Information Technology Manager

Job Summary

An experienced Kong Admin Support Engineer is required to manage administration, support, and enhancement of the Kong API Gateway platform. The role involves handling custom plugin development, portal customization, troubleshooting, and ensuring secure and scalable API management in a production environment.

Key Responsibilities

• Provide L2/L3 administration and support for Kong API Gateway.
• Manage installation, configuration, upgrades, and performance tuning of Kong components.
• Develop and maintain custom Kong plugins based on business requirements.
• Customize and enhance the Developer Portal including UI, workflows, and integrations.
• Monitor API traffic, logs, and gateway health; resolve incidents and performance issues.
• Implement security policies such as authentication, rate limiting, and access control.
• Collaborate with development, DevOps, and infrastructure teams for deployments and releases.
• Maintain documentation, runbooks, and operational procedures.
• 
  

Required Skills & Qualifications

• Minimum 3+ years of experience in Kong administration/support.
• Strong experience in custom plugin development using Lua or relevant technologies.
• Hands-on experience with Kong Developer Portal customization and management.

Job Title : AI Consulting Lead (Principal)

Experience : 8 to 12+ Years

Location : Mumbai (Andheri West)

Work Mode : On-site

Employment Type : Full-time Opportunity

Role Overview :

We are looking for an experienced AI Consulting Lead to drive enterprise AI transformation initiatives.

The role involves working closely with CXOs to convert AI ambitions into ROI-driven programs, designing scalable AI solutions, and leading end-to-end delivery of transformation projects.

Mandatory Skills :

AI Strategy, Generative AI, LLMs, RAG, Agentic AI, Enterprise AI Transformation, Program Delivery, Stakeholder Management, Digital Transformation, Consulting.

Key Responsibilities :

• Engage with senior stakeholders to identify AI-led business transformation opportunities.
• Design and manage large-scale consulting programs including scope, pricing, and governance.
• Collaborate with AI architects to implement agentic AI solutions (LLMs, RAG, AI agents, automation).
• Lead 6–8 week pilot deployments and scale successful use cases across business functions.
• Manage client relationships, program delivery, and account growth.
• Develop reusable consulting frameworks, playbooks, and transformation standards.

Requirements :

• 8 to 12+ years of experience in management consulting, digital transformation, or technology consulting.
• Proven experience leading enterprise transformation programs.
• Strong understanding of LLMs, AI agents, RAG architectures, and enterprise AI platforms.
• Excellent stakeholder management and CXO-level communication skills.

Nice to Have :

• Experience with LangChain, AutoGen, CrewAI, or Vector Databases.
• Domain exposure in HR, Finance, Manufacturing, or Supply Chain.

Strong Technical Project Manager / Program Manager / Delivery Excellence profile

Mandatory (Experience 1) – 9+ years of overall experience, with minimum 5+ years in Project/Program Management / PMO / Delivery Governance roles in SaaS or technology-driven organizations

Mandatory (Experience 2) – Hands-on experience managing Agile delivery across multiple teams, including sprint planning, tracking, retrospectives, and release governance using Jira / Confluence

Mandatory (Experience 3) – Prior experience in at least one technical function (e.g., QA, development, testing, or technical project coordination) to effectively interface with engineering teams

Mandatory (Core Skills 1) – Strong communication, stakeholder management, and executive-level reporting capability (interfacing with CTO / leadership teams)

Mandatory (Core Skills 2) – Ability to coach cross-functional teams in Agile methodologies (Scrum/Kanban) and drive organization-wide Agile maturity

Mandatory (Company) - B2B SaaS or technology-driven Companies only (Preferred B2B SaaS in RetailTech, ERP, OMS, POS, E-commerce SaaS, Logistics

Role: Lead Salesforce Developer (Conga Composer & Docusign)

Shift Timings: 4:30 AM to 12:30 AM

Experience: 6+ Years

Location: Remote

Job Responsibilities: 

·      The Salesforce Developer role requires an in-depth understanding of enterprise IT software deployment and life cycle.

·      Solid understanding of and detailed experience with Salesforce architecture and API. Proficiency in Salesforce Lightning components, Apex, Visualforce, SOQL, and SOSL.

·      Proven experience as a Salesforce Developer with expertise in Conga Composer and Docusign. 

·      Design and develop solutions using Conga Composer for automated document generation. Configure and develop Docusign workflows to meet business requirements and compliant e-signature processes.

·      Experience with web technologies such as HTML, CSS, JavaScript, and frameworks like Aura and LWC (Lightning Web Components).

·      Solid Experience with Knowledge of Salesforce integration tools and techniques (REST, SOAP, APIs).

·      Proven experience as a Salesforce Communities Developer with a strong understanding of Salesforce Community Cloud and Sales Cloud.

·      Release processes for complex integrated enterprise application knowledge is a plus. Participate in the feature delivery process from beginning to end, including documentation, system operational tasks, and declarative application development work.

·      Leverage Agile methodologies for development.

·      Assist with the development and deployment of training and training materials and demo new functionality to stakeholders.

·      Provide dedicated team support focused on finding ways to be more efficient through continuous process improvement.

outbound calling, voice process

Job involves
Client Coordinator: Onboarding and manage brands, insurance and ecommerce companies requiring aftersales waranty support services. 

Partner Coordinator: Onbaording and manage service partners. Assign tasks/ claims and get them executed through partner network.

Job Description:

MySQL - DBA L3 Support

• 7 -10  years of experience in MySQL, handled multiple versions & flavors of MySQL servers both for standalone & enterprise version, Data center and VM/Cloud setup.
• Strong database Configuration and troubleshooting / problem solving skills.
• Strong knowledge of database backup and recovery concepts and practices.
• Enabling disabling scheduled Jobs on MySQL Server
• Work with Dev and DevOps engineers to ensure that all needed data is gathered and provided to them for any performance issues
• Experience in managing both on-prem DB as well as VM / cloud based DBs
• Maintenance of backups (perform backups, monitor backup, report obsolete backups)
• Maintenance of user access (creating user accounts, dropping user accounts, granting privileges)
• Maintenance of log and trace files (remove, initialize, archive them)
• Knowledge on SQL scripts
• Managing Database administration includes Daily health checks, Database tuning, Query optimization & Backup & Replication
• Experience in alert configurations using existing alerting tools or scripts

Primary responsibilities :

Screening / Conducting interviews with engineering talent to :

1. Assess English communication skills (verbal and written)

2. Negotiating rates

3. Assess resumes, ensuring they meet Turing's standards

4. Keep a tight communication loop with software engineering candidates and maintaining

relationships with high-quality engineering talent.

5. Keeping candidates- info updated in Turing's platform.

6. Providing feedback and following up with candidates.

7. Monitor, audit, and grow Turing's engineering pipeline.

8. Working with the Vetting Operations team to refine Turing's outreach strategy and vetting process.

9. Identify, reach-out, and attract relevant professionals to drive the strategic growth of Turing's

engineering pipeline by working closely with engineering, sales, and matching teams to prioritize

sourcing strategy.

Experience:

Must have:

1. Experience in talent support roles is essential

2. Customer service experience and or HR experience.

3. Outstanding written and verbal communication skills, as well as perfect grammar and command of the English language.

4. Hungry for career growth

Hours : Must be willing to work i n South Asian time zones. Most of our engineers are from South

America, Europe, Africa, and South Asia. In order to get on calls with them, they'd need to be able to work between UTC-5 to UTC+5. Calls usually happen between 3:30 PM - 00:30 am in Indian

Timings.

Nice to have:

1. At l east 2 years of experience sourcing or recruiting technical talent with a proven track record of success. Knowledge and experience of the recruiting cycle.

2. Engineering Degree preferred

3. Previous remote working experience

4. An eye for talent and a strong understanding of the differences i n knowledge and expertise

between highly-skilled developers and average talent.

5. Formal or informal experience teaching English preferred

Key qualities:

1. Great English speaker :

- The ability to assess other peoples English communications skills

- Grammar

- Vocabulary

- Accent

- Diction

- The ability to express and communicate complex information clearly and effectively.

- The person would get on a video call, onboarding engineers to the platform.

2. Persuasive and empathetic :

- Some engineers aren't completely sold on joining Turing yet, and so this person would need to

explain the benefits of joining the Turing platform.

- This person would need to provide developer support over emails.

- Conflict resolution

- Create an inviting atmosphere, make the developer feel comfortable.

3. Can negotiate :

- If the engineer's salary ask is too high, the engineer would not be hired by us or our clients.

Therefore, this person would need to set the right expectations for a win-win solution here.

- We have a negotiation script that recommends how much each person should be paid based on

location, and the person can use this to negotiate.

4. Team Work :

- Ability to work under pressure and adhere to tight deadlines while keeping quality.

- Ability to communicate clearly and constantly with teams via Slack and other collaboration tools.

5. Process-driven/methodical :

- Strong attention to detail.

- Problem solver and can easily identify areas of improvement

Our team will be in touch if your qualifications match our needs for this role. Thanks again for considering us in your career.

What You’ll Do

• Manual and automated testing of the various software components that power our robots, cloud services, and mobile and Web applications.

• “Own” the feature or product you test and be the testing expert for your features and products.

• Gather technical requirements, understand functional specification, participate in software design reviews, and validate that a feature or product meets our customers’ requirements.

• Write test plans, execute test cases, and report bugs.
• Your bug reports should describe, in detail, the conditions under which a bug manifests and how it can be reproduced, the resulting product behavior, and the extent of the bug’s impact on our customers.

• Automate software testing to the extent possible to make it more efficient.

• Reproduce and debug customer issues escalated from the field.


What We’re Looking For 

• Bachelor's or master’s degree in CS/CE/IT/EE/E&TC or a related field.
• 2+ years of experience in software testing, particularly in Web, mobile, cloud, and embedded systems applications.
• Experience in writing software test plans, executing test cases, and managing the end-to-end bug life cycle.
• Strong analytical, debugging, and problem-solving skills, and attention to detail.
• Java and Python programming skills.
• Familiarity with Android and iOS mobile app testing automation using Appium, and Android and iOS emulators.
• Ability to work well in a team, including remote team members in overseas locations.
• Excellent written and oral English communication skills.

Nice to Have

• Familiarity with tools such as Eclipse (IDE), TestNG, Maven, Selenium, and JIRA.