Market Research Analyst

Company Profile:

A global industry leader in the manufacturing industry for over 90 years, we are dedicated to keeping the world in motion across a diverse range of sectors, from conveyor systems to container cranes. Our cutting-edge drive technology is a cornerstone of modern mechanical and plant engineering, and we continue to shape the trajectory of this field both now and in the future.

Key Facts:

The workforce of over 21,000 worldwide, including 900 engineers and 600 researchers, as well as a significant number of trainees and development professionals. Achieved sales totalling 4.2 billion Euros, reflecting our substantial impact on the industry. Our commitment extends beyond business, as we actively prioritise inclusion, diversity, fair partnerships, and responsible resource utilization. With a presence in 54 countries, we maintain 17 production facilities and 88 Drive Technology Centers across five continents, ensuring rapid response, short delivery times, and personalized on-site assistance to our customers.

Responsibilities:

• Conduct on-site service visits for the commissioning of inverters.
• Provide online service support to customers and branch engineers via telephonic conversations for electronics service and commissioning.
• Perform on-site service for SEW's electronics products, effectively diagnosing and resolving issues.
• Maintain thorough service documentation for all conducted services.
• Act as the primary contact for Germany, providing application and technical support for electronics products in collaboration with the Manager of D&A.
• Contribute to application engineering by developing new applications for complete drive management, in coordination with the Manager of D&A.
• Assist the repair department in critical or crisis situations.
• Offer technical support for switching cabinets through local vendors as per customer requirements.
• Ensure the maintenance and proper functioning of the Service centre, tools, equipment, and timely calibration.
• Provide training on service and application development for both customers and SEW employees.
• Maintain the Quality Manual System.

Authorities:

• Plan and execute Electronics Service Jobs on-site based on priority, jointly with the Manager of D&A.
• Make decisions regarding component replacement during job execution, in collaboration with the Manager of D&A.
• Possess authority to certify warranty cases on-site or in-house, working jointly with the Manager of D&A.

Dimensions:

• Handle approximately 40 service jobs per year.
• Contribute to the execution of 8 to 10 new application projects annually.

Profile:

• Education: Bachelor's degree in Electrical / Electronics from a recognized institute.
• Experience: Minimum 2-3 years in Drives & Automation.
• Skills: Proficient in servicing or maintaining drives and automation products. Good communication skills would be an added advantage.

What We Offer:

• An open and transparent working culture with clearly defined job responsibilities.
• Opportunities for outstanding employee development through structured training and mentoring.
• Personalized training and support from experienced managers and colleagues.
• State-of-the-art facilities and working conditions, utilising cutting-edge technology.
• A responsible organization committed to energy efficiency, social responsibility, and environmental protection.

SellerGeni is an early-stage VC Funded SAAS Product in the Ecommerce Growth space. Our products GrowZ and SmartPlug enable sellers on Amazon to grow their sales and improve the quality of their listings through automated tools. Our vision is to simplify Growth across all ecommerce channels. We make traffic generation as simple as launching a Shopify website. You will be working closely with key stakeholders across the organization and leading a team of motivated engineers and professionals trying to change the status quo in online business growth. Join us if you love solving real-world problems with technically robust solutions.

Open to SDE-2, SDE-3, FSE & SWE.

What you will be doing

• Write test-driven code for Client and Server side application
• Creating functional codes that implement product requirements
• Participating in the design and creation of scalable software
• Testing and fixing bugs and/or other coding issues
• Take ownership of code, tasks and system architecture
• Brainstorming to scale the system for millions of users
• Mentoring juniors and champion the Agile Development Practices

What you need to have

• Knowledge of Javascript back-end languages & frameworks (e.g NodeJS, ExpressJS, GraphQL, TypeScript etc)
• Knowledge of Javascript front-end frameworks (e.g.NextJS, ReactJS, Angular etc)
• Experience in SQL/NoSQL databases (e.g. MongoDB, MySQL, DynamoDB, etc)
• Experience in building and maintaining large-scale production (e.g Redis, Jobs, Queue, Async sockets, etc)
• Knowledge of modern javascript libraries (e.g JWT, Webpack, Browserify, jQuery, Bootstrap, Semantic etc)
• Decent understanding of networking technologies (e.g TCP, HTTP, websockets, server-sent events, etc)
• Excellent communication and teamwork skills
• Good understanding of System design, architecture and Web Security
• Knowledge of version control software like Git, Github, BitBucket

Nice to have

• GSoC (or) Open Source contributions
• Prior startup (or) SAAS product experience
• Experience with building B2B products
• Amazon SP-API, MWS and advertising API
• Consumer Web Development Experience for High-Traffic, queue based applications
• Software security and SDLC
• UI/UX Product design & decision
• Experience in development workflow integrations (e.g CI/CD, Docker, Kube, pods, etc)
• Experience in building REST APIs, server-side architecture
• Decent understanding of Cloud & DevSecOps (e.g ECS ELB, SSM, SQS, Lambda, Kafka etc)

Benefits

• Competitive Salary & Equity
• MacBook Pro
• Flexible Work Timings
• Work With Experienced Team (Ex Amazon, Paytm, Oracle & GSoCers)

Total Experience : 2-6 years Relevant Experience: 2-3+ years

- B.E/M.C. A Or B.C.A Degree in Computer Science, Engineering, MIS, Or Similar Relevant Field

 - Strong Knowledge of PHP Web Frameworks E.G Laravel

 - Understanding the Fully Synchronous Behaviour Of PHP

 - Understanding of MVC Design Patterns

 - Basic Understanding of Front-End Technologies, Such as JavaScript, HTML5, And CSS3 - Knowledge of Object-Oriented PHP Programming.

 - Strong Knowledge of The Common PHP Or Web Server Exploits and Their Solutions

 - Understanding Fundamental Design Principles Behind A Scalable Application.

 - Integration of Multiple Data Sources and Databases into One System

 - Familiarity With SQL/NoSQL Databases and Their Declarative Query Languages

 - Proficient Understanding of Code Versioning Tools, Such as Git, Bitbucket.

 - Understanding Fundamentals of Cloud Technologies E.G AWS

-  Knowledge of Node.js And React.js Should Be an Advantage.
-  Knowledge of HealthCare and e-Commerce domain will be good.

Responsibilities:

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Requirements:

• Graduate (Any Discipline)
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• Excellent English - Verbal & Written (Highly Professional English)
• Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)