Java support engineer at Semperfi Solution · Bengaluru (Bangalore) · 4 - 5 years · ₹8L - ₹10L / yr · Posted 27 Aug 2021
Java
Spring BootJob Requirements :
- Should have experience in supporting the application and infrastructure 24x7.
- Should have good working knowledge on troubleshooting skills of Operating Systems (Linux/Windows)
- Good experience on Java/j2EE application supporting and AWS infra supporting.
- Ability to work with 3rd parties/FOPS and provide required instruction to troubleshoot and restore faults.
- Respond quickly and effectively to production issues, troubleshooting solutions, and
taking responsibility for seeing those solutions through resolution.
- Identify root cause and corrective actions for highly complex availability, capacity, security, performance, and quality issues affecting the database.
- Strong knowledge of Linux/Unix operating system.
- Good knowledge of scripting languages like Shell, Python.
- Good Knowledge of Databases like Mongo, Mysql, SQL Server.
- Respond to alerts and take corrective action to ensure the high availability of our
production environments and participate in an after-hours on-call rotation.
- Experience/Knowledge of other cloud platforms (Azure, Google Cloud) is a plus
- Strong verbal and written communications skills are a must
- Must have production support experience as the requirement is 24X7X365 production support.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Location : Mumbai
Big Picture (The Opportunity) :
Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !
What do we want from you ? (Our Expectations) :
- Zero to 2 years experience in Linux Operating System.
- Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
- An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.
What are you required to do ? (Your Responsibilities) :
- Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
- Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
- Proactively monitoring system performance and capacity planning.
- Providing technical support to customers for Applications, Operating systems, and networking.
- Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
- Fault finding, analysis and logging information for reporting of performance exceptions.
- Maintain best practices on managing systems and services across all environments.
Skills & Qualification Required (Add Value) :
- Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
- He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
- You should possess excellent communication skills .
- Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.
Job Summary:
We are looking for an experienced Production Support Engineer with strong Linux Administration skills to manage production environments, troubleshoot application and infrastructure issues, and ensure system availability and stability. The role involves Linux administration, production support, database support, monitoring, observability, cloud exposure, and automation.
Primary Skills:
- Linux Administration
- Production Support
Secondary Skills:
- Oracle SQL / Database Support
- Splunk
- Grafana
- AppDynamics
- Cloud – OCP / OpenShift
- Monitoring & Observability
- Shell Scripting / Automation
Key Responsibilities:
- Provide L2/L3 production support for critical applications and infrastructure.
- Perform Linux server administration, troubleshooting, and issue resolution.
- Monitor production systems and proactively identify performance and availability issues.
- Analyze application, system, and infrastructure logs to troubleshoot incidents.
- Work with Oracle databases and perform basic SQL queries and database-related troubleshooting.
- Use monitoring and observability tools such as Splunk, Grafana, and AppDynamics.
- Troubleshoot system performance, connectivity, process, disk, memory, and CPU-related issues.
- Participate in incident, problem, and change management activities.
- Support cloud/container platforms such as OpenShift/OCP.
- Create and maintain Shell scripts for operational tasks and automation.
- Coordinate with application, database, cloud, and infrastructure teams for issue resolution.
- Participate in production deployments, maintenance activities, and release support.
- Follow ITIL processes and maintain proper incident and operational documentation.
- Participate in on-call and production support activities as required.
Mandatory Skills:
- 7+ years of relevant IT experience
- Strong Linux Administration
- Strong Production Support experience
- Good troubleshooting and incident management skills
- Experience working in a 24x7 production environment
- Hands-on experience with monitoring/logging tools
Good to Have:
- Oracle SQL
- Splunk / Grafana / AppDynamics
- OpenShift / OCP
- Shell scripting
- Cloud exposure
- Monitoring & Observability
- Linux troubleshooting
- Hands-on AWS
- Production/Application Support
- Bash/Shell/Python
- Monitoring/log analysis
- Incident resolution
- Application deployment/support
- Basic networking and database knowledge
- Production/batch support exposure
- Willingness for rotational weekend/critical production support
grafanaRole Summary:
We are looking for an experienced Application Production Support Engineer with strong expertise in application support, incident and change management, Linux/Unix, SQL, Oracle, and monitoring tools. The candidate will be responsible for maintaining application availability, troubleshooting production issues, monitoring system performance, and coordinating with technical and business stakeholders.
Key Responsibilities
- Provide L2/L3 production support for business-critical applications.
- Monitor applications and infrastructure using Splunk, Grafana, and AppDynamics.
- Analyze and resolve production incidents within defined SLAs.
- Perform incident, problem, change, and service request management.
- Troubleshoot application issues across Linux/Unix, SQL, and Oracle environments.
- Perform SQL queries and database-level troubleshooting to identify application issues.
- Analyze application logs, alerts, and performance metrics to identify root causes.
- Coordinate with development, database, infrastructure, and other technical teams for issue resolution.
- Participate in Root Cause Analysis (RCA) and implement corrective/preventive actions.
- Support application deployments, releases, and production changes.
- Ensure effective communication with business users and stakeholders during critical incidents.
- Identify recurring issues and drive problem management and service improvement initiatives.
- Maintain support documentation, knowledge articles, and operational procedures.
- Participate in on-call/shift support as required.
Mandatory Skills
- 6+ years of experience in Application Production Support.
- Strong experience in Incident & Change Management.
- Hands-on experience with Linux/Unix.
- Good knowledge of SQL and Oracle database support.
- Experience with monitoring and observability tools:
- Splunk
- Grafana
- AppDynamics
- Strong troubleshooting and problem-solving skills.
- Good understanding of application monitoring, logs, alerts, and performance analysis.
- Strong stakeholder management and communication skills
grafanaWe are looking for an Application Support Engineer with experience in Linux/Unix, Windows administration, application monitoring, and production support. The candidate should be skilled in incident management, troubleshooting, and monitoring tools such as Splunk, Grafana, and AppDynamics.
Responsibilities
- Provide application and production support, ensuring system availability and stability.
- Troubleshoot application, server, and infrastructure issues across Linux/Unix and Windows environments.
- Monitor application performance using Splunk, Grafana, and AppDynamics.
- Manage incidents, service requests, and changes through ServiceNow.
- Perform root cause analysis and coordinate with relevant teams to resolve issues.
- Ensure SLA compliance and minimize service disruptions.
Required Skills
- Application Support / Production Support
- Linux/Unix and Windows
- Monitoring tools: Splunk, Grafana, AppDynamics
- ITSM tool: ServiceNow
- Incident, problem, and change management
- Strong troubleshooting and communication skills
Job Summary:
We are looking for an experienced L2 Production Support Engineer with hands-on experience in event management, incident handling, ServiceNow, and monitoring tools. The ideal candidate should have strong troubleshooting skills and experience in maintaining production system stability and resolving technical issues within defined SLAs.
Primary Skills:
- L2 Production Support
- Event Management and Incident Management
- ServiceNow
- Monitoring tools such as Splunk, AppDynamics, or ThousandEyes
Secondary Skills:
- Batch Monitoring and Scheduling
- Unix/Linux troubleshooting
- Windows Server troubleshooting
Key Responsibilities:
- Monitor production systems and applications to ensure availability and stability.
- Handle L2 incidents, events, alerts, and service requests.
- Use ServiceNow for incident logging, tracking, prioritization, and resolution.
- Analyze monitoring alerts using Splunk, AppDynamics, or ThousandEyes.
- Perform initial troubleshooting, identify root causes, and coordinate with relevant teams for issue resolution.
- Monitor batch jobs and scheduled tasks, and troubleshoot failures.
- Perform basic Unix/Linux and Windows Server troubleshooting.
- Ensure timely incident resolution in accordance with SLA requirements.
- Maintain incident records and provide updates to stakeholders.
grafanaJob Summary:
We are looking for an experienced L2 Production Support Engineer with hands-on experience in production monitoring, event management, incident management, troubleshooting, and root cause analysis (RCA). The candidate should have experience working with enterprise monitoring tools and ITSM platforms to ensure application stability and smooth production operations.
Mandatory Skills:
- L2 Production Support
- Event Management / Mission Control
- Incident Management
- Linux / Unix
- Observability and Production Monitoring
- Batch Monitoring
Primary Skills:
- ServiceNow
- Splunk / AppDynamics / ThousandEyes
- Event Monitoring and Incident Handling
- Production Troubleshooting
Secondary Skills:
- Batch Monitoring and Scheduling
- Windows Server Troubleshooting
- Root Cause Analysis (RCA)
- Cross-team Coordination
Key Responsibilities:
- Monitor production environments and identify alerts, events, and potential issues.
- Handle L2 production incidents and perform initial troubleshooting.
- Manage incidents and service requests using ServiceNow or similar ITSM tools.
- Analyze application and system logs using monitoring tools such as Splunk, AppDynamics, or ThousandEyes.
- Perform root cause analysis and coordinate with relevant teams to resolve recurring issues.
- Monitor batch jobs and schedules, ensuring timely execution.
- Troubleshoot Linux/Unix and Windows Server-related issues.
- Ensure adherence to SLAs and follow established incident management processes.
grafanaPrimary Skills: Linux Administration, Production Support
Secondary Skills: Oracle SQL, Splunk, Grafana, AppDynamics, Cloud (OCP/AWS/Azure/GCP), Incident Management, AI/Automation.
We are looking for an experienced Application Support Engineer with strong expertise in Linux/Unix, Networking, Routing, Load Balancing, and Production Support. The ideal candidate should have hands-on experience troubleshooting application and infrastructure issues using enterprise monitoring and observability tools such as Splunk, Grafana, and AppDynamics.
Key Responsibilities
- Provide L2/L3 production support for enterprise applications and infrastructure.
- Troubleshoot application, Linux/Unix, network, routing, and connectivity-related issues.
- Monitor application and infrastructure health using Splunk, Grafana, and AppDynamics.
- Analyze alerts, logs, performance metrics, and system behavior to identify issues.
- Troubleshoot routing, load balancing, connectivity, and network-related problems.
- Perform incident investigation, troubleshooting, and root cause analysis.
- Coordinate with Network, Infrastructure, Application, and other technical teams for issue resolution.
- Handle production incidents and ensure timely resolution within defined SLAs.
- Participate in problem management and identify recurring issues.
- Perform application health checks and proactively identify potential failures.
- Maintain troubleshooting guides, runbooks, and operational documentation.
- Support planned changes, deployments, and maintenance activities.
Must-Have Skills
Application Support
Linux / Unix
Networking
Routing
Load Balancing
Splunk
Grafana
AppDynamics
Production Support
Incident Management
Troubleshooting
Required Skills & Tools
- 4–6 years of experience in Application / Production Support.
- Strong hands-on experience with Linux/Unix administration and troubleshooting.
- Good understanding of TCP/IP, networking, routing, and connectivity concepts.
- Practical experience troubleshooting load balancing issues.
- Hands-on experience with monitoring and observability tools such as Splunk, Grafana, or AppDynamics.
- Strong log analysis and troubleshooting skills.
- Experience handling production incidents and working within SLA-driven environments.
- Strong communication and coordination skills.
Preferred Experience
- Exposure to ITIL processes including Incident, Problem, and Change Management.
- Experience with scripting/automation using Shell or Python.
- Exposure to cloud environments is an added advantage.
- Experience supporting enterprise-scale applications and infrastructure.
Key Competencies
- Strong analytical and troubleshooting skills.
- Ability to work under pressure during critical production incidents.
- Strong ownership and accountability.
- Excellent communication and stakeholder management.
- Ability to work collaboratively with global technical teams.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
grafanaApplication Production Support with SRE, Linux/Unix, Splunk/AppD/Grafana, Troubleshooting
WFO-Immediate
8 to 12 Yrs
Bangalore/Hyderabad
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon