Lead Engineer

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Job Description: Senior Graphic & Motion Designer

Company: Aertrip

Location: Delhi

Experience: 4 Years

Employment Type: Full-time

Industry: Travel / OTA

About the Role

Aertrip is looking for a creative and detail-oriented Senior Graphic & Motion Designer to join our growing design team. The ideal candidate will have a strong eye for visuals, expertise in motion graphics and video editing, and the ability to create engaging digital content that aligns with our brand and marketing goals.

Key Responsibilities

• Design and develop motion graphics, animations, and videos for digital campaigns, social media platforms, ads, and website usage
• Create high-quality graphic designs including banners, promotional creatives, and marketing assets
• Edit videos for ads, reels, short-form content, and brand promotions
• Collaborate with marketing and content teams to convert ideas into impactful visual stories
• Maintain brand consistency across all visual communication
• Ensure strong execution of typography, layout, and visual hierarchy
• Optimize creatives for platforms like Instagram, Facebook, YouTube, and Google Ads

Must-Have Skills

• Strong command of Adobe Creative Suite:
• Photoshop
• Illustrator
• After Effects
• Premiere Pro
• Expertise in motion graphics, animation, and video editing
• Ability to design creatives for digital campaigns, social media, and ads
• Strong creative storytelling skills with excellent attention to detail
• Good understanding of branding, typography, and layout principles

Good to Have

• Experience in the travel or OTA industry
• Knowledge of social media trends, reels, and short video formats
• Ability to handle multiple projects with tight deadlines

Experience: 0–2 Years (Freshers Welcome)

Location: Hyderabad

Industry: Logistics Technology | Freight Management | Supply Chain Software

Employment Type: Full-Time

Languages: English & Hindi (Mandatory)

About Us

We are a logistics technology company offering innovative freight management software that helps shipping companies, freight forwarders, and logistics providers streamline their operations. Our solutions cover freight forwarding, customs compliance, shipment tracking, rate management, and end-to-end supply chain visibility. We are expanding rapidly and looking for energetic individuals to fuel our sales pipeline.

Role Overview

As a Lead Generation Executive for Freight Software Sales, you will reach out to logistics companies, freight forwarders, shipping lines, and supply chain businesses to introduce our software solutions. Your role is to generate interest, explain how our product solves their operational challenges, and book meetings for the sales team. This is a great entry point for freshers or early-career professionals passionate about logistics technology and B2B sales.

Key Responsibilities

Prospecting & Outreach

•      Identify and research target companies in the logistics and freight industry – freight forwarders, 3PLs, shipping companies, customs brokers, exporters/importers.

•      Build prospect lists using LinkedIn, industry directories, and databases.

•      Conduct outbound cold calls and LinkedIn outreach to introduce our freight software solutions.

•      Send personalized emails highlighting how our software can improve their freight operations.

Product/Solution Communication

•      Learn and understand our freight software features – shipment management, documentation, customs filing, tracking, analytics, and integrations.

•      Explain the product benefits clearly to prospects in English and Hindi, tailoring the conversation to their specific pain points (e.g., manual processes, visibility gaps, compliance challenges).

•      Address initial questions and objections confidently.

Appointment Setting & Lead Nurturing

•      Qualify leads by understanding their current systems, pain points, and interest level.

•      Book product demos and sales meetings for senior sales executives.

•      Maintain regular follow-up to keep leads warm and move them through the funnel.

CRM & Reporting

•      Log all prospect interactions accurately in CRM (HubSpot/Zoho/Salesforce).

•      Report daily/weekly metrics: number of calls, emails, LinkedIn messages, and meetings scheduled.

What You Bring

•      0–2 years of experience in lead generation, tele-sales, or business development (freshers with excellent communication are welcome).

•      Fluency in English and Hindi – both spoken and written.

•      Interest in logistics, supply chain, or freight industry (prior exposure is a plus but not mandatory).

•      Ability to understand and articulate software features in simple, benefit-driven language.

•      Self-motivated, persistent, and comfortable with cold outreach.

•      Good organizational skills and attention to detail.

•      Basic computer skills; willingness to learn CRM and sales tools.

Nice to Have

•      Background in logistics, shipping, or freight forwarding operations.

•      Experience using LinkedIn Sales Navigator or prospecting databases.

•      Familiarity with freight industry terminology (Bill of Lading, customs clearance, FCL/LCL, etc.).

Why Join Us?

•      Enter the fast-growing logistics technology space with strong industry demand.

•      Comprehensive product training and on-the-job mentorship.

•      Performance-based incentives and clear growth trajectory.

•      Opportunity to grow into senior sales, key account management, or product roles.

•      Collaborative work culture with exposure to global logistics markets.

Desired Profile:-

Position: Relationship Manager (Agency Channel).

Age Limit: Up to 40 years.

Education & Experience Criteria: 12th Pass with minimum 2 years of experience in Insurance Sales. Graduate with minimum 1 year of experience in Insurance Sales.

Offer CTC: Upto ₹4.5 LPA.

Experience Required: Minimum 1 year in Insurance Agency Sales.

Note :-

We are looking for candidates from Insurance background. Kindly avoid sharing profiles from other industries.

Please line up the maximum profile so that we can ensure maximum closures of Front Line Sales Manager (Relationship Managers). 

Please line up the maximum profile so that we can ensure maximum closures of Front Line Sales Manager (Relationship Managers).

Requirements:

· Identifying opportunities in target markets for your organization’s products and services.

· Generating leads through cold calling prospective clients or networking at trade shows.

· Developing and nurturing relationships with key customer accounts

· Keeping up with the latest industry developments, including market positioning of corporate competitors.

Responsibilities:

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.

Role: Account Manager 

• Setting sales goals and developing sales strategies 

• Researching prospects and generating leads 

• Contacting potential and existing customers on the phone, by email, and in-person (Field Visits) 

• Handling customer questions, inquiries, and complaints 

• Preparing and sending quotes and proposals 

• Managing the sales process through specific software programs 

• Building and maintaining a CRM database 

• Meeting weekly, and monthly sales targets 

• Participating in sales team meetings

Benefits:

•We offer an attractive variable portion. Incentives on each & every sale.

•Adequate responsibilities from Day 1.

•Be the owner of your own learning curve.

*Bike is mandatory, laptop preferred

Key Responsibilities:

• You will be acting as part of a team to develop software solutions using Scrum methodology in 2-week sprints.
• Turn user stories, feature requests and defect reports into quality software changes for our customers.
• Develop software solutions by conferring with product owners, understanding system behavior, and proposing solutions while following the software development lifecycle.
• Design, develop, modify, implement, and support software components anywhere in the software stack.
• Determine root cause for the most complex software issues and develop practical, efficient, and permanent technical solutions.
• Remain current on new technologies and available vendor packages. Evaluate and make recommendations as necessary.
• Participate in Scrum development process and work towards continually improving the process.
• Determine process improvements, best practices, and develop new processes.
• Work in close partnership with cross-functional teams and management.

Ideal Experience:

• Extensive experience in design, development and testing of web-based enterprise systems using .NET technologies.
• Experience with Azure Cloud technologies and SaaS product development.
• Excellent communication skills both written and verbal
• A desire to solve complex problems with elegant solutions
• The ability to work well with a team of motivated, smart people

Summary
 

Genesys is looking for an experienced Salesforce CPQ developer with strong experience in Salesforce CPQ, billing, and platform related technologies. This role is responsible for providing overall mentorship regarding strategies and techniques for the CPQ and billing product solutions. Will be working closely with Business and IT Go-To-Market team members to detail and ensure product solutions support business needs, follow strong best practice principles, use system resources efficiently and integrate cleanly with the UI and server components of Salesforce CPQ. The candidate is expected to have solid experience in implementing new Salesforce CPQ and billing solutions and migrating from legacy CPQ solutions to Salesforce CPQ & billing. The candidate will be customer focused, highly collaborative and constantly seek input to ensure success. The candidate should be ready to get their hands dirty and jump in and troubleshoot/modify CPQ configurations, write code/troubleshoot if necessary (Apex, Visualforce, Lightning Components, front end web technologies & data migration).

Responsibilities

• Technical design and implementation of Quote to Cash solutions using Salesforce CPQ and billing
• Create proof of concepts (POCs) and build prototypes quickly to evaluate the mapping of custom CPQ functionality to Salesforce CPQ
• Design technical solutions that span multiple Salesforce Clouds (Sales, Service, Marketing, Analytics, Social, Communities) that meet business requirements
• Be recognized as a technical & functional specialist in CPQ and Billing
• Optimization of solutions through an understanding of business needs and technology capabilities
• Pro-actively identify opportunities for automation, process & design improvements
• Serve as a solution technical lead to ensure deliverables for Salesforce.com projects are done in line with best practices and strategic platform direction
• Individual contributor with comprehensive knowledge of the Salesforce platform, including technical and functional capabilities; ability to execute on highly complex or specialized projects.
• Oversight of multiple vendors involved with Salesforce configuration and development work
• Participate in the development of best practices, strategies, and policies around data governance, including master data management, metadata management, data quality and data profiling
• Communicate and work effectively with cross functional teams including business teams, product teams, global IT Apps teams, consultants & vendors
• Document as-is and participate on code review. Present complex solutions options and benefits to key technical program stakeholders.
• Collaborate with Salesforce architect to ensure Salesforce development teams follow best practices when programming or documenting solutions.
• Maintain up-to-date knowledge of a broad range of emerging technology trends and identifies opportunities where technology might be deployed to deliver business improvements and competitive advantage.

Required Qualifications:

• Bachelor's degree required in Computer Science, Software Engineering, Technology, or in a related field
• 4 + years of Experience in solutioning and designing full stack solutions using Salesforce Platform
• 1 + years of Experience in solutioning and designing Salesforce CPQ and Billing solutions
• 1 + years of Experience in designing and developing solutions on Salesforce Lightning Platform 
• 1 + full cycle implementations of Salesforce CPQ and billing solutions including ownership of technical solution design
• Extensive knowledge of product configuration, complex pricing rules & sequence, quote configurator plugins & Salesforce CPQ APIs
• Proficiency in various CPQ functionalities like perpetual and subscription-based licensing, seasonal licensing, amendments, extensions, co-terming and renewals
• Solid experience in data migration strategy, tools and processes to migrate data between custom CPQ and billing systems to Salesforce CPQ and billing
• Experience with quote document generation and integration with DocuSign
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies

Preferred Qualifications:

• Salesforce Certified Administrator
• Salesforce Certified Sales Cloud Consultant and Salesforce Certified Service Cloud Consultant
• Salesforce Platform Developer Certifications
• Salesforce Certified CPQ Specialist

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit http://www.genesys.com/">www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

10+ years of sales/business development experience in Cyber Security Domain

·        Experience building and executing a partner led go to market model

·        Strong background in executive-level communication

·        Strong skills in a cross-functional teaming environment

·        Having an insightful view of the overall business landscape, including financial and partner business drivers

·        Understands how to evaluate, interpret, and incorporate financial data in daily decisions to understand the organization's financial goals and focus the efforts in solving complex partner needs

·        Demonstrated ability to build and maintain executive level relationships at customers, partners .

·        Working across Boundaries - Ability to work cross-functionally with multiple business units, partners and solution teams in complex business engagements

·        Strategic Vision - Develops short and long-term strategy