Inside Sales Specialist

About Us

Volopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top investors in the world and are being awarded as one of the most influential fintech start-ups in South East Asia.

We are seeking a dedicated and experienced Customer Success Manager - India to ensure exceptional service delivery to our clients. As the Customer Support Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

Key Responsibilities:

• Client Account Management: Serve as the primary point of contact for designated SaaS and enterprise client accounts, fostering strong relationships and ensuring client satisfaction through timely and effective communication.
• Intercom Management: Oversee the Intercom platform to respond to customer inquiries, provide technical support, and address product-related questions or concerns in a timely and professional manner.
• Issue Resolution: Work closely with internal teams and external product/service providers to resolve customer queries, troubleshoot technical issues, and ensure timely resolution to maintain high levels of customer satisfaction.
• Process Development: Develop and implement efficient and scalable processes for managing customer support inquiries, including ticket management, escalation procedures, and knowledge base documentation.
• Team Leadership: Eventually lead, mentor, and coach the customer support team members, providing guidance, feedback, and support to ensure high performance and continuous improvement.
• Training and Onboarding: Develop comprehensive training materials and onboarding processes for new customer support team members, facilitating their integration into the team and ensuring alignment with service standards.
• Performance Monitoring: Monitor key performance metrics such as revenue growth of existing business. Once there is a team, also to measure response times, resolution rates, and customer satisfaction scores, and take proactive measures to address any areas for improvement.

Skills & Qualification

• Open to both freshers and experienced candidates. We are looking for someone who is quick to learn, adaptable, and able to work with minimal supervision. Prior experience in customer service or fintech is a plus but not mandatory.
• Intercom Expertise: Proficiency in using Intercom or similar customer support platforms to manage and respond to customer inquiries efficiently.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to articulate complex concepts in a clear and concise manner.
• Leadership Abilities: Strong leadership and team management skills, with the ability to inspire, and develop team members to achieve their full potential.
• Problem-Solving Skills: Strong problem-solving and critical-thinking abilities, with a proactive approach to identifying and resolving customer issues.
• Process Orientation: Experience in developing and implementing scalable processes and procedures to optimize customer support operations.
• Collaborative Nature: Ability to collaborate effectively with cross-functional teams, including product development, sales, and marketing, to address customer needs and drive customer success.
• Flexibility to support the UK market.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including your health insurance.
• Remote work flexibility with a supportive and collaborative team environment.
• Opportunities for career advancement and professional development.

Our Culture

At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

• Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
• Results: We're doers who overcome obstacles with a can-do attitude.
• Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

Join our team and lead our customer support efforts to deliver exceptional service and drive customer satisfaction. If you are a proactive problem-solver with a passion for customer success and a desire to make a meaningful impact, we want to hear from you. Apply now to become our Customer Success Manager and play a key role in shaping the future of our customer support operations.

Role Description

This is a full-time on-site role as a Production Engineer at Rawmart, located in Pune. As a Production Engineer, you will be responsible for day-to-day production tasks, including production planning, quality control, and utilizing analytical skills to drive process improvements. Effective communication and collaboration with cross-functional teams will be crucial in ensuring efficient production operations.

Work Place Responsibilities: -

•  Production Supervising.
• Fabrication expert, welding engineer.
• Manpower Handling & Engaging.
• Daily work allotment.
• Production Planning.
• Daily Raw Material stock & WIP.
• Day to day production target meet.
• All Production related documents updated in portal using MS Excel and Word
• Provide Soft skill training to operators.
• CNC, VMC, HMC , GFM, PROTECK, SPM machines operations,
• Fanuc & Siemens Control use.
• Maintain & control operations of Fanuc Robots & Gantry.
• Product quality checking by using proper gauges. (Like Height gauge, Snap gauge, Vernier caliper, Micrometer,
• Bore gauge, Depth gauge, Dial gauge)
• Report OEE, TQM, TPM
• Maintain 5’S, JH , CLIT.
• Implementation KAIZEN (Continuous Improvement) & Poka yoke.
• Provide Training to the operators for quality of the Product, 5’S, JH, TPM.
• CMM checking.

Qualifications:-

• Strong background in Production Engineering
• Fabrication Expert, Welding Engineering.
• B. Tech. in Mechanical Engineering

Company description:

Klimb.io was founded by an ISB Alumni who has been solving hiring problems since 2012 and has worked with Naukri.com, Shaadi.com, and Expedia.com etc. Our foundation is based on his extensive experience and domain knowledge in Technology, Software Product Management & Recruiting.

Educational Qualifications:

Any graduation

Job Responsibilities:

• Make use of a variety of research methods to locate possible leads and target businesses that fit our product offerings and ideal customer profile. Engage in meaningful conversations with leads to understand their needs, challenges, and pain points. 
• Initiate contact with leads through emails, phone calls, social media platforms and various other lead gen platforms. Tailor messaging to highlight the benefits of our product solutions and create interest.
• Develop and execute nurturing strategies to maintain regular communication with leads over time. Provide relevant content, insights, and updates to keep them engaged and informed.
• Enter and maintain accurate lead data in Bitrix. Ensure that lead information, interactions, and activities are appropriately documented for tracking and reporting purposes.
• Collaborate closely with the marketing team to align lead generation efforts with overall sales goals and strategies. Provide feedback on lead quality and help refine targeting criteria.
• Stay up-to-date with industry trends, product updates, and best practices in lead generation. Apply new insights to refine lead generation strategies and approaches.

Skills Required:

Lead Generation , SaaS , LinkedIn , Pre-sales , Software Sales , Lead Management , Corporate Outreach

Candidate Attributes:

• Proven experience in sales for 1-2 years in SaaS industry.
• Strong knowledge of the product and its functionalities, including lead management, reporting, and data enrichment.
• Results-driven attitude with a focus on achieving and exceeding lead generation targets.
• Excellent communication skills, both written and verbal.
• Experience with using lead management tools like Linkedin Sales Navigator, Lusha and Apollo etc.

Job Title: Enterprise Field Sales Executive – IT sales / Hardware sales

Location: Chennai

Experience:4 to 5 years

Job Type: Full-time | Field Sales | On-site client visits

Job Description:

We are looking for a dynamic and experienced Enterprise Field Sales Executive with a proven track record in IT infrastructure or hardware sales. The ideal candidate should have experience managing field sales activities, building client relationships through on-site visits, and selling to mid-to-large enterprise customers.

Key Responsibilities:

• Drive new business opportunities through in-person meetings, cold visits, and field-based lead generation.
• Sell IT hardware solutions, such as servers, storage, networking equipment, and enterprise infrastructure products.
• Visit client locations regularly to understand requirements, pitch solutions, and close deals.
• Build and manage a strong pipeline of enterprise prospects in your assigned territory or region.
• Develop proposals, negotiate pricing, and manage the entire sales cycle.
• Collaborate with internal pre-sales and technical teams for solution design and demos.
• Achieve monthly/quarterly/annual revenue and growth targets.

Key Requirements:

• 4–5 years of experience in B2B field sales in the IT, hardware, or enterprise tech space.
• Strong experience in direct sales, territory management, and face-to-face client interactions.
• Proven ability to sell to decision-makers like CIOs, IT Managers, and Procurement Heads.
• Strong technical understanding of enterprise IT hardware/infrastructure.
• Excellent communication, negotiation, and interpersonal skills.
• Self-motivated and comfortable with regular travel and field visits.
• Proficient in CRM tools (Salesforce, Zoho, etc.).
• Bachelor's degree in Business, IT, or related fields.

Role: ASIC Physical Engineer

Location: Bangalore

REQUIREMENTS:

∙             5-7 years of experience in ASIC Physical Design

∙            Have good knowledge of entire physical design process from floorplan till GDS generation

∙            Good Exposure to Physical Verification Process

∙            Have hands-on experience in latest sub-micron technologies below 10 nm

∙            Hands –on experience in leading PnR tools Synopsys ICC/ICC2

∙                   Experience in low power designs and handling congestion or timing critical tiles will be preferred

∙            Should be a quick learner and have good attention to detail

∙            Experience in ECO implementation preferred

∙            Scripting skills in Perl/Tcl/Python etc

∙            Must have good communication & problem-solving skills.

∙             Should be able to handle PNR tasks with minimal supervision

About Klenty

Klenty is a Software Product company operating in the Sales Engagement category.

One of the fastest growing SAAS startups in the sales engagement space, Klenty is headquartered in California and operates from Chennai, India.

Klenty’s Sales Engagement Product helps thousands of sales teams automate all the repetitive activities involved in the sales process like sending emails, follow-ups, tracking engagement metrics, etc - so that the sales team can focus more on activities like building relationships and closing deals.

With over 3000 customers all over the world, we are on a mission to transform every B2B Sales team into an unstoppable force

Join us in building the future of sales engagement software

Our project entails implementing our pre-approved UI, constructing our API, connecting the two, and setting up our server infrastructure. This includes all associated areas such as database and architecture design.

Roles and Resposibilities

• Design and implementation of the overall web architecture.

• Flawless implementation of our approved user interface.

• Design and deployment of our database used in online and offline executions and construction of our REST API.

• Integrating with third-party APIs and existing frameworks.

• Design and implementation of continuous integration and deployment.

• Providing improvements to the product being supported.

• Actively participated in release and sprint planning, artifact creation, sprint testing, regression testing, demonstrations, retrospectives, and solution releases.

• Developing and adhering to best practices for developing applications and continuously contributing to team performance improvement and collaboration.

• Design, code, test, debug, maintain, and document programs.

• Writing unit tests to continually improve the quality of our ability to introduce features at a rapid pace.

• Programming, updating, and managing server-side code.

• Working closely with other developers to maintain structured code.

• Continuously improve the tribe’s services to achieve technical excellence and pay off the technical debt over time.

Required Skills

• At least 3 years of experience with: Relevant back-end programming

• in NodeJS, ReactJS, ExpressJS, JavaScript

• Database design and management, including being up on the latest practices and associated versions.

• Server management and deployment for the relevant environment

• Familiarity with a relevant and globally supported framework—both front-end and back-end.

• Ideally, familiarity with CSS pre-processors, bundlers, and associated languages/syntaxes/libraries

• Thorough understanding of user experience and possibly even product strategy.

• Experience implementing testing platforms and unit tests

• Proficiency with Git

• Experience with agile and/or DevOps processes and tools (e.g., JIRA,) Ability to translate software requirements into working and maintainable solutions within the existing application frameworks.

• Excellent knowledge of relational databases. Excellent skills in DB schema design.

Skills:- MongoDB, Express, React.js, NodeJS (Node.js), Amazon Web Services (AWS), Javascript, CI/CD, Redis, Elastic Search and Heroku

Industry

Information Services

Employment Type

Full-time

WillStar Media is a one-stop marketing solution. We plan, execute and create the best results for brands. We provide services from Influencer marketing, campaign designing, media consulting, creative strategy to video production, social media marketing, and social media management.

We are currently looking for a Hindi content writer who could do content research and Scriptwriting for a youtube channel- The Willpower star and its social media which is managed by us.

We are building a global content marketplace that brings companies and content

creators together to scale up content creation processes across 50+ content verticals and 150+ industries. Over the past 2.5 years, we’ve worked with companies like India Today, Amazon India, Adobe, Swiggy, Dunzo, Businessworld, Paisabazaar, IndiGo Airlines, Apollo Hospitals, Infoedge, Times Group, Digit, BookMyShow, UpGrad, Yulu, YourStory, and 350+ other brands.
Our mission is to become the world’s largest content creation and distribution platform for all kinds of content creators and brands.

Our Team

We are a 25+ member company and is scaling up rapidly in both team size and our ambition.

If we were to define the kind of people and the culture we have, it would be -

a) Individuals with an Extreme Sense of Passion About Work

b) Individuals with Strong Customer and Creator Obsession

c) Individuals with Extraordinary Hustle, Perseverance & Ambition

We are on the lookout for individuals who are always open to going the extra mile and thrive in a fast-paced environment. We are strong believers in building a great, enduring

a company that can outlast its builders and create a massive impact on the lives of our

employees, creators, and customers alike.

Our Investors

We are fortunate to be backed by some of the industry’s most prolific angel investors - Kunal Bahl and Rohit Bansal (Snapdeal founders), YourStory Media. (Shradha Sharma); Dr. Saurabh Srivastava, Co-founder of IAN and NASSCOM; Slideshare co-founder Amit Ranjan; Indifi's Co-founder and CEO Alok Mittal; Sidharth Rao, Chairman of Dentsu Webchutney; Ritesh Malik, Co-founder and CEO of Innov8; Sanjay Tripathy, former CMO, HDFC Life, and CEO of Agilio Labs; Manan Maheshwari, Co-founder of WYSH; and Hemanshu Jain, Co-founder of Diabeto.