Lead Generation Consultant

ROLES AND RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 2-5 years of experience on the internet/technology industry (mandatory)
• B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

• Strong B2B Sales / UX/UI/Tech solutions Consulting Sales Profile
• Mandatory (Experience 1): Must have 2+ YOE in B2B Tech solutions Sales, with a focus on selling UX/UI services or digital transformation consulting solutions
• Mandatory (Experience 2): Must have direct experience in hunting new leads, fixing meetings, and closing deals with CXO-level stakeholders
• Mandatory (Experience 3): Must have strong consultative selling experience — including handling proposals, pricing, RFPs, and end-to-end sales cycles
• Mandatory (Core Skills 1): Should be confident in outreach via LinkedIn and email
• Mandatory (Core Skills 2): Familiarity with CRM tools (Zoho CRM – added advantage), pipeline management, and reporting
• Mandatory (Company): UX/UI Design Studios OR Software Tech Service companies
• Mandatory (Exclusion): Do not consider candidates from EdTech, hardware sales, SaaS sales

Preferred

• Preferred (Domain): Knowledge of BFSI/Fintech

Preferred Companies

Target Comapnies: UI/UX & Design-Focused Agencies - (Lollypop Design Studio, Yellow Slice, Think Design, 3 Minds Digital, TECHVED Consulting, The Minimalist, Growth Hackers Digital, The Glitch, DesignCoz, F1 Studioz, HumanX, ProCreator, Octet Design Studio, Ungrammary, Onething Design, Iqonic Design, Dipa Inhouse.)

Software Development & Tech Service Startups - (Unico Connect, Robosoft Technologies, Binmile, EvolutionCo, Nimap Infotech, Route Mobile, Matrix Bricks, Probey Services, GwayERP, Miracuves, Avigma Tech, Dcyber TechLab Pvt Ltd, THINKBAR, AdvertSneak Technologies, Viaante, AMELA Technology, Terralogic Solutions Inc, Acumen Cognitive Engineering, Ambab Infotech.)

Large IT Consulting & Enterprise Service Companies - (Tata Consultancy Services (TCS), Infosys, LTIMindtree, Mastek, Onward Technologies, eClerx, Hexaware, Tata Teleservices)

This Role is ,perfect for someone looking to further their experience in web application and software development. to help maintain and improve our platform. Proficiency in Backend Development Someone with previous experience in ROR

1.Design and build reusable and efficient ruby code

2. Architect and install new infrastructure

3. Plan and implement new features

4. Integrate data sources and databases into one system

About us:

Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.

Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.

Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!

What will you do?

• Discover as well as connect, pitch, and onboard e-learning content creators in the universe
• Own the end to end sales cycle
• Lead initiatives to help the customers understand and imagine the possibilities and potential that our platform provides them
• Show proficiency in conducting live demos and in resolving any technical queries that the customers might have
• Spearhead efforts aimed at mentoring peers, defining our culture, and helping to build a fast-growing team

You should apply, if you

• Bring your A-game: Have a strong business acumen, strong analytical aptitude and a problem-solving attitude
• Are a Mr/Ms. 360: Are multi-tasker, critical thinker, and a tactical executioner
• Bring veteran experience: Have worked with different teams and stakeholders and built strong customer relations. Preferably in high growth start-ups, for a year or longer
• Are a social butterfly: Have excellent communication and interpersonal skills
• Have the fluency we need: The Kannada language is your strong suit.

Early joiners preferred!

Being a Part of the Clan!

At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!

It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ✊🏼❤️

Are you a go-getter with the chops to nail what you do? Then this is the place for you.

• Building a whole IT network or setting up a PC and access permissions for a new hire, providing technical support the organization’s day-to-day operations. This process involves both hardware and software setup.
• Conducting basic induction IT training of new employee in organization. Also often interaction and timely provide training to end users who may not be familiar with the finer points of IT.
• Responsible for liaising with affected stakeholders, identifying the problem, devising a solution, and implementing that fix.
• Handling updates, upgrades, and other maintenance tasks in both hardware and software areas.
• Providing support by telephonic or skype to the out locations staff and ensuring to fix up the problem within a timeline e.g. VPN issues
• Vendor Management – checking and processing the bills without any error. Also ensuring to be made payment on time for smooth operation in daily work
• Working with IDAM ticketing tool and log/assigning calls and resolving as per priority
• Taking care of AMC/Warranty of all company infrastructure.
• Maintaining Asset Register and keeping record of IT equipment.
• Route problems to internal 2nd and 3rd level IT support staff.

• Troubleshooting & configuring on Microsoft outlook & Web mail.
• Escalating complex problem to supervisor and appropriate support specialists
• Installation, configuration and troubleshooting Local and Network Printers

• Taking care of all other responsibilities assigned from time to time.

• Desktop and Laptops support for troubleshooting of win XP, Win 7, win 8, win 10, ubuntu.
• Installation of servers 2008, 2012.
• Working with  Arc server Backup solution Restoring and Backup wizard.
• Keeping track of all the IT Infra assets with tagging and submitting report to finance team for audit of infrastructure assets.
• Antivirus updating, configuring, schedule scanning.
• Onsite support
• Working with nutanix hypervisor like create new server, configuration new server (memory, storage , cpu , network)    take snapshot, snapshot restore, etc

Requirement::

• Must Have worked with Flutter / Android Application development.

• Excellent ability to develop & understand algorithms

• Excellent verbal & written communication.

• Strong knowledge in Restful web services. Experience in interacting with web services from the Flutter mobile platform

• Experience with Offline Storage, Threading, And Performance Tuning

• Strong knowledge in Push Notifications

• Analytical, Problem Solving and Decision Making Skills.

• Should have knowledge on client requirements analysis.

Website - https://praxinfo.com/">https://praxinfo.com/