Inside Sales Specialist

Dear Applicants

We are looking for a person to join our team and take an active role in building up Software products for our customers. The Candidate must have at least 3 years of experience in product development. Our ideal candidate should have experience in standalone long-term product development with MERN stack, team-leading skills, and the ability to scale the product functionalities to achieve the organization's goals.

Job Description

As a Senior Product Developer at Certcube, you will play a crucial role in developing and enhancing our in-house products. Your experience in Express JS, React JS, TypeScript, Visualization libraries, REST/ GraphQL API, and Generate AI will be invaluable in shaping the future of our product offerings. 

Responsibilities

• Collaborate with product managers, designers, and front-end developers to understand product requirements and translate them into technical specifications.
• Develop and maintain products using Express, React, Node.js, and REST / GraphQL, ensuring high performance, scalability, and security.
• Implement Data visualizations and data analytics capabilities for better visibility of data with MERN technologies.
• Design and implement APIs for seamless communication between frontend and backend components.
• Implement Authentication and seamless authorization capabilities using the MERN stack. 
• Manage and maintain backend databases like Mongo DB, and PostgreSQL.
• Integrate AI and machine learning capabilities into our cybersecurity products using predictive algorithms. 
• Ensure the security of our products by implementing best practices and staying up-to-date with the latest cybersecurity trends.
• Perform code reviews, identify and fix bugs, and optimize application performance.
• Participate in the development of product roadmaps, making technical recommendations, and contributing to feature planning.
• Mentor and guide junior developers, fostering a collaborative and innovative development environment.

Qualifications and Skillset

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.
• 3 years of professional experience in backend development, with a strong focus on React JS, TypeScript, Node, and Express framework.
• Proven expertise in GraphQL and experience with Generate AI or other AI/ML frameworks.
• Prior experience as a product developer in the cybersecurity domain is highly desirable.
• Strong knowledge of cybersecurity concepts and best practices.
• Proficiency in database design and management Excellent problem-solving skills and the ability to work independently and in a team.
• Strong communication skills, both written and verbal.
• Certifications in relevant technologies or cybersecurity are advantageous.

Benefits

• The chance to make a meaningful impact by contributing to the development of cybersecurity products that protect data and systems.
• Potential for career advancement within the company, including promotions to higher-level development or leadership roles.
• An inclusive and positive company culture that fosters collaboration and innovation.

Job Type: Full-time (In office)

Start Date: Immediate

Documents Requirement- Last job relieving letter, ID Proof, Last job offer letter, Updated CV, Last qualification certificate

Roles & Responsibilities:

 3+ years of experience developing mobile apps.  Experiencing fine tuning applications to improve performance and memory utilization.  Thorough understanding of iOS development for iPhone, iPod Touch, and iPad devices.  Experience of design and development of iOS applications, preferably in an Enterprise setting  Proficient with Xcode, Objective-C, and Cocoa Touch  Experience with iOS frameworks such as Core Data, SQLite, MapKit, UIKit, Core Location, etc.  String knowledge in Restful, SOAP APIs to connect iOS applications to back-end services  Strong knowledge of Storyboard, Autolayout, ARC.  Experience of design and development of iOS applications, preferably in an Enterprise setting  Proficient with Xcode, Objective-C, and Cocoa Touch.  experience with iOS frameworks such as Core Data, SQLite, MapKit, UIKit, Core Location, etc  Experience with offline storage, threading, multitasking, and performance and memory tuning with  tools  (such as Instruments).  Understanding of Apple’s design principles and interface guidelines  Knowledge of low-level C-based libraries is preferred  Knowledge of Graph APIs is preferred.  Familiarity with cloud message APIs, Local and push notifications  Proficient understanding of code versioning tools (such as Git, TFS or SVN)  Familiarity with continuous integration.

Candidate Required:

 Excellent communication skills  Be an effective Team Leader and should be able to handle and lead a team with effective delegation.  Proficient in mobile app UI development and best practices  Ability to understand that business needs may shift your priorities and adjust accordingly  Exceptional written and oral communication skills.  Exceptional interpersonal skills, with a focus on listening and questioning skills.  Proven analytical and problem-solving abilities.  Ability to effectively prioritize and execute tasks in a high-pressure environment.

• You have prior experience in Java
• You have a deep understanding of Android SDK, app fundamentals & different development frameworks, integration with backend / API
• Excellent attention to detail and an eye for visuals. Design skills are not required but you should be able to critique and modify existing designs
• You have a deep interest in technology
• You're ready to learn and use new technology

Location: Chennai

Summary of the Position:

Job Purpose:    

Genesys is the global omnichannel customer experience and contact center solution leader. With over 4,500 successful customers, our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. 

Genesys is embracing AI and Machine Learning in delivering AI-powered products like Predictive Routing, Chat bots, and Customer Journey management. The PS Data Scientist share a passion for AI & data working with global project teams and customers to extend data science services across Genesys solutions both on premise and in the cloud.

Join us and be a part of this journey as we write Customer Success stories with these products.

Location: (Chennai/Hyderabad/Bangalore)

WHAT YOU DO:

• Interface with business customers, gathering and understanding requirements

• Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results

• Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis

• Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes

• Build, improve, and provide ongoing optimization of high quality models

• Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process.

• Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams.

• Communicate within the global community respecting cultural, language and time zone variations

• Demonstrate flexibility to adjust working hours to match customer and team interactions

ABOUT YOU:

• Bachelor’s / Master’s degree in quantitative field (e.g. Computer Science, Statistics, Engineering)

• 2-4 years of relevant experience in Data Science or Data Engineering

• 2+ years of hands-on experience performing statistical data analysis across large datasets writing highly optimized SQL queries and utilizing Python (NumPy, Pandas) or similar software (Primary)
• Expertise with major statistical & analytical software like (Python or R or SAS) - Primary
• Experience in Snowflake, Tableau, Elasticsearch, Kibana and real time analytics solution development will be major plus (Secondary)

• Should have the application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc.

• Expertise with data modelling, data warehousing and ETL/ELT development

• Expertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive

• Proficiency with REST API, JSON, (AWS/AZURE/GCP) - Primary

• Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks

• Curiosity, passion, and drive for data queries, analysis, quality, models

• Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders

How You Do It:

How You Think: Understands the business and takes a non-traditional approach to solving common problems. Willing to draw outside the lines and find new ways to make an impact on old problems.

How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener, and can easily persuade to drive a vision and purpose.

How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.

How You Show Up: 

Embodies Genesys core cultural values and pushes to create an authentic employee experience. You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and in still the trust in others.

About Us

Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

This is a remote working position with preference to applicants who can start immideatly.

Mandate Strengths

1. Handsome experience in React and Typescript
2. Full Stack development
3. Passion towards Code Review
4. Strong fundamentals in data structures, algorithms, web technologies, and design patterns
5. Calm under pressure
6. Hungry to improve

Required Skills and Stack

• Expertise in Java / Typescript / ES6+
• Extensive experience with one of the following - Node.js / Spring / Serverless or Enterprise Java-based server technology
• Experience with React 16+
• Version Control - Git
• Excellent verbal and written communication skills
• Contributing to technical and implementation discussions
• Attention to detail and ability to maintain comprehensive documentation
• Ability to meet deadlines consistently and communicate status effectively.

Responsibilities

• Build and mentor the computer vision team at TransPacks
• Drive to productionize algorithms (industrial level) developed through hard-core research
• Own the design, development, testing, deployment, and craftsmanship of the team’s infrastructure and systems capable of handling massive amounts of requests with high reliability and scalability
• Leverage the deep and broad technical expertise to mentor engineers and provide leadership on resolving complex technology issues
• Entrepreneurial and out-of-box thinking essential for a technology startup
• Guide the team for unit-test code for robustness, including edge cases, usability, and general reliability

Eligibility

• Tech in Computer Science and Engineering/Electronics/Electrical Engineering, with demonstrated interest in Image Processing/Computer vision (courses, projects etc) and 6-8 years of experience
• Tech in Computer Science and Engineering/Electronics/Electrical Engineering, with demonstrated interest in Image Processing/Computer vision (Thesis work) and 4-7 years of experience
• D in Computer Science and Engineering/Electronics/Electrical Engineering, with demonstrated interest in Image Processing/Computer vision (Ph. D. Dissertation) and inclination to working in Industry to provide innovative solutions to practical problems

Requirements

• In-depth understanding of image processing algorithms, pattern recognition methods, and rule-based classifiers
• Experience in feature extraction, object recognition and tracking, image registration, noise reduction, image calibration, and correction
• Ability to understand, optimize and debug imaging algorithms
• Understating and experience in openCV library
• Fundamental understanding of mathematical techniques involved in ML and DL schemas (Instance-based methods, Boosting methods, PGM, Neural Networks etc.)
• Thorough understanding of state-of-the-art DL concepts (Sequence modeling, Attention, Convolution etc.) along with knack to imagine new schemas that work for the given data.
• Understanding of engineering principles and a clear understanding of data structures and algorithms
• Experience in writing production level codes using either C++ or Java
• Experience with technologies/libraries such as python pandas, numpy, scipy
• Experience with tensorflow and scikit.