Inside Sales Manager

KDK Software, a pioneer in India’s tax-tech space, is expanding its all-women, remote-first team under the SheConnect initiative. We’re looking for 10+ experienced women professionals to come onboard as Business Development Officers in a role that’s built around flexibility and real work-life balance. Whether you're working from home or anywhere else, this is your chance to grow your career on your terms.

Apply Now: bit.ly/KDKHR

Requirements:

• 5 Years Experience (3 Years experience in Sales)
• Excellent Negotiation Skills.
• Excellent English communication and understanding.

Perks and benefits:

• Work from home
• 7-Hours Work-Shift (Including Breaks)
• Travel Reimbursement

Remote Locations: Ahmedabad, Ambala, Aurangabad, Bangalore, Chandigarh, Chennai, Coimbatore, Delhi, Faridabad, Ghaziabad, Gurgaon, Hyderabad, Indore, Jaipur, Jodhpur, Kanpur, Kochi, Kolkata, Lucknow, Ludhiana, Mumbai, Muzaffarpur, Nagpur, Noida, Patna, Pune, Rajkot, Ranchi, Surat, Vadodara

How to apply -

Please follow the steps below :

1) The first step is to apply for the role. Please click on the link mentioned and fill out the form. - https://recruiterflow.com/wishup/jobs/154

2) Once all the details are filled in, you will encounter an online proctored test, the Aptitude test (25 minutes duration) on the link here -

a.) https://app.wishup.co/test

3) Initial Discussion

4) Interview with Hiring Manager - 1

5) Interview with the Hiring Manager - 2

6) Interview with Hiring Manager - 3

About Wishup

Wishup is India’s largest remote work platform (since 2017), connecting global businesses with top remote professionals in roles such as Virtual Assistants, Operations/Admin Managers, Executive Assistants, Project Managers, Bookkeepers, and Accountants. With a stringent 0.1% acceptance rate, each professional is upskilled and managed via our AI-based remote work tool.

Backed by marquee investors (Orios Ventures, Inflection Point Ventures, 500 Startups, and Tracxn Labs), Wishup’s leadership team includes alumni from premier institutes like IIT Madras, IIM Ahmedabad, IIT Kanpur, IIT Bombay, and DCE.

About the role, Key notes:

• Profile – Client Success Head
• Role – Full-time
• Grade – Sr. Manager / AVP
• Location – Remote - Work from home / Anywhere
• Work hours – Mon to Fri / US Shift (6:30 PM to 3:30 AM IST)

What you’ll do? 

Develop Healthy Client Relationship - Create engagement strategies with clients to develop a professional relationship through the provision of products and operational services, training, and customer services.

Enhance Client Training - Makes sure that clients are aware of resources available for learning about Wishup’s service and that they’ve got tools letting them take advantage of everything Wishup offers.

Evaluate and Analyze Client Needs - Regularly checking on how Wishup’s service is meeting customers’ needs and whether there are areas for possible improvement or upgrades

Build Trust and Transparency with Clients - Unlock more value for their customers and create a virtuous circle that ensures mutual success.

Onboard New Clients - Educate key customers on how to build an effective virtual team using Wishup and derive the best possible output using the best virtual workspace practices

Act as a Client Advocate - Ensure the client’s feedback is heard and acted upon. Be the voice of the clients in the company, and mediate between the clients’ requests and the company’s vision.

Encourage Clients to Upgrade and build efficient virtual teams - Persuade customers to upgrade to higher plans or even catalyze them to consider building virtual teams leveraging Wishup’s potential. With an in-depth understanding of the Client’s needs, you can identify opportunities for the company to provide additional services. 

Promote Client Loyalty - Keep track of clients’ subscription expiration dates and follow up with them to renew their subscriptions. Reduce the churn rate and increase retention by providing the client highest standard of service.

Expectation in Week 1 –

• Understand our business model, how we work, and who we serve.
• Understand the role of various departments and how they collaborate to deliver an exceptional client experience

Expectation in Month 1 –

• Learn all about the current set of processes in place
• Take on your first set of key accounts and handle their engagement
• Learn all about onboarding clients and initiate onboarding calls to build your own portfolio

Expectation till Month 3 –

• Nurture the relationships with the assigned accounts and build an upgrade pipeline to drive internal revenue
• Coach and mentor the Client Success Managers on effective strategies to reduce churn and drive growth with existing accounts
• Build a referral strategy to unlock growth potential by targeting business circles from existing accounts
• Formulate a plan to hire and train 3 new CSMs to achieve the desired internal revenue growth target

Expectations till Month 6 –

• Identify gaps in the pipeline and process to drive growth from existing accounts
• Convert 5 key accounts to match the current mega accounts in the company
• Demonstrate successful execution and implementation of the new growth strategies

Expectation in year 1 –

• Lead a team of 10 Client Success Managers to drive the internal revenue growth goals and retain them
• Maintain and grow a stable upgrade and referral pipeline
• Build up the talent onboarding strategies, test them thoroughly, capture and analyze the results, and implement improvements. 

What are we looking for?

• 4+ years of customer success/client relationship experience, post-sales, or consulting role 
• Strong work experience in client-facing roles such as account management, business development
• Very detail-oriented, tech-savvy, and solution-oriented
• Proven track record and enthusiasm for driving outcomes, with the ability to work under pressure
• Experience in onboarding, set up, training/product demos, resolution and escalation of issues, and client retention.
• Able to use data to make decisions, simplify complex problems, and express themselves thoughtfully
• Strong track record of identifying customer needs and successfully executing on retention and adoption strategies
• Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals
• Excellent communication and presentation skills with the ability to flex style depending on the audience (C-Level / Leadership / Team)
• Ability to adapt and thrive in a fast-paced environment and rapidly changing market
• Bachelor’s degree required

What’s in it for you?

• A fully remote (work from anywhere) role
• Receive a more-than-competitive salary plus benefits
• Performance-driven and transparent work culture
• Enjoy a culture with opportunities for growth and learning

Job Role: Content Strategist

• Exp: 4+ Years
• CTC: open 
• Notice Period – Immediate Joiners preferred

Responsibilities:

● Create creative strategy/new content for clients. Work closely with design, content team to build and audit marketing toolkits

● Collaborating with team members – writers, content creators/designers and account managers– to consistently deliver high performance work

● A content strategist needs to develop explicit and engaging content consistently

● Should also analyse content marketing data to trends and anticipate brand needs

● Should also perform various content audits to understand how existing content is performing

● Content strategist must also keep an eye on what is happening in and around the industry to develop the most mind-boggling and unique ideas for brands.

Job Title: DevOps Trainer

We are seeking a motivated and technically proficient DevOps Trainer with around 2 years of hands-on experience in DevOps practices and tools. The ideal candidate should be passionate about sharing knowledge and mentoring aspiring professionals on CI/CD, containerization, cloud infrastructure, and automation tools. A willingness to quickly ramp up on emerging technologies based on business needs is essential. The role also demands the ability to conduct engaging training sessions across both virtual and in-person formats.

Key Responsibilities:

• Conduct instructor-led training sessions on key DevOps topics such as:
• CI/CD pipelines (Jenkins, GitLab CI, etc.)
• Infrastructure as Code (Terraform, Ansible)
• Containerization (Docker, Kubernetes)
• Cloud Platforms (AWS/Azure/GCP basics)
• Monitoring and Logging tools (Prometheus, Grafana, ELK Stack)
• Design and update curriculum, training material, hands-on labs, and assessments
• Facilitate workshops, bootcamps, and real-world project simulations
• Guide and mentor students or professionals during their capstone projects
• Collaborate with the L&D team to continuously improve training delivery and learner engagement
• Stay updated with emerging tools and practices in the DevOps landscape

Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or related field
• Around 2 years of industry experience in a DevOps role or equivalent
• Proficiency in scripting (Bash, Python, or Shell)
• Solid understanding of version control (Git), CI/CD pipelines, and automation
• Good exposure to Docker and Kubernetes
• Basic knowledge of any cloud platform (AWS/GCP/Azure)
• Prior experience in training or mentoring (preferred but not mandatory)
• Strong communication and presentation skills
• Ability to explain complex topics in a simple and engaging way

Good to Have:

• DevOps/Cloud certifications (e.g., AWS Certified DevOps Engineer, CKA)
• Experience with LMS platforms and virtual labs
• Familiarity with Agile practices and DevSecOps

Sourcing and Talent Acquisition:

• Utilize various channels (job boards, social media, networking, etc.) to source qualified candidates.
• Proactively identify and engage passive candidates.
• Build and maintain a strong talent pipeline.
• Employ recruitment marketing strategies to enhance employer branding.

Candidate Evaluation and Selection:

• Screen resumes and applications to assess candidate qualifications.
• Conduct phone, video, and in-person interviews.
• Evaluate candidates' skills, experience, and cultural fit.
• Perform reference checks and background checks.
• Manage the interview process and provide timely feedback to candidates.

Requirements:

6+ year of working experience .

Strong understanding of web fundamentals

Deeply technical with a track record of successful delivery.

Manage daily/weekly scrums.

Lead technical strategy and implementation for various team initiatives with an alignment with project / client expectations

Proven record of building project from scratch.

An entrepreneurial spirit combined with strong program and project management skills.

Excellent written and verbal communication skills with the ability to present complex plans and designs.

Excellent judgment, organizational, and problem-solving skills.

Excellent design and architecture knowledge.

Data-driven decision making.

A software developer's job description may vary depending on the organization and specific project, but generally, it includes:

• Bachelor's degree in computer science, software engineering, or a related field (sometimes, relevant experience can substitute for formal education).
• Proficiency in one or more programming languages and related technologies.
• Strong problem-solving skills and attention to detail.
• Knowledge of software development methodologies (e.g., Agile, Scrum).
• Familiarity with software development tools, IDEs, and frameworks.
• Excellent communication skills for effective collaboration with team members and stakeholders.
• Ability to work independently and in a team.
• Continuous learning to stay updated with the latest technology trends.
• 
  

• Specialized in architectural knowledge/experience in Tosca
• Hands on experience to support operational stuff on Tosca
• Needs to be an SME who will lead and guide rest of the resources on the project
• Needs to come up with solutions, strategic thoughts and efficiencies for Tosca implementation
• Willingness to find answers and resolutions
• Good Communications Skills