Sales & Operations - Field work
The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.
Responsibilities
- Build relationships with prospective clients
- Maintain consistent contact with existing clients
- Manage sales pipeline
- Analyze market and establish competitive advantages
- Track metrics to ensure targets are hit
Qualifications
- Bachelor's degree 3+ years in sales industry
- Experience in full sales cycle including deal closing Demonstrated sales success
- Strong negotiation skills
- Strong communication and presentation skills
- CRM experience is preferred

About Grace International Solutions Private Limited
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What You will do
We're looking for bright Senior DevOps engineers that are deeply experienced individual contributors and dynamic team leaders, to join our dedicated DevOps Practice Group. As a Senior DevOps practitioner at Zemoso you’ll use your expertise to provide DevSecOps services to our customers and to our inhouse Dev teams.
Basic Qualifications
- Bachelor's degree in computer science, engineering or equivalent experience.
- 15+ years of overall IT experience
- 10+ years of DevOps experience with 5+ years of it on Azure platform
- Relevant Azure Certification(s)
Must have experience
- IaC tools ARM/bicep template, Azure DevOps
- GITHub repo and GIT tools
- scripting languages Python, PowerShell, bash development experience
- CI/CD design, build management.
- Container tools Docker and Kubernetes
- Azure Policy and permissions provisioning.
- IT experience to design, development (Java Spring Boot), automated testing, REST API’s, Microservices, Pub/Sub architecture
- Costing, budgeting, forecasting, monitoring cloud expenses.
- Architecture drawings and proposals, presentations.
- Stakeholder management.
- Prototyping.
Nice to have experience
- IaC tools CloudFormation, Terraform
- Build tools Apache Maven, Jenkins
- Networking: DNS, TCP/IP, HTTP, CDN and VPN
- Security: NSG, firewall and Azure policies, HTTPS, SSL certificates, KMS key
- Authentication (IAM): SAML 2.0, OpenID Connect, OAuth 2.0, Keycloak-based IdAM, LDAP and AD, and/or 3rd-party SSO.
- Access: RBAC and ABAC
- Load Balancers: Apache, Nginx, HAProxy
- Encryption: PKI infrastructure, Certificate authorities, OCSP, CRL, CSRs, x.509 certificate structures, pkcs12 certificate containers
Additionally, we’re looking for individuals who:
- Will assist in the rollout and deployment of new product features, and deploy applications via automation with configuration management tools
- Will build applications and tools to reduce barriers, decrease friction and speed up delivery of products
- Can effectively articulate technical challenges and solutions.
- Have strong collaborative instincts and interpersonal skills; must enjoy and work well with a wide variety of stakeholders in a complex organization
- Will manage individual project priorities with guidance, meeting deadlines and deliverables.
Benefits
- Competitive salary.
- Work from anywhere.
- Learning and gaining experience rapidly.
- Reimbursement for basic working set up at home.
- Insurance (including a top up insurance for COVID).
Location
Remote - work from anywhere.
About us:
Zemoso Technologies is a Software Product Market Fit Studio that brings silicon valley style rapid prototyping and rapid application builds to Entrepreneurs and Corporate innovation. We offer Innovation as a service and work on ideas from scratch and take it to the Product Market Fit stage using Design Thinking->Lean Execution->Agile Methodology.
We were featured as one of Deloitte Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019). We were also featured in Deloitte Technology Fast 500 Asia Pacific both in 2016 and 2018.
We are located in Hyderabad, India, and Dallas, US. We have recently incorporated another office in Waterloo, Canada.
Our founders have had past successes - founded a decision management company acquired by SAP AG (now part of Hana Big data stack & NetWeaver BPM), early engineering team of Zoho (leading billion $ SaaS player) & some Private Equity experience.
Marquee customers along with some exciting start-ups are part of our clientele.
Main tasks
- Supervision of the CI/CD process for the automated builds and deployments of web services and web applications as well as desktop tool in the cloud and container environment
- Responsibility of the operations part of a DevOps organization especially for development at LS telcom in the environment of container technology and orchestration, e.g. with Kubernetes
- Installation, operation and monitoring of web applications in cloud data centers for the purpose of development of the test as well as for the operation of an own productive cloud as LS service
- Implementation of installations of the LS system solution especially in the container context
- Introduction, maintenance and improvement of installation solutions for LS development in the desktop and server environment as well as in the cloud and with on-premise Kubernetes
- Maintenance of the system installation documentation and implementation of trainings
Execution of internal software tests and support of involved teams and stakeholders
- Hands on Experience with Azure DevOps.
Qualification profile
- Bachelor’s or master’s degree in communications engineering, electrical engineering, physics or comparable qualification
- Experience in software
- Installation and administration of Linux and Windows systems including network and firewalling aspects
- Experience with build and deployment automation with tools like Jenkins, Gradle, Argo or similar as well as system scripting (Bash, Power-Shell, etc.)
- Interest in operation and monitoring of applications in virtualized and containerized environments in cloud and on-premise
- Server environments, especially application, web-and database servers
- Knowledge in VMware/K3D/Rancer is an advantage
- Good spoken and written knowledge of English
Job Responsibilities-
- Be in charge of running and managing the team on a daily basis
- Set performance targets for all associates in the team to meet up with overall process objectives
- Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
- Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
- Conduct regular reviews of all agents performance and organize training sessions for underperformers
- Submit regular reports to management and seek new ideas and strategies to improve performance at the center
- Manage the daily team activities and operations
- Drive Team adherence and manage to schedule
- Managing Escalations (Internal & External)
Job Requirement-
- Excellent verbal and written English communication skills
- Must have handled a team size of minimum 5-10 people in his/her current role
- Should be comfortable with reports, dashboards & share insights from data to improve the process.
- Proficient in MS Office, Skype
- Experience in international KPO/BPO will be an added advantage
- Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
- Should ready to work in night shift
- Any degree required
- Should have minimum 1 to 2 years relevant experience
Job Description
Delivery Manager -
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Manage a delivery team to ensure timely and accurate customer deliveries.
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Oversee daily activities of the delivery team and provide direction and guidance as needed.
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Perform resource allocations and workload assignments according to delivery requirements.
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Ensure that team maintains a high level of competence and operational excellence.
-
Evaluate the performance of team members and determine training needs.
Roles & Responsibilities
Delivery Management and Escalations
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Owns the end to end delivery of the Projects, focusing on regular and timely delivery of value
-
Define project scope and schedule, define and track the Release/Project plan, milestones as per SOW/Release Plan and work closely with PO/SM for the same
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Manage risks and issues, Understand and flag risks/mitigations and dependencies along with SMs/POs appropriately and timely manner
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Prepare and provide progress reports and updates
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Manage deviations from plans and work closely with SM/PO in apprising client in case of any scope/plan changes and work towards negotiation/SOW edits/approvals or take corrective measures
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Be an escalation point for every SM and PO and Client on project-related issues and provide resolution or resolve the same in a timely manner
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Manage engagement/relationship with the client and work towards the inputs/feedback from the CSAT review
People and Team Management
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Work closely with SM in removing roadblocks to their work
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Understand and solves learning, development, and training needs of Projects and team members
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Set-up goals/Roles & Responsibilities for the group/team members
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Work closely with SM for defining the career path, performance improvement plan(PIP) for group/team-members
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Takes all Hiring decisions
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Do resource Management- allocation, projections and take all Staffing decisions in consultation with PO and SM
-
Work with Agile Coach to find and execute training needs and places for improvement
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Skip-level meetings with people to see their motivation, any personal issues, inter-team conflict, etc.
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Evaluate the engagement level of the group/team members and take respective actions
-
Experimenting with innovation projects, pet projects, product ideas
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Drives cultural change working along with Agile Coach
Process
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Works closely with Delivery Directors to discover challenges and access programs. Ensure review and retrospective recommendations are getting implemented in the projects and work closely with Agile Coach to address the challenges with proposed recommendations.
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Improving hiring and staffing process, future planning for the group growth
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Work with the Architects/Chief Architect in supporting him to adopt the recommended engineering practices
-
Get Project/Delivery Audits done for Projects at regular intervals and take respective actions
360 Degree review
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Create a 360 view of project health metrics as per Srijan standards
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Represent 360 reviews for Project at a regular cadence and provide project updates in PM forums
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Get involved in team 360 review(quarterly/project end) and work towards the feedback of team members and facilitate appraisal decisions for group/team-members
Organizational contributions
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Participate and represent group in Strategy meet with required details
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Encourage team-members/group to participate in Organisation contributions/forums
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Be a channel for Srijan to showcase by attending, delivering, networking at meetups, presentations, sessions, workshops etc.
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Be an evangelist and help HR in hiring/onboarding
Required Skills/Experience
-
Overall Experience of 10+ years in the Industry
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Good experience in Agile methodology
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Analytical skills
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Well-developed interpersonal skills
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Commercial awareness
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Effective Communication
-
Team working skills
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Ability to motivate people
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Management and leadership skills
- Participate in the development of application software
- Own the detailed design of the system.
- Comfortable in design, implementation, testing, and documentation
- Ensure quality by writing developer level tests (unit, component, etc.)
- Works with the team for the quality and timely deliveries.
- Creates products according to the specifications and software development process
- Helps the team meet their daily and iteration objectives
- Works to remove internal and external impediments in the Scrum team
- Facilitates continuous improvement with regular inspect , Adapt and team retrospection, Interface and Participate in Scrum of Scrum
Skills and experience
- Bachelor’s or master's degree in Computer Science or related field
- 6-7 years’ experience hands-on in Node JS experience, Good Java script fundamentals. Python experience will be a plus.
- Should be experienced in web-based applications and micro-services architecture.
- Experience in relational databases ( PostgreSQL or Redshift)
- Exposure to MOCHA, CHAI test framework
- Knowledge in Test Driven Development.
- Experience of working in Cloud environments like AWS etc
- Knowledge of deploying application on Cloud Foundry
- Excellent coding and debugging skills. Knowledge of design patterns and practical application of the same
- Knowledge of Privacy & Security Rules, aspects for Software is a plus
Personal Characteristics
- Good communication and documentation skills.
- Self-starter, quick learner, ability to work with teams.
- Software Craftsmanship mindset.
- Proactive and self-driven possesses a due sense of urgency.
- Ability to stay focused on the target to deliver in an agile manner.
- Openness to collaborate in interest of project/organization.
- Shall be very good technically; good problem-solving abilities.
- Working with multisite teams, Quality conscious and Process & customer Oriented.

- Working with the product team to develop new features focused on improving the user experience
- Improving existing features and working on streamlining client implementations through improved tools
- Improving our technical architecture and building out a continuous integration pipeline
- Modernizing our front-end in new frameworks
- Everything else - our team is small and you'll likely be involved in almost every tech-related thing going on
Requirements
- 1+ years of experience building consumer-facing web apps
- You are interested in the full-stack opportunity and love building a feature from start to finish
- Self-starter with a deep interest in tech - we want someone who will come in with opinions, and shape our engineering practices and decisions for the better
- An eye for design - you'll have an important role in making the product look great
- Believe in our mission and love the idea of working in education to help students succeed
Technologies you'll work with:
- NodeJS, http://sails.js/">Sails.JS
- http://react.js/">React.js, Redux, Redux-Saga
- Kubernetes, Postgres, ElasticSearch, Redis, RabbitMQ
- Whatever else you decide - we're constantly re-evaluating our stack and tools
- Having prior experience with the technologies is a plus, but not mandatory for skilled candidates.
Benefits
- Remote Option - You can work from any location of your choice
- Reimbursement of Home Office Setup
- Competitive Salary
- Friendly atmosphere
- Flexible paid vacation policy


