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About ALOGIC Electronics India Pvt Ltd
About
Alogic is a leading manufacturer of IT peripherals and mobility products. With a focus on innovation and quality, Alogic provides a wide range of commercial and consumer electronic products including hubs, adapters, laptop docking stations, cables, peripherals, wireless chargers, styluses, and more. Their products are designed to enhance the functionality and performance of technology devices, and they are trusted by businesses and individuals alike. Alogic also provides online services, product support, and customer service to ensure the best possible experience for its customers.
The company was founded in 2003 and is headquartered in Melbourne, Victoria, Australia.
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Immence is looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients for the provided services, and remaining abreast of changes in consumption. You will also be required to build capacity in staff through regular training and mentorship.
To be successful as a business development executive, you should attend all possible business events with the intention of attracting and retaining clientele. Ultimately, an outstanding business development executive will keep a close eye on clients' feedback to ensure that our services always exceed expectations.
Position: Business Development Executive
Experience: 0-3+ year
Location: Vadodara (On-site)
Perks & Benefits: High Incentive Model
KEY RESPONSIBILTIES:
- Familiarizing yourself with all services offered by our company.
- Developing and executing sales plans to meet and exceed monthly and quarterly sales goals.
- Growing business through the development of new leads and new contacts.
- Identifying new revenue opportunities.
- Maintaining and updating sales, marketing and business development documentation.
- Collaborating with management on sales goals.
- Support the team with other responsibilities as required.
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- Negotiating with clients to secure the most attractive prices.
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KEY COMPETENICES, EXPERIENCE & SKILLS:
- Ability to maintain a high level of professionalism and confidentiality.
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- Proficiency in MS Office.
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BENEFITS @IMMENCE:
- 5 days working.
- No Bond System.
- 18 Paid leaves + 10 Holidays.
- Team and Company Dinner.
- On-time Salary.
- Open and flexible time off (PTO) plus vacation time.
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Job Type: Full-time
Schedule:
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Job Title: Technical Support Specialist
Department: Customer Support > Engineering
Reports to: Technical Support Team Lead
Location: Remote | India
Summary: The Technical Support Specialist is responsible for ensuring that our customers’ needs are met and issues are responded to and resolved in a timely manner. This role acts as a first point of contact for customers that are experiencing a problem with their implemented instance of any of Commerce Fabric’s products. The Technical Support Specialist responds to customer inquiries via phone, email and Slack. You will join a dynamic team where you will be given the opportunity to expand your skills within a wide range of front-end web technologies such as HTML, CSS and JavaScript.
Responsibilities: The Technical Support Specialist is responsible for intaking customer requests via phone, email and slack and ensuring effective communication and resolution with the customer by working with internal teams. The Technical Support Specialist will uphold Commerce Fabric’s service level agreements and keep the customer informed of progress on their issue, as it is being resolved. Your days will include interacting with clients to inform them on how to use our software, troubleshooting issues, and acting as a link between our Customer Experience Team and our Development and Product Team as you follow issues from the first report to resolution.
- Provide excellent customer service to Commerce Fabric’s customers
- Handle a high volume of inbound calls/emails/messages with an emphasis on service to Commerce Fabric’s customers
- Updates Account Manager with any escalated issues
- Highlights any consistent issues and themes to Technical Support Team Lead
- Provide top-notch support, and service to customers, through phone calls, in-person interaction, email, and our ticketing systems.
- Take assignment of technology support requests, and own those through resolution - calling on assistance from teammates and other resources as needed, but maintaining overall responsibility for tickets.
- Troubleshooting technical errors with a modern web-based application
Qualifications:
- Full-time bachelor’s degree
- 2-4 years of customer-facing experience with global customer exposure in a technical support role
- Ability to work in shifts outside normal business hours
- Excellent written and verbal communication skills in English with an ability to build relationships.
- Experience working with different operating systems including Windows and Mac OS
- Experience with ticketing systems Zendesk and JIRA
- Ability to work independently
- Ability to prioritize and manage several milestones and projects efficiently
1. Interpret clients’ needs and work on a variety of products ranging from mock-ups, PUC designs, websites and application, social media creatives, print ads and banners, to corporate identity and branding requirements.
2. Cultivate a solid body of work. Take the design “brief” to record requirements and clients needs.
3. Work with a wide range of media and use graphic design software.
4. Think creatively and develop new design concepts, graphics and layouts.
5. Amend final designs to clients’ comments and gain full approval. Work as part of a team with copywriters, designers, stylists, executives etc.
Roles, Responsibilities and Experience:
- Cross-platform mobile app developer who has developed mobile applications and has strong experience with Ionic and Angular 7+.
- Experienced in the development and management of mobile applications, particularly hybrids (Android / iOS)
- Comprehensive experience in mobile application architecture planning
- Well qualified in mobile application design and optimization. The ideal candidate will be able to provide solutions to improve mobile app quality, understand emerging technologies, implement standards and best practices thereby able to enhance the existing stage of development and bring the mobile application, from a product standpoint, 'to the next level'
- Continuously discover, evaluate and implement new technologies as well as frameworks so as to maximize ongoing development efficiencies
- Accurately estimate development timelines and deliver per set schedule
- Solid knowledge of mobile app development practices, along with mobile testing tools and techniques
- Expertise in optimizing the mobile apps' performance
- Experienced in using Agile principles and methodologies
- A deep understanding of the mobile landscape and user behavior patterns is mandatory
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- Experience using web services (HTTP, REST, SOAP) using JSON.
- Knowledge of NodeJS and MongoDB will be an added advantage.
- Good knowledge of object-oriented design patterns and Multi-threading concepts
- Good knowledge of the SQLite database and the Google Play Services like Push Notifications
- Strong mobile UI design (multi-screen resolutions), coding, support and maintenance
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Mandatory Skills
- Have 8+ years of professional UX design experience.
- Partner with product, engineering, business, and brand teams to deliver experiences that delight our customers and drive business results.
- Manage, hire and grow the team of designers.
- Experienced and well versed in conducting different methods of research and usability testing
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