Manager - Institutional Sales

About the Role

We are looking for a Senior Automation Test Engineer with strong Playwright and TypeScript experience to join our growing QA engineering team in Hyderabad. The ideal candidate should have hands-on experience in automating complex web applications, building scalable automation frameworks, and leveraging AI tools to accelerate automation development and testing productivity.

This role requires strong technical expertise, excellent communication skills, and the ability to work closely with developers, product teams, and clients to ensure high-quality software delivery.

Key Responsibilities

• Design, develop, and maintain automation frameworks using Playwright with TypeScript.
• Automate complex web application workflows, including dynamic elements, asynchronous behavior, and multi-step user journeys.
• Build scalable, maintainable, and robust test automation solutions following industry best practices.
• Integrate automation suites with CI/CD pipelines and test environments.
• Identify opportunities to leverage AI tools and AI-assisted automation techniques to accelerate test development and improve test coverage.
• Collaborate with developers, product owners, and QA teams to understand requirements and design effective test strategies.
• Debug and troubleshoot automation failures and provide clear root-cause analysis.
• Participate in code reviews and contribute to improving automation standards and best practices.
• Ensure automation reliability across multiple browsers and environments.
• Mentor junior QA engineers and contribute to knowledge sharing within the team.

Required Skills

• 4+ years of experience in software testing and automation.
• Strong hands-on experience with Playwright automation using TypeScript.
• Experience automating complex web applications with dynamic UI components.
• Solid understanding of JavaScript / TypeScript fundamentals.
• Experience building or maintaining automation frameworks from scratch or enhancing existing frameworks.
• Experience with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI, or similar.
• Strong understanding of software testing concepts, including functional testing, regression testing, and test strategy.
• Excellent debugging and problem-solving skills.
• Experience using AI tools or AI-assisted development to accelerate automation development.
• Strong communication skills and ability to collaborate with cross-functional teams.

Good to Have

• Experience with API automation testing.
• Experience working in Agile / Scrum environments.
• Familiarity with performance testing or security testing concepts.
• Experience with cloud-based testing platforms.

Work Environment

• Work from Office Hyderabad
• Collaborative and engineering-driven culture focused on automation excellence and innovation.

Why Join Us

• Work on cutting-edge automation technologies.
• Opportunity to apply AI-driven automation approaches.
• Exposure to complex enterprise applications.
• Opportunity to influence and shape next-generation automation frameworks.

Role: Automation Test Engineer

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Quality Assurance and Testing

Education: B.Tech/B.E/MCA or equivalent

• Responsibilities:
• Collaborate with Business Unit and under the guidance of Recruiting Manager to close all open position requirements
• Research and identify the most suitable platforms and options for sourcing relevant profiles
• Develop and update job descriptions and job specifications for sourcing relevant profiles
• Responsible to screen candidates resumes and job applications with regards to relevant knowledge, technical skills, soft skills, experience and aptitudes
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates and find the right-fit profile
• Monitor and apply HR recruiting best practices
• Should be able to close open position requirements within the set time-frame
• Should be able to conduct background or reference checks on job applicants, particularly those who will be given job offers
• Connect with the candidates whom the joining offer has been made and ensure they convert to full-time employee
• Act as a point of contact and build influential candidate relationships during the selection process
• Should display the highest level of work ethics and integrity
• Payroll activities and ESI PF

This position is responsible for growing business in the assigned region through self and team by sourcing, qualifying and developing enterprise accounts in the assigned geography for data centre, servers and storage, audio-visual unified communication, cloud services, etc. We also expect the position holder to expand and lead a team of vibrant Enterprise Sales Managers. We are looking for someone who could be proficient in one or two of our solution lines and would be keen to learn the others. Account Development and Management, Team Leadership and Customer Centricity are the cornerstones of this job. Experience or current job in the same location would be preferred. 

Main Duties/Responsibilities:

• Be overall responsible for the regional sales, margins, profitability, headcount and growth goals through self and team. 
• Suggest new services/products and innovative sales techniques for end users and manage accounts in India and globally to increase customer satisfaction.
• Collaborate with senior executives to establish and execute a sales goal for the region.
• Managing a sales team in order to maximize sales revenue and meet or exceed accepted goals, objectives and targets 
• Develop and maintain relations with OEMs and Manufacturers.
• Forecast annual, quarterly, and monthly sales goals.
• Coach, develop and assist the ESMs in their planning, sales techniques, account management and technical knowledge by arranging presentations of strategies, training, seminars, and through regular meetings.
• Develop specific plans to ensure long term-term growth and short-term targets.
• Review regional expenses and recommend cost optimization improvements.
• Anticipate potential and address current problems with prompt and effective solutions
• Identify hiring needs, and collaborate with HR to select and train new salespeople.
• Analyze regional market trends and discover new opportunities for growth.
• Operate as ‘farmer’ for large enterprise accounts while hunting for new accounts.

Skills:

• Result orientation; setting and achieving targets and objectives in time
• Strong verbal and written communications skills including presentation skills.
• Strong relationship building, analytical and negotiation skills.
• Customer centricity; being the customer’s success manager internally at Rahi 
• Ability to work collaboratively with all the verticals across the all geographies in India and other global regions.
• Coaching and leading a team 

• Research industry-related topics (combining online sources, interviews and studies)
• Create content long-form and short-form for social media channels and web posts
• Create content breadcrumbs and write effective newsletters
• Create interesting presentations on ppt either by themselves or with the help of a graphic designer
• Create content optimized for SEO
• Write specific answers to questions posed on Quora etc
• Write clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images, and tone)
• Update website content as needed

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction

Roles and Responsibilities :

• Speech Recognition model development across multiple languages.
• Solve critical real-world scenarios - Noisy channel ASR performance, Multi speaker detection, etc.
• Implement and deliver PoC's /UATs products on the Rezo platform.
• Responsible for product performance, robustness and reliability.

Requirements:

• 2+ years Experience with Bachelors's/Master degree with a focus on CS, Machine Learning, and Signal Processing.
• Strong knowledge of various ML concepts/algorithms and hands-on experience in relevant projects.
• Experience in machine learning platforms such as TensorFlow, and Pytorch and solid programming development skills (Python, C, C++ etc).
• Ability to learn new tools, languages and frameworks quickly.
• Familiarity with databases, data transformation techniques, and ability to work with unstructured data like OCR/ speech/text data.
• Previous experience with working in Conversational AI is a plus.
• Git portfolios will be helpful.

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/">www.rezo.ai

Roles & Responsibilities:

• You will be coordinating our enterprise account-specific teams called squads, consisting of members from engineering, machine-learning, and conversation-design teams.
• There are five working groups in the organization, (i) Business (ii) Research (iii) Solutions (iv) Product, and (v) Operations, where you will be joining the Solutions, working group.
• You will be collaborating with the sales team to design an appropriate solution to the customer's problems and help them showcase the value of the product.
• You will be collaborating with the operations team to ensure we are not compromising on our quality standards.
• You will also be co-working with the product working group to help them improve the overall platform and to prioritize the high-impact initiatives in the roadmap.

Work you will be doing:

• You will be building bespoke voice bots for enterprise clients using internal tools.
• You're expected to help build the Solutions stack whose goal is to reduce the amount of effort put into building our voice bots. 
• You will be involved in analyzing client calls where you're expected to use either data pipelines or SQL to get insights into caller behavior.

• Professional experience of at least 1 year.
• Has experience with integrating or building HTTP APIs
• Has hands-on experience working with Python
• Good communicator

Optional Requirements:

• Has experience working in any of Django Rest Framework, Redis, Celery

Skit uses a microservices architecture where we employ both HTTP and GRPC to communicate between our services

• Defining, planning, communicating and owning the business and scaling it PAN India
• Owning multiple channels of sales and be responsible for holding the growth for channels independently
• Managing the Supply side eco-system and partners/vendors to drive efficiencies
• Managing teams across band, grades and geographies
• Understanding and measuring the success metrics directly inclined towards your vertical and aligning them as per the business needs
• Analyzing the key metrics being tracked in the business and creating a plan to iterate and optimize for the future
• Building Tech Stack from business perspective with the Marketing and Product Teams

Desired Candidate Profile

• Master's / Bachelor's degree, MBA will be bonus
• Tier 1 college graduates only
• 3+ years of hands-on experience in P&L Management and proven track record of managing all aspects of a successful business line throughout its lifecycle
• B2C and B2B2C experience specifically building Teams, scale and distribution is a bonus
• Entrepreneurial mindset
• Ability to communicate effectively and efficiently within the Team and across teams and departments
• A first principle thinking approach in problem solving
• Ability to build from scratch and the vision to scale it
• Empathy towards the customer and the ability to understand their problems
• An Agile mindset
• Ability to understand and analyze industry/market/competition and internal business strategy
• Ability to use data to drive decision making
• Prior experience in building P&L for ancillary business is a plus