Mainframe developer

Request for Proposal (RFP): AI Receptionist for Helvetica Incoming Broker Calls

Company Overview

Helvetica Group is a direct commercial real estate lender and investment bank, specializing in providing alternative financing solutions for complex real estate transactions. We focus on fast, innovative, and common-sense underwriting to serve brokers, investors, and borrowers nationwide.

Website: helveticagroup.com

Project Overview

We are seeking an experienced AI Engineer to design and implement an AI Receptionist using Retell AI and Make (formerly Integromat). This AI Receptionist will handle incoming broker calls, collect loan request details, integrate with Salesforce, and automate follow-up communications.

Scope of Work

The solution should:

1. Receive Incoming Calls

• Integrate with our phone system and Retell AI to answer broker calls professionally.
• Detect caller intent and initiate a structured loan intake conversation.

1. Prompt Loan Request Details

• Use natural language conversation to gather key loan scenario data:
• Borrower and broker information
• Property type, location, value
• Loan amount requested, purpose, and timeline
• Any special circumstances (e.g., foreclosure bailout, BK buyout, etc.)

1. Data Handling & Automation

• Send collected call details to Salesforce as a new Lead.
• Email a summary of the loan request to our broker group.
• Send an automated confirmation email to the caller.
• Send an SMS confirmation text to the caller with a thank-you and next steps.

1. Integration Requirements

• Use Retell AI for call handling and voice interactions.
• Use Make for workflow automation (Salesforce, email, SMS).
• Ensure all data flows securely and complies with applicable regulations.

Deliverables

• Fully functional AI Receptionist integrated with our systems
• Retell AI call flow design and scripts tailored to Helvetica's lending guidelines
• Make (Integromat) scenarios for:
• Salesforce lead creation
• Email notifications (internal and external)
• SMS confirmation to caller
• Documentation for setup, maintenance, and future scaling
• Optional: Dashboard for call analytics and performance monitoring

Skills Required

• Experience with Retell AI (or similar conversational AI voice platforms)
• Expertise in Make (Integromat) or similar workflow automation tools
• Strong knowledge of Salesforce API integrations
• Experience with Twilio or other SMS/email APIs is a plus
• Understanding of secure data handling and compliance (preferred)

Proposal Requirements

Please include in your proposal:

• Relevant experience with Retell AI, Make, and Salesforce integrations
• Portfolio of similar AI automation projects (voice + CRM)
• Estimated timeline for project completion
• Proposed budget and pricing structure
• Any additional recommendations to enhance this solution

Timeline

• Proposal Submission Deadline: [Insert Date]
• Project Kickoff: [Insert Date]
• Expected Completion: Within 4-6 weeks from kickoff

Budget

We are open to proposals with fixed price or hourly rates. Please provide a clear breakdown of your pricing.

How to Apply

Submit your proposal directly through Upwork, including all requested details.

Would you also like me to include:

• Sample call flow conversation script (to attract engineers who understand the flow)?
• Technical architecture diagram (for clarity on integrations)?
• I can draft both to include in your posting. Shall I proceed?

Roles and Responsibilities:

• Strong experience with programming microcontrollers like Arduino, ESP32, and ESP8266.
• Experience with Embedded C/C++.
• Experience with Raspberry Pi, Python, and OpenCV.
• Experience with Low power Devices would be preferred
• Knowledge about communication protocols (UART, I2C, etc.)
• Experience with Wi-Fi, LoRa, GSM, M2M, SImcom, and Quactel Modules.
• Experience with 3d modeling (preferred).
• Experience with 3d printers (preferred).
• Experience with Hardware design and knowledge of basic electronics.
• Experience with   Software will be preferred.ss

Detailed Job role (daily basis) done by the IOT developer.

·       Design hardware that meets the needs of the application.

·       Support for current hardware, testing, and bug-fixing.

·       Create, maintain, and document microcontroller code.

·       prototyping, testing, and soldering

·       Making 3D/CAD models for PCBs.

Job Title:

Telephony Engineer

Job Description:

- Support the operations team with debugging issues related to the telephony platform

- Identify issues with calls using monitoring and analysis tools such as VoIPMOnitor

- Write scripts to automate tasks, monitor the services and functionalities

- Contribute to the improvement of the system by providing ideas

- Help with capacity planning

- Perform the scheduled maintenance activities

- Modify the existing code to accommodate new features

Experience Range:

3- 6 years

Educational Qualifications:

Any graduation,

Job Responsibilities:

  • Knowledge of open source technologies, VoIP, SIP, WebRTC etc.

  • Shell scripting.

  • Experience in Asterisk and Kamailio or OpenSIPS.

  • C/C++ or JS programming with Linux.

  • 5-8 years experience.

  • Good communication skills.

  • Willingness to work in the night, whenever required, for handling support related issues.

Skills Required:

ViOP, OpenSIPS, SIP, Shell Scripting, Asterisk, kamailio, C++, Linux, Development,

Responsibilities:

·        Collaborate with cross-functional teams, including hardware engineers, system architects, and product managers, to define software requirements and specifications for embedded systems.

·        Design and develop efficient, reliable, and scalable embedded software solutions that meet the defined requirements.

·        Write, test, and debug code in programming languages commonly used for embedded systems, such as C, C++, and assembly language.

·        Interface with hardware components, such as sensors, actuators, microcontrollers, and communication interfaces (UART, SPI, I2C,CAN etc.).

·        Develop and implement device drivers, firmware, and low-level software to control hardware peripherals.

·        Participate in code reviews to ensure code quality, maintainability, and adherence to coding standards.

·        Perform unit testing, integration testing, and system testing of the embedded software.

·        Analyse and optimize system performance, memory usage, and power consumption.

·        Collaborate with the quality assurance team to identify and resolve software defects.

·        Stay up-to-date with industry trends, tools, and technologies related to embedded systems and software development.

·        Document software design, code, and test procedures for internal and external use.

·        Provide technical support to other teams during product integration, testing, and deployment.

Qualifications:

·        Bachelor's or Master's degree in Computer Engineering, Electrical Engineering, or a related field.

·        Proven experience in embedded software development, including designing, coding, testing, and debugging.

·        Proficiency in programming languages such as C and C++.

·        Familiarity with Embedded C, 32-bit microcontroller,16-bit microcontroller hardware interfaces.

·        Knowledge of real-time operating systems (RTOS) and multi-threaded programming.

·        Strong problem-solving skills and ability to troubleshoot complex hardware-software interactions.

·        Excellent communication skills and the ability to work effectively in a team.

·        Familiarity with communication protocols (UART, SPI, I2C, CAN, Ethernet) is desirable.

·        Knowledge of security considerations in embedded systems is an advantage.

Location: Chennai

StartUp engaged in inventing and innovating Smart Energy Meters and related Technologies (OEM) requires Embedded Engineers. Following re-innovation principle and Technology First direction, we design Technologies to deliver our Vision of the highest Quality Products and Technologies. The candidate's responsibilities include IoT (COSEM/DLMS), technology integration. Required skills include Embedded C and C++ and knowledge of Electrical and Electronics.

We are looking for passionate, talented and super-smart engineers to join our product development team. If you are someone who innovates, loves solving hard problems, and enjoys end-to-end product development, then this job is for you! You will be working with some of the best developers in the industry in a self-organising, agile environment where talent is valued over job title or years of experience.

Responsibilities:

• You will be involved in end-to-end development of VIMANA technology, adhering to our development practices and expected quality standards.
• You will be building machine/controller specific applications that run on machine tools and stream the machine stats.
• You will be part of a highly collaborative Agile team which passionately follows SAFe Agile practices, including pair-programming, PR reviews, TDD, and Continuous Integration/Delivery (CI/CD).
• You will be part of a DevOps culture where you will get to work with production systems, including operations, deployment, and maintenance.
• You will have an opportunity to continuously grow and build your capabilities, learning new technologies, languages, and platforms.

Requirements:

• Undergraduate degree in Computer Science or a related field, or equivalent practical experience.
• 3+ years of product development experience.
• Proficiency in C, C++, Multi-Thread application development, STL, Boost and TCP/IP programming.
• Optionally should have some basic knowledge on C#, Python and Wireshark.
• Deep knowledge in Data Structures and Algorithms, using various debuggers (Local/Remote).

Additional Skills:

• Experience in working with Agile software methodologies (XP, Scrum, Kanban), TDD and Continuous Integration (CI/CD).
• Experience using no-SQL databases like MongoDB or Elasticsearch.
• Prior experience with container orchestrators like Kubernetes is a plus.

• We recognize that our dedicated team members make us successful and we offer competitive salaries.
• We are a workplace that values work-life balance, provides flexible working hours, and full time remote work options.
• You will be part of a team that is highly motivated to learn and work on cutting edge technologies, tools, and development practices.
• Bon Appetit! Enjoy catered breakfasts, lunches and free snacks!