Manager - Cyber Resilience

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Job Description:

We are looking for a React JS or React Native Developer to join our team.

In this role, you will be entrusted with developing JavaScript applications using React.js or React Native.

Apply now for the role of a React.js or React Native Developer at Codebuddy, which is opening doors for skilled, energetic developers looking for MERN Stack Developer Jobs.

If you can help us design and create multiple layers of applications while working cross-functionally across different infrastructures. You would fit perfectly if you love problem-solving, design, and creating quality offerings.

Responsibilities:

• Developing existing programs by analyzing user requirements and identifying areas for modification by R&D followed by coding.
• Develop UI in HTML, CSS, and JS and integration with the backend using REST API.
• Translate storyboards and various use cases to create high-performing apps.
• Write, execute, and maintain clean, reusable, and scalable code.
• Integrate our various data storage solutions.
• Ensure responsiveness and boost the performance of our apps.
• Find and address the various bottlenecks and bug-fixes.
• Work on JavaScript/Typescript using React Native/React, Redux & Node.js.
• Help in code automatization.

What You Need To Apply(Technical Competency):

• Good knowledge of JavaScript, React, API.
• Knowledge of JavaScript Stack / Framework.
• Knowledge of Object-Oriented Programming
• Ability to document their code.
• Understanding accessibility and security compliance.
• Good knowledge of GIT
• Ability to multitask and work in a fast-paced environment.
• Self-motivated with the ability to work independently or jointly in a self-directed way.
• Demonstrated successful development of web or mobile-based applications
• Proven analytical and problem-solving capabilities
• Keen attention to detail
• Strong work ethic and desire to build industry-leading products
• Proactive instead of reactive
• Looking for ways to improve self and projects.

Interpersonal skills:

• Must be comfortable working in a team and independently when required.
• Must be disciplined, proactive and self-motivated.
• Needs to have problem-solving and analytical skills.

If you have it all in you, we are happy to have you with us!

Zoho One CRM Consultant

Entering Data

Setting up pages

Information

A Zoho One CRM consultant helps businesses implement and optimize Zoho CRM and other Zoho applications. They are experts in CRM systems and best practices, and can help streamline sales, marketing, and customer service processes. 

Required technical skills

• 3+ years of experience as a software developer using GoLang with > 3 years prior experience in an Object Orientated language
•  At least 1 year working experience on Linux operating system

Nice to have:

• Experience in the finance industry or knowledge of financial products/markets
• BA/BS in Computer Science or equivalent practical experience
• Java experience
• Experience with multi-tier application architecture and streaming systems
• Message streaming using Kafka
• Knowledge and experience adhering to software development life cycle best practices including test-driven development, unit testing discipline, agile development, and CI/CD strategies
• Working knowledge of building and deploying distributed systems      
• Experience with cloud technologies like Kubernetes, Docker, AKS

What you need to have:

Position: Graphic Designer (Full Time)

Location: New Delhi

Company Profile:

Mindler’s disruptive career assessment and counselling products are loved by thousands of users globally, and it is growing at a very fast pace. We are looking for assertive, energetic, and creative people to join our awesome team, including people from ISB, Harvard, IIT, and other top-tier institutes. With a unique and scalable model to address the unorganized career counselling sector, Mindler works on both the demand and supply side of the career guidance problem through its revolutionary products which include:

• Mindler’s Career Platform for Students: The platform aids career discovery, mapping & planning for students through state of the art career guidance tools including career assessments, college planners, entrance exam trackers, virtual internships, profile building, resume building, personalized mentoring, alumni tracking & scholarship discovery

• Mindler’s SAAS Platform for Institutions/ Career Coaches: The platform automates the process of career guidance for career experts & help educators add effectiveness while creating a comprehensive career guidance ecosystem in their institution

• Mindler’s International Certified Career Coach (ICCC) Program: The ICCC program is a multi-level global credentialing programs for educators; jointly delivered along with world’s leading career coach credentialing bodies - NCDA (USA) and CDA (USA)

Job Profile:

A Graphic Designer is a critical part of our mission to promote our brand as fresh, innovative and trustworthy. This vital position requires a creative and innovative thinker to create and support our visual brand identity across various channels. As a Graphic Designer at Mindler, you will be working closely with the marketing team to conceptualise and design new graphics, marketing collaterals, blog visuals, infographics and social media posts.

You Should Have: 

• 2-6 years of relevant experience
• Excellent command over design software, especially Adobe Illustrator and Adobe Photoshop
• Exceptional creativity and design skills
• Strong attention to detail
• A desire to innovate, ideate and come up with out-of-the-box ideas
• Experience with UI/UX is a plus

Expected Skills :-

• Knowledge/Application of data structures and algorithms.-
• Problem-solving attitude : This means when you face a problem (not necessarily technical), your natural reaction is "How can I solve it best" rather than "How can I get out of it/avoid it/overlook it"-
• Working knowledge in Java(SpringFramework) is a must.
• Working knowledge in ReactJs is a plus.- Working knowledge in Python, MongoDB is a plus.
• The founding team has extensive experience in launching and scaling up fintech products & New business verticals. The founders have rich leadership experience across Consulting, fintech and payment companies