Lead UX Designer

Core Responsibilities:

• The MLE will design, build, test, and deploy scalable machine learning systems, optimizing model accuracy and efficiency
• Model Development: Algorithms and architectures span traditional statistical methods to deep learning along with employing LLMs in modern frameworks.
• Data Preparation: Prepare, cleanse, and transform data for model training and evaluation.
• Algorithm Implementation: Implement and optimize machine learning algorithms and statistical models.
• System Integration: Integrate models into existing systems and workflows.
• Model Deployment: Deploy models to production environments and monitor performance.
• Collaboration: Work closely with data scientists, software engineers, and other stakeholders.
• Continuous Improvement: Identify areas for improvement in model performance and systems.

Skills:

• Programming and Software Engineering: Knowledge of software engineering best practices (version control, testing, CI/CD).
• Data Engineering: Ability to handle data pipelines, data cleaning, and feature engineering. Proficiency in SQL for data manipulation + Kafka, Chaossearch logs, etc for troubleshooting; Other tech touch points are ScyllaDB (like BigTable), OpenSearch, Neo4J graph
• Model Deployment and Monitoring: MLOps Experience in deploying ML models to production environments.
• Knowledge of model monitoring and performance evaluation.

Required experience:

• Amazon SageMaker: Deep understanding of SageMaker's capabilities for building, training, and deploying ML models; understanding of the Sagemaker pipeline with ability to analyze gaps and recommend/implement improvements
• AWS Cloud Infrastructure: Familiarity with S3, EC2, Lambda and using these services in ML workflows
• AWS data: Redshift, Glue
• Containerization and Orchestration: Understanding of Docker and Kubernetes, and their implementation within AWS (EKS, ECS)

Skills: Aws, Aws Cloud, Amazon Redshift, Eks

Must-Haves

Machine Learning +Aws+ (EKS OR ECS OR Kubernetes) + (Redshift AND Glue) + Sagemaker

Notice period - 0 to 15days only

Hybrid work mode- 3 days office, 2 days at home

As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.

Key Responsibilities

Call Handling & Query Management

• Answer inbound calls on the dedicated support line with professionalism.

• Log and document customer/system queries accurately.

• Maintain structured records for tracking and reporting.

Basic System Support

• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.

• Guide the users through basic troubleshooting steps.

• Escalate unresolved or technical issues to the internal team.

Collaboration & Escalation

• Work closely with the internal support team to ensure timely resolutions.

• Communicate escalated issues with complete details for faster problem-solving.

• Follow up to ensure query closure and customer satisfaction.

Documentation & Reporting

• Maintain logs of queries and call outcomes for reference.

• Prepare simple reports on recurring issues and support trends.

• Share daily, weekly and monthly updates with the internal team.

Professional Communication

• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.

• Represent SmartWinnr’s brand values in every interaction.

Who we are looking for:
- We are looking for an experienced Fullstack Web Application developer.
- You have gained around 5+ years of experience in the implementation of professional web applications using MVC frameworks.
- You are good at and follow strict OO design principles. OOP (Object Oriented Programming).

You will need a high proficiency and experience of:
- PHP based frameworks and other Open Source Technologies.
- MySQL
- REST API / JSON
- GIT
- HTML5/CSS3/JS
- Bootstrap
- Linux
- Laravel / NuxtJS
- Vue.js / React
- Memcached / Redis
- Adhere to Clean Code: SOLID principles and follow TDD
- Design Patterns like Repository pattern.
- PHPUnit
- SSO
- WebRTC
- Socket.IO

About You:
- Proud of the work you do and always being the best you possibly can
- Self-motivated and work well without supervision
- Committed to meeting deadlines
- Security conscious
- Since there is often a need to engage directly with the US Team, it is essential that you are confident and articulative.
- Able to work directly with customers at different stages of the project life cycle
- Must be willing and able to work flexible hours to accommodate client schedules

- Able to work directly with customers at different stages of the project life cycle
- Must be willing and able to work flexible hours to accommodate client schedules

Perks and Benefits:

- Work from Home or your favorite Destination

Preference:

- Candidates closer to Pune are preferred.

Job Overview:

You will work in engineering and development teams to integrate and develop cloud solutions and virtualized deployment of software as a service product. This will require understanding the software system architecture function as well as performance and security requirements. The DevOps Engineer is also expected to have expertise in available cloud solutions and services, administration of virtual machine clusters, performance tuning and configuration of cloud computing resources, the configuration of security, scripting and automation of monitoring functions. This position requires the deployment and management of multiple virtual clusters and working with compliance organizations to support security audits. The design and selection of cloud computing solutions that are reliable, robust, extensible, and easy to migrate are also important.

Experience:

• Experience working on billing and budgets for a GCP project - MUST
• Experience working on optimizations on GCP based on vendor recommendations - NICE TO HAVE
• Experience in implementing the recommendations on GCP
• Architect Certifications on GCP - MUST
• Excellent communication skills (both verbal & written) - MUST
• Excellent documentation skills on processes and steps and instructions- MUST
• At least 2 years of experience on GCP.

Basic Qualifications:

• Bachelor’s/Master’s Degree in Engineering OR Equivalent.
• Extensive scripting or programming experience (Shell Script, Python).
• Extensive experience working with CI/CD (e.g. Jenkins).
• Extensive experience working with GCP, Azure, or Cloud Foundry.
• Experience working with databases (PostgreSQL, elastic search).
• Must have 2 years of minimum experience with GCP certification.

Benefits :

• Competitive salary.
• Work from anywhere.
• Learning and gaining experience rapidly.
• Reimbursement for basic working set up at home.
• Insurance (including top-up insurance for COVID).

Location :

Remote - work from anywhere.

Ideal joining preferences:
Immediate or 15 days

Requirements:

1.3+ years of strong programming experience with .Net Framework and .Net Core based software applications. (.NET,.NET Core, C#, ASP.Net, JavaScript framworks, Web API, MS SQL Server, Cosmos DB, Docker, Azure Cloud)

2. Strong knowledge of Microservices based Architecture, Design Patterns and Principles.(Optional) / Hands on experience on React Js /Redux (Optional)

3. Prior experience in handling application with larger volumes of data .

4. 3+ years of experience of designing high-performance enterprise software application.

5. Works with application development team to solve technical challenges with industry best practices.

6. Addresses and resolves complex technical issues with internal/external customers.

7. Design software systems with various Microsoft technologies and ensure compliance to all architecture requirements.

8. Review infrastructure for any issues and recommend solutions.

9. Very important to be good communicator and updates management team with the weekly/monthly status.

10. Analyzes enterprise system performance. Develops and implements system performance improvements.

11. Participates in development activities including code reviews, as well as coding and testing of new enhancements.

• Determine the appropriate approach for new software assignments
• Provide solutions to overcome complex problems using the latest technologies
• Developing high-quality and detailed designs, Identify, prioritize and execute tasks in the software development life cycle
• Proactively communicate with the client to get things done within the deadline.
• Develop tools and applications by producing clean, efficient code.
• Automate tasks through appropriate tools and scripting
• Provide high-level maintenance and update of an existing applications to improve functionality and process flow
• Oversee the maintenance of technical documentation of applications as architecture, code, and procedures

• 3+ Experience with RPA software (UiPath) (ONLY/MANDATORY)
• Experience in programming .NET (C# or VB), Java + Node.JS-based programming
• UiPath RPA Implementations and Working Knowledge: Studio, BOTs, Orchestrators, RE Framework and Three E2E Implementations as a Core RPA Developer.
• Skill with scripting languages such as VBA/VBS, Python, NodeJS and JavaScript
• Proficiency with Microsoft Power Platform, SQL and NoSQL database experiences
• Orchestrator configuration and component usage knowledge
• hands on experience of orchestrator queue and load distribution
• Proficiency with JIRA, Jenkins, Github, Artifactory and CI/CD development
• Excellent analytical and problem-solving skills, including business process expertise
• Experience developing design documents for automation processes

1. Good experience in react components, hooks and state.
2. Experiences in the implementation of responsive web layouts
3. Ability to discuss and explain design options.
4. Good experience with HTML5 & CSS3, Bootstrap Good understanding of JavaScript.
5. JavaScript libraries and CSS frameworks are preferred.

C# Developer @ Pune

Primary Skills : C#.Net, Microservices or JavaScript Framework

Requiements:
Required Knowledge/Skills, Education, and Experience
· Bachelor’s degree in Computer Science
· 3+ years professional experience in software development building production software systems
· Solid Computer Science fundamentals in object-oriented design, data structures, algorithms, and problem solving
· Proficiency in a modern programming language, preferably in C#
· Knowledge of Web based technologies or JavaScript frameworks
· Ability to work well with a team in a fast paced, dynamic, agile development environment
· Excellent written and verbal communication skills
Preferred Knowledge/Skills, Education, and Experience
· Knowledge of professional software engineering best practices
· Knowledge of Cloud Platforms (AWS, Azure, Google)
· Strong time management skills and the ability to be self-directed
· Experience with service-oriented architecture and web application/services development
· Experience with Object Oriented modern JavaScript Frameworks (Angular JS, Ember JS, Dojo, etc.)
· Experience with UI/UX design for complex workflows and/or for technical end users / domain experts
· Experience building complex, scalable, high-performance software systems that have been successfully delivered to customers
· Active on Github or StackOverflow
· Comfortable with the Linux command line and Git
· Sharp analytical abilities and proven design skills
· Experience with distributed computing and enterprise-wide systems
· Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy
· Experience leading and mentoring junior software engineers, and make them more effective, product software engineers
· Understanding of microservice development and best practices
Job Description:
Responsibilities
The person in this role will be developing software in the Innovation and Research team. The software development activity could be prototype code, researching an emerging technology, developing applications and microservices, testing harnesses, DevOps pipeline steps, and cloud development technology. The person in this role will be on an Agile Scrum team, and will participate a daily scrum meeting, updating story tasks, and providing daily updates to the team.
Additional responsibilities include:
· Documenting design, testing, or story details for a proposed implementation of a software feature or service
· Reporting out research findings to the broader team or organization
· Implementing software ideas
· Writing stories for software implementations
· Writing test code for validating software implementations
· Developing DevOps pipeline steps and/or DevOps tooling
· Agile Scrum activities (daily scrum, updating stories and tasks, sprint reviews)
· Research into a new software technology

Must Have:

1. Strong proficiency with .Net Core API development
2. Experience with caching approaches for API
3. Hands on with SQL Server and its variation among popular databases
4. Well versed with stored procedures, query plans, altering the indexes, and troubleshooting the performance holdups
5. Skilled at performance optimization of .NET APIs
6. Experience & Knowledge on Open API specification & swagger documentation
7. Experience in building Cloud Native Applications
8. Experience in Microservices architecture
9. Has worked on the deployment of applications using Docker
10. Has Knowledge of Kubernetes
11. Has Experience with Cache systems like Redis.

Nice to Have:

1. Familiar with .NET design patterns
2. Performance tuning of SQL Stored Procedures

Note: We looking for immediate joiners. We expect the offered candidate should join within 15 days. Buyout reimbursement is available for 30 to 60 days notice period applicants who can ready join within 15 days.