Inside Sales Executive

Roles And Responsibilities:

Taking the lead in driving inquiries and admissions for the online learning programs provided by HeyCoach.

Overseeing the complete sales life cycle, which includes engaging with a substantial number of qualified leads and guiding them through the enrollment process until final conversion.

Providing counseling and guidance to experienced professionals through phone or email interactions, assisting them in identifying courses that align with their career progression, and recommending the most suitable options.

Requirements

Strong technical aptitude and familiarity with technology-driven products and solutions.

Prior experience in successfully handling sales or business development with deals or transactions of a value exceeding 20,000 units of currency.

A minimum of 1-6 years of experience in the EdTech industry business-to-consumer (B2C) sales.

Demonstrating excellent proficiency in both verbal and written English communication is essential, knowing regional languages will be the cherry on the cake.

Having basic knowledge or preliminary experience with Customer Relationship Management (CRM) systems is preferred.

About the company:

Our client is a start-up organization founded in 2014 by experienced professionals and is now in its 22nd year of serving global customers after merging with 4Cplus. They specialise in Management Consulting, Technology Services, and Business Transformation Outsourcing, committed to providing their customers with exceptional experiences.

About the role:

Responsibilities:

• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions within the SAP landscape.
• Lead and actively participate in at least 4 end-to-end implementation projects and provide expertise throughout the project lifecycle.
• Provide support for multiple SAP projects, ensuring the highest level of system availability and performance.
• Install, configure, and upgrade SAP systems, including SAP NetWeaver, SAP S/4HANA, and related components.
• Utilize your in-depth knowledge of operating systems (Windows, Linux, Unix) and system architecture to optimize system performance and stability.
• Work with ticketing systems to manage and prioritize support requests, ensuring timely resolution and effective communication.
• Organize SAP Basis tasks and coordinate closely with customers and other teams within the organization.
• Manage SAP databases, including MS-SQL, Oracle, DB2, Sybase, and Hana, ensuring data integrity and efficient performance.
• Perform system monitoring, performance tuning, and troubleshooting to maintain optimal system performance.
• Implement security measures, user authentication, and authorization protocols to ensure data integrity and system security.
• Execute regular system backups, disaster recovery planning, and testing to ensure data integrity and business continuity.
• Collaborate with functional teams to support system configuration, enhancements, and customizations to meet business requirements.
• Maintain documentation related to system architecture, configurations, and standard operating procedures.
• Stay current with industry trends, best practices, and advancements in SAP technology to provide innovative solutions and recommendations.

Qualifications & Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 6-8 years of hands-on experience as an SAP Basis Consultant, including experience with SAP NetWeaver, SAP S/4HANA, and related components.
• Should have experience of client-facing roles
• Should have excellent communication skills
• Proven experience in working on at least 4 end-to-end implementation projects and multiple support projects.
• Strong understanding of SAP architecture, system landscapes, and best practices.
• Proficiency in SAP system installations, upgrades, and migrations.
• In-depth knowledge of operating systems (Windows, Linux, Unix) and system architecture.
• Familiarity with ticketing systems for effective issue tracking and resolution.
• Expertise in managing SAP databases such as MS-SQL, Oracle, DB2, Sybase, and Hana.
• Excellent organizational skills to manage SAP Basis tasks and follow up with stakeholders.
• Excellent communication and interpersonal skills to collaborate effectively with technical and non-technical stakeholders.
• Ability to work independently and as part of a team in a fast-paced and dynamic environment.
• SAP certifications in relevant areas (e.g., SAP Certified Technology Associate) are a plus.
• Prior experience in cloud-based SAP deployments and automation tools is advantageous.

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Responsibilities

• Design and implement Azure BI infrastructure, ensure overall quality of delivered solution 
• Develop analytical & reporting tools, promote and drive adoption of developed BI solutions 
• Actively participate in BI community 
• Establish and enforce technical standards and documentation 
• Participate in daily scrums  
• Record progress daily in assigned Devops items 

Ideal Candidates should have

• 5 + years of experience in a similar senior business intelligence development position 
• To be successful in the role you will require a high level of expertise across all facets of the Microsoft BI stack and prior experience in designing and developing well-performing data warehouse solutions 
• Demonstrated experience using development tools such as Azure SQL database, Azure Data Factory, Azure Data Lake, Azure Synapse, and Azure DevOps. 
• Experience with development methodologies including Agile, DevOps, and CICD patterns 
• Strong oral and written communication skills in English 
• Ability and willingness to learn quickly and continuously 
• Bachelor's Degree in computer science 

Casandra Architeture- 7+ Yrs- Bangalore

Strong knowledge of Cassandra Architecture including read/write paths, hinted handoffs, read repairs, compaction, cluster/replication strategies, client drivers, caching, GC Tuning.

                Experience in writing queries and performance tuning.

                Experience in handling real time Cassandra clusters, debugging and resolution of issues.

                Experience in implementing Keyspaces, Table, Indexes, security, data models & access administration.

                Knowledge in cassandra backup and recovery.

                Good communication skills.

Who We are

At e6data (https://e6x.io/">https://e6data.io) we’re building core algorithms that makes querying 25 - 200X more performant (i.e. faster and/or cheaper) than every other analytics platform in the world. This results in billions of dollars of value unlocked across faster analytics, savings on compute / infra, and new use cases becoming possible.

Our core team has 100+ years of combined experience and 10+ patents across diverse but complementary disciplines like real time databases, time series databases, SQL OLAP engines, distributed computing platforms, stream processing, and log analytics. Two of the founding team are second time founders with past exits.

We are passionate about solving the deepest and most important problems in computer science, and believe in making our technology available to customers regardless of their location, size, or budget. Our vision is for e6data to power every analytical workload in the world - regardless of deployment scenario (cloud, on-premise, edge), across every use case (end user queries, ETL / data pipelines), and every latency requirement (batch, streaming / real time).

What you'll do?

• Write awesome code
• The focus will be on performance of our data platform
• Identify tactical and long-term product improvements (could be code, script, etc.)
• Responsible for Planning and executing Metadata and Governance tool supports
• Build our internal Data Platform using exdata
• Adding scalable functionality to the system for new features like UDF's, sql functions etc

What are we looking for?

• Worked with Python for a minimum of 2 years
• Well versed with Django REST framework
• Knowledge of document based data stores like MongoDB
• Strong team player
• A passion for continuous learning and growth (both at a personal and team level)
• Experience (or enjoys) working in a startup will be an added advantage

• provide first, and second-tier (L1, L2) product support via Email, Social media, and our Forums.

• Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.

• Monitoring application processes, application logs and taking appropriate resolution actions in case of failures. Ask customers targeted questions to understand the root of the problem quickly.

• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using Enpass.

• Work closely with technical teams to investigate complex issues and enhance the quality of existing products.

• Document and follow-up customer suggestions for continued improvements to the Development Team.

• Provide daily metrics and reports on tickets; maintain the ticketing system and the tickets.

• Taking ownership of customer issues reported and seeing problems through to resolution.

• Improve Product user-guide and FAQs.

• ONLY B.TECH CANDIDATES MUST APPLY. FRESHERS DO NOT APPLY.

• CANDIDATES WITH RELEVANT TECH SUPPORT EXPERIENCE ONLY MUST APPLY
• CANDIDATE MUST HAVE FLUENT ENGLISH SPEAKING SKILLS (BOTH WRITTEN AND VERBAL)

• Setting up the brand bible for various products and audiences
• Making sure that the brand is consistent across various platforms
• Setting up brand guidelines to be followed for communication, social media, merchandise, product and other assets of the company
• Plan, lead and execute the projects required to boost our brand presence
• Collaborate with Creative Team, Growth Team & others for execution of projects
• Partner with creative agencies, research and media partners to create integrated marketing plans
• Taking up initiatives to position our brand
• Strategize, develop and execute marketing interventions at FamPay
• Develop accurate projects priorities, schedules and execution of Mass marketing campaigns.

• 4 - 7 years total experience
• Worked with a B2C tech startup in Brand strategy, including the setting of style guides, brand guidelines, brand vision and value proposition for short as well as long term
• Extremely empathetic towards understanding of the user groups: Teenagers and their parents
• Should be excited about building a brand for teenagers
• Up to date with recent trends and social media
• Good understanding of business dynamics in India
• Proactive personality and self-driven
• Takes ownership and has whatever it takes attitude
• Excited to work in a fast-paced environment
• Excellent communication and interpersonal skills
• Enthusiastic about early stage start-ups