound design to maintain high creative standards.

● Partner with Producers, showrunners, and production teams throughout pre-production, shoot, and post to ensure the best creative output.

● Work with the marketing and promo team for on-set execution of promos, behind-the-scenes shoots, and photoshoots aligned with brand tonality.

3. Research & Trendspotting:

● Stay continuously updated on content trends, new storytelling formats, and emerging genres in the regional and national entertainment landscape.

● Track innovations in culture, youth behavior, and audience consumption patterns to help develop fresh, trend-aligned content ideas.

4. Project Management:

● Oversee project timelines and deliverables to ensure all creative tasks are completed within deadlines.

● Collaborate with the production team on budgeting, scheduling, and resource allocation.

● Provide constructive feedback and ensure creative integrity and consistency across episodes.

● Support smooth interdepartmental coordination to maintain on-schedule, high-quality project delivery.

Skills & Competencies:

Creative & Storytelling Skills:

● Strong understanding of characters, emotions, and visual storytelling.

● Sound knowledge of concept selection and series structure.

● Ability to maintain creative tonality across multi-episode formats.

Pre-Production Understanding:

● Good grasp of casting, locations, costumes, set design, and treatment.

● Strong budgeting skills and understanding of on-ground creative execution.

Post-Production Knowledge:

● Familiarity with editing, sound, BGM, DI, and VFX workflows.

● Ability to supervise edit cuts and give creative inputs for final polish.

People & Process Management:

● Excellent coordination and multitasking abilities.

● Proactive, no-follow-up attitude with strong implementation skills.

● Constructive communicator and problem solver with a team-first mindset.

Strategic Understanding:

● Basic understanding of data, insights, and audience behavior. Ability to align creative decisions with content performance goals.

Cultural & Platform Understanding:

● Deep connection with Bhojpuri culture or the Hindi-speaking belt (HSB) sensibilities.

● Passion for regional storytelling and grounded entertainment.

Experience Requirements:

● At least 8+ years of on-ground production experience in filmmaking, including verticals, and 5+ years of platform/channel experience

● High on learning, passion, and execution discipline.

Ideal Candidate:

This role suits a hands-on creative storyteller who thrives in the process of shaping scripts, collaborating with teams, and delivering stories that emotionally connect with audiences. The ideal candidate is proactive, passionate about cinema, and deeply rooted in regional culture — ready to grow into a Creative Producer role in the near future.

Location: [Remote / Bengaluru / Mumbai]

🕐 Type: Full-time

🧪 Note: This is a test job post for internal purposes only. Please do not apply.

About the Role:

We are looking for a Product Manager to help drive strategy, execution, and delivery for our core platform. You will work cross-functionally with Engineering, Design, Data, and Business teams to build features that solve real customer problems and move key product metrics.

⚠️ Important: This is a dummy job post for testing our job publishing flow and internal integrations. No applications will be reviewed.

Key Responsibilities:

• Define product vision, roadmap, and success metrics.
• Collaborate with design and engineering to ship high-quality features.
• Conduct user research and competitor analysis to inform product direction.
• Drive go-to-market strategies in coordination with sales and marketing.
• Analyze product performance and iterate rapidly based on insights.

Ideal Candidate Has:

• 2–5 years of experience in Product Management, preferably in SaaS or Consumer Tech.
• Strong analytical, communication, and project management skills.
• Experience working with cross-functional agile teams.
• A passion for building impactful products.

Perks (If This Were Real 😉):

• Flexible work hours
• Learning & development budget
• Wellness allowance
• Competitive compensation

Proficient in Golang, Python, Java, C++, or Ruby (at least one)

Strong grasp of system design, data structures, and algorithms

Experience with RESTful APIs, relational and NoSQL databases

Proven ability to mentor developers and drive quality delivery

Track record of building high-performance, scalable systems

Excellent communication and problem-solving skills

Experience in consulting or contractor roles is a plus

React Native Developer Job Description

We are searching for a brilliant, flexible React Native Developer to create novel Android / IOS apps that meet the needs of our target audience.

To this end, the React Native Developer's Responsibilities include writing and proofreading code, liaising with coworkers within and outside of their department, and monitoring customers' feedback. Over time, you will also be required to create app updates.

To ensure success as an React Native Developer, you should demonstrate proficiency in one of the mainstream programming languages, and a sound understanding of the traditional product life cycle.

An exceptional React Native Developer will be fearless but respectful in the pursuit of excellence, continually striving to shape the
ways in which Android/ IOS apps impact the world around us.

React Native Developer Responsibilities:

Conceptualizing and formulating apps that are suitable for use on all types of Android/lOS devices.
Implementing measures to safeguard users' data.
Ensuring that the construction and presentation of your apps are congruent with the company's standards.
Proofreading your code and correcting mistakes before each app is released.
Collaborating with Ul and UX Designers, as well as Software Testers, to ensure that each app is presentable and in perfect working order.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

Skill for BI Backend developer -

-SQL development (Snowflake preferred but any other version of SQL would work)

- ETL

- Stored Procedures

- Creating jobs and work flows in SQL

- some business knowledge

• Working directly with clients to understand requirements for a green field development
• Designing the technology and cloud infrastructure architecture to achieve the functional and nonfunctional requirements
• The product you will be working on needs to scale up to support millions of users an efficient micro service distributed architecture
• Solution needs to be easy to deploy and manage on multiple cloud providers (AWS, GCP or Azure)
• Mentoring, guiding and training the team on various technology, quality and security aspects
• Guiding the team to implement automated CI/CD processes
• Strong analytical, problem solving and data analysis
• Excellent communication, presentation and interpersonal skills are a must
• Micro service frameworks such as Java SpringBoot
• Design and implement automated unit and integration tests
• Writing scalable, robust, testable, efficient, and easily maintainable code
• Familiarity with most AWS Services - EC2, ECS, RDS, ECR, S3, SNS, SQS, and more
• Experience with Docker and Kubernetes
• Deploying and Scaling microservices to AWS
• Hands-on experience with AWS cloud platform in evaluation and cost estimation

• Responsible for gathering, crunching, collecting raw data.
• Own all data needs in the growth team and across key cross-functional initiatives from data extraction, dashboard creation, and data analysis.
• Provide insights and recommended actions as response to current situation, trend, as well as preventive one for better preparation.
• Collaborate with data engineering and cross-functional stakeholders to define data requirements, create dashboard, to drive business decisions and optimize business outcomes
• Manage any regular reporting and tracking.
• Deliver analysis, insights, reporting, data marts, and tools to support the business team.
• Build & maintain data mart and dashboards for tracking business OKR and initiatives.
• Ingest both internal and external data to support business needs.

• Bachelor's degree in Engineering, Mathematics, Statistics, Operation Research or other related disciplines.
• Having 2 - 5 years experience will be an advantage, but fresh graduates are welcomed to apply as well.
• Expert in Spreadsheet, SQL and strong experience with Data Visualization and Reporting tools (e.g. Tableau, Google Data Studio)
• Comfortable working independently and collaboratively with minimal guidance.