International Voice BPO

Strong Hands-On AWS Cloud Engineering / DevOps Profile

Mandatory (Experience 1): Must have 5+ years of experience in AWS Cloud Engineering / Cloud Operations / Application Support

Mandatory (Experience 2): Must have strong hands-on experience supporting AWS production environments (EC2, VPC, IAM, S3, ALB, CloudWatch)

Mandatory (Infrastructure as a code): Must have hands-on Infrastructure as Code experience using Terraform in production environments

Mandatory (AWS Networking): Strong understanding of AWS networking and connectivity (VPC design, routing, NAT, load balancers, hybrid connectivity basics)

Mandatory (Cost Optimization): Exposure to cost optimization and usage tracking in AWS environments

Mandatory (Core Skills): Experience handling monitoring, alerts, incident management, and root cause analysis

Mandatory (Soft Skills): Strong communication skills and stakeholder coordination skills

Strong Full stack/Backend engineer profile

Mandatory (Experience): Must have 2+ years of hands-on experience as a full stack developer (backend-heavy)

Mandatory (Backend Skills): Must have 1.5+ strong experience in Python, building REST APIs, and microservices-based architectures

Mandatory (Frontend Skills): Must have hands-on experience with modern frontend frameworks (React or Vue) and JavaScript, HTML, and CSS

Mandatory (Database Skills): Must have solid experience working with relational and NoSQL databases such as MySQL, MongoDB, and Redis

Mandatory (Cloud & Infra): Must have hands-on experience with AWS services including EC2, ELB, AutoScaling, S3, RDS, CloudFront, and SNS

Mandatory (DevOps & Infra): Must have working experience with Linux environments, Apache, CI/CD pipelines, and application monitoring

Mandatory (CS Fundamentals): Must have strong fundamentals in Data Structures, Algorithms, OS concepts, and system design

Mandatory (Company) : Product companies (B2B SaaS preferred)

Mandatory (Stability): Must have atleast 2 years of experience in each of the previous companies (if less exp, then proper reason)

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

• 5 -10 years of experience in ETL Testing, Snowflake, DWH Concepts.
• Strong SQL knowledge & debugging skills are a must.
• Experience on Azure and Snowflake Testing is plus
• Experience with Qlik Replicate and Compose tools (Change Data Capture) tools is considered a plus
• Strong Data warehousing Concepts, ETL tools like Talend Cloud Data Integration, Pentaho/Kettle tool
• Experience in JIRA, Xray defect management toolis good to have.
• Exposure to the financial domain knowledge is considered a plus
• Testing the data-readiness (data quality) address code or data issues
• Demonstrated ability to rationalize problems and use judgment and innovation to define clear and concise solutions
• Demonstrate strong collaborative experience across regions (APAC, EMEA and NA) to effectively and efficiently identify root cause of code/data issues and come up with a permanent solution
• Prior experience with State Street and Charles River Development (CRD) considered a plus
• Experience in tools such as PowerPoint, Excel, SQL
• Exposure to Third party data providers such as Bloomberg, Reuters, MSCI and other Rating agencies is a plus

Key Attributes include:

• Team player with professional and positive approach
• Creative, innovative and able to think outside of the box
• Strong attention to detail during root cause analysis and defect issue resolution
• Self-motivated & self-sufficient
• Effective communicator both written and verbal
• Brings a high level of energy with enthusiasm to generate excitement and motivate the team
• Able to work under pressure with tight deadlines and/or multiple projects
• Experience in negotiation and conflict resolution

Looking for candidates only with tier 1 colleges OR have experience in a product-based company.

Desired Skills :

● Experience with data modeling and SQL/NoSQL databases

● Experience with distributed systems and microservices

● Good experience in working with any of Java/SpringBoot, GoLang or NodeJS

● Excellent problem solving and debugging skills

● Passionate about the experience of software engineering as much as the output

● A strong sense of ownership

● Ability to communicate your ideas and approach to solving problems with clarity

Job Summary:

The Head of Strategy and Pre-sales will lead the strategic growth initiatives and pre-sales activities of the Healthcare & Life Sciences Business Unit. This leadership role is responsible for translating the company’s overarching goals into actionable strategies, managing a team of pre-sales professionals, research engineers, and strategists. You will ensure seamless alignment between business development, product innovation, and client engagement to drive revenue and customer success.

Key Responsibilities:

Strategy Development & Implementation:

Translate organizational imperatives into actionable BU-level strategies and execution plans.

Develop and implement a scalable pre-sales framework aligned with business objectives.

Be the Single Point of Contact (SPOC) for proactive proposals, RFPs, and RFIs.

Collaborate with sales, product, and practice teams for unified client engagement.

Craft compelling pitches and value propositions for target accounts.

Work across Business Units to deliver comprehensive solutions.

Partner with marketing on campaign strategy and content development.

Ensure alignment with organizational policies and compliance requirements.

Maintain strong product and market knowledge to position solutions effectively.

Continuously optimize pre-sales processes and tools.

Go-to-Market Execution:

Drive strategic deal shaping, win strategies, pricing, and differentiation.

Build detailed account plans aligned with client strategic initiatives.

Provide support materials such as case studies and capability documents.

Enable internal teams on new offerings in emerging tech areas.

Lead & Demand Generation:

Generate leads via direct outreach, marketing campaigns, and partnerships.

Set up and qualify meetings with potential clients.

Support business growth through targeted messaging and proactive engagement.

Reporting & Analytics:

Monitor strategy implementation and BU performance.

Track KPIs including win rates, deal velocity, and client engagement.

Provide regular strategic and operational reports to senior leadership.

Knowledge Management:

Relay prospect feedback to inform product roadmaps.

Stay ahead of market and industry trends.

Oversee creation of whitepapers and thought leadership materials.

Ensure documentation standards for solutions, brochures, and catalogues.

Drive knowledge sharing, training, and certifications across teams.

Team Leadership & Development:

Align team deployment with skillsets and project requirements.

Uphold process discipline and performance standards.

Foster capability development and mentor team members.

Drive performance management, goal setting, and continuous coaching.

Qualifications:

Bachelor’s degree in Business, Engineering, Computer Science, or related field; MBA preferred.

15+ years in pre-sales, technical consulting, or sales engineering, preferably in engineering services.

Proven success in strategy implementation and performance tracking.

Strong leadership, collaboration, and stakeholder management skills.

Deep understanding of the Healthcare & Life Sciences domain.

Excellent communication, problem-solving, and consultative selling abilities.

4-5 years of overall experience in software development.
- Experience on Hadoop (Apache/Cloudera/Hortonworks) and/or other Map Reduce Platforms
- Experience on Hive, Pig, Sqoop, Flume and/or Mahout
- Experience on NO-SQL – HBase, Cassandra, MongoDB
- Hands on experience with Spark development,  Knowledge of Storm, Kafka, Scala
- Good knowledge of Java
- Good background of Configuration Management/Ticketing systems like Maven/Ant/JIRA etc.
- Knowledge around any Data Integration and/or EDW tools is plus
- Good to have knowledge of  using Python/Perl/Shell

Please note - Hbase hive and spark are must.