Marketing & Business Development Manager (Web & Mobile Applications)

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Overview

adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

The client’s department DPS, Digital People Solutions, offers a sophisticated portfolio of IT applications, providing a strong foundation for professional and efficient People & Organization (P&O) and Business Management, both globally and locally, for a well-known German company listed on the DAX-40 index, which includes the 40 largest and most liquid companies on the Frankfurt Stock Exchange

We are seeking talented DevOps-Engineers with focus on Elastic Stack (ELK) to join our dynamic DPS team. In this role, you will be responsible for refining and advising on the further development of an existing monitoring solution based on the Elastic Stack (ELK). You will independently handle tasks related to architecture, setup, technical migration, and documentation.

The current application landscape features multiple Java web services running on JEE application servers, primarily hosted on AWS, and integrated with various systems such as SAP, other services, and external partners. DPS is committed to delivering the best digital work experience for the customers employees and customers alike.

Responsibilities:

Install, set up, and automate rollouts using Ansible/CloudFormation for all stages (Dev, QA, Prod) in the AWS Cloud for components such as Elastic Search, Kibana, Metric beats, APM server, APM agents, and interface configuration.

Create and develop regular "Default Dashboards" for visualizing metrics from various sources like Apache Webserver, application servers and databases.

Improve and fix bugs in installation and automation routines.

Monitor CPU usage, security findings, and AWS alerts.

Develop and extend "Default Alerting" for issues like OOM errors, datasource issues, and LDAP errors.

Monitor storage space and create concepts for expanding the Elastic landscape in AWS Cloud and Elastic Cloud Enterprise (ECE).

Implement machine learning, uptime monitoring including SLA, JIRA integration, security analysis, anomaly detection, and other useful ELK Stack features.

Integrate data from AWS CloudWatch.

Document all relevant information and train involved personnel in the used technologies.

Requirements:

Experience with Elastic Stack (ELK) components and related technologies.

Proficiency in automation tools like Ansible and CloudFormation.

Strong knowledge of AWS Cloud services.

Experience in creating and managing dashboards and alerts.

Familiarity with IAM roles and rights management.

Ability to document processes and train team members.

Excellent problem-solving skills and attention to detail.

Skills & Requirements

Elastic Stack (ELK), Elasticsearch, Kibana, Logstash, Beats, APM, Ansible, CloudFormation, AWS Cloud, AWS CloudWatch, IAM roles, AWS security, Automation, Monitoring, Dashboard creation, Alerting, Anomaly detection, Machine learning integration, Uptime monitoring, JIRA integration, Apache Webserver, JEE application servers, SAP integration, Database monitoring, Troubleshooting, Performance optimization, Documentation, Training, Problem-solving, Security analysis.

Follow up with the customers for Payments, Registrations

Coordination with Banker for Loan Process

Update Customer Database

Should resolve Customer queries by coordinating with the Civil Team

Should take updates from the Projects Team regarding their flats and update customers

Should prepare MIS Reports

End to End Process from the purchase of the flat till handover process

FLUTTER DEVELOPER               

GormalOne LLP. Mumbai IN

GormalOne is on a mission to make dairy farming highly profitable, especially for the smallest farmers living in the most neglected geographies. We are a dairy-focused technology solution provider with a vision to resolve the pain points of everyone in the dairy ecosystem. We are building a comprehensive platform for cattle management where farmers to AITs (Artificial Insemination technicians), para vets, veterinarians, consultants, and corporates can collaborate and benefit each other using data. Nitara offers an easy-to-use artificial intelligence-enabled herd management system for farmers/veterinary/paraprofessionals/AITs.

We are looking for a Flutter developer who has a passion for pushing mobile technologies to the limits. This Flutter app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Flutter programming works closely with other app development and technical teams.

Responsibilities

• Design and build advanced applications for the Flutter platform targeting Android and iOS platforms
• Deploy the built apps in the play store and app store
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with external data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement modern technologies to maximize development efficiency
• Use SOLID principles and design patterns effectively while coding
• Follow general coding guidelines
• In-depth knowledge of DART is necessary
• Working experience in git

Basic Requirements

• Have published more than one original Flutter app
• Built and deployed the flutter app on both Android and iOS platforms
• Experience with offline storage, threading, and performance tuning.
• Familiarity with the use of sensors such as gyroscopes and accelerometers.
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle.
• In-depth understanding of Object Orientation and any of the object-oriented languages like Java or C#
• Understanding agile development method
• Knowledge of HTML, CSS, and JavaScript

Preferred Requirements

• BS/MS degree in Computer Science, Engineering, or a related subject
• Proven software development experience with Flutter skills
• Proven working experience of minimum 2+ Years in Flutter app development

Kindly note: Salary shall be commensurate with qualifications and experience