Inside Sales Executive

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Responsibilities:-

Participate in requirements analysis.

Collaborate with internal teams to produce software design and architecture.

Write clean, scalable code using .NET programming languages.

Test and deploy applications and systems.

Revise, update, refactor and debug code.

Improve existing software.

Develop documentation throughout the software development life cycle (SDLC).

Serve as an expert on applications and provide technical support.

Requirements and skills:-

Proven experience as a .NET Developer or Application Developer.

Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)).

Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3.

Familiarity with architecture styles/APIs (REST, RPC).

Understanding of Agile methodologies.

Excellent troubleshooting and communication skills.

• Ensure correct and timely reporting
• Collaborating with another department
• Create and give presentations
• Help managers in evaluating performance (e.g. writing reports, analyzing data)
• Understand each department’s (e.g. Marketing, Sales, QA, Development, PMs & Operations) daily processes and goals
• performance tracking; ensure regular monitoring and report on plan vs. actual performance
• escalate possible issues on time
• Present updates to senior management
• Assist with the management of the project life cycle from inception to final delivery sign-off
• Provide an active role and use critical judgment in the development of all project deliverables
• Assist Project Manager (PM) to ensure project requirements, standards, and documentation are followed
• Assist PM with reporting on the project status and health

Description:

Looking for experienced Software Developer with a strong background in SaaS product development. This role is crucial in driving the design and development of a modern accounting software for India.

The role gives you a unique chance to work on cutting-edge technology in an exciting, high-growth early stage startup that has a vision to revolutionize the way accounting is approached in India.

Key Responsibilities:

• Lead the development of end-to-end solutions that meet market needs.
• Architect, build, and maintain scalable, high-quality software.
• Write clean, efficient, and reusable code in multiple languages, such as Python and Node.js.
• Collaborate with cross-functional teams to bring products to life.
• Test, debug, and refine software based on feedback from users and analytics.
• Proactively research and evaluate new technologies and libraries that can enhance product features or improve development workflows.
• Create technical documentation for software systems.

Qualifications:

• A portfolio showcasing your contributions to projects or products that are currently in use by real people.
• Experience leading teams, particularly those recognized in hackathons or similar competitions.
• A “hacker hobbyist” attitude – enthusiasm for tackling diverse technical challenges.
• Proficiency in multiple programming languages, including Python and Node.js.
• Demonstrated ability to think independently about which tools, libraries, or frameworks to test and implement.
• A comprehensive understanding of the software development lifecycle.
• Excellent problem-solving skills and the ability to work with minimal supervision.
• Strong communication skills and the ability to work collaboratively in a team environment.

What We Offer:

• Competitive salary and equity package. As an early member of the team, you’ll be getting in on the ground floor where the equity portion of your compensation has significant upside.
• The opportunity to be a part of building something truly impactful and to shape the direction of a product with global potential.
• A flexible, dynamic work environment where your contributions are valued and celebrated.
• Professional and personal growth opportunities alongside a passionate and supportive team.

CTC: 25-40LPA based on experience

• Process driven software development has been essential to the growth of Dess and this exciting position is looking for a dynamic professional to further build and develop the software development processes and performance.
• Senior Software Engineer needs to be a self-motivated performer with high levels of ethics, trustworthiness and attention to detail. An ideal candidate would have rich experience in design,development and documentation from initial design through production. The position will require the candidate to perform in a fast paced environment

• Gain a clear understanding of customers' businesses and requirements;
• Plan execution methodology and identify fulfillment plan to address the requirements;
• Full lifecycle application development
• Designing, coding and debugging applications.
• Software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis
• Support, maintain and document software functionality
• Programming analytical skill with highly logical and analytical approach
• Manage documentation by working with other teams and consolidating all required types of reports for future use and test case scenarios.
• Ability to visualize data, concepts and work flows to create diagrams, charts and illustrations to supplement documentation.
• Maintain quality service by establishing and enforcing organization standards.
• Maintain professional and technical knowledge by benchmarking state-of-the-art practices.
• Timely reporting to provide visibility of performance to goal.
• Be data driven and flexible to changes with a natural passion for problem solving.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• 4+ years of rich experience in the software development with advanced knowledge of JavaScript, C#,
• ASP.Net and SQL Server.
• A self-starter with the ability to work independently and as part of a team.
• Ability to work well in a results oriented environment with firm deadlines;
• Ability to perform multiple tasks effectively while being results-driven and patient
• Able to work both independently and as part of a team
• High degree of attention to detail and trustworthiness
• Strong analytical skills
• Capable of making timely, independent decisions
• Excellent oral, written and interpersonal communications skill
• Ability to think outside the box and generate and implement new ideas.
• Natural interest in team building and leadership with coaching/training skills.
• Excellent organizational skills

• Excellent working knowledge on Data Warehousing /Data Migration activity using an ETL tool.
• Strong Data Integration, PostgreSQL/Oracle Database skills, Shell Scripting, Python programming, and development know-how.
• Hands-on experience in working with and generating XML documents.
• Good analytical and business process understanding capability.
• Familiarized with Data Models, Source-Target Data Mapping, Transactional, and Master Data concepts.
• Well-experienced in High level/Detailed design, Performance tuning of ETL jobs.
• Very good communication skills, interpersonal skills, stakeholder management skills, self-motivated, quick learner, team player.
• Exposure to After Sales Business Domain is highly preferred.
• Experience using HP ALM, Jira for ticketing.
• Experience release management

• 9+ years development experience in JAVA (using OO Design and Analysis, Design Patterns, etc.)
• High experience in Java 8 Required.
• 4+ years’ experience building highly scalable, distributed and reliable Restful Web Services using Spring, Jersey, etc.
• Should have knowledge on Cloud applications preferably on AWS.
• Knowledge on building Front end applications using JavaScript, AngularJS, HTML5, CSS3.
• Experience with relational DBs like MySQL and NoSQL Database like MongoDB, Solr/Lucene will be a plus.
• Experience with Tomcat, Jax-RS, REST, JPA, IntelliJ, Groovy, Hibernateis must.
• Experience with build technologies like Gradle, Jenkins will be a plus. 
• Experience with Test Driven Development using TestNG/Junit testing frameworks.
• Experience working with version control like GIT.