Mainframe developer

BD Software Distribution Pvt. Ltd. is a leading Value Added Distributor (VAD) in the Indian market, offering industry-leading consumer, SMB, and Enterprise-level solutions. We are the Country Partner for top brands in the cybersecurity industry, including Bitdefender. With a strong partner network and technical expertise, we provide comprehensive protection against malware and cyber threats to government organizations, businesses, and consumers. With over 750,000 users in India, we are committed to helping achieve cyber peace.

Job Overview

We are seeking a Renewal Specialist to join our team at BD Software Distribution Pvt. Ltd. This role involves managing the renewal process for our software solutions and ensuring customer satisfaction. The ideal candidate should have 1 to 3 years of experience in a similar role, strong communication skills, and a customer-centric approach. This is a full-time position based in Navi Mumbai, Maharashtra, India.

Qualifications and Skills

1 to 3 years of experience in a Renewal Specialist or similar role

Strong understanding of software solutions and the renewal process

Excellent communication and interpersonal skills

Customer-centric approach with a focus on delivering high-quality service

Ability to build and maintain relationships with customers

Strong problem-solving and negotiation skills

Ability to work collaboratively in a cross-functional team environment

Proficiency in CRM software and MS Office

Attention to detail and strong organizational skills

Roles and Responsibilities

Manage the renewal process for software solutions, ensuring timely renewals and customer satisfaction

Develop and maintain strong relationships with customers, understanding their needs and addressing any inquiries or issues

Provide product knowledge and recommendations to customers, ensuring they are maximizing the value of our solutions

Collaborate with internal teams, including Sales and Support, to achieve renewal targets and resolve customer concerns

Track and monitor customer accounts, identifying opportunities for upselling and cross-selling

Prepare and present reports on renewal activities, highlighting trends, challenges, and opportunities

Stay up-to-date with industry trends and competitive landscape to contribute to product enhancements and market positioning

Maintain accurate and updated customer information in the CRM system

• Strong C/C++ programming hands on experience
• Should have work experience on firmware development with strong Linux internals.
• Very good development, design and debugging experience on embedded firmware.
• Added advantage to have experience on Systems management/Out of Band/BMC domain experience
• Good to have automation experience using Python or shell scripting  
• Excellent communication and problem solving skills  
• Experience on tools like JIRA, Yocto, Visual studio, etc.

Hands-on experience in Autosar methodologies and workflows.

• Sound understanding of embedded SW development using C on 32/64 bit microcontrollers.

• Experience in at least one of microcontroller architectures: Renesas RH family, Tricore or PowerPC architecture.

• Automotive Product Development Process knowledge (ASpice, ISO26262)

• Experience in one or more of Autosar BSW Modules stacks.

• Autosar based SWcs development in any domain of cluster, ADAS and IVI system.

• Com stack (FlexRay, CAN, LIN, Ethernet) / Memory Stack/ Diagnostic stack/ OS, Wdg, other services.

• Working knowledge on AUTOSAR ECU software architecture

• Understand the various features provided by AUTOSAR BSW modules and configure BSW modules in Davinci Configurator or similar tools

• Understand the AUTOSAR application (SW-C) configuration and the interaction of AUTOSAR applications (SW-C) with the underlying BSW modules

• Understand the functionality of RTE, mapping of application entities with BSW module parameters, OS scheduling concepts, ECU and BSW module state changes

• Understand the AUTOSAR methodology (ECU extract contents, import of ECU extract into configuration tool)

Understand the flow of the AUTOSAR software from application till the underlying driver.

• Masters certification in CT-P101, P102, P103
• Masters certification in Cramer control, Extron, AMX
• In-depth knowledge of BiAmp, Boss, Crestron and BSS Programming
• In-depth knowledge of VC Integration
• Understanding of AMX/CRESTRON programming cause/effect impact on overall audiovisual systems.
• Extensive knowledge of RS232/422/485 and IP-based control protocol products.
• Ability to manage multiple priorities with flexibility in a fast-paced environment.
• Strong customer service orientation, excellent interpersonal, verbal and written communication skills.
• Must be able to work cooperatively with others in a team-oriented environment.
• 8+ years of programming experience in AMX/CRESTRON control system source code and touch panel interface with deep working knowledge of Biamp, Lutron, Extrom, Plasmas and Projectors, AMX/Crestron, and others.
• CTS and other industry certifications will be an add-on.

Job Description

Embedded Software/Firmware Design and Development on OS/Non-OS based platform

Necessary system architecture development and implementation

Device, sensor and gateway selection and integration based on industry use case.

Development on Image Analytics and Cloud/Platform integration

Development or integration of Cloud/Platform communication protocol

Technical Documentation and Testing of the developed system

Desired Skills, Knowledge& Experience

B. Tech/M. Tech/MCA with 8-10 years of industry experience

Strong programming skills in C/C++ and Python development in Linux

Experience in device or sensor communication interfaces (wired/wireless, short range/long range).

Experience of microcontroller and microprocessor.

Knowledge of IoT gateway firmware development, container, and OS hardening.

Experience in device communication protocol, Edge computing and processing

Competent in application development for Image processing, transmission, and storage

Good understanding and of programming primitives, data structures, multi-threading and memory management techniques

Strong command over complex sensor and hardware control logic to work seamlessly with edge devices or gateway

Proactive and Self motivated

Strong verbal and written communication skill

• Bachelor’s degree in Electrical or Electronics Engineering with 1-3 years of relevant experience.
• Highly experienced in Embedded C, C++ coding as per MISRA standards
• Experience in firmware programming for 8 bit, 16 bit and 32 bit controllers.
• Knowledgeable in Linker Scripts, Make files & firmware debugging using JTAG or on the UART console. 
• Experienced in Communication peripherals like SPI, UART, I2C, CAN, etc.
•  

• Ideation, designing, prototyping, and developing as per product requirements.

• Expertise in system architecture and design for Embedded software systems.
• Develop modular Embedded Code to port into different projects.
• Experience on Real Time Systems and Scheduling mechanisms
• Development experience in "middleware" / “application” / Low layer.
• Experience with developing embedded code for networking technologies like TCP/IP and UDP would be a plus.
• Document state machine diagrams, flow charts to understand the system architecture
• Working closely with Design teams to understand Hardware Implementation.
• Develop Test methods, in some cases automated test cases to test the firmware code and support hardware engineers.
• Use Debuggers, oscilloscopes, power supplies, and other necessary electrical tools to debug the code for problem-solving.
• Excellent reading skills for complete understanding of technical documents such as Processor Architecture Specifications and MCU hardware manuals, schematics etc.
• Ability to generate ideas in response to complex issues and execute on solutions.
• Python programming is a big plus.

What you need to have:

ROLES AND RESPONSIBILITIES:
• Articulate complex problems, communicate viable architecture and design approach in a clear and concise manner.
• Thrive in a collaborative team environment and work with ambiguous product requirements.
• Evaluate opensource technologies, development stack and strive for new learning, continued growth by applying industry best practices and processes.
• Provide thought leadership in cloud based VoIP(Voice/WebRTC) services and bring your passion for technology to motivate and inspire on a day to day basis.

SKILLS REQUIRED
• 4+ years experience in building highly available, fault tolerant and scalable real-time communications(Voice and WebRTC) systems in the cloud (AWS preferred).
• Demonstrated history of building complex, high-performance applications in C/C++.
• Proven expertise in network and system performance optimizations(including kernel, containers and virtualization technologies).
• Proficiency in telecom protocols (SIP, SDP and RTP/RTCP) and internet protocols(IPv4/IPv6, TCP and UDP) is desirable.
• Deep understanding of all aspects of WebRTC from audio codecs, to networking (ICE, STUN, TURN) up to server side components needed to deploy the technology at scale (SFU, MCU, Relays) and network security(TLS, SRTP).Strong analytical, problem solving and troubleshooting skills.
• Programming experience with Python, Golang and Lua will be a plus.
• Prior experience working with Asterisk, FreeSWITCH, RTPEngine, Kamailio, or OpenSIPs will be a plus.