Business Development Manager

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

As a Staff Systems Engineer, you will be responsible for designing, implementing, and expanding Zuora subscription billing and payment solutions and will bring a solid understanding of the Zuora Billing application and APIs, as well as experience integrating Zuora with other systems. In this role, you will collaborate with Product managers, Zuora internal technical resources, and other engineering teams in the R&D organization to design and deliver scalable technical solutions that meet growing business needs.

About this roll* (Responsibilities) 

• Collaborate with stakeholders to understand project requirements and objectives related to Zuora Subscription Billing and Zuora Payment Develop and configure Zuora’s Product Catalog, including rate plans and pricing models, to meet business needs and support billing processes
• Ensure the security and integrity of Zuora’s environment by implementing best practices and security measures
• Experience with customizing Zuora using the Zuora API and ZOQL, and integrating Zuora with other financial platforms 
• Design and implement payment solutions using payment methods like Credit Card, Alternate Payment Methods (APMs), ACH, Direct Debit, etc.
• Understand Payment Gateways, Country Specific requirements, Refund, Chargeback, Cancellation, and Network Tokenization
• Configure and manage notifications within Zuora to keep partners, both internal and external, informed of key events and updates
• Customize and design invoice templates in Zuora to align with branding guidelines and meet customer requirements
• Provide guidance on billing processes and best practices, using domain knowledge to drive optimal solutions to lead business discussions with customers, discover requirement, frame a problem statement, lead solution workshops and deliver a Technical solution

Do you have the right ingredients*? (Requirements)

• Experience with Zuora development, including Product Catalog, workflows, Security, Notifications, and Invoice Templates
• Experience in translating requirements into technical specifications and solution design
• Experience in requirements gathering, use cases documentation, business analysis, systems design and integration, user interface design and implementation
• Experience in data analysis, conversion and migration, interfaces and reports
• Experience with customizing Zuora using the Zuora API and ZOQL
• Lead and implemented Zuora Billing for 1 or more companies
• 5+ years of experience with Zuora Billing

Special Sauce* (Nonessential Skills/Nice to Haves)

• Zuora Admin and Architect certifications
• Knowledge of Zuora RevPro

Our Spread* of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community.

About the role

We are looking for a person who has an understanding of various destinations and tour sales packages. We are seeking a dynamic and results-oriented Holiday Domestic and International Sales professional to drive revenue growth and customer satisfaction during peak holiday seasons. This role will involve managing and executing sales strategies for both domestic and international markets, focusing on maximizing sales opportunities and exceeding targets.

Roles & Responsibilities

1. Actively engage with customers to understand their needs and preferences, providing exceptional customer service.

2.Utilize effective sales techniques, including product demonstrations, presentations, and negotiations, to close deals

3.Develop and implement comprehensive sales strategies for the holiday season, aligned with overall business objectives.

4. Identify target markets, analyze market trends, and develop tailored sales approaches to maximize revenue potential.

5. Collaborate with cross-functional teams to ensure seamless execution of sales initiatives.

Requirements:

# Bachelor’s degree in travel related domain

# Candidate should have knowledge of travel industry

# Excellent business development and client acquisition skills

# Exceptional negotiation and closing skills

# Proficiency in maintaining databases and preparing reports

# Strong interpersonal and communication skills, with the ability to build relations with clients

Interview process

1st round with HR team

2nd & final round with operations Manager.

Note*:

1.      The duration of this internship is 1 year

2.      Competitive stipend will be offered of 12000

3.      After completion of internship, PPO will be offered based on the performance

Job Location: Plot No 80, Institutional Area, Sector 32, Gurugram Haryana, 122001

Presenting lessons in a comprehensive manner and using visual/audio means to facilitate learning.

Providing individualized instruction to each student by promoting interactive learning

Create and distribute educational content (notes, summaries, assignments etc.)

Assess and record students’ progress and provide grades and feedback.

Maintain a tidy and orderly classroom.

Collaborate with other teachers, and parents and participate in meetings as an when required.

Observe and understand students’ behaviour and psyche.

Develop and enrich professional skills and knowledge by attending seminars, conferences etc.

Explaining the concepts in easy and understandable terms to the students.

Using real-life examples to teach geometrical concepts.

Developing students' interest in subjects.

Planning and creating teaching materials.

You will also be responsible for assigning homework, grading assignments and quizzes, and documenting students' progress. Etc.,

ABOUT THE ROLE

We are seeking a highly skilled and experienced Project Manager to join our dynamic team. As the Project Manager - Automobile, you will be responsible for overseeing the planning, execution, and successful completion of projects related to the development and implementation of alternative gas fuel systems for automobiles. You will collaborate with

cross-functional teams, including engineering, production, procurement, and quality assurance, to ensure project milestones are achieved within the defined scope, timeline, and budget.

The ideal candidate should possess a strong background in automotive engineering and project management, with a proven track record of delivering projects on time and within budget.

Requirements: 7+ years of proven experience as a Project Manager in the automotive industry, preferably in alternative fuel systems or related fields.

Responsibilities:

● Lead and manage the end-to-end project lifecycle, including project initiation, planning, execution, monitoring, and closure.

● Define project scope, goals, and deliverables in collaboration with stakeholders and senior management.

● Develop detailed project plans, schedules, and budgets, and ensure adherence to project timelines and budgetary constraints.

● Coordinate and collaborate with cross-functional teams to assign project tasks and ensure efficient utilization of resources.

● Monitor project progress, identify potential risks, and develop mitigation strategies to ensure timely completion of deliverables.

● Conduct regular project status meetings and provide progress updates to stakeholders and senior management.

● Establish and maintain strong relationships with customers, suppliers, and other external stakeholders.

● Ensure compliance with industry standards, regulations, and quality assurance processes throughout the project lifecycle.

● Identify process improvements and drive continuous improvement initiatives to enhance project management methodologies and efficiency.

● Prepare and present project reports, including project status, financials, and key performance indicators, to senior management.

• Drive the execution of all product lifecycle processes for the growth of Factory Acquisition product, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Identify, Plan and execute side Product Hacks to speedup Factory Acquisitions
• Assess current competitor offerings, seeking opportunities for differentiation
• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
• Build product flows for seamless factory onboarding at scale
• Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
• Drive the Factory CAC Metric
• Implement, and maintain production timelines across multiple departments
• Appraise new product ideas and strategize appropriate to-market plans

• Developing and implementing HR strategies and initiatives aligned with the overall business strategy
• Bridging management and employee relations by addressing demands, grievances or other issues
• Managing the recruitment and selection process

Responsibilities

• Create & Deliver motion graphics for a variety of media like Websites, and mobile devices among others.
• Working with the Video design Lead to understanding the storyboard in creating exceptional motion graphic videos.
• Assist the Video design team in creating the animation styles.
• keep up with the latest motion design trends & brainstorm to create new design ideas for videos.
• Edit raw video footage, Colour correct, and add effects & Transitions to create innovative video deliverables.

Solutions Engineer is a strategic and high-exposure role that will drive the use of the company, being a trusted consultant to our customers by guiding them during the product's implementation and internally evangelizing on the diverse use cases of company implementation. You will drive the onboarding, product solutions, end-to-end implementation of the product, to deliver a seamless user experience.   

The job will require a bit of coding, client interactions, and working with different teams to build the solution & deliver it in a short period of time. 

This role has 3 layers to it - 

Solutioning 

• Configure all features of the company application, groups, and security settings in the company and other EAS systems.
• Leverage your vast knowledge and expertise across various Applications and Systems to define Blueprint for company Implementation in newer areas/applications.
• Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the company platform.
• Build and motivate the team to build reusable solutions that can be easily adopted and deployed by customers.

Technical Enablement 

• Strategically Configure, Test, Document, and educate company team members on system design to ensure long-term success.
• Pilot processes with the aim to directly influence the overall Product development and improve the way our customers use the company
• Drive existing and new product feature adoption across Customers.
• Serve as the escalation point of contact for critical issues, for customer concerns relating to technical issues, and coordinate with Professional Services, Engineering, and Product teams.
• Enable the CSMs, Support & Implementation teams from a technical standpoint, to help them meet their SLA requirements (Bugs, Troubleshooting)
• Ensure Application Analysis and technical reviews are happening at the right time, within SLA.

Technical Account Management

• As a part of the Customer Success team, you will work with our Customer Success Managers and customers as Technical Owner to strategize on business objectives and implement company solutions to achieve them.
• During execution consult/ advise/ participate on calls with client's IT stakeholders (Heads, Leads, or senior technology folks), traveling to client locations as needed.
• Work cross-functionally in collaboration with different departments, including Product, Engineering, Professional Services, Support, and Marketing to address issues, questions, and requests.
• Build a relationship with the key customers, by engaging with the key stakeholders and technical leadership, on calls and in person.

What are we looking for?

• Has preferably worked in Product based or Consulting companies for International customers
• Comes with a work experience of 6+ years 
• Should be strong with Javascript, HTML, and CSS 
• Demonstrates the ability to collaborate with internal and external stakeholders while dealing with complex situations
• Should be flexible to work in the EU (1 PM to 10 PM IST) or US (5 PM to 2 AM) time zones.