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Role Overview
Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.
Key Responsibilities
- Respond to customer queries via chat and phone calls in a timely manner
- Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
- Guide users through onboarding steps
- Document common issues and grab insights to contribute to internal knowledge bases
- Escalate complex issues to the product or tech team
- Collect and relay customer feedback
- Maintain high customer satisfaction
Requirements
- At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
- Strong communication skills in English and Hindi.
- Ability to explain technical concepts clearly to non-technical users
- Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
- Experience using tools like Freshdesk, Google Suit and Excel.
- Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
- Exposure to working in a startup or fast-paced SaaS environment
What we need from you:
- CSSA certification prior to Dec 2019
- Minimum 4 years relevant experience in pega application development
- Strong technical acumen
- Willingness to work from Office, if required, after the pandemic
- Represent Machint if deployed at client location
- Cadets with a shorter notice period OR left with a shorter notice while serving notice are the TOP PRIORITY.
- As A Customer Sales Associate, You Will Be Responsible For:
1. Educating Customers About The Financial Freedom Application.
2. Educate Customers About The Features & Benefits Of The Financial Freedom Application And Make Customers Subscribe.
3.Should Have Strong Communication, Interpersonal & Convincing Skills.
4. Responsible For All The Phases Of The Sales Process.
Note: - This Is Work From Home Opportunity, And Hence All Eligible Candidates Should Have A Laptop/PC And A Good Internet Connection.
- Candidates Should Also Be Fluent In Both English And Hindi.
- Interview Will Be Scheduled On Zoom, During 11 Am To 3 Pm.


Responsibilities-
- Participating in design discussions, documentation, and development with the team as needed.
- Working closely with the product manager for deliverables and milestones identification.
- Reporting to technical lead/manager on daily activities planned, expected deliverables, and reports as defined for the project.
- Participating in requirement gatherings as required.
Requirements-
- At least 3 years of proven experience of working as a software developer, out of which at least 2 years must be spent in a solid back end role
- Be able to write clean, maintainable code which others can work on
- Familiarity with RDBMS (MySQL, PostgreSQL) and NoSQL (MongoDB) databases, web servers (e.g. Apache) and UI/UX design
- Experience in taking a problem to a product solution (module/product) from scratch - a proven record of shipping on time and budget
- You've worked with startups before and understand the fast-paced, dynamic nature of work
- People with high attention to detail, flexible and focused on solutions, organized and self-sufficient, prioritize learning and growth and will enjoy working with a team usually tend to excel in this role

Include One Will Have To Implement, Develop, According To Corporate Coding Standards. Responsible For The Quality Of Code And Applications. Coordinate With Other Team Members To Ensure That All Repositories Are In Sync. Upload Documents In Appropriate Folders At Proper Locations. Required To Attend The Morning/Client/Conference Calls. Regularly Update Your Skills. Provide Recommendations For Continuous Improvement. SKILLS Must Have Experience With The Latest Angular Framework 2/4/6/7/8/9 Must Have Strong TypeScript And JavaScript Knowledge Should Be Comfortable With RxJS And Angular CLI Should Have A Solid Understanding Of CSS3 And HTML5 Must Have Automated Testing (Unit/Integration/Etc.) (Karma Jasmine, Etc.) Should Have Knowledge NGRX Or Redux Cross-Browser Compatibility And Have High Performance Across The Board Coordinating The Workflow Between The Graphic Designer And HTML Working Knowledge Of NodeJS
We are looking for ambitious and dynamic professionals, who have skills in driving presales activities, client servicing and client relationship building.
Industry Type: IT Software
Experience: 1-3 yrs.
Profile: IT Presales & Marketing
Job Type: Full Time
Location: Indore (MP)
Responsibilities
We are looking for smart working, high output individuals who want to grow fast and work with PROCESS MASTER in Presales and Marketing field. The role will require performing on all key pre- sales activities including:
- Responsible for generating sales with existing customers and developing opportunities with new customers
- Cold calling (International/Domestic) and to assist the team members to generate & follow up leads
- Prepares reports by collecting, analyzing, and summarizing information
- Maintaining and updating customer databases in our CRM related to sales
- Tracking the status of business opportunity
- Draft proposal strategy, proposal writing and create sales presentations to be submitted to customers
- Draft RPF and RFQ according to customer requirements
- Responsible for working on CRM from Presales standpoint
Mandatory Requirements
Qualifications:
- Any graduate/Post Graduate may apply with consistently good academic record =>60% throughout
- B Tech with MBA background candidates will be given slight preference
Skills and Knowledge:
- Excellent presentation skills with ability to lead & manage discussion
- Strong people-networking and influencing skills
- Advanced skills in MS-Excel, PowerPoint, MS Word
- Self-learner with abreast on the latest in technology, competition and the industry landscape
- Excellent organizational skills to help keep track of all sales leads.
- Ability to analyze, learn, anticipate, identify and resolve problems and make logical decisions
Competencies:
- Excellent Communication (Verbal and written Concise & detailed)
- Ability to work in a dynamic set-up with a never-say-die attitude
- Good interpersonal and Analytical skills
- Ability to work under strong pressure of deadlines
- No travel required except travelling in MP Region


- Job Title:- Microsoft Tech Developer
- Job Location:- CG Road, Ahmedabad(Mobile and flexible), WFH is available, sometime you have to come attend business meetings
- Desired Skills:- ASP.Net, C#, Database Design, MySQL, MSSQL, Bootstrap, SQL Server
Job Description
Responsibilities:-
- To understand the specifications and programmed it.
- To articulate unit test case and unit test the programmer
- Producing clean, efficient code based on specifications.
- Verify and deploy programs and systems.
- Gather and evaluate user feedback.
- Recommend and execute improvements.
Job Requirement:-
- Experience in Microsoft ASP, C#, SQL server, and github.
- Experience with software design and development in a test-driven environment.
- Experience with databases.
- Ability to learn new languages and technologies.
- Good communication skills.
Who can Apply:-
Education:- No bar
Experience:- Good to have:-BFSI domain and professional certification

- Experience in Frameworks: Laravel/YII 2.0/CakePHP 3.0/Codeignitor, CMS: Wordpress/PrestaShop/Opencart
- Must have good analytical and problem solving skills.
- Good Knowledge of OOPS, PHP, MVC frameworks, JavaScript frameworks - AngularJS/Node.js, GIT, MySql, CSS, AJAX, HTML5.
- Works as a Project Manager and reporting directly to CTO.
- Write error free code and follow coding standards. Able to perform Code Review job.
- Work closely with QA person to assist in testing process.
- Perform R&D tasks if assigned and communicate with Designer and UI team.
- Build reusable code and libraries for future use.
- Taking leadership responsibilities and handle team well.
- Manage daily/weekly scrums.
- Strong Communication Skills.


