Manager - Cyber Resilience

With over 40 years of innovation, Quantum's end-to-end platform is uniquely equipped to orchestrate protect, and enrich data across its lifecycle, providing enhanced intelligence and actionable insights. Leading organizations in cloud services, entertainment, government, research, education, transportation, and enterprise IT trust Quantum to bring their data to life, because data makes life better, safer, and smarter. Quantum is listed on Nasdaq (QMCO) and the Russell 2000® Index. For more information visit www.quantum.com.

As a Software Engineer, you will collaborate with engineers and product managers on the development and maintenance of Quantum’s DXi-Series of disk-based backup appliance software. Quantum’s DXi series protects our customers data on premises, in the cloud, or in a hybrid environment.

You Are A Part Of:

DXi is a uniquely powerful solution within the Quantum portfolio, allowing customers to meet and exceed their backup needs with one of the fastest products on the market. You’ll work on a product that allows customers to reduce costs, maximize production, scale with ease, and positively impact the environment by reducing power and cooling requirements.

Job Responsibilities:

Responsibilities include, but are not limited to:

• Write code primarily for Linux systems, with programming languages including Python, C, C++, and Perl.

• Design and build differentiating feature sets that continue to expand product capabilities, both on premises and in the cloud.

• Work with development, test, service, and support engineers to develop tactical solutions for customer issues.

• May design and develop automated test suites.

• May maintain lab equipment.

Required Skills and/or Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field of study required.

• 5-10 years related industry experience required.

• 5+ years software development in C or C++ is required.

• 3-5 years’ experience working in a Linux environment is required.

• Experience in writing scripts: Perl, shell, bash, and/or other scripting tools is required.

• Experience with debugging tools such as GDB is required.

• Experience with source control and shared build environments is required.

Job Description: Full Stack Developer – Design Qandy

Who are we?

Design Qandy delivers personalised luxury interior design to India’s discerning homeowners and corporates. Led by highly admired luxury brand builders, internationally trained designers, world-class technology professionals and curated teams of turnkey project execution specialists. We seek perfection in design and are committed to bringing back trust and excitement in the design process.

Know more about us on designqandy.com and

https://instagram.com/designqandy?igshid=YmMyMTA2M2Y=

Our work culture?

We are a lean team of high performing go-getters, we take ownership in our roles and lead with knowledge. Debates and discussions are an important part of our culture and we encourage people to bring unique perspectives to their conversations. Most importantly,

we love solving problems.

Each day is inspiring and we encourage you to apply for this role and experience it for yourself.

What would you be required to do?

 Design and implementation of the overall web architecture

 “Pixel-perfect” implementation of our approved user interface

 Front End Development - Expertise in front-end technologies, including JavaScript,

CSS3 and HTML5 and third-party libraries such as React Js, jQuery

 Design and deployment of our database

 Ensuring the entire stack is designed and built for speed and scalability

 Design and construction of our REST API

 Integrating our front-end UI with the constructed API

 Design and implementation of continuous integration and deployment

 Designing Database - Expertise in databases like MySQL, Other database like MongoDB , PostgreSQL Will be plus.

 Ensuring cross-platform optimization for mobile phones.

 Overseeing and guiding the analysing, writing, building, and deployment of software.

What skills we are looking for?

 Writing HTML, CSS, and JavaScript. Being up on the latest practices is a must, e.g.,

HTML5, CSS3.

 A relevant back-end programming language experience

 Database design and management, including being up on the latest practices and

associated versions

 Server management and deployment for the relevant environment

 Familiarity with a relevant and globally supported framework—both front-end and

back-endlike React, Laravel.

 Thorough understanding of user experience and possibly even product strategy

 Experience implementing testing platforms and unit tests

Skills needed:

 Software developer with skill to develop front-end and back-end system in Web site development.

 The candidate number have hands on experience in handling and developing code in JavaScript, React, HTML, PHP, MySQL, APACHE & NGINX to develop web based applications.

 Knowledge of designing the user interface, developing servers and database designs & coding for mobile platforms would be added advantage.

 Work Experience: 3-6 Years

About Us

Our client is the ultimate secure platform to trade popular cryptocurrencies and earn an interest up to 17% p.a. on your crypto holdings. 

We offer  trading with the lowest fee in the market and offer the highest interest on your crypto assets to help compound your wealth, all on a single platform.

With our all-in-one trading and investment solutions, we empower users to navigate the crypto-verse.

Job Location: Bangalore

Role & Responsibilities

• 4+ years of recent hands-on coding and in-depth knowledge of building applications in the python framework.
• Have in-depth knowledge of development in Django framework, hands-on experience in working with WebSockets, deploying and managing applications in AWS.
• Have hands-on experience in working with storage, server, and client technologies
• Have testing, and debugging skills, and have experience in working with git, aws.
• Solid OOP and software design knowledge – you should know how to create software that’s extensible, reusable, and meets desired architectural objectives.
• Work with the product team to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution.
• Dive into difficult problems and successfully deliver results on schedule.
• Can take ownership of end to end system
• Firefight with the production issues
• Experience in a peak performance organization, preferably a tech startup

 Technical Support Representative (Internet Connectivity)

Under general supervision, in a 24/7 inbound call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, assisting with navigating around application menus and troubleshooting. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.

Duties and Tasks/Essential Functions:

• Deliver service and support to end-users using and operating automated call distribution phone software.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router, switch, Sip configuration;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, IPTV, VOIP, basic trouble shooting and more;
• Need to know only basic trouble shooting of Domestic routers, Mac ID and windows.
• Knowledge about DNS, Basic network trouble shooting
• Research required information using available resources;
• Follow standard processes and procedures;
• Offer alternative solutions where appropriate with the objective of retaining customers
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates.

 
Senior Technical Support Representative (Internet Connectivity)
For Level 1.2 Technicians:

• Diploma or Bachelor Degree, and Major is related to Computer science or Networking.
• Understanding the DSL Technology and familiar with Modem/Router connections.
• Ability to read/speak/write English fluent and no accent issue for communication.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to use the basic DOS Command for network trouble shooting.
• Ability to empathize and professionally troubleshoot and resolve customer’s issues.
• Fast learner and always willing to follow up the request from Management.
• Backgrounds of networking trouble shoot.
• Working experience of Networking/VOIP service/IPTV.
• Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and configuration.

• Technical Engineer/Senior Level Technician of Network system/popular VOIP System Such as: Avaya Phone System or Jadoo TV System support.
• Certificate of: CCNA or CCNP.

Skill and Knowledge Qualifications:

• Proper phone etiquette;
• Ability to speak and write clearly and accurately;
• Demonstrated proficiency in typing and grammar;
• Knowledge of customer service principles and practices;
• Effective listening skills and Multi-tasking capabilities;
• Willingness to co-operate with others and work to the greater good;
• Good communication skills in English  

               
Conditions:

• Position requires use of headset and the candidate’s needs to be open for voice process
• Should be flexible for rotational night shifts
• Working Days – 5
• Both Ways Cab Facility
• Need to be from the respective hiring zones to avail cab facility
• Internet: Minimum 50  mbps with feasibility of Ethernet Cable.
• System configuration: Minimum 4 GB RAM with intel core processor.
• Head Phone: USB head phone with MIC                  Power back up / inverter.

free Pick up and drop facility from the respective hiring zones

 Should be flexible for rotational night shifts

 Working Days- 5 days

 Shift Timings: 5:30pm to 2:30am, 10:30pm to 7:30am & 2:30am to 11:30am.

• Provide timely status updates and proactive communications on issues to the managers and clients
• Manage full SDLC including development queue and change requests and plan deployments
• Develop and maintain application updates and changes
• Develop new modules in application including interfaces and APIs
• Contribute to meet overall organization initiatives/objectives
• Have the ability and willingness to acquire in-depth understanding of domain and existing products (beyond software) to deliver enhancements/ fixes for customer requirements.
• Must be able to provide long-term commitment

Experience

• Expert with http://asp.net/" target="_blank">ASP.Net Web Forms, MVC, Web API, C#, http://vb.net/" target="_blank">VB.Net (at least 2-3 yrs)
• Expert with SQL Server 2008+ and writing queries
• Expertise with jQuery, Javascript
• Strong OOPs concepts
• Ability to meet objectives, goals and deadlines with minimal supervision
• Must be fluent in written and spoken English to interact with international clients
  Prefer immediate joining or short notice period. Please Apply Now.

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

• 5-7 years of relevant product design, development and testing experience
• Strong technical skills in java springboot/MVC frameworks, reactjS. API development, Cloud native solutions like lambda, azure functions is good to have.
• Database – primarily Mongo DB, Knowledge of postgres /MySQL is good to have
• DevOps - Knowledge of DevOps will be good to have
• API - Preferred experience with one of API gateway platform (Apigee, Mulesoft, Kong, WSO2)
• Good communication skills, with an ability to express and understand complex technical concepts.
• Strong analytical, problem-solving, and conceptual skills.
• Ability to work under pressure and meet tight deadlines.
• Experience of working with globally distributed teams.
• Innovative and Self learner for mentoring and problem resolutions.
• Ability to mentor and manage product teams

Responsibilities:

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Requirements:

• Bachelor's degree in computer science, information science, or similar.
• At least two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.