Lead Generation Consultant

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

WE ARE HIRING FOR SENIOR AR CALLER

Min. 1 year to 5 years of experience

Required skills:

Expertise in physician Billing

Strong in Denial Management

Good communication

Notice Period: Immediate joiners or candidates with a maximum 7 day notice period are highly preferred

Shift: Night shift & Day Shift

Location: Bangalore

Designation: Business Development Manager/ Sr. Business Development Manager- IT Service Sales  

Coddle Technologies Pvt Ltd  

 Experience: 5 - 10 years  

 Salary: As per the Market Standards  

 Location: Bangalore/Bengaluru  

Job Description:  

Able to converse clearly and concisely over the phone.  

Proactive, dedicated and self-motivated attitude.  

Appears confident and assertive, but not aggressive in all internal/external dealings.  

Ability to work on own initiative.  

Should be target oriented and should be able to meet the targets well in time.  

Clear demonstration of an interest in Digital Internet technologies.  

Should be able to manage a team and deliver results.  

Do telephonic with prospects and customers and work on closures.  

Would be responsible for managing end to end sales and achieve targets / Quotas.  

Responsible for providing technical inputs to the sales team, both printed and electronic promotional material, product training, and relevant clinical papers.  

Required Candidate profile:  

Must have experience of Marketing / Business development or Client generation in Web, Mobile application using PHP, React Native from international market.  

Responsible for Research & Generating Quality Leads for Web, Mobile development by Outbound calls, Emails, creating required documents.  

Follow-up with Generated Leads.  

You will be responsible for identifying opportunities, evaluating its fit with the company vision, negotiating and closing deals.  

Achieve the assigned Sales target by Acquisition, Retention & Renewal.  

An input into the sales strategy - You will constantly keep upgrading your business development techniques.  

Candidate with Excellent Communication, Presentable Personality.  

Experience of forecasting, budgeting expenses and ensuring sales achievement.  

Experience in handling a team of 4+ members.  

Role:  Sales/Business Development Manager  

Industry Type:  IT Services & Consulting  

Functional Area: Sales, Retail, Business Development  

Education  

UG: Any Graduate - Any Specialization  

Key Skills  

Sales Strategy, Marketing, Business Development Management , Sales Achievement , Target Achievement , Product Training, Web Technologies , React Native, Mobile Development, Outbound Calling, Web and Mobility Service Sales  

URGENT HIRING FOR VOICE PROCESS FOR PERMANENT WORK FROM HOME.

We have come up with the great opportunity for Startek.

Roles and Responsibilities

• Listen to customer's concerns, issues and question,.

• Maintain a positive attitude and calmly respond to customer's complaints.

• Prepare customer reports by gathering data collected during customer interactions.

• Resolve customer's concerns and answer customer's questions to your best ability.

• Refer issues and questions to managers if necessary.

• Attract potential customers by answering product and service questions and suggesting information about other products and services.

• Ensure customer satisfaction and provide professional support.

Desired Candidate Profile

• Only experienced candidate can apply

• Only Graduate candidate can apply.

• Minimum 6 months of experienced candidate can apply.

• Must be flexible with rotational shifts and week off no planned.

• Meeting with project managers to determine CRM needs.
• Developing customized solutions within the Salesforce platform.
• Designing, coding, and implementing Salesforce applications.
• Creating timelines and development goals.
• Testing the stability and functionality of the application.
• Troubleshooting and fixing bugs.
• Maintaining the security and integrity of the application software.
• Bachelor’s degree in computer science or any other field.
• Previous work experience with application and development.
• Experience developing customer-facing interfaces.
• Advanced knowledge of Salesforce CRM platforms.
• Proficient in salesforce admin/development, MYSQL, Apex, JavaScript, Native, and Visual Force, LWC.
• Should have 3+ years of experience in salesforce.
• Good communication skills.
• Ability to problem solve high-level software and application issues.
• Ability to project manage.